Samsung Galaxy S6 Battery - Galaxy S6 Q&A, Help & Troubleshooting

Having issues with battery. Had Facebook and Messenger installed, it was at the top of the list, removed them and Cell Standby showed up - 15% (see screenshots)
Have phoned Samsung telling them, and they said it sounds like a hardware issue and I can get a exchange as it is only 2 weeks old, but I don't want no phone for a week.
WiFi - the battery is better
3G - the battery is very bad, losing 1% every 2 mins on screen and 15mins in pocket.

Related

Rubbish battery life on WP7?

This was my first real day with my LG E900, I am not really that pleased about battery life, I took it of the charger at 6am by 2pm it had about 30% battery left, that was with WiFi and Data turned of, no phone calls and just listening to the FM radio. Now had I these turned on it would of been dead by lunch time I am certain, I come from an iPhone, and that thing with WiFi etc on still had 40% battery left at bedtime, with WiFi of I could get 2 days out of it easily. I am on Mango if that makes a difference, I think this is easily the worst battery life I've seen on a phone especially when WiFi etc all turned of and I've been through iPhones, HTC, Galaxy S2's etc.
Is this normal or what am I doing wrong? Having owned Android phones in the past I already turn data etc of when not being used, dim screen, location services of etc.
Every battery needs to get used to the phone.
Do some full charge to 100 % and drain to till 20 % or less.
repeat this for 3 or 4 cycles. Then you battery will behave very nicely to you.
Also check whether your GPS is turned off.
some apps use your battery in the background. maybe one of them is the one that drains your battery. i discovered a few days ago that i had htc hub on some other like pulse. and there drain the battery too... there are many factors that drain the battery, the network is one of them... is it on GSM or 3G???
Dinchy87 said:
some apps use your battery in the background. maybe one of them is the one that drains your battery. i discovered a few days ago that i had htc hub on some other like pulse. and there drain the battery too... there are many factors that drain the battery, the network is one of them... is it on GSM or 3G???
Click to expand...
Click to collapse
Phone is on GSM as have no 3G coverage, I am hoping it'll take a few charges etc to get it going.

This bad of a battery life shouldn't be possible

The last time it was this bad was in late October and something with S Health on the watch was part of the problem. I had to send it to Samsung and they replaced the battery and PBA.
Original Problem:
POWER - BATTERY ISSUES - BATTERY LOW TALK/STAND BY TIME
Problem found:
LOW BATTERY (STBY) - INTERNAL BATTERY FAILURE - GEAR BAND (L) - COSMETICS
Solution:
REPLACED PBA - REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING
Click to expand...
Click to collapse
It's been fine since then until today when it went from 100% to 13% in less than 4 hours. I don't use an always on display and wrist flicking detection is turned off also and it's been near my Note 5 since I took it off the charger so connection stability shouldn't drag it down this hard.
Jonbo298 Have you solve the problem? I have problem with battery too. From 12 hours the battery is on 30%. And this was at night, from 10pm to 10am. I think that it's not normal.
Sent from my iPad using Tapatalk

what is your per hour average battery drain?

Almost a month since purchasing (Amazon return window coming up fast). Here's my experience given that I walked right into this battery-gate issue.
Disclaimer: I'm a heavy user. I get A LOT of email notifications, WhatsApp and keep the screen fairly bright (never less than 7 out of 10). It has Verizon LTE service. Verizon said this would not affect my battery life....
Week one. On a full charge I could only get about 5 hours. Off the charger 9 am and by 2pm it was back on the charger for a one hour re-charge that got me home until it was back on the charger for the night.
I had to purchase a second charger for my desk during the day. I picked up a third for $8 just to keep in my bag for when on the go.
Week 2. Same 20% drain per hour.
Week 3. I switched off diagnostic notifications, and switched from vibrate alerts to sound alerts. Big improvement. I went from 5 hours to about 9 hours. Battery drain is now 11% per hour.
Zero Lemon needs to make an S3 case...
And it needs a fast charging port. A Battery this small would charge quickly with a cord. 2 hours for 0% to 90% is pretty ridiculous in this era. My Note 3 charged to 100% in an hour 4 years ago.. And yes I know it's for waterproofing but other makers like Garmin and Polar use charging ports with waterproof gaskets.
I was getting about 2 to 3 percent per hour until a few days ago when the battery drain bug hit. At that time, it was almost 12% per hour.
I did a factory reset and I'm sitting at about 1.6 to 2 percent per hour.
I get about 1-2% but I don't need the fitness tracking stuff so i usually have Samsung health disabled and AOD off but location on and wake gestures on. I also have the diagnostic option off since the day I got it. I read somewhere the current battery bug can be averted by turning the diagnostic option off. I get 20+ emails a day and about 30+ texts and WhatsApp each. So I generally use my watch for texts, WhatsApp, emails, weather and Samsung Pay
With AOD ON and use for many things : cheklist, note, memo, notification, alarm, timer, stopwatch.... I have average drain of 3.5% at 4.5% by hour. I'm happy when I have 3.5% but it grow quicly to 4%-4.5% if I use a little. Just but can live with this.
For those who have serious battery drain on v3.0.0.2 (and even have broken sensors such as heart rate detection like me) can go for repair, if still covered by warranty.
I have recently the same behavior as described by many after upgraded to v3.0.0.2, battery drain 20%/hr and it become worse when I found out wake up gesture is not working at all, so is the heart rate sensor as well as steps tracker.
I hesitated whether to send it back to repair, but in the end so glad I did, it only took 1 day and they informed me they have changed the motherboard and replace with new battery (as I told them about bad battery drain issue as well). And guess what, I got back my gear s3 frontier with everything working but on old enough firmware 2.3.2.3 (which is working pretty good, just that battery usage around 5%/hr not that great).
After that I decided to take the risk to upgrade my firmware to 3.0.0.2 again, and whoa, everything still works perfect and battery drain has gone! Battery usage is now around 1%/hour which is acceptable I think.

Battery drops quickly

I both Pixel 1.5 years ago and now the battery cannot keep the charge as before.
On flight mode overnight it may drop by 20% vs 5% months ago.
My Nexus started this issue after 4 years. Are the batteries getting bad quality with new Google phones or I bough a phone sitting 2 years in same store.
Is there a way to find out when was a battery made.
its the same with literally every battery ever made, they all worsen over time. however my battery in my pixel would be roughly 3 years old and i lose almost nothing on standby so you may have an app draining your battery during standby.
same problem
Mine was doing the same thing. I think I found the problem to be Outlook. The phone would get real hot just sitting idle. My battery would only last about 4 hours. After weeks of disabling various apps, outlook seemed to be the culprit. Now, I go into settings / apps & notifications and force stop the app. I just have to manually check my email and when done, force stop outlook again. Kind of a pain. I occasionally leave outlook running and sure enough, phone runs hot and battery drain.

severe battery drain again pixel xl

I came here because I have a severe battery drain issue. Sometimes I can fix the issue by rebooting the phone and then not using it. This issue has been coming and going I think since android 10 but it may have occurred in android 9. I had this issue a few months ago and the issue stopped on its own. To workaround the issue I was rebooting the phone when I noticed the severe drain and then tried to avoid using the phone.
For example I charged my phone (pixel 1 XL) before I went to sleep. I charged it to about 85% at 11pm. I took it off charge and went to sleep. At 530am I woke and checked the phone to check the time. The battery was at 15% and in power saver mode.. Usually I get 1 day usage (6am to 6pm, with streaming music to my headphones at the gym and messaging throughout the day) and get home with 65% battery. This issue has come back again now that I am traveling abroad.
I reset the phone to factory yesterday and only installed webex teams and whatsapp. The issue persisted yesterday. At lunch, we spent around half an hour eating and the phone was screen off and on the table and the phone dropped from 65% to 55%. I decided to remove webex teams and reboot the phone. The battery remained at 53% for approx 2 hours. I thought eurika, webex teams is the culprit. But unfortunately last night the same battery drain issue occurred and I had to charge the phone again at 5am.
I dont know that the issue is occurring until it is occurring.
The battery usage shows no usage by apps during this issue, and same when I show all device usage - for example I'll have say webex teams using 1% and screen using 1% but the device has dropped 60% of battery and there is no indication of where.
I dont mind to install a custom rom but I have not done any custom installs on this phone at all at this point.
Also I never used NFC until a few months ago for the banking app which I used to have. I just realised NFC was on yesterday and I've just switched it off. I just wont know if this helps until later today when the battery is dropping quickly. Although it just dropped 2% while typing this so I dont think it has helped. I just turned on data saver and battery saver and will see.
I am at a bit of a loss - has anyone else had this problem and found the culprit or a fix?
Update - battery saver and data saver does not stop the battery drain. 2% drop in 20 minutes with phone on the desk with screen off.
I decided to give up, re-install webex teams and go for breakfast; while leaving nfc off, battery saver on and data saver on. At breakfast, the battery did not drop at all. Uptime is 9 hours 50 minutes (cant remember if I rebooted before breakfast) So almost 10 hours later and I have been using the phone over wifi on occasions and a few phone calls and whatsapp. The battery level is now 55% so it appears that the issue has gone away at the moment.
It's driving me nuts as I cannot work out a trigger. It almost seems like something within the android system is doing something and it's being hidden from the systems battery usage calculation. 3rd party apps also do not show any battery drain but the battery drains. If the battery was faulty then I would expect this issue to not get fixed after reboot (or even by itself). I have reset the phone 2 or 3 times now and the issue is still present afterwards.
Tried to google for answers and didnt really find anything apart from one guy saying his phone was draining and getting hot at the same time. Mine does not get hot.
I suspected malware or something like that but I dont see how it can be possible that malware is there after factory reset.
OK I think I have made some progress - although can't be sure because this issue does go away and then comes back! However, this time I am refusing to reboot my phone so I can work on it. I am flying back tomorrow at 4am and so I need battery to last as long as possible. I have installed all of my important apps that I need to use. Given the issue is there when I have only 2 apps, the issue cannot be related to the apps I removed so I installed all of the important ones.
What I have done now:
1. turned off dark mode
2. opened the app permissions for the "google" app and changed the location permission from "always" to "only while using the app".
GPS Location is always off unless I am using google maps anyway but it did not stop battery drain previously!
As soon as I changed the permission app for point 2 above, the severe battery drain stopped. Take a look at the screenshot. You can see the severe drain on the left of the graph. Then the very severe drain was when I Was actively using the phone during the issue. Then I charged the phone. Then I changed the permission and you can see the graph have a flat horizontal line which is showing next to zero battery drain! I do not have battery saver or data saver turned on anymore. And I have been using the phone a fair amount.
Touch wood and fingers crossed. May be this will also stop google from emailing me every month with a google map breadcrumb trail of where I have been going.
EDIT - uptime of the phone is 28 hours and counting. Although you can see the charging points in the screenshot.
I have the same issue. My battery was just recently replaced too. I'm going to try the suggestions in your latter posts and see if anything improves.

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