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Hi all
My Infinity has always had the issue with screen seperation around the SD card which i could live with however it looks like the little rubber lining that holds the screen in is also lifting a little bit now and I am worried that it will just get worse.
Now i recently unlocked my tablet and understand that is void warranty but as this is more of a design fault would they still cover it?
i just wanted to see if anyone here has done similar.
Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved
sbdags said:
Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved
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Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?
marshysr20 said:
Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?
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Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.
diaz2611 said:
Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.
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I bought mine from B&H photo however i live in Australia so sending it back would be a little difficult.
I have logged warrantly claim with Asus here in Australia and will drop it off tomorrow so i guess we will see what they say.
also is it possible to get stock recovery back and go back to a stock ROM at all?
marshysr20 said:
also is it possible to get stock recovery back and go back to a stock ROM at all?
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You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
richajf said:
You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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How is the done? are there instructions on doing so.
I did see some in another thread but reading it i think people on the JB bootloader were not able to perform these steps.
actually can i just restore the backup i created with TWRP when i had my stock ROM ?
marshysr20 said:
actually can i just restore the backup i created with TWRP when i had my stock ROM ?
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You can use TWRP to flash the complete stock ROM ZIP.
_that said:
You can use TWRP to flash the complete stock ROM ZIP.
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The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.
hx4700 Killer said:
The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.
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I was up front with them when I rang them up and told them it is unlocked and they told me before you bring it in put it back to stock. I just restored from when i did a backup of my stock ROM with TWRP. It still has TWRP installed.
I dropped it off today anyways so i guess we will see if they do it through Warranty. On the sheet of paper they gave me with the Service Number it has under warranty ticked and they said it should be done within 5-10 business days so I guess i will just wait and see if they do it under warranty or not.
Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.
Zeblade said:
Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.
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yes, I agree with you. The reason Asus want it back to stock is for testing and make sure the new screen is working correctly, they don't want to see custom dpi and such, save them time to flash back to stock themselves!
I'm glad that Asus at least acknowledges the difference between manufacturing failure and firmware/software failure by flashing roms.
hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!
marshysr20 said:
hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!
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I'd say very lucky. Read one here where he sent it back hardware problem (he said) and unlocked Asus wants to charge him 250 for new board because its unlocked so he voided the warranty.
Hi. long story short. I got my nexus 5. Probably about almost 3 weeks. And I liked it and all, got it rooted, custom ROM etc etc etc..... Today I was playing a random game. No problem at all. Started using it like normal. Then out of nowhere, tremendous lag(maybe 40 seconds) then phone turns off. Then it reboots. I probably thought, some Roms have these issues. I can live with it. Then out of nowhere while in the middle of a call...... it decides to turn off. I try turning it on, and get nothing. I try charging it. Nothing at all. Luckily I have my nexus 4. But truthfully. I bought a nexus 5 off some guy who bought it from the site. I still have the box and all. But if this is a hardware issue only Google can fix. Is there something that has to be done to get it sent to them? I hate the fact that it was completely out of nowhere. Nothing wet, hardcase cover, screen protector. Everything was secure. Haven't had any problem at all till right now!
Is there a solution to this? I have tried going into boot loader. Download or w.e it is. Connecting it to a computer and nothing at all works!!! I'm starting to panic!!! Is there anything else I can do?!?!
Does it have warranty at Google? You can fastboot it and download the stock rom via google and return to stock. If that doesn't work RMA it. If it doesn't have warranty then use it as a building block in your backyard coz that's one of the risks of buying a phone from another person at 2nd hand; you'll never know what that person did to the phone.
ickoicko said:
Does it have warranty at Google? You can fastboot it and download the stock rom via google and return to stock. If that doesn't work RMA it. If it doesn't have warranty then use it as a building block in your backyard coz that's one of the risks of buying a phone from another person at 2nd hand; you'll never know what that person did to the phone.
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If you purchase a nexus five other than a Google Play Store the Google warranty is no longer valid unless the device is given as a quote on quote gift as of this you will have to wear it is all into dealing with LG into RMA the device
Sent from my Nexus 5 using Tapatalk
markdapimp said:
If you purchase a nexus five other than a Google Play Store the Google warranty is no longer valid unless the device is given as a quote on quote gift as of this you will have to wear it is all into dealing with LG into RMA the device
Sent from my Nexus 5 using Tapatalk
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Oh yeah..then the only solution is to return to stock via fastboot http://forum.xda-developers.com/showthread.php?t=2513701 here's the link to help you. If it doesn't work then...sorry for your loss pal
ickoicko said:
Oh yeah..then the only solution is to return to stock via fastboot http://forum.xda-developers.com/showthread.php?t=2513701 here's the link to help you. If it doesn't work then...sorry for your loss pal
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Crap.... Read about the Completely wipe phone... *Sigh*... I have a white nexus 5 as well that went through this. But for some reason it let's me get to the boot loader at least.... Possible way of using a toolkit to fix it? I really don't want to delete all those pics and other stuff I have on my phone. But if that's what I must do then I guess its better than having a paper weight.
ImHereToSaveTheDay said:
Crap.... Read about the Completely wipe phone... *Sigh*... I have a white nexus 5 as well that went through this. But for some reason it let's me get to the boot loader at least.... Possible way of using a toolkit to fix it? I really don't want to delete all those pics and other stuff I have on my phone. But if that's what I must do then I guess its better than having a paper weight.
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Its what you have to do its either a Nexus 5 from google or a Nexus Paperweight for google
markdapimp said:
Its what you have to do its either a Nexus 5 from google or a Nexus Paperweight for google
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Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
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Can you find the guy you bought it from?
________________________
Sent from my Nexus 5
Try to go to bootloader. Volume up+down+power. It happened to me once when im undervolting my cpu voltages.
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
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Click to collapse
If you're saying that you want to open your N5 as in literally open it, you're wasting your time. Accept the fact that you have to full wipe through fastboot and when it does open, use Dropbox or any other app that saves your pictures/contacts/apps when you sync it so when you have this problem again, wiping won't be an issue. I can't even begin to fathom why you would literally open the phone when clearly it's a software issue.
EDIT: or find the person who sold it to you and demand a replacement IF it has a one year warranty though that's more of a hassle.
ickoicko said:
EDIT: or find the person who sold it to you and demand a replacement IF it has a one year warranty though that's more of a hassle.
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Uhh... OP flashed custom firmware on it so how is it the seller's fault? Even if it was on warranty, OP voided it when he flashed the custom ROM. This is a risk that everyone on XDA is or should be aware of.
@ImHereToSaveTheDay- If you can get into the bootloader or recovery you can likely save the phone. Try flashing the factory image. If you can't get into the bootloader you might need to have the phone JTAG'd. When you connect it to your computer what pops up under device manager? If it comes up as QHSUSB_DLOAD then it's hard bricked and needs to be JTAG'd.
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
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have you tried pressing and holding your power button for 20 seconds or so?
---------- Post added at 03:40 PM ---------- Previous post was at 03:36 PM ----------
_MetalHead_ said:
Uhh... OP flashed custom firmware on it so how is it the seller's fault? Even if it was on warranty, OP voided it when he flashed the custom ROM. This is a risk that everyone on XDA is or should be aware of.
@ImHereToSaveTheDay- If you can get into the bootloader or recovery you can likely save the phone. Try flashing the factory image. If you can't get into the bootloader you might need to have the phone JTAG'd. When you connect it to your computer what pops up under device manager? If it comes up as QHSUSB_DLOAD then it's hard bricked and needs to be JTAG'd.
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software wont brick the phone, especially software thats made for the nexus 5. and google will still replace a phone if its the hardwares issue, even if you are rooted running custom software. that risk that you say everyone should be aware of doesnt really exist if its the hardwares issue. and if its software, it can always be fixed.
simms22 said:
have you tried pressing and holding your power button for 20 seconds or so?
---------- Post added at 03:40 PM ---------- Previous post was at 03:36 PM ----------
software wont brick the phone, especially software thats made for the nexus 5. and google will still replace a phone if its the hardwares issue, even if you are rooted running custom software. that risk that you say everyone should be aware of doesnt really exist if its the hardwares issue. and if its software, it can always be fixed.
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That's not entirely true. My One X had to be JTAG'd because of software. Granted it was different circumstances than this, but it certainly wasn't a hardware fault.
If it is a hardware issue then yes, it will still be covered by warranty, but running any type of custom firmware does come with a risk, Nexus phone or not. As it stands, OP doesn't know what the problem is, so calling the seller and demanding a replacement isn't quite appropriate. That's all I was really commenting on.
After playing around with it and all something even weirder happened. My phone started vibrating. The screen is completely off but the calls still go through now. Its weird to me because I can actually answer the calls with the phone's screen completely off as well as hear them. Does this mean... The phone boots up and everything. Just won't show anything on screen. Is this like a digitizer or something related type of problem now that I'm facing ?
Also I've managed to reach the guy. He told me he would have a look at it if its still not fixed by Wednesday.
Hi.
So I own a P905 and initially faced a lot of blue screens when I tripped Knox and didn't fully freeze it (It would occur after 5-10 minutes of normal usage). Now around once a month, I encounter the blue screen of death with low processor usage tasks like opening a single tab of Chrome to open a jpeg file. I've used PPSSPP, other emulators and 3D games and they don't seem to trigger the blue screen. Is there another possible cause for it?
The same issue
I have the same problem. Twice I have replaced my Pro P907a and the problem is exactly the same. I've done everything, but I could not solve anything. I hope that a good brain can with it.
By that I have no hope in Samsung, they can not control their own monsters.
Best regards and keep trying and waiting
Never rooted, never saw a bluescreen. And ues, those two are completely related.
It's the root access that causes the bluescreens. If you don't root, you don't get a bluescreen.
The issue lies with KNOX not liking the modified security status, which is rather the point of a security system....
Sent From My Samsung Galaxy NotePro P905 Using Tapatalk
I rooted with Towelroot and have never seen these BSODs. I even froze Knox without creating any problems.
Cheers,
Russ
RussCannon said:
I rooted with Towelroot and have never seen these BSODs. I even froze Knox without creating any problems.
Cheers,
Russ
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same here, no BSOD's
Sent from my SM-P905 using XDA Free mobile app
No BSOD's here too. I completely removed knox with a debloating utility.
+1
No BSOD's here too. I completely removed knox with a debloating utility.
Also after flash the DBT Firmware via Odion and the flashed failed, Knox=0x01 and reflash the OpenAustria afterward. Now I have Teamwin as Recovery and SuperSU on the latest Stock FW on the Tab
aviator1 said:
No BSOD's here too. I completely removed knox with a debloating utility.
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Debloating utility? Which is it?
Look here.
I only removed knox in this way.
I'm not rooted, got my first BSOD just now after 3 months of ownership. I was scrolling through YouTube search results when it happened.
Although I bought this tablet refurb from newegg. Not sure if it was rooted before me.
Sent from my SAMSUNG-SM-P907A using Tapatalk
Mad07 said:
+1
No BSOD's here too. I completely removed knox with a debloating utility.
Also after flash the DBT Firmware via Odion and the flashed failed, Knox=0x01 and reflash the OpenAustria afterward. Now I have Teamwin as Recovery and SuperSU on the latest Stock FW on the Tab
Click to expand...
Click to collapse
I want TWRP but can't get it for my Verizon device.
Cheers,
Russ
ShadowLea said:
Never rooted, never saw a bluescreen. And ues, those two are completely related. It's the root access that causes the bluescreens. If you don't root, you don't get a bluescreen.
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Came here for some answers about my blue screen experience, and I wanted to comment on this. I've not rooted the device yet and it happens often enough to be annoying. At first I thought it was overheating as it only happened on graphic heavy apps (games) but it has happened on simpler apps. I contacted Samsung Live Chat about it. That was useless. They never asked when or how it happened. They just asked me to run the device in safe mode to see if it happens again.
Do the blue screens only happen on certain rooted models of the Note Pro 12.2?
I have a rooted P900 and I haven't seen a blue screen.
ShadowLea said:
Never rooted, never saw a bluescreen. And ues, those two are completely related.
It's the root access that causes the bluescreens. If you don't root, you don't get a bluescreen.
The issue lies with KNOX not liking the modified security status, which is rather the point of a security system....
Sent From My Samsung Galaxy NotePro P905 Using Tapatalk
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I don't think that's true because I've gotten the blue screen a handful of times and my device is not rooted
I was able to get Samsung to fix mine. Here's my post about it.
http://forum.xda-developers.com/galaxy-note-pro-12/general/to-to-samsung-to-fix-907a-t3091704
jayhawkX said:
I was able to get Samsung to fix mine. Here's my post about it.
http://forum.xda-developers.com/galaxy-note-pro-12/general/to-to-samsung-to-fix-907a-t3091704
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I used your image Jayhawk when I sent my tablet in. I didn't want to try to force it into doing it, but I think it's heat related. I sent it in last week and using their online repair tracker, it says it has been repaired ansd shipped.
Problem found:
AUTO POWER OFF W/BATT/TEST CAB
Solution:
REPLACED PBA
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That's the results from the email I received.
SoupViking said:
I used your image Jayhawk when I sent my tablet in. I didn't want to try to force it into doing it, but I think it's heat related. I sent it in last week and using their online repair tracker, it says it has been repaired ansd shipped.
That's the results from the email I received.
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This is the exact email confirmation I received also after sending my tablet in to Samsung for repair of BSOD. I also managed to take a picture of it and upload it on their website and send along with the tablet itself. I have to say that it is now fixed. I have not had any problems whatsoever since receiving my tablet back almost 3 weeks ago and I could literally make the BSOD happen whenever I felt like it just by running a graphic intense program, or just by browsing the Internet.
The good thing for me is I got it off of Ebay for a good price with extras. I then looked it up on Samsung's website and it was still under a 1 year warranty, so I filled out all the information they required and sent it back. No questions asked, no proof of purchase, and I never even talked with a representative. I even put in there that I bought it from Ebay. Three weeks later, the tablet arrived in 100% working order.
So, from my experience, I think your tablet will be fixed just as mine was.
Nightowl67 said:
So, from my experience, I think your tablet will be fixed just as mine was.
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That is good to hear. I bought mine refurbished off ebay as well. I think it's from the same vendor as some other AT&T Note Pro that others here bought theirs. It's supposed to be delivered this afternoon. I'll follow up with my results soon.
Looking forward to your follow up.
Sent my ATT Galaxy Note Pro 12.2 for service after chatting with online support. Never rooted, never modified in anyway. I uploaded a picture of it in blue screen state to drop box and sent the chat rep a link to the drop box jpeg. I told the rep it randomly happens. I also told the rep I had done all the factory reset steps and safe mode start up and it still randomly happens. They created a ticket and sent me a shipping label. I uploaded the jpeg of bluescreen state to the service tracker on Samsung's site and named the jpeg "AT&T Galaxy Note Pro Random Blue Screen then shuts down". They received the tablet today and within 6 hours the status shows "FCL (Blue Screen)" next note reads "Replaced PBA-Replaced Component-Pass Functionality Test-Device has left technician". Final note reads "Passed QC-Preparing for shipping". Hopefully this fixes it. Has been an issue since I opened it up after buying from AT&T store.
Hi, I just purchased a brand new (sealed) OnePlus one from ebay which was RMA'd by the previous user due to some bootloader issue. The phone is great but I am having some touch screen issues when typing as it sometimes doesn't recognise my touches. I installed the 'ghost touch display tester' app and 'Yet another multitouch test app' and both prove that there is something wrong with the touch screen. I still have a chance to return the device back to the seller as I only received it yesterday but I wanted to know if there are any other fixes available that I could try as I really like the device. I am running the latest cm12.1 stock rom. I searched online and there is an option to install a custom kernel but I would rather not as I have previously bricked a phone in doing so.
Do you think Nexus 6 would be a better option as its only £40 more to buy at the moment.
Thank you in advance for your help.
can you go in settings , about phone and tell us on which build you are?
effry said:
can you go in settings , about phone and tell us on which build you are?
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I am running Build LMY48B.
Bought a shield tablet from a guy on Craigslist. Turns out it's the older one with the bad battery and the recall for this serial number has already been claimed (big surprise)! Is there anything I can do to fix this tablet besides just buy another one and making sure it has the right battery? Hard lesson is learned.
The seller stated that this WAS the replacement tablet. I don't know if that's true, but it does have TWRP installed and is unlocked. After some searching, I saw that nvidia says the new battery model might not show up if the device is modified. I.e., not 100% convinced I got scammed. Only about 99%! . I'm scared to try to update with a ROM now because of it. The build is from August of 2015
apollyon0810 said:
The seller stated that this WAS the replacement tablet. I don't know if that's true, but it does have TWRP installed and is unlocked. After some searching, I saw that nvidia says the new battery model might not show up if the device is modified. I.e., not 100% convinced I got scammed. Only about 99%! . I'm scared to try to update with a ROM now because of it. The build is from August of 2015
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If it boots to twrp thats awesome. Be positive .. Take your time search, ask and find out all possible scenarios. Kill- Swich is a good tobic to search about.
UPDATE: It's all about the bootloader.If it's Unlocked you are saved.
I got everything updated and am running the latest TWRP and Bliss ROM. Everything is working fine, I just don't know how concerned I should be about the battert.
As mentioned read the kill switch thread.
From what I could tell, if my bootloader is unlocked and I'm on a third party ROM, I should be golden. Am I mistaken?
Well first off find out if you have the bad battery or not. And second look at the threads regarding replacing that pack with others imho you could find a broken screen k1 model put the battery and Mobo in your pyro have the stylus and the new board...
did the killswitch activate or can you boot into fastboot?