[FIXED] Phone not being detected on PC - Xperia Z5 Q&A, Help & Troubleshooting

Hi All,
Not posted in here for a while but always the first place i come when I have any issues.
Received my Z5 today. Everything is sweet but I cant seem to get the phone to connect to my PC so Sony Companion doesn't pick it up. There's nothing in Device manager and nothing comes up in the notification bar like it did on my Z. The phone does charge and vibrate when the USB cable is initially plugged in. Am i missing something obvious or is there something i need to do.
I have tried it on both Win 7 and Win 10. Installed the companion first on win 10 but not on Win 7. I haven't tried sony's supplied cable as i cant see this helping.... (trying it now)
Any help would be appreciated
Cheers
EDIT:
Well this has made me slightly embarrased. Tried the Sony cable and it works fine. Detected straight away and asked if i want to install the software. I will leave this here incase anyone else comes here with the same 'problem'. My dunce hat will be on for the rest of the evening.
EDIT2:
Well it turns out i was trying to use a power only USB cable. I feel like a double twat now. Feel free to remove this post to save my blushes and to keep the forum tidy.

? We all make mistakes, no problem.

Related

Ive installed the wrong ROM, HELP !!!!!

I have installed the wizard ROM on my SPV m600. No excuses, I got the files mixed up and didn't check before I installed. The only way I can get anything to happen is to plug into the mains then I can get into the 3 color screen by holding camera for 5-7 seconds. If plugged into the PC the screen just flashes.
I know its a long shot but is my phone really dead ?????
Any suggestions really appreciated.
If you get those EXE ROM upgrade files from the xda-dev ftp, you ought to able to flash your phone from the 3 colour screen even if activesync is not working. I'm not sure about prophet, but you can try those EXE ROM upgrades files that has something like `no-ID` tag on their name.
Thanks for your advice but I cant plug it into the pc to do anything. It just flashes ? Also, I'm new to this site. Could you tell me what they are and how to get the EXE ROM upgrade files please.
After reading through a fem posts, there seems to be a way of accessing through a terminal program "mtty.exe" have you heard of this ?
Thanks
Do u get USB connectivity, if not then try SD Backup while plugging in main.
No USB connection at all, however, wescomm.exe does start. Ative sync dose not do anything. I will try the SD Backup method and post the result here after work.
Thanks
pgantley said:
No USB connection at all, however, wescomm.exe does start. Ative sync dose not do anything. I will try the SD Backup method and post the result here after work.
Thanks
Click to expand...
Click to collapse
Did U get any success??
None :-( It's stuffed, I have tried everything now. If only there was a way to read from the sd card while plugged into the wall socket. I had the idea of building a cable that splits. One end is plugged into the mains, then split the cable and run a standard usb cable into it from the PC ???? Just an idea. I have tried using an Ipod wall charger with USB slot (the same output) and an external hard drive caddy cable with two USB's one into the Ipod charger and one into the PC, then the other end into the PDA. It just flashed as though it was just plugged into the PC with a data cable !!!!
Any other suggestions would be great. Its so depressingnot having my faithfull device, I even went out and bought a razr V3, while I wait to get it sorted. Deffo not the same........
I found a place in London that claims they can sort it for £29.00 plus postal & insurance costs. I'll check it out first, I have family in London who can verify the place. I suppose if they can sort it for that price, its worth posting details of the company.
pgantley said:
It just flashed as though it was just plugged into the PC with a data cable !!!!.
Click to expand...
Click to collapse
I meant, the screen just flashed on and off, not flashed as in ROm flash
I posted it to London. Will post what happens.
Does this place in london has a website so may check it?
Yep, its www.turnonyourmobile.com
They are unable to fix my phone, The ROM cant be accessed to be written to ? They have suggested I call orange and see if they can do anything.

From Iphone to Captivate back to Iphone (Possibly)

Hey guys, new to the forum. I've had IPhones since the first week they came out in 2006. I finally decided to leave the box and try a phone that I could do what I wanted to with it. However, I'm constantly getting discouraged with this phone. I searched and it would seem nobody else is having the problems I am having, so I am hoping someone on here will be able to point me in the right direction.
First things first, this phone is beyond better than any of my Iphones. As far as speed, capability, and function. And I haven't had one dropped call since I got it last week (knock on wood). Here's where the problems started. I can't get my Windows 7 to communicate with this phone at all. I spent hours on the phone with Samsung and they couldn't get my phone to sync at all. They told me that they don't have Windows 7 drivers available yet. I do however, have a Mac at home and am able to sync it up, but only as a mass-storage device. I would have thought that I would have gotten a disc or something with software for my computer. Guess I was looking for something like an ITunes setup where I could see everything on a list.
Using this as a mass-storage device works, but not as well as I would have liked. I downloaded a great App (Act 1 Video) and cannot see my thumb tabs. The designer of the app has been incredible, but he wants me to mount the SD card and delete the DCIM/. thumbnails directory. On my Mac I can't find what he is asking me to do and I am thinking it may be because I am only able to look at certain things on it.
I'll be very upfront by saying that I am not very technical with computers, but to not be able to sync on Windows 7 seems like a very big oversight on Samsungs part. I still think the phone is better than the Iphone, but if I can't get the phone to work like it should I will have to go back to the box and stay inside it with the IPhone. Any help is greatly appreciated. Thanks!
-Chris
Have you tried the Samsung Kies software?
I am on Windows 7 x64 and it works like a charm for me. I just can't plug into my front panel usb ports, so I use my keyboards powered USB and it works fine.
(If I plug into the front panel, my keyboard goes haywire, all of my LCD apps stop running and the keyboard falls into a disconnect/reconnect loop)
Other than that one small issue, the Kies software has worked very well for everything from Kies mode (for syncing) to debugging for adb and development.
Download the Canada version of Kies, here: http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe
Also, make sure any drivers you have tried to install in Windows 7 have been uninstalled, (you can do this by plugging in your phone and finding it in the device manager. Right click on it, and click uninstall. When the option to delete driver software comes up, check the box to confirm deletion of the driver upon uninstalling)
I have had zero problems with win 7 and the captivate.
Sent from my SAMSUNG-SGH-I897 using XDA App
I tore my hair out with Kies as well until I plugged into the back USB ports on my computer. I was one of the first to discover this over on AndroidForums. I also discovered that the MTP Application (the app on the phone that enables USB syncing with Kies) won't work with LauncherPro or ADW.Launcher, so make sure you switch to TouchWiz before trying to use Kies.
Ok, I just switched the phone from Mass Storage to Samsung Kies. I turned off the USB Debugging and am downloading the software right now. The problem with plugging the phone is is that my computer doesn't even see it. It makes the USB connect sound and then when I go into My Computer it's not there. I'm going to try and connect to the back of my tower and see if that help. I have 32bit W7 and don't have ports in my keyboard. Thanks for the advise. I'll let you guys know if it works.
iLoki said:
Have you tried the Samsung Kies software?
I am on Windows 7 x64 and it works like a charm for me. I just can't plug into my front panel usb ports, so I use my keyboards powered USB and it works fine.
(If I plug into the front panel, my keyboard goes haywire, all of my LCD apps stop running and the keyboard falls into a disconnect/reconnect loop)
Other than that one small issue, the Kies software has worked very well for everything from Kies mode (for syncing) to debugging for adb and development.
Also, make sure any drivers you have tried to install in Windows 7 have been uninstalled, (you can do this by plugging in your phone and finding it in the device manager. Right click on it, and click uninstall. When the option to delete driver software comes up, check the box to confirm deletion of the driver upon uninstalling)
Click to expand...
Click to collapse
Iphone came out in July 2007, not 2006.
I have windows 7 Professional 64 bit on my computer at home and it works perfectly fine with my phone. I've used adb to send commands to it. I've also mounted the internal sdcard memory and transferred files back and forth to it. You have to download the usb drivers for your OS, install them first, then plug the phone in. Or you could just download and install the entire Samsung Kies package.
But I'm not sure what you mean by syncing with your computer. Its not like the iphone where it syncs with an application (unless you have an HTC and download and run HTC sync).
I have not had any compatibility problems with the captivate on windows 7. I use 2 different computers between work and home and have not had issues with either. I do, however, have the android SDK installed on both machines. Noting this I must mention that I had trouble getting my Aria to sync until I installed the USB drivers from the SDK packages.
This being said, you should not have to go through the hassle of downloading extra drivers to make the phone work on your system. It SHOULD be hassle free.
I have had issues with videos not showing thumbnail views in the gallery. I don't consider this a functional problem so I have not looked into it but it is annoying and I will address it soon.
My wife is on her 2nd iPhone and I have gone from WinMo to Android. This phone is phenomenal and even she is now seeing the limitations put on her device. It will take a lot to pull me from Android from this point.
meatrocket said:
I tore my hair out with Kies as well until I plugged into the back USB ports on my computer. I was one of the first to discover this over on AndroidForums. I also discovered that the MTP Application (the app on the phone that enables USB syncing with Kies) won't work with LauncherPro or ADW.Launcher, so make sure you switch to TouchWiz before trying to use Kies.
Click to expand...
Click to collapse
That really sucks because I liked Kies but switched to Launcher Pro.
chrisfast said:
Ok, I just switched the phone from Mass Storage to Samsung Kies. I turned off the USB Debugging and am downloading the software right now. The problem with plugging the phone is is that my computer doesn't even see it. It makes the USB connect sound and then when I go into My Computer it's not there. I'm going to try and connect to the back of my tower and see if that help. I have 32bit W7 and don't have ports in my keyboard. Thanks for the advise. I'll let you guys know if it works.
Click to expand...
Click to collapse
FYI - I could not use USB Debugging and Mass Storage at the same time until I installed Kies. Once Kies was installed, when USB Debugging was enabled, the phone defaulted to Mass Storage and everything worked great. You also don't need to put the phone into Kies mode to get it to connect after you install the software. The driver will still install, and you should hopefully be good from there.
Like the other posters above have said, if you're using a home replacement (ADWLauncher or LauncherPro for example) make sure you switch back to the stock TWLauncher (TouchWiz) before syncing with Kies with the phone in Kies Mode.
Good luck, I hope Kies does it for you, it did the trick for me.
I have Win7 x64 and it took me a full 4-5 days to get it to recognize my phone. I had the drivers installed from Samsung's site, but they would always fail when I plugged in my phone. Eventually someone let me in on Samsung's retarded joke - you have to use the back usb ports if you have a desktop. Works like a charm now. Also tested in WinXP and Vista x86, worked fine in both when using the back usb ports, crapped out and wouldn't recognize with the front ones.
try using Samsung Kies...
Ok, I have done everything that you guys have said, except switching to touch wiz. I don't know where that setting is in my phone. I have definitely made progress. My phone now shows a USB Connected Pic on the screen. My computer is realizing that there is something plugged in. And that's where the progress stops. I tell the phone to connect with Kies then I get an error message, "USB Not Recognized." It then says, "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I'm starting to think there is something wrong with my phone's USB Port. Does that sound like something that could be causing all of this? Again, thanks to everyone who has chimed in.
Go to setting/application /manage app / look for launcher pro and clear defaults. Now press home and switch to TW launcher or download home switcher from the market. BTW try Doubletwist for your PC to sync your phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
Dxtra said:
Go to setting/application /manage app / look for launcher pro and clear defaults. Now press home and switch to TW launcher or download home switcher from the market. BTW try Doubletwist for your PC to sync your phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Ok, this just keeps getting more interesting for me. I did what you said and Launcher pro is not on the list. Did I inadvertantly do something to my phone by having it connected to my Mac? Either this phone is beyond me (very possible), or there is software missing from it.
After you go to manage application PRESS MENU/ show all application now look for launcher pro or the launcher you currently using.
Sent from my SAMSUNG-SGH-I897 using XDA App
I had the same issues with usb which I was able to solve by moving the usb cable to the back of my computer. Not really sure why that made a difference but it was required for several other users as well.
Sent from my SAMSUNG-SGH-I897 using XDA App
I bought my Captivate on day one, and from my personal experience, I've have little/no need to put the phone in Kies mode. The only usable feature to connecting the PC is for USB debugging using the SDK, or to put stuff on the SD Cards (int/Ext).
Yeah, the Kies interface may look nice, but if you sync to google on your pc, then your phone should already be syncing to google as well without having to connect to your pc.
Also, I believe people have assumed that you may have another launcher and not realize that you may have a stock phone, which won't have Launcher Pro or anything other than the default TouchWiz UI.
All I've done was root, install ROM Manager to backup the phone, and am now waiting for FroYo. Otherwise, I love this phone.
You sir, have won a chicken dinner. I am indeed running the stock app, and my phone is stock. I did find TW Launcher in apps and cleared data. Boy was that stupid. I ended up erasing all of my app shortcuts. Guess I am back to stage one. So.........any other ideas?
djtama said:
I bought my Captivate on day one, and from my personal experience, I've have little/no need to put the phone in Kies mode. The only usable feature to connecting the PC is for USB debugging using the SDK, or to put stuff on the SD Cards (int/Ext).
Yeah, the Kies interface may look nice, but if you sync to google on your pc, then your phone should already be syncing to google as well without having to connect to your pc.
Also, I believe people have assumed that you may have another launcher and not realize that you may have a stock phone, which won't have Launcher Pro or anything other than the default TouchWiz UI.
All I've done was root, install ROM Manager to backup the phone, and am now waiting for FroYo. Otherwise, I love this phone.
Click to expand...
Click to collapse
Don't be afraid to do a factory reset on the phone. I had a ton of problems and finally last night I had had it and did a factory reset. Almost every one of my problems, down to GPS and poor battery life are MUCH better now. I think something just got screwed up on my phone.
Also, I echo what people have said about where you plug it in. I had something so simple as a USB extension from the back of my computer that I could plug my phone into, and it wouldn't recognize my phone with it (Windows 7). Sometimes I think I could get it to work a little, but transfer rates were very slow if I did. I plugged it directly in and it worked flawlessly. Oddly enough, I can plug it into a USB hub on my MacBook and it works fine, so I don't know why that is.
Ok, I've just about given up on this venture, but am willing to try a reset. Dare I ask how to do that? Also, am I going to loose all of my contacts, apps, and movies? Thanks for the advise.
AJerman said:
Don't be afraid to do a factory reset on the phone. I had a ton of problems and finally last night I had had it and did a factory reset. Almost every one of my problems, down to GPS and poor battery life are MUCH better now. I think something just got screwed up on my phone.
Also, I echo what people have said about where you plug it in. I had something so simple as a USB extension from the back of my computer that I could plug my phone into, and it wouldn't recognize my phone with it (Windows 7). Sometimes I think I could get it to work a little, but transfer rates were very slow if I did. I plugged it directly in and it worked flawlessly. Oddly enough, I can plug it into a USB hub on my MacBook and it works fine, so I don't know why that is.
Click to expand...
Click to collapse

[Q] PC Connection via USB Cable

Dear Folk,
I bought a brand new Nexus S and it is bugging when connecting to my computer (WinXP, SP2). I mean when allowing debugging, clicking on the connection icon to activate the USB connection, it switches to the next screen with orange Android icon but straight away, it comes back to the invite screen with the green Android icon as picture attached.
I've done many forums before writting you and most of them where talking about drivers or rooting phone which I don't want yet. Seems drivers are good as when plugging, I hear the sound from my pc and icon is recognized as 'Android phone'.
Anyone can help me, please ? Let me know if more info is needed from my side.
Cheers,
Burningjo said:
Dear Folk,
I bought a brand new Nexus S and it is bugging when connecting to my computer (WinXP, SP2). I mean when allowing debugging, clicking on the connection icon to activate the USB connection, it switches to the next screen with orange Android icon but straight away, it comes back to the invite screen with the green Android icon as picture attached.
I've done many forums before writting you and most of them where talking about drivers or rooting phone which I don't want yet. Seems drivers are good as when plugging, I hear the sound from my pc and icon is recognized as 'Android phone'.
Anyone can help me, please ? Let me know if more info is needed from my side.
Cheers,
Click to expand...
Click to collapse
Check whether there is something wrong with your computer. Try using PDAnet software for installing the driver again.
Still have issues do a factory reset.
Settings-->Privacy-->Factory data reset.
Thanks saranyan !
I did the factory reset and was still not working properly even with PDANet installed. Suddenly I had a light and changed the USB port ... plugged my phone on the back PC ... it was working fine like magic !!!
Anyway, thanks for having answered me. Topic can be closed !

PC connection

Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
No one else has experienced this or is willing to shed some light on this?
When I had that issue with my nexus 7 I switched out the USB cable for a different one. Seems to have improved.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
SBColasito said:
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
Click to expand...
Click to collapse
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
wvcadle said:
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
Click to expand...
Click to collapse
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
Are you reading my posts? I stated in both that I've installed Kies and still couldn't get it to stay connected.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Hey, did you try connecting other usb devices to your pc to see if they connect? furthermore, you should also try to connect your phone to another pc to check if there is a USB port problem with your PC/Phone
For me the standard USB cable gives this problem, with another cable it works perfectly. So try another cable
Sent from my SM-G920F using XDA Free mobile app
Hi, everybody.
May you help me, please? My S6 SM-G920F, also is not recognised by windows 7. Smart Switch say S6 dont connect in emergency mode. I supose they means "emergency calls only", is that? I had bought the phone locked to O2 but I live in Portugal and I have no valid O2 SIM card. I bought an unlock SRS by TomMobile because I dont knew that needs a USB cable connection. What can I do, please?
Thanks in advance. AS
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
iphone and Samsung S6 same issues
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
fadi81 said:
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
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Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
ULTERIOR-kurt said:
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
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Click to collapse
there is no solution currently available i sold my cellphone as is. or you can send your phone to samsung service center if its under warrenty because only they can repair or replace phone for you
---------- Post added at 03:20 PM ---------- Previous post was at 03:17 PM ----------
Theodric58 said:
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
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Click to collapse
its not usb port or cable problem... this problem starts when someone trying to root ... & damage efs partition..
Its just Cable problem my friend.
Find and buy a reliable usb cable. You stated all options and fixes but you never been able to speak of your cable
For those whose saying that root and damaged efs will affect your phone connection to your pc, he's wrong . Rooting and corrupted efs partition doesnt have to do with windows driver etc.
Just think out of the box.
If it did not work with your pc. Then switch to other pc with smart switch & samsung usb driver installed.
I prefer installing samsung usb driver and then smart switch.
If it didnt work, try using different cables.
If it didnt work again, use other samsung phone and see if it connects.
And so on ...
Having exactly the same issue...
Started just today (yesterday and previously no problems experienced, phone would just connect & be visible and available for data tfr, no problems). Today, no go. To be clear, it's Galaxy S6 128 gb running Lollipop, which no longer connects for data tfr via USB to laptop running win7 ultimate. It only connects and charges. I have checked for updates for both windows and Android. There are none outstanding. I have downloaded & reinstalled samsung USB drivers on laptop. No change. I have tried 4 different USB cables, 2 new, and the cable supplied with phone. No go. I have tried these cables in all USB ports on laptop. I have tested other devices in all USB ports and connectivity to laptop with other devices is fine. I have tried connecting phone to another PC, same issue (only charging). I have done the developer thing and switched USB debugging on, no change, and off again, rebooted both devices multiple times, all with no change. Yesterday all was good, today - nada. Anyone got any other suggestions?? Wit's end, reached.
It's been said many times already, but I had this problem and it was the original white cord that came with the phone. It would not stay connected to my laptop nor would it stay connected to the charger. It sat there blinking and making the charge cord inserted sound when plugged into the charger/computer. I changed cables and it went away.
I remember picking the phone up one night in bed and forgot the charging cord was attached. I reached the end of the line and it yanked out of my hand and fell to the ground. This is the only thing I can think of that damaged the cord. I was lucky it didn't damage the charge port on the phone. So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
talroot said:
...So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
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Click to collapse
Thanks for the input - it's not a lock screen issue - I've tried connecting with screen locked (then unlocking when connected) - and connecting with screen unlocked, and I don't use the fingerprint security option. No changes observed. I have had concerns about the charging fin, but I am always careful connecting and careful with the phone generally - it looks OK and I'm rather loath to start bending it about in case I just f**k it up entirely. At least it still charges OK. Looks like I might have to bite the bullet, wipe it and take it to a Samsung repair centre. At least it's still under first year warranty. Thanks for your time talroot.
Original white cable did not work from day 1. Fast Charging is working fine but USB connection and tethering is a hell. You need a new cable and a good quality, not some cheep stuff.
Samsung really disappointed me because I owned many of their devices and most of them had some small issues, but after this in s6 edge and overheating issue (especially when using Gear VR) I will not by from Samsung anymore.
just for the record....
...my phone started connecting to laptop again. After about 3 weeks of non-connectivity, I connected again to charge and *ding* it was an external USB device once more. Same cable as before. Doesn't make any sense, but there it is. Thank you everyone for your input.

Unable to connect to PC in any mode

Hi all, I'm afraid I already know the answer to my question but I'll still ask if there's even a slight chance to get this fixed on my own.
I had this issue on Android 8.1 where my Pixel kept saying "Supplying power to connected device via USB" even without anything connected to it, (it started doing that one day without any reason) tapping the notification allowed me to switch to "Charge this device" and then turn on MTP mode, battery life was terrible but I wasn't that much bothered by it because I am an Android developer so I kept it connected in USB Debugging mode most of the time anyway.
When I got the notification for Android 9 update I decided to update hoping it'd fix the USB issue but after the update it now always says "Charging connected device" and tapping the notification does bring up the "USB Preference" screen and it allows me to switch to "USB Controlled by this device" and it starts charging but there's no way to switch "Charge only" mode to anything else, ADB does not see it, fastboot does not see it and there's no persistent notification on the phone about it being connected via USB at this point (in any mode). My understanding is that this is a hardware issue but Oreo still allowed me to workaround this and get the USB debugging connected.
Is there anyway I can get back to Oreo without using fastboot flash or any other solution to this?
Thanks for reading.
PS. I'm on Ubuntu but I can access a Windows machine if required and bootloader is already unlocked.
I'm curious if you're able to connect to a USB OTG storage device.
I'm having this issue connecting it to my windows 10 laptop.. the cable recognizes it.. starts charging.. shows option on phone to change type of connection.. but not matter which one i change it too, the computer will not pull lit up as a drive to see the files..
Jaws4God said:
I'm having this issue connecting it to my windows 10 laptop.. the cable recognizes it.. starts charging.. shows option on phone to change type of connection.. but not matter which one i change it too, the computer will not pull lit up as a drive to see the files..
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Click to collapse
Same here! I plug the cable into the Windows 10 computer, I even can change the mode from charging to MTP file transfer, but the device won't show up in the Windows Explorer. It appears under connected devices though.
My Pixel 2 XL would not connect to PC for file browsing if USB debugging of Android Apps was enabled in developer settings. Didn't matter which option I chose to connect. IDK if that is expected or not, but it took me a while to figure out. Happened Spring 2018, idk if Google fixed it.
pyro226 said:
My Pixel 2 XL would not connect to PC for file browsing if USB debugging of Android Apps was enabled in developer settings. Didn't matter which option I chose to connect. IDK if that is expected or not, but it took me a while to figure out. Happened Spring 2018, idk if Google fixed it.
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I don't think i've tried to turn that mode off.. i'm so used to needing it on for the computer to recognize and connect to all my previous Android Devices.. thanks for the recommendation...
post-mortem said:
I'm curious if you're able to connect to a USB OTG storage device.
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Couldn't find any OTG cable to try that but strangely enough a few days back I connected it to PC for charging and Nautilus popped up, same cable, same USB port and it started working all of sudden. Did verify with a couple of other cables and different ports and everything is working fine since.
"Charging connected device" notification never appeared again, only thing different (when it started working again) was that I was out of the air conditioned room most of those days, might it be moisture or something like that?
I'm back to my normal routine for a few days now and it's still 100% normal, will have to see if it stays that way.
Sorry for late response.
Here's an update in case someone else runs into this situation, I can say this with 99% certainty that is caused by the blackish residue build-up around the USB port over time. It's not too much that it's visible just by looking into the port but it's enough to make the device behave like this.
Here's what I did to get rid of it, took a match stick (don't use anything metal) and broke it in half making a sharp edge on both broken pieces, took the non coated piece and inserted sharp edge in the bottom side of the port and gently wiggled it around while applying some pressure towards the connector (just a little bit, make sure you don't break anything), did this for about 45 seconds then took out the match stick and the part that was touching the connector had turned blackish (I guess this is when you know you have 'cleaned' it enough?), repeated the same process on the top side of the port with a new match stick piece (guess you can use the same one after cleaning it with a tissue), the only difference was that this time applied the pressure in opposite side (other side of connector), device was on during all this time.
It builds up again after a while (~3 months) so I had to repeat the entire process again when it started doing that again at the start of December but it wasn't that annoying this time because I knew exactly what was wrong and how to get rid of it, device is still working fine 100%.
I'm simply sharing my experience and not encouraging anyone to do this but if you do decide to try this be sure not to use anything metal and don't break the connector inside the port (turning the device off would be a good idea too) and you'll be fine and if something does go wrong I won't be responsible.

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