Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest
The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..
Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you
Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )
I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52
I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest
1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest
Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app
Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest
OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest
ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!
xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest
I recently purchased the Moto G 4G LTE and have been having a blast with it. It was simple to unlock the bootloader, add TWRP, and root the device. It was also simple to unbloat the device since it did not have much bloatware on to begin with. Over all I am really pleased with my purchase.
I did change out the SMS app because the original was very bland. However, the email app was driving me crazy. So I spent a better part of the day looking at the available free email apps to see which one I would prefer over the stock app. I was totally disappointed when I found that all the apps I tried did not work well with GMail. Each app would fetch the test mail from GMail and then delete the mail preventing me for using Outlook to download the mail to my PC. No matter what I tried, the app would either delete or "mark as read" and my Outlook could not retrieve it.
It seems the only email app that worked in keeping the GMail intact was the stock email app on the phone. But I don't like it because it does not tell me if it is sync'ing with the server and downloading or not. So I have no way of knowing except if an email is download it will give me a notification. It won't even give me the last sync timestamp.
Anyone using an email app that works with GMail (retrieve but leave unaltered), AND, you can also download the email with Outlook?
What's wrong with using the actual Gmail app and syncing on your Outlook?
There's going to be a combination of Gmail POP3 settings and mail client settings that will determine if a message is deleted from the server or not upon retrieval.
I use the free version of Maildroid, it works great with what I use, being Outlook, MSN, and Gmail. Puts everything into one place.
I don't understand why, but the OEM email does not affect the mail on GMail. When I access the mail and download it to my phone, I can then access the same email from Outlook on my PC and download the same mail. But using other applications like K-10 and Aquamail, when I download the mail to my phone I cannot access with Outlook on my PC. So the other mail programs must be doing something that the OEM email app is not doing. Strange. I have also tried some different settings in GMail to no avail.
I cannot comment about the apps that you have mentioned, but providing the app that you choose uses IMAP then the various email clients should maintain synchronization with each other. @Darkshado mentioned POP3. I used to have problems with Hotmail using POP3, but since they implemented IMAP the problems have disappeared. I can confirm that Maildroid works correctly, you can choose in settings whether or not to delete messages off the server.
Thanks for the tip on Maildroid. That works for me. Much appreciated.
Glad to help. I just wish that is was cheaper, but I hardly notice the ad's at the bottom anymore
I am surprised the other apps that you tried have problems, I was thinking that you had made a mistake in the configuration or something. We learn..... Cheers.
grahamgo said:
Glad to help. I just wish that is was cheaper, but I hardly notice the ad's at the bottom anymore
I am surprised the other apps that you tried have problems, I was thinking that you had made a mistake in the configuration or something. We learn..... Cheers.
Click to expand...
Click to collapse
I have added AdBlock and the ads are gone. The other mail programs had all the same options but did not do what I wanted. Very frustrating because I liked their aesthetics. But like you said, live and learn...
I use K9. It's open source and has pretty advanced settings to manage synchronization and server actions. It takes some to to configure, but that can be an advantage...
K-9 was another one I tested that did not work for me. Appreciate the response though. Some of these mail programs look really nice. K-9 was one of them, I just wish it would not molest the mail so I can download it later into my Outlook mail for archiving.
Hi, Can you tell me which Adblock is the best one to use. I find quite a few on play store.
grahamgo said:
Hi, Can you tell me which Adblock is the best one to use. I find quite a few on play store.
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I have used Adblock Plus for the longest on my Firefox browser PC and Tablet. So I went with what I know best, AdbLock Plus ver 1.2.1. On my free apps I see absolutely no ads. Wonderful.
Thanks for the pointer. Apparently it's banned from the Play Store, no wonder that I didn't find it. I did try another one called Adblock which is on Play Store and it seemed to do nothing at all. Anyway, I have been using the one that you suggested for about a week now, and you are correct, no ads anywhere. No wonder Google doesn't allow it! Thank's..
Has anyone using the stock app? I am thinking of switching back to stock app but want to know if it's good or not? Rating on play store not so good
You know, I tried it and it worked ok. I've been using Gmail since it was beta, and for ease of use, I am so accustomed to that I will likely not change.
I'm coming from Outlook and I don't like the stock email app from Samsung. I went straight back to Outlook. Something about how emails are managed and how they are displayed kind of puts me off
What email server are you using (Gmail, Outlook, Yahoo)?
Mine doesn't recognize either Gmail or yahoo so I end up installing the app for both servers, (Gmail app and Yahoomail app).
Is there a way to turn off the notification inside the app when there's a new version available? I want to stay on the current version.
Is there a way to turn this notification off?
https://www.dropbox.com/s/a9uiiu6c0t9j183/Screenshot_20180201-110510_Email.jpg?dl=0