XT1033 motog 1st gen : Unable to update from Lollipop 5.0.2 to 5.1 - Moto G Q&A, Help & Troubleshooting

On doing system update 5.1, after reboot , system auto rebooted in middle, get a message that says "Software update unsuccessful. Sorry, there was a problem updating your Moto G. No changes were made."
I am suspecting once i try to downgrade from 5.0.1 to kitkat, but unsuccessful so i did fastboot method to install 5.0.2.
Current version running on my motog 1st is 5.0.2:
Baseband version: MSM8626BP_1032.3105.93.OOR EMEA_DSDS_CUST
system version: 220.21.28.falcon_umtsds.AsiaRetail.en.03
Build Version: LXB22.46-28

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[Q] Build fingerprint mismatch during lollipop update in moto g xt1033

I am using Moto g (1st gen) Asian version (XT1033) with Android kitkat 4.4.4. When I tried to upgrade to lollipop (Asian sock test) using OTA, it returns an error that my current build is not
Code:
motorola/falcon_asia_ds/falcon_umtsds:4.4.4/KXB21.14-L1.40/34:user/release-keys
but
Code:
motorola/falcon_asia_ds/falcon_umtsds:4.4
History: My moto g originally comes with Android 4.3 and I upgraded to 4.4.4 via OTA(official) update. After release of Lollipop Brazilian OTA, I flashed my device with Brazillian 4.4.4 stock Rom and successfully upgraded to Lollipop 5.0 using OTA. After couple of days I found 5.0.1 (Brazillian OTA) and try to upgrade but for some issues(network) I tried to downgrade to 5.0 and accidentally flash Brazillian 4.4.4 again. As a result my device was soft bricked(Hang on Boot). I managed to fix the brick using Android GPE and successfully installed kitkat 4.4.4(Asian stock edition). After the soft brick I can't flash any other Rom because it failed on gpt.bin and motoboot.img. So i can't upgrade to Lollipop again using Brazillian stock rom. Currently I am using Asian kitkat 4.4.4 stock Rom without any problem.
I checked build.prop file but it shows the exact fingerprint version that Asian lollipop OTA (sock test) asked for. Where is actually the fingerprint file and how can I change it?
Code:
ro.build.description=falcon_asia_ds-user 4.4.4 KXB21.14-L1.40 34 release-keys
ro.build.fingerprint=motorola/falcon_asia_ds/falcon_umtsds:4.4.4/KXB21.14-L1.40/34:user/release-keys
shantanucse18 said:
I am using Moto g (1st gen) Asian version (XT1033) with Android kitkat 4.4.4. When I tried to upgrade to lollipop (Asian sock test) using OTA, it returns an error that my current build is not
Code:
motorola/falcon_asia_ds/falcon_umtsds:4.4.4/KXB21.14-L1.40/34:user/release-keys
but
Code:
motorola/falcon_asia_ds/falcon_umtsds:4.4
History: My moto g originally comes with Android 4.3 and I upgraded to 4.4.4 via OTA(official) update. After release of Lollipop Brazilian OTA, I flashed my device with Brazillian 4.4.4 stock Rom and successfully upgraded to Lollipop 5.0 using OTA. After couple of days I found 5.0.1 (Brazillian OTA) and try to upgrade but for some issues(network) I tried to downgrade to 5.0 and accidentally flash Brazillian 4.4.4 again. As a result my device was soft bricked(Hang on Boot). I managed to fix the brick using Android GPE and successfully installed kitkat 4.4.4(Asian stock edition). After the soft brick I can't flash any other Rom because it failed on gpt.bin and motoboot.img. So i can't upgrade to Lollipop again using Brazillian stock rom. Currently I am using Asian kitkat 4.4.4 stock Rom without any problem.
I checked build.prop file but it shows the exact fingerprint version that Asian lollipop OTA (sock test) asked for. Where is actually the fingerprint file and how can I change it?
Code:
ro.build.description=falcon_asia_ds-user 4.4.4 KXB21.14-L1.40 34 release-keys
ro.build.fingerprint=motorola/falcon_asia_ds/falcon_umtsds:4.4.4/KXB21.14-L1.40/34:user/release-keys
Click to expand...
Click to collapse
Finally I figure out the problem. Custom recovery or other recovery except stock ROM can't update lollipop OTA. You have to flash the recovery of stock ROM. After flashing the stock recovery (4.4.4) everything is working just fine.

[Q] Not able to update from 4.4.4 to 5.0 via OTA

I purchased my Moto G (unlocked, 4.4.4) from Amazon. It was a Telus CA phone. I rooted the phone and installed CWM recovery. Last night, I got notification from Telus that 5.0 update was available for download. I downloaded it and tried to install. It kept failing for the same reason - Moto Blur version did not match. Update script repeated itself (installation) for 3 to 4 times then it stopped. So far, my phone is still at 4.4.4 and not rooted. Here is my phone's information:
Android version: 4.4.4
Baseband version: NSM8626BP_1032.390.81.01P, TELUS_CUST
Kernel: 3.4.42-gb7b2f25 [email protected] #1 Tue Jul 15 14:12:39 CDT 2014
System: 210.12.50.falcon_umts.Telus.en.CA
Build Number: KXB21.14-L1.50
New version (5.0) available for download: 220.21.32.en.CA
Is there anyway to skip the Moto Blur version check so that update can be installed ?
Thanks,
Ching-Ho Cheng
Problem solved by flashing stock recovery. I was using CWM recovery. Update via OTA without problem.
Do you have a link of where to get stock recovery and how to flash it?
The stock recovery is contained in the xml.zip file. The recovery can be flashed using fastboot or mfastboot commands.
docnetwork said:
Do you have a link of where to get stock recovery and how to flash it?
Click to expand...
Click to collapse
Here is the link where I got the stock firmware : http://www.filefactory.com/file/z4r...4.4.4_KXB21.14-L1.50_52_cid14_CFC_1FF.xml.zip
Unzip the .zip file and flash stock recovery using fastboot.

moto g brick after 5.1 update

i updated my moto g to 5.1 nd i downgraded to 4.4.4 thn 5.0.2 update came nd someone clicked install nd then it did not boot at all becaus it was in 5.1 bootloader nd while updating it s downgraded to 5.0.2 bootloader so pls help i want 5.1 qboot

unable to update moto g xt1033 asia from 5.0.2 to5.1

On doing system update 5.1, after reboot , system auto rebooted in middle, get a message that says "Software update unsuccessful. Sorry, there was a problem updating your Moto G. No changes were made."
I am suspecting once i try to downgrade from 5.0.1 to kitkat, but unsuccessful so i did fastboot method to install 5.0.2.
Current version running on my motog 1st is 5.0.2:
Baseband version: MSM8626BP_1032.3105.93.OOR EMEA_DSDS_CUST
system version: 220.21.28.falcon_umtsds.AsiaRetail.en.03
Build Version: LXB22.46-28
Same problem
Any one plz help in new in dis root family
Thank you
Sent from my XT1033 using XDA Free mobile app

Rooted Motorola G on 5.0.2 OTA problem

Im currently on 5.0.2 and there is an OTA available (Android 5.1, 212.4Mb ). The phone download the update, reboot to recovery but wont finish the installation of the OTA, it goes back to system with an error message after 30%.
Any tips ?
Thank you !

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