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HTC Direct orders - anyone received?

Has anyone received their order from htcdirect? If so did you get any notification of shipment? My order appears to be stuck on "processing".

I think Inkino and HTC Direct are the same company.
I know Inkino received their Touch Pros today so you should receive it soon.

Both had stock yesturday. Mine was preordered and the statuschanged to processing late thisafternon. Wondered if they sent out a notification when it was shipped - not sure whether to take tomorrow off as the local sorting office is a pain here.

ardsar said:
Both had stock yesturday. Mine was preordered and the statuschanged to processing late thisafternon. Wondered if they sent out a notification when it was shipped - not sure whether to take tomorrow off as the local sorting office is a pain here.
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I can assure you Inkino had no stock until today at around 15.00/15.30 GMT.

Their store in Tottenham Court Road had stock this morning - but only 5 units, apparently.
Not sure who they went to, but I got one of the "second batch" when they arrived this afternoon at about 4pm. I could see two more units behind the counter when I left...

so.... an order that states pending means i should not waste a day off tomorrow? Can anyone that has received a pre order from htcdirect confirm whether they had an email stating dispatched ?
Payment was taken at 4pm today

I too have an outstanding order changed to 'Processing' today, which I hope to receive tomorrow.
Can I assume as this thread has gone quiet that all have received their units?
Thanks

Received Yesturday.

Thanks,
Got mine today .
Spoke with them and suggested they keep their customers better informed.

Not to resurrect a dead thread but my Raphael was ordered with them today (tue):
I originally ordered with mobilefun.co.uk but my bank decided (after assuring me it wouldnt happen) to not authorize my card, finally got through and sorted it with the bank and called mobilefun back. By the time I had sorted it out they had gone out of stock LOL!! cancelled it.
Went on HTCDirect and ordered it from them, called them up to just make sure it had gone through ok...they didnt know yet so took my mobile number and called me back around 10 minutes later assuring me it had gone through ok and should be with me tomorrow (wed).
The tracking system is a bit weird since you would think it was still being processed at thier end and that the device hasnt been despatched/shipped??
I will wait until i receive it to believe this next statement but.... Im sure it is on the way since they seemed real helpful over the phone. An email and status change to acknowledge it has shipped would be good though.

From experience, if they have told you they have sent it, then they have. Their tracking system seems to be a bit behind - my order was still saying "processing" on the day that i received it. All in all, the guys there were very helpful, so you have nothing to worry about. Enjoy your device tomorrow.......

Fommy.com and their ship date issues

Has anyone had this happen to them when ordering from Fommy.com? I placed an order for a case they said would ship on 1/18/2010. On 1/22/2010 I checked their site for my order and they changed the ship date to 2/1/2010 without notification. I contacted them and they apologized and said it WOULD ship on 2/1/2010 and that they would expedite shipping. I just checked again yesterday and they now changed it to 2/8/2010, again with no notification. I understand that they may no have much control over their suppliers but at least communicate changes to their customers. Agree?

+1 I had ordered a screen protector thinking they had them in stock. I was wrong. I had placed an order the day the N1 was released...Jan 5. Then I check the status a week later and I didn't see a change in status so I email them. No response so I live chat on their site. They apologized for the delay and said they were going to get them in stock THAT DAY (don't remember which day). So I said fine, let the order stand.
Now Feb rolls in. I have been busy at work so it wasn't a big deal really....I email them on Feb 2 and get NO response. Then on Feb 4 I live chat with a rep again and they apologized again and said they do not have an eta on my order. So I request that they simply cancel the order. The rep then asked if I could wait a few more days. I said why? You do not have a definite eta, why should I wait? I asked them directly, if there was a problem cancelling my order and they finally said no.
Let me tell ya, its worse than cancelling AOL LOL....
FOMMY.COM. Bad online retailer. No status updates on your orders unless you inquire via live chat. No response to emails.

I third this. I oredered some stuff from fommy.co.uk (their UK branch). They like to play around with the delivery dates, literally shifting it back and forth. After the stuff arrived I had to return some stuff. Their customer support is almost none existant, I've sent my stuff back to them for over a week and I've yet to hear back from them. Even the postal tracking confirms delivery and they've yet to get in touch with me.
Avoid like the plague.

+1 still haven't gotten my case.
You get what you pay for I guess

charkosh said:
+1 still haven't gotten my case.
You get what you pay for I guess
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No really. In your case you got NOTHING for what you paid for (the case you ordered hasn't arrived yet).

T-Mobile.com Orders: Is yours "still processing"?

I ordered mine early on 11/1 or 11/2. Mine still shows as "being processed." Just wondering if anyone elses is showing this, if they ordered through t-mobile.com (upgrade)??
Thanks

Yes, mine has done the same thing. I have contacted customer service several times but they cannot tell me other than it hasn't shipped yet. I wonder if they are having problems with the website updating? I sure hope so. My confirmation email said the estimated delivery was today, and online it says 11/8. If it hasn't shipped yet, I don't see how they will make 11/8 with standard shipping. If you find anything out, let me know!

Did you order with the express shipping? I did so yesterday AM, and it showed processing - waiting on shipment all day. This AM however, it has been shipped and is set for delivery tomorrow.

No, I just did standard shipping. Did T-Mobile show the tracking online or did you get some kind of other notification that it shipped?

I ordered around noon yesterday - express shipping. The UPS tracking number doesn't show an ETA yet, but shows "Ground" shipping. I hear T-Mo does this if UPS can guarantee that the "3-day Express Shipping" will be met. Living in NY has its merits, as Ground can happen in 1 day.

I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...

Legaleye3000 said:
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
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Have you contacted customer service yet? I am curious if you get the same answer as me. If I don't have a package when I get home from work today, I will be talking to them again.

Haven't called... Stuck at work all day. Hard to make phone calls....

i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)

VibrantOwnr said:
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
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It should be shipped soon with express shipping. I ordered on Wednesday AM and will get it tomorrow.

Mine is "pending shipping" -- I ordered early morning yesterday. It is set to be delivered 11/10 I thought they would ship out the phone the day I ordered, but apparently they take longer to ship out ground shipping orders.
(Ground shipping -- I was told express shipping could not guarantee the phone coming on Friday, but rather guarantee was for Monday.)

I ordered on the phone yesterday. Called 611 today and said order number, as I didn't have one. The recording came back and gave me a tracking #. Scanned this morning by UPS and due here on Monday.

Legaleye3000 said:
Haven't called... Stuck at work all day. Hard to make phone calls....
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I am at work also, but I did the live chat a little bit ago. The rep said that she has seen it happen where the online shipping doesn't get updated, and even if it says processing, it could have shipped. I don't know if that is true or not, but I guess we will see. Other than that, I got the canned answer that based on ordering 11/1, I will get it no later than 11/10.

My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?

floepie said:
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
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UPS has been notified of the shipment. When they pick it up it the next scan will say origin scan, which should be sometime today.

I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.

tenbeau said:
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
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When you talked to the rep on the phone, when did he mention the phone would be delivered by with express shipping? Mine told me with express he could guarantee the phone would arrive on Monday at the latest and if it didn't arrive on Monday my shipping charge would be refunded. I, of course, denied the express shipping because if I was going to have to wait the weekend I may as wait it out for ground shipping.
Now, it turns out my phone is set to be delivered on Monday with ground, which makes me think express would have delivered by Friday, so I am not a happy camper.

I ordered through retention also yesterday AM. While it was pending all of yesterday on the check order page on their website, it showed expected delivery on 11/10 - must be a default date without regard to actual shipping method.
As soon as I checked first thing this AM, it showed shipped, with next day (Friday) delivery.
tenbeau - have you checked the status online today - hopefully it has been shipped?

Just got a message from t mobile stating the phone has not been shipped yet and is due to arrive on 11/11/10. I was promised express to arrive within 3 days and according to the rep Friday the 5th at the latest. Upon calling in again I was informed that it was never meant to be shipped express but only ground even though all of the past 4 orders were supposedly sent express. Of course UPS shows ground for the last 4 orders. What a cluster f**k. This just sets the tone for the phone, I am ready to call and cancel the phone order and talk to other carriers. What really upsets the applecart is that they denied me the red color when I called in and when I called back they said red was no problem but they could not place the order until the first order was cancelled in their system and that could take up to 48 hours. The retention rep than told me that you will have the phone by Friday maybe even tomorrow so I declined to cancel and place the red order. I decided to just let things be and now the phone is 7 days away and not even the color I prefered. I am reading threads in this forum where locations did not have a selection of colors even the corporate stores. You would think that their new flagship phone would be well stocked with all colors available and everything ready to go on launch but NOT T Mobile.
Edit Just got online with T Mobile and sure enough still showing processing and delivery date of 11/11/10. I should have kept the G2 would have avoided all the hassle even though the G2 had issues. Does anyone know of the corporate phone number for T Mobile-Just spoke with Customer retention and was informed that it was processed ground even though it was ordered express. Now showing a delivery date of 11/12 and they cannot tell me why it has not been shipped. The rep offered to take $50 off of my bill. She than said T mobile paid for the shipping and I said I would have been happy to pay for the shipping to avoid all of this hassle. What mess!!!!!!!!!!!!!! Anyone else experiencing this type of clown act.

I finally called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.

Best Buy Pre-orders

Who pre-ordered through best buy to get the $100 credit?
What is your order's status? Mine still shows processing.
Has anyone ever gotten a phone later than the release date when the pre ordered through them. I will be ticked if I "Pre-ordered" and don't get it on day 1.

Processing
Likely update tomorrow. Be patient. There is nothing to suggest we won't have our devices day 1.

dumpyloser said:
Who pre-ordered through best buy to get the $100 credit?
What is your order's status? Mine still shows processing.
Has anyone ever gotten a phone later than the release date when the pre ordered through them. I will be ticked if I "Pre-ordered" and don't get it on day 1.
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I preordered on 3/30 and my order is "in progress" with expected delivery by 4/21.

Originally pre-ordered on 3/30. Canceled it to change it to the S8+ on 4/5 and as of my typing this, mine still says, "Order Processing." I'm picking mine up in-store, so not sure how that'll factor in me getting the device.

Same here . Processing
Sent from my Pixel XL using Tapatalk

Just received my $100 coupon ten minutes ago via email. Status is still processing though

I pre ordered 2 s8 plus through Best buy online on March 30th. Thought the $100 is supposed to come off the price for each month's payment? Didn't know we would receive a coupon. Sprint is my provider.

powerstroke said:
I pre ordered 2 s8 plus through Best buy online on March 30th. Thought the $100 is supposed to come off the price for each month's payment? Didn't know we would receive a coupon. Sprint is my provider.
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I just got that coupon as well. I believe it does come off the monthly payment, but since this discount is exclusive to Best Buy, when you pre-order, it's at full price (when I looked at my original pre-order order, it's at $849.99), but will be adjusted when you get the phone. At least that's how I understand it.

I'm still processing, to be delivered by 4/21. I placed my order on 4/10.

I ordered on 04/03.
Hold for $839 placed on my AMEX instantly.
Went away after a few days as expected.
I'll know when they pull the phone and slap it in a box for shipping instantly because the AMEX app will ping me when the charge goes through.
I specifically ordered this to be shipped and delivered by 04/21 because I don't feel like dealing with the crowds on release day at BB.
AND, I also remember a fiasco where some went to pick up their phones and the delivery did NOT make it so they had to wait until the following Monday.
Imagine that!

Due to lack of Note 7 inventory for my "day 1" preorder I questioned several BB PEEPS. I have been told in store by both Samsung Experience rep and long time BB cellular employee that they have over compensated with their orders this time around. Sunday/weekly flyer guaranteed availability on release date if preordered by 4/20.

Thanks everyone for the updates on their devices. I'm sure BB will come through as they did 2 years ago with my s6 edge plus, but I always get paranoid that mine will be the one that doesn't show up lol.
I will have to see if I can track down this $100 coupon in my email. Maybe they process it as a down payment which knocks $100 off of the phone?
Edit: No coupon for me

The coupon they are talking about is if you Pre-Ordered in store. If you processed online for pickup instore then you do not need the coupon. I placed a pre-order for the S8+ online (3/30) for pickup in store. I am on Verizon and under my documents page on MyVerizon it already shows the new edge agreement with the total amount financed at $716. BestBuy FTW on the initial savings, just have to suffice with potentially waiting until 10am Friday vs early Verizon shipments.

htcthunderboltFTW said:
The coupon they are talking about is if you Pre-Ordered in store. If you processed online for pickup instore then you do not need the coupon. I placed a pre-order for the S8+ online (3/30) for pickup in store. I am on Verizon and under my documents page on MyVerizon it already shows the new edge agreement with the total amount financed at $716. BestBuy FTW on the initial savings, just have to suffice with potentially waiting until 10am Friday vs early Verizon shipments.
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Yeah, I pre-ordered in-store. Didn't know that you don't get a coupon if you pre-ordered online. I just assumed everyone who pre-ordered from Best Buy got one. Funny enough, when I logged into my AT&T account, I see the discounted price for the phone.
For those who got the coupon: I know it says that you need to print it out when you pick it up, but can you get away with them scanning the code from your phone?

Changed to Preparing
Preordered on 4/1. Status online just changed from Processing to Preparing and am no longer able to cancel at all.
Though I'm concerned that the Get it by date has changed from Friday to now 4/25. Going to really be upset if it doesn't show up by launch day :crying:

Mine is still processing. If it's not at my house till Saturday(out of town till then) I'll go and pick up one where available and Ill refuze the package
Sent from my SM-G935P using Tapatalk

still in pre-order
Ordered mine on 04/08. Also was "awaiting authorization" next to my credit card number. I hope that is not an issue with the card and that they will charge the sales tax when they ship.

Mine has changed to preparing with "get it by Tuesday 04/25" as well.
I may order again to pick up in store on 04/21 and just cancel the other order.
This is ridiculous but being Best Buy, not surprising.

Just called Best Buy. Your wait time is 2 hrs 54 mins. I'm cancelling and trying somewhere else!

FluxionFluff said:
Yeah, I pre-ordered in-store. Didn't know that you don't get a coupon if you pre-ordered online. I just assumed everyone who pre-ordered from Best Buy got one. Funny enough, when I logged into my AT&T account, I see the discounted price for the phone.
For those who got the coupon: I know it says that you need to print it out when you pick it up, but can you get away with them scanning the code from your phone?
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They just need the barcode visible for their scanner. On the phone is ok, I'm sure.

Question Anyone else's flip 3 delayed?

I ordered a gray and pink 256mb flip 3s on 8/13. A few weeks ago got an email stating a 30 day delay which I read was more that the phones haven't shipped yet and its been 30 days.
My estimated delivery has always been 9/21. Well I just got a new email stating phones are delayed with no new shipping date available. My 9/21 date is now gone from my app and only shows order date of 8/13.
Anyone else get delayed? I kind of wish I got the black and just skinned it to change up colors.

That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.

A 30 day delay could mean the beginning of October (~ 10/8). Typically, they mean business days.
The release was 8/27, so the actual order date only matters for your place in line when they become available. The estimate also relies on every shipment being as large or larger than predicted.
Realistically, I ordered a (whatever) white Note 20 Ultra that looked really nice the whole four times I saw it without a case. One of those times was when taking it to be repaired because the adhesive under the glass magically began to peel and the other was when I sent it in for a trade-in. I got black this time.

I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..

I'm in Egypt. I ordered my phone from Samsung on 15/08 and was supposed to be delivered by the 7th of September. My phone was delayed for a week, then, Samsung decided to ship the phone without the gift leather case and without the 1-year accidental screen damage replacement card.
They sent an email stating that the gifts will be delayed for two weeks, however I received my phone yesterday.

D4rk4 said:
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
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California, USA. Maybe has to do with the pink color delayed.

nirurin said:
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
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What carrier was offering the free watch?

Update this morning. Order when from customizing to created and cancel button gone. Now 10 minutes later order is now "in process". Might be getting soon?!

And its shipped! Just got notification earlier this evening. Will be here in 2 days. Very excited.

Well...2day via fedex is a bust. "Potentially delayed" and stuck at the local fedex about an hour away...was suppose to arrive yesterday, no new delivery date posted. Samsung did offer an additional 5% off order once it delivers so that is good.
I've had 10 delays from this same fedex in the past, one being a month long fiasco. So I am not expecting my flip 3's anytime soon.
Worst case scenario I will just pick up the black flips at best buy or tmobile next week and call it a day.

I picked up the black one in store.