I ordered mine early on 11/1 or 11/2. Mine still shows as "being processed." Just wondering if anyone elses is showing this, if they ordered through t-mobile.com (upgrade)??
Thanks
Yes, mine has done the same thing. I have contacted customer service several times but they cannot tell me other than it hasn't shipped yet. I wonder if they are having problems with the website updating? I sure hope so. My confirmation email said the estimated delivery was today, and online it says 11/8. If it hasn't shipped yet, I don't see how they will make 11/8 with standard shipping. If you find anything out, let me know!
Did you order with the express shipping? I did so yesterday AM, and it showed processing - waiting on shipment all day. This AM however, it has been shipped and is set for delivery tomorrow.
No, I just did standard shipping. Did T-Mobile show the tracking online or did you get some kind of other notification that it shipped?
I ordered around noon yesterday - express shipping. The UPS tracking number doesn't show an ETA yet, but shows "Ground" shipping. I hear T-Mo does this if UPS can guarantee that the "3-day Express Shipping" will be met. Living in NY has its merits, as Ground can happen in 1 day.
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
Legaleye3000 said:
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
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Have you contacted customer service yet? I am curious if you get the same answer as me. If I don't have a package when I get home from work today, I will be talking to them again.
Haven't called... Stuck at work all day. Hard to make phone calls....
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
VibrantOwnr said:
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
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It should be shipped soon with express shipping. I ordered on Wednesday AM and will get it tomorrow.
Mine is "pending shipping" -- I ordered early morning yesterday. It is set to be delivered 11/10 I thought they would ship out the phone the day I ordered, but apparently they take longer to ship out ground shipping orders.
(Ground shipping -- I was told express shipping could not guarantee the phone coming on Friday, but rather guarantee was for Monday.)
I ordered on the phone yesterday. Called 611 today and said order number, as I didn't have one. The recording came back and gave me a tracking #. Scanned this morning by UPS and due here on Monday.
Legaleye3000 said:
Haven't called... Stuck at work all day. Hard to make phone calls....
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I am at work also, but I did the live chat a little bit ago. The rep said that she has seen it happen where the online shipping doesn't get updated, and even if it says processing, it could have shipped. I don't know if that is true or not, but I guess we will see. Other than that, I got the canned answer that based on ordering 11/1, I will get it no later than 11/10.
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
floepie said:
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
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UPS has been notified of the shipment. When they pick it up it the next scan will say origin scan, which should be sometime today.
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
tenbeau said:
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
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When you talked to the rep on the phone, when did he mention the phone would be delivered by with express shipping? Mine told me with express he could guarantee the phone would arrive on Monday at the latest and if it didn't arrive on Monday my shipping charge would be refunded. I, of course, denied the express shipping because if I was going to have to wait the weekend I may as wait it out for ground shipping.
Now, it turns out my phone is set to be delivered on Monday with ground, which makes me think express would have delivered by Friday, so I am not a happy camper.
I ordered through retention also yesterday AM. While it was pending all of yesterday on the check order page on their website, it showed expected delivery on 11/10 - must be a default date without regard to actual shipping method.
As soon as I checked first thing this AM, it showed shipped, with next day (Friday) delivery.
tenbeau - have you checked the status online today - hopefully it has been shipped?
Just got a message from t mobile stating the phone has not been shipped yet and is due to arrive on 11/11/10. I was promised express to arrive within 3 days and according to the rep Friday the 5th at the latest. Upon calling in again I was informed that it was never meant to be shipped express but only ground even though all of the past 4 orders were supposedly sent express. Of course UPS shows ground for the last 4 orders. What a cluster f**k. This just sets the tone for the phone, I am ready to call and cancel the phone order and talk to other carriers. What really upsets the applecart is that they denied me the red color when I called in and when I called back they said red was no problem but they could not place the order until the first order was cancelled in their system and that could take up to 48 hours. The retention rep than told me that you will have the phone by Friday maybe even tomorrow so I declined to cancel and place the red order. I decided to just let things be and now the phone is 7 days away and not even the color I prefered. I am reading threads in this forum where locations did not have a selection of colors even the corporate stores. You would think that their new flagship phone would be well stocked with all colors available and everything ready to go on launch but NOT T Mobile.
Edit Just got online with T Mobile and sure enough still showing processing and delivery date of 11/11/10. I should have kept the G2 would have avoided all the hassle even though the G2 had issues. Does anyone know of the corporate phone number for T Mobile-Just spoke with Customer retention and was informed that it was processed ground even though it was ordered express. Now showing a delivery date of 11/12 and they cannot tell me why it has not been shipped. The rep offered to take $50 off of my bill. She than said T mobile paid for the shipping and I said I would have been happy to pay for the shipping to avoid all of this hassle. What mess!!!!!!!!!!!!!! Anyone else experiencing this type of clown act.
I finally called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.
Related
Has anyone had this happen to them when ordering from Fommy.com? I placed an order for a case they said would ship on 1/18/2010. On 1/22/2010 I checked their site for my order and they changed the ship date to 2/1/2010 without notification. I contacted them and they apologized and said it WOULD ship on 2/1/2010 and that they would expedite shipping. I just checked again yesterday and they now changed it to 2/8/2010, again with no notification. I understand that they may no have much control over their suppliers but at least communicate changes to their customers. Agree?
+1 I had ordered a screen protector thinking they had them in stock. I was wrong. I had placed an order the day the N1 was released...Jan 5. Then I check the status a week later and I didn't see a change in status so I email them. No response so I live chat on their site. They apologized for the delay and said they were going to get them in stock THAT DAY (don't remember which day). So I said fine, let the order stand.
Now Feb rolls in. I have been busy at work so it wasn't a big deal really....I email them on Feb 2 and get NO response. Then on Feb 4 I live chat with a rep again and they apologized again and said they do not have an eta on my order. So I request that they simply cancel the order. The rep then asked if I could wait a few more days. I said why? You do not have a definite eta, why should I wait? I asked them directly, if there was a problem cancelling my order and they finally said no.
Let me tell ya, its worse than cancelling AOL LOL....
FOMMY.COM. Bad online retailer. No status updates on your orders unless you inquire via live chat. No response to emails.
I third this. I oredered some stuff from fommy.co.uk (their UK branch). They like to play around with the delivery dates, literally shifting it back and forth. After the stuff arrived I had to return some stuff. Their customer support is almost none existant, I've sent my stuff back to them for over a week and I've yet to hear back from them. Even the postal tracking confirms delivery and they've yet to get in touch with me.
Avoid like the plague.
+1 still haven't gotten my case.
You get what you pay for I guess
charkosh said:
+1 still haven't gotten my case.
You get what you pay for I guess
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No really. In your case you got NOTHING for what you paid for (the case you ordered hasn't arrived yet).
I ordered mine on 11/1 on t-mobile.com and it still says "being processed"... I called up T-Mobile and they filed a handset research form and told me they would contact me regarding the order in a week, which will be after this weekend.
This happened to anyone? Thanks.
Well I just ordered mine last night (Black)... they said It would take 6-7 business with the normal ground shipping I chose. Maybe its a color they ran out of? What color did you get?
I ordered mine on t-mobile.com on 11/1 and it gave me a delivery date of 11/8. I didn't get anything. I go online and it still says pending/being processed!!!
Legaleye3000 said:
I ordered mine on t-mobile.com on 11/1 and it gave me a delivery date of 11/8. I didn't get anything. I go online and it still says pending/being processed!!!
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What color did you order? I ordered mine by phone but it should be the same.
Just to let you know that my order status online says "Pending Shipping", is that what yours says?
I ordered white. When I login to my t-mobile and get my order status, it says "Being processed." When did you order yours and what color was yours?
Legaleye3000 said:
I ordered white. When I login to my t-mobile and get my order status, it says "Being processed." When did you order yours and what color was yours?
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I ordered mine last night, ordered the black one. My order status says "Pending Shipping".
Oh... Well I ordered mine 8 days ago and it hasn't been shipped yet lol
This happened to me as well. I called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.
I called customer "care" (what is "loyalty"?) and they did a handset research form last Friday. I called today and they said the same thing about the warehouses and that I need to wait an additional week to be contacted about my order. The rep didn't mention anything about it being lost...
Weird I ordered mine 2 days ago, and it was shipped yesterday. Regular ground shipping.
Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way
+1. I received the same exact message. They probably did all the orders from the 26th in bulk.
not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.
What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?
Dude-They are talking about the docking station, not the tablet.
Nothing for me yet.
also ordered on 26th, no shipping info yet sob..
Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App
I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC
I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...
Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?
I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.
I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?
Same here. He's quick and helpful.
I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.
I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.
Email came in a little bit ago.
Use paypal, fraud prevention denied my original Visa payment.
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
1slandtime said:
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
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Same here,I just tried again after reading your post & it went through this time,using PayPal just as you did.
I hesitated @ 1st,thinking I waited too long & supply was depleted,but,I just got the confirmation moments ago.
Bought mine too, I'll return if I can't root
wing_addict_usa said:
Bought mine too, I'll return if I can't root
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I'm betting it might take time but most likely I'm sure it'll get figured out.
I get the feeling Razer is mostly concentrating on the hardware, letting Google handle their own OS.
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
kungpaoshizi said:
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
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Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
Xshooter726 said:
Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
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Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
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Edit:
Got tracking.
Sorry for double post wouldn't let me add it to original post
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
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Well this makes me feel better. All the stuff I get off ebay though seems to take 2-3 weeks whenever it's from hong kong or china..
I'm trying to bury my excitement deep down so I can sleep.
charlie.s said:
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
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Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
kungpaoshizi said:
Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
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I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
charlie.s said:
I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
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Ahhh, I glazed over the amex approved it part.. That's weird then if Razer is cancelling purchases?
You should goto razerzone.com the community insider section. Poke around there and you'll find a CSR that is reaching out to individuals about stuff like this to get their orders in, I assume, in front of the line.
I see mine shipped yesterday or such (hong kong time) but it is in pending. Being shipped FedEx International Priority DirectDistribution.
Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.
Delivery Times
Door-to-door within 2 to 4 business days*
Service Days
Monday to Friday.
Delivery Area
Throughout the U.S. and select countries (see list of countries)
Package Size
Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs.
Unlimited weight on multiple-piece shipments to the same destination.
Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined.
If you use your own packaging, dimensional weight may apply.
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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Same here!!
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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are you in the US or UK?
aknotts415 said:
are you in the US or UK?
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In the US.
Houston,Texas to be exact.
After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?
A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is
are they doing USPS? lots of people been getting delay on USPS shipment.
I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".
I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.
Over an hour later and I am #82 in line. Had to plug in the laptop!
Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.
So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.
Ordered from Google France on 15 Dec, shipped on 16, arrived today.