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I received my warranty replacement via fedex but i dropped the return device off of usps yesterday as instructed on the label. The smart label website is not tracking my package. Was i suppose to drop it off of a fedex location instead of usps?
vinunleaded182 said:
I received my warranty replacement via fedex but i dropped the return device off of usps yesterday as instructed on the label. The smart label website is not tracking my package. Was i suppose to drop it off of a fedex location instead of usps?
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If the instruction tells you to drop it off at an USPS location, then you're fine. Maybe it'll show up sooner or later?
I got my replacement today too and the instruction tells me to drop it off at USPS.
Smartlabel isnt tracking my package either. I dropped it off at a store that can ship through fedex, ups, usps. Im sure they know which one it goes through.
A package going through USPS that is not tracking is not a shocker. I can't tell you how many packages I have sent/received through USPS that never track until they reach the destination. And USPS wonders why their business is down.....
The majority of the packages I send/receive through USPS don't show any tracking until it's delivered....or later! I'm sure you are fine, and USPS was where I dropped off my last phone replacement, though I received it through DHL(It's been a couple years).
The most common service with USPS is "delivery confirmation". When you use this service, you frequently won't get an update until the package is actually delivered.
update: just received a text message saying that the item is on its way to the warranty dept.
If they slap me with a 600 im going to kill somebody
androidftwin said:
update: just received a text message saying that the item is on its way to the warranty dept.
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Been 3 days and i still havent gotten a text yet
vinunleaded182 said:
Been 3 days and i still havent gotten a text yet
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i shipped friday of last week and barely got that text.
it goes through USPS because Fedex and UPS use the postal service for almost all packages under 3 lbs. It's called smartpost for them. They get to charge you extra and pay USPS the rate that would've been cheaper than theirs anyway.
I always use a "certificate of mailing" when I drop off an AT&T phone to USPS. It costs $1.15, but I have proof that the post office has taken possession of the package and I do not have to stress about tracking the phone.
I had an issue with a Blackberry truth through att. They charged my account $400 (auto pay) then a day later got the package.
Now I'll pay the extra $1 to ensure my sanity.
Sent from my SAMSUNG-SGH-I897 using XDA App
dododoh said:
I always use a "certificate of mailing" when I drop off an AT&T phone to USPS. It costs $1.15, but I have proof that the post office has taken possession of the package and I do not have to stress about tracking the phone.
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Ugh I should've done that
Mine has been 3 days since I dropped it off @ USPS and it still hasn't showed up on smartlabel.
I ordered mine early on 11/1 or 11/2. Mine still shows as "being processed." Just wondering if anyone elses is showing this, if they ordered through t-mobile.com (upgrade)??
Thanks
Yes, mine has done the same thing. I have contacted customer service several times but they cannot tell me other than it hasn't shipped yet. I wonder if they are having problems with the website updating? I sure hope so. My confirmation email said the estimated delivery was today, and online it says 11/8. If it hasn't shipped yet, I don't see how they will make 11/8 with standard shipping. If you find anything out, let me know!
Did you order with the express shipping? I did so yesterday AM, and it showed processing - waiting on shipment all day. This AM however, it has been shipped and is set for delivery tomorrow.
No, I just did standard shipping. Did T-Mobile show the tracking online or did you get some kind of other notification that it shipped?
I ordered around noon yesterday - express shipping. The UPS tracking number doesn't show an ETA yet, but shows "Ground" shipping. I hear T-Mo does this if UPS can guarantee that the "3-day Express Shipping" will be met. Living in NY has its merits, as Ground can happen in 1 day.
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
Legaleye3000 said:
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
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Have you contacted customer service yet? I am curious if you get the same answer as me. If I don't have a package when I get home from work today, I will be talking to them again.
Haven't called... Stuck at work all day. Hard to make phone calls....
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
VibrantOwnr said:
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
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It should be shipped soon with express shipping. I ordered on Wednesday AM and will get it tomorrow.
Mine is "pending shipping" -- I ordered early morning yesterday. It is set to be delivered 11/10 I thought they would ship out the phone the day I ordered, but apparently they take longer to ship out ground shipping orders.
(Ground shipping -- I was told express shipping could not guarantee the phone coming on Friday, but rather guarantee was for Monday.)
I ordered on the phone yesterday. Called 611 today and said order number, as I didn't have one. The recording came back and gave me a tracking #. Scanned this morning by UPS and due here on Monday.
Legaleye3000 said:
Haven't called... Stuck at work all day. Hard to make phone calls....
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I am at work also, but I did the live chat a little bit ago. The rep said that she has seen it happen where the online shipping doesn't get updated, and even if it says processing, it could have shipped. I don't know if that is true or not, but I guess we will see. Other than that, I got the canned answer that based on ordering 11/1, I will get it no later than 11/10.
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
floepie said:
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
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UPS has been notified of the shipment. When they pick it up it the next scan will say origin scan, which should be sometime today.
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
tenbeau said:
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
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When you talked to the rep on the phone, when did he mention the phone would be delivered by with express shipping? Mine told me with express he could guarantee the phone would arrive on Monday at the latest and if it didn't arrive on Monday my shipping charge would be refunded. I, of course, denied the express shipping because if I was going to have to wait the weekend I may as wait it out for ground shipping.
Now, it turns out my phone is set to be delivered on Monday with ground, which makes me think express would have delivered by Friday, so I am not a happy camper.
I ordered through retention also yesterday AM. While it was pending all of yesterday on the check order page on their website, it showed expected delivery on 11/10 - must be a default date without regard to actual shipping method.
As soon as I checked first thing this AM, it showed shipped, with next day (Friday) delivery.
tenbeau - have you checked the status online today - hopefully it has been shipped?
Just got a message from t mobile stating the phone has not been shipped yet and is due to arrive on 11/11/10. I was promised express to arrive within 3 days and according to the rep Friday the 5th at the latest. Upon calling in again I was informed that it was never meant to be shipped express but only ground even though all of the past 4 orders were supposedly sent express. Of course UPS shows ground for the last 4 orders. What a cluster f**k. This just sets the tone for the phone, I am ready to call and cancel the phone order and talk to other carriers. What really upsets the applecart is that they denied me the red color when I called in and when I called back they said red was no problem but they could not place the order until the first order was cancelled in their system and that could take up to 48 hours. The retention rep than told me that you will have the phone by Friday maybe even tomorrow so I declined to cancel and place the red order. I decided to just let things be and now the phone is 7 days away and not even the color I prefered. I am reading threads in this forum where locations did not have a selection of colors even the corporate stores. You would think that their new flagship phone would be well stocked with all colors available and everything ready to go on launch but NOT T Mobile.
Edit Just got online with T Mobile and sure enough still showing processing and delivery date of 11/11/10. I should have kept the G2 would have avoided all the hassle even though the G2 had issues. Does anyone know of the corporate phone number for T Mobile-Just spoke with Customer retention and was informed that it was processed ground even though it was ordered express. Now showing a delivery date of 11/12 and they cannot tell me why it has not been shipped. The rep offered to take $50 off of my bill. She than said T mobile paid for the shipping and I said I would have been happy to pay for the shipping to avoid all of this hassle. What mess!!!!!!!!!!!!!! Anyone else experiencing this type of clown act.
I finally called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.
Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way
+1. I received the same exact message. They probably did all the orders from the 26th in bulk.
not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.
What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?
Dude-They are talking about the docking station, not the tablet.
Nothing for me yet.
also ordered on 26th, no shipping info yet sob..
Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App
I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC
I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...
Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?
I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.
I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?
Same here. He's quick and helpful.
I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.
I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.
I mailed in my gtablet in about 3 weeks ago to get it repaired. I checked the tracking number it arrived on the 12th. I called them on the 22nd to see if they had sent it back. i was told i would be called back by the next day to get a status update. 3 days latter i call back i am told i would be called by the next day. 1 day latter i am called back that they have no record of it being delivered to them. i give them the tracking number tell them it was delivered on the 12th. get called back today saying the tracking number was missing numbers. i have the women on the phone type in the tracking number in on usps web site. i get told shes has to talk to the people at the repair center. get a call back they they can not find the gtablet at the repair center and they are trying to find it and i should be called by tomorrow. she said if they do not find it they should replace it
Well thats what you get for sending in your gtable to viewsonic.
BTW is the gtable something new from ikea ?
Relax broham, Im sure if they lost it they will replace it. As long as you have tracking info that says it was delivered to them all should be good.
After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?
A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is
are they doing USPS? lots of people been getting delay on USPS shipment.
I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".
I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.
Over an hour later and I am #82 in line. Had to plug in the laptop!
Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.
So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.
Ordered from Google France on 15 Dec, shipped on 16, arrived today.