Related
Hi,
I was very excited to get my Skyrocket, but after a day of using it, people I called to reported that there's a weird problem with the call audio quality. For a few seconds my voice seems to be muted out, like speaking very distant. This has gone on for many calls at different locations.
Frustrated, I sent the first one back and got another one. It came today and I was very excited. I tried it and there was no problem. Then a couple of hours later, the same problem came on.
This is really weird. I don't think it's a hardware problem since it has happened on both phones, the second of which is brand new. Makes me wonder if it's a software problem. But this did not happen on my HTC Inspire which had the same set of apps as the Skyrocket.
Does anybody encounter the same problem? Know any tests/ fix for the issue? Or even heard of something similar?
Do you have a case on your phone? If so, perhaps it's covering the mic???
Sent from my SAMSUNG-SGH-I727 using XDA App
I've noticed this phone needs to be right up On Your face for anyone to hear you..
Sent from my SAMSUNG-SGH-I727 using XDA App
Disable the setting that is mic noise cancellation, that's what is causing it.
Sent from my Rocket that is in the Sky!
I am having the same issue where my voice seems fading/distant according to anyone I talk to. I exchanged it once and still have the same problem. I don't really know the problem so I just use BT headset for calls.
Longcat14 said:
Disable the setting that is mic noise cancellation, that's what is causing it.
Sent from my Rocket that is in the Sky!
Click to expand...
Click to collapse
Mines not on
Sent from my SAMSUNG-SGH-I727 using XDA App
nap286 said:
Mines not on
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
Hmmm... my phone was doing the same thing, turned off noise cancellation, fixed.
Sent from my Rocket that is in the Sky!
I have had the identical problem as the original poster. I received my Samsung Galaxy S II Skyrocket on January 18, 2012. Starting immediately, during phone calls, the other party would tell me that my voice cut out, sounded distant and tinny for a few seconds at a time. When using a bluetooth headset, the problem never occurs, so I ruled out the mobile network as the cause of the problem. I do not have a case for my phone, so that is not the cause of the problem.
I exchanged the phone for a brand new Skyrocket, which I received on February 3, 2012. Same problem with the new phone. I am nearly sure the problem is with the noise cancellation hardware/software. It seems to get worse if I hold the phone touching my ear (the noise cancellation microphone is on the top edge, near where the phone will touch the ear).
Besides this defect, I like the phone a lot. Now I must decide whether to use the phone with noise cancellation turned off, or give up on Skyrocket, return the phone, and choose another Android phone.
Are all Skyrocket owners using their phones with noise cancellation turned off? This is a very serious defect.
krazylove said:
I have had the identical problem as the original poster. I received my Samsung Galaxy S II Skyrocket on January 18, 2012. Starting immediately, during phone calls, the other party would tell me that my voice cut out, sounded distant and tinny for a few seconds at a time. When using a bluetooth headset, the problem never occurs, so I ruled out the mobile network as the cause of the problem. I do not have a case for my phone, so that is not the cause of the problem.
I exchanged the phone for a brand new Skyrocket, which I received on February 3, 2012. Same problem with the new phone. I am nearly sure the problem is with the noise cancellation hardware/software. It seems to get worse if I hold the phone touching my ear (the noise cancellation microphone is on the top edge, near where the phone will touch the ear).
Besides this defect, I like the phone a lot. Now I must decide whether to use the phone with noise cancellation turned off, or give up on Skyrocket, return the phone, and choose another Android phone.
Are all Skyrocket owners using their phones with noise cancellation turned off? This is a very serious defect.
Click to expand...
Click to collapse
No problem on mine.... with or without noise cancellation... in spite of what you said, it does sound like a network issue... do you notice this everywhere, or just in some locations?
Sent from my SGH-I727R using xda premium
shaggyskunk said:
No problem on mine.... with or without noise cancellation... in spite of what you said, it does sound like a network issue... do you notice this everywhere, or just in some locations?
Click to expand...
Click to collapse
It has occurred in many different locations.
In the course single phone call, I can experience the problem using the handset, then switch to a headset and the problem stops, and then go back to the handset and the problem picks up again. I am going to start using the handset with noise cancellation turned off, and I'll report back on how that works.
krazylove said:
It has occurred in many different locations.
In the course single phone call, I can experience the problem using the handset, then switch to a headset and the problem stops, and then go back to the handset and the problem picks up again. I am going to start using the handset with noise cancellation turned off, and I'll report back on how that works.
Click to expand...
Click to collapse
My observations:
No issues when using bluetooth headset or loudspeaker.
I experience the problem when using the wired headset, and handset with or without noise cancellation.
I probably have a defective phone but did not bother to exchange it again. I use bluetooth headset all the time.
lyndone58 said:
My observations:
No issues when using bluetooth headset or loudspeaker.
I experience the problem when using the wired headset, and handset with or without noise cancellation.
I probably have a defective phone but did not bother to exchange it again. I use bluetooth headset all the time.
Click to expand...
Click to collapse
Had the same problem as you. I got a SIM replacement and turned off noise cancellation.
Mic Issue Continues
After looking into reviews of this phone, and subsequently buying one in June, I can't believe I missed this issue. Alas, over the past few months, most recipients of my calls as well as callers to me cannot hear me unless I'm speaking loudly into the phone. To make matters worse, I can't simply tilt the phone to my mouth and back to my ear because the motion sensor will activate the screen and my cheek will touch the "end call" button. I have already turned off noise suppression and still, it's a problem. I have already "talked loudly" and then normally, and still, no dice. I have also switched to speakerphone, then back to normal and still, no dice. This is painful. It makes the "phone" useless. (I have not tried switching to Sky ICS.)
Has anyone found a solution to this design flaw besides a headset? Will adjusting the mic gain work? If so, what code do I need to adjust the mic gain?
Rooted Skyrocket. AOKP Milestone 6
My wife is having this exact same problem on her Skyrocket too.
She was on the official ICS from ATT and then I tried CM9 and nothing seems to make any difference.
Anyone found any more info?
You think it's worth exchanging the phone or just a bad design in the hardware?
SimonNWalker said:
My wife is having this exact same problem on her Skyrocket too.
She was on the official ICS from ATT and then I tried CM9 and nothing seems to make any difference.
Anyone found any more info?
You think it's worth exchanging the phone or just a bad design in the hardware?
Click to expand...
Click to collapse
I hear installing the Sky ICS ROM may solve the problem. If that is the case, then it is not a hardware design flaw but possibly noise suppression run amok (regardless of whether the option is unchecked). That would seem to be consistent given the mic location has not changed in the Galaxy line of phones. Further, speakerphone works flawlessly.
If Sky ICS works or if I find a "mic gain" solution, I will report back.
guys try rooting ur skyrocket and flashing a new kernel
Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.
I had an issue before that the speaker would crackle in YouTube. But I think that was a software issue. Whatever you described does not sound normal to me. I don't notice any kind of white noise during normal use.
Sent from my SPH-D710 using xda premium
Ray_jai said:
Does anyone have white noise/static feedback issues with the audio?
Click to expand...
Click to collapse
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.
BarryH_GEG said:
No. Not from the speakers, over BT, or via a 3.5MM connection. And I have a pretty decent set of headphones that would definitely pick-up any distortion. The fact your experiencing it with all audio out makes it seem like s/w. It's not unusual to hear reports of the occasional 3.5MM jack being bad but most of the other audio related h/w is part of the circuit board. Try doing a factory reset. If it's gone after that it's something s/w or app related.
Click to expand...
Click to collapse
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?
Ray_jai said:
I did a factory reset and it the audio issue is still visible. :/ does this mean i need to exchange my tablet again?
Click to expand...
Click to collapse
Yep. It sounds like a h/w problem.
Can you guys try these two tests below and see if you hear it? Wear earbuds, preferably in-ear earbuds as it seems to pick it up a lot clearer, and be in a silent room when doing this.
Method 1
Turn the tablet on and have it on the unlock screen, wear the earbuds and make sure not to do anything, it should be silent. Proceed to unlock the screen and see if you hear any audible white noise in the background, after a few seconds you should hear a very low but audible click. After that click the white noise disappears.
Method 2
Have the tablet unlocked, and have your earbuds on. Make sure you don't do anything for a few seconds due to the nature of this test. After that proceed to expand the notification bar (lower right corner). After it expands see if you hear any audible white noise, after a few seconds there should be a click and the white noise disappears.
Those methods are the best and easiest way to explain how I replicated the noise. I've come to believe this is a hardware issue and a design flaw in the tablet because all the note 10.1 floor models at my local best buys also have this issue.
Ray_jai said:
Does anyone have white noise/static feedback issues with the audio? Its easier to notice when I use in-ear earbuds, but if I place my ears next to the speakers I can hear it as well. I'm not sure how to describe it but it doesn't distort the noise, its almost like a layer or white noise.
It only happens when the tablet is in use, someways to easily make it occur is by pressing apps/status bar/unlock screen but after a few seconds it goes away. However when I'm listening to music the white noise is always there, especially noticeable in soft/low instrumental music. Is this normal, does this happen to anyone else?
I already sent in one of my tablets for repairs only to have it sent back saying it was fixed when it wasn't. Then I had to send it back again for a replacement, and now this new tablet has the same issue. After all this I'm not sure if this is just normal or am i just that unlucky.
Please can anyone tell me if they have any noticeable audio issues so i know if i need to return this tablet again.
Click to expand...
Click to collapse
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.
loribuono said:
YES! I posted something about this, with STATIC in the title, but received no responses. I get a squeaky kind of static, most evident with earbuds. I'm using Shure and they're awesome, so I don't think it's them. I'm going to try another pair, just to isolate the issue. But I hear it during videos and music. During videos, if there's no sound at a particular point in the video, I don't hear it, but as soon as someone speaks, it's there right along with the audio, in sync with it.
It's REALLY annoying, as it makes listening to soft, quiet music as I fall asleep pretty impossible.
Click to expand...
Click to collapse
I'm glad someone else hears this, can you try the 2 methods I listed in the post before yours? I want to see if the white noise is the same one I'm hearing.
When I use a wired headset, people are hearing themselves echo back. I'm running moar Rom, but I'm not sure if its related to the Rom. I've used the original headset and several aftermarket headsets with the same results. When the headset is disconnected, the conversation goes back to normal. I don't here the echo on my end. Anybody else have this problem with the s5?
Sent from my SM-G900P using XDA Premium 4 mobile app
Anyone?? Blue tooth works fine. All my wired headsets are echoing back to the person on the other end of the line. I found out that its not the Rom, by loading the stock Rom back on the phone, with the same results. This leads me to belief that its a hardware problem with the headset jack, possibly.
Sent from my SM-G900P using XDA Premium 4 mobile app
An update on my wired headphone echo problem. I think I can trace it to the volume level. If my volume level is set to high, the person on the other end gets the echo. It happens with every wired headset that I have. I'm not sure if its leakage occurring within the phone or the headset. My suspicions are the headset wires don't have any shielding between the Mic and speaker wires. Its either there or within the phone itself. When I turn down the volume the problem goes away for the person on the other end. Bluetooth works fine.
Xalky said:
An update on my wired headphone echo problem. I think I can trace it to the volume level. If my volume level is set to high, the person on the other end gets the echo. It happens with every wired headset that I have. I'm not sure if its leakage occurring within the phone or the headset. My suspicions are the headset wires don't have any shielding between the Mic and speaker wires. Its either there or within the phone itself. When I turn down the volume the problem goes away for the person on the other end. Bluetooth works fine.
Click to expand...
Click to collapse
This was exactly the solution I needed for both wired and speakerphone usage, and just wanted to post to let you know how appreciative I am of your self-resolved solo-thread! There are many similar complaints all over the net about the S2's echo problem--with numerous nonsensical fixes and/or warranty-voiding solutions, but nothing remotely helpful regarding the S5. Of all the solutions I came across, not one person mentioned simply turning down the volume!
As a previous owner of the S2, I never had any of the troubles stated by many users, partially because the ICS OS was so clean and easy to optimize. The S5 is another matter entirely; after countless hours and days of immersion in KitKat, I had no clue what of the million one Touchwiz bloatware apps and options was the culprit. Or if it was just a hardware flaw. There was no way in hell I was going to get a replacement for a mere echo since too many hours were already sunk into reconfiguring and installing backed up applications (for a second time), and I was already using a hard-won replacement due to some bizarre problem where the original phone bricked itself.
Nevertheless, the echo wasn't an issue at all at the beginning, but after optimizing and customizing ad nauseam, I gradually discovered that call quality was never consistent for my wired handset, wired headset, wired headphones, a splitter setup, and with the speakerphone. Sometimes others complained, other times they didn't. And after a while--where circumstances forced me to keep the volume setting on maximum all the time, the echo problem, along with a deluge of relevant complaints, became a constant whenever the phone wasn't radiating my head. (Despite the current "safe" SAR info out there, this S5 model is still dangerously high for me as my face will experience numbness when pressed up against the device for extended talk time .)
With the sheer amount variables to test, the prospect of bothering others to double check call quality, and the added frustration of communication-imposed radiation, this simple conclusion would have taken me a long time to resolve on my own.
Many thanks for posting!
Xalky said:
An update on my wired headphone echo problem. I think I can trace it to the volume level. If my volume level is set to high, the person on the other end gets the echo. It happens with every wired headset that I have. I'm not sure if its leakage occurring within the phone or the headset. My suspicions are the headset wires don't have any shielding between the Mic and speaker wires. Its either there or within the phone itself. When I turn down the volume the problem goes away for the person on the other end. Bluetooth works fine.
Click to expand...
Click to collapse
This work for me, THANK YOU!
What The F*@k?!?!?
thord33 said:
This work for me, THANK YOU!
Click to expand...
Click to collapse
The solution is to turn down the volume? Nice free solution brother! This has been driving my wife and I nuts whenever I am driving in Chicago (hands free or ticket, land) using my wired headset. the only downside is my hearing isn't what it used to be...dare I say I may need to go iPhone if Galaxy doesn't get their act straight. Hmmm, I wonder if this issue has been noticed and fixed on the Edge? Thanks again for the only REAL solution I can find on the web.
Echo in headphones~
Another thing to try might me to put your phone in TTY VCO mode. I find the echo goes away and you can keep your volume as well. Let me know if that works for you.
I know this an old thread, but I *just* started having this problem. The earbuds that came with my phone don't have this issue, but one side just quit working so I ordered new earbuds... I have ordered and returned 2 sets of random earbuds, so I finally ordered the OEM earbuds, assuming they would work (since my original ones do). Just got them today and the person on the other end can hear themselves. It's so strange. How is it that 3 pairs of earbuds produce the same issue, yet the original ones work fine (except for the fact that I can now hear out of only one side)?!?
Since the new OEM earbuds didn't solve my problem, I started looking online for a solution. I am a freelance web developer and have to talk to multiple clients regularly and it's nice to be able to have my hands free since I usually need to be on my computer/their website when speaking with them. This is so frustrating -- I just turned off the noise isolation function, I will try turning down the call volume.
Thanks for the suggestion @Xalky
Hi all. So, I had previously fixed a few LG G2 phones (sold at a profit too - didn't like all the bloat and PITA to root) and thought to use the money to upgrade to a Nexus 5. Found a great deal on eBay for a working, perfect condition one, with the one exception that the ear piece wasn't working. Bluetooth and speakerphone works fine along with everything else.
I figured no big deal, it's a $3-$7 part and the tear down makes it out to be a pretty easy swap. So I got the phone and ordered the part. While waiting for the part I used Bluetooth headset for calls, or the speakerphone, both work fine. I tried some old Samsung (from my old Galaxy Nexus) headphones with mic and those worked fine too. Tried a pair of Sony headphones, works.
Here's the issue, so I got the part swapped. Still no sound. Oddly enough, the speaker doesn't work either now, sort of. So the ear piece is completely dead with the new or original part in it. I don't remember, though I think I can recall that the speaker worked for media (songs, games, videos, Netflix, etc.) but the speaker works for phone calls and notification sounds.
Strange right? Anyone else run into this issue or have a fix or idea?
Sorry but I have to...did you turn up the volume? Remember there are separate volume sliders in different places.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
Sorry but I have to...did you turn up the volume? Remember there are separate volume sliders in different places.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Ah yes, forgot to include. I have all the volumes (software) up. I've checked multiple programs (see some results below), I have flashed factory 4.4.4, 5.0 and 5.0.1 and even Paranoid's ROM onto this phone, nothing changes which leads me to believe its a hardware issue, but I have changed out the earpiece with a brand new OEM one. Cache wiped, data and Davlik wiped, factory reset over and over. I have rebooted the phone countless times, I have inserted headphones over and over. I swear that the speakerphone did work before, but I cannot remember if it ever did for media since I rarely use that feature (headphones and Bluetooth are my key). So if it did, I have no idea when/what changed before it worked to when it didn't.
It has not been dropped or submerged in any liquid, I take good care of my phones. Yes, they go in my pants pocket for travel, but sit on my desk when I'm not outside. I don't sweat so much walking around the city that I get moisture to the phone that way, never had before in the years that I do this. Nothing has dropped on it, dropped near it or had electromagnetic shock (I've worked in enterprise server environments for 20+ years, so I know how to handle electronic equipment to make repairs). Details:
I CAN hear the alarm, ring tones, notifications and touch sounds through the bottom speaker. I CAN also hear the receiver of phone calls through the speaker if I use speakerphone when on a call.
I CANNOT hear media through the bottom speaker, like games, (Plants vs Zombies 2, Angry Birds, PBA Bowling - yes boring choices) or music (Google Play, Slacker or Pandora) or videos (Netflix, YouTube, my own on MX player). I've tried the app to make the earpiece on for this to make it "stereo" to no avail. Basically, it would seem anything that has "stereo" output doesn't work while "mono" sounds do.
I CANNOT hear anything through the earpiece at all, nothing, nada, zero.
I CAN hear through the earphone plug and I I CAN hear via Bluetooth. This goes for ALL SOUNDS.
Hope that covers everything. Anyone want to buy a Nexus 5 32GB in black with these problems?
Has anyone else had a problem when playing a game or listening to music where the speaker audio, not headphones or aux cable, suddenly becomes severely distorted? I've noticed it in a few games, and there seems to be no reason for it. A reboot fixes it for a while, but it always comes back. Didn't know if I was the only one, or if it was a common problem, since I've only seen threads about headphone buzzing.
Sent from my LG-D850 using XDA Free mobile app
Why is it always so silent here anymore?
Sent from my LG-D850 using XDA Free mobile app
chrisphoenix7 said:
Has anyone else had a problem when playing a game or listening to music where the speaker audio, not headphones or aux cable, suddenly becomes severely distorted? I've noticed it in a few games, and there seems to be no reason for it. A reboot fixes it for a while, but it always comes back. Didn't know if I was the only one, or if it was a common problem, since I've only seen threads about headphone buzzing.
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
Mine starts clipping music after a while kinda like small skips i have a almost bare min system plenty of free ram sometimes its seems more distorted but i use a volume mod to make it louder. So my distortion is poss from that. Reboots usually fix it
I've been having a similar situation. The it started after my first (and only) brick. Now whenever I watch a video the sound glitches in and out and makes a loud popping cracking noise. Also happens at random while using some apps. Basically it makes noise all the freaking time and there's nothing I can do about it. There's no one that can tell me what to do to fix it because we're the only two people in the world that have this particular issue.. Also I have to put it on speaker phone while calling because the receiver decided that it no longer wants to do its job. But fortunately the sound works perfectly fine when I'm making a call... Should've done more research on this phone before buying it... Anyways if there's anyone who can tell me how to fix it I would be extremely grateful.!