I received my warranty replacement via fedex but i dropped the return device off of usps yesterday as instructed on the label. The smart label website is not tracking my package. Was i suppose to drop it off of a fedex location instead of usps?
vinunleaded182 said:
I received my warranty replacement via fedex but i dropped the return device off of usps yesterday as instructed on the label. The smart label website is not tracking my package. Was i suppose to drop it off of a fedex location instead of usps?
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If the instruction tells you to drop it off at an USPS location, then you're fine. Maybe it'll show up sooner or later?
I got my replacement today too and the instruction tells me to drop it off at USPS.
Smartlabel isnt tracking my package either. I dropped it off at a store that can ship through fedex, ups, usps. Im sure they know which one it goes through.
A package going through USPS that is not tracking is not a shocker. I can't tell you how many packages I have sent/received through USPS that never track until they reach the destination. And USPS wonders why their business is down.....
The majority of the packages I send/receive through USPS don't show any tracking until it's delivered....or later! I'm sure you are fine, and USPS was where I dropped off my last phone replacement, though I received it through DHL(It's been a couple years).
The most common service with USPS is "delivery confirmation". When you use this service, you frequently won't get an update until the package is actually delivered.
update: just received a text message saying that the item is on its way to the warranty dept.
If they slap me with a 600 im going to kill somebody
androidftwin said:
update: just received a text message saying that the item is on its way to the warranty dept.
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Been 3 days and i still havent gotten a text yet
vinunleaded182 said:
Been 3 days and i still havent gotten a text yet
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i shipped friday of last week and barely got that text.
it goes through USPS because Fedex and UPS use the postal service for almost all packages under 3 lbs. It's called smartpost for them. They get to charge you extra and pay USPS the rate that would've been cheaper than theirs anyway.
I always use a "certificate of mailing" when I drop off an AT&T phone to USPS. It costs $1.15, but I have proof that the post office has taken possession of the package and I do not have to stress about tracking the phone.
I had an issue with a Blackberry truth through att. They charged my account $400 (auto pay) then a day later got the package.
Now I'll pay the extra $1 to ensure my sanity.
Sent from my SAMSUNG-SGH-I897 using XDA App
dododoh said:
I always use a "certificate of mailing" when I drop off an AT&T phone to USPS. It costs $1.15, but I have proof that the post office has taken possession of the package and I do not have to stress about tracking the phone.
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Ugh I should've done that
Mine has been 3 days since I dropped it off @ USPS and it still hasn't showed up on smartlabel.
Related
I ordered mine early on 11/1 or 11/2. Mine still shows as "being processed." Just wondering if anyone elses is showing this, if they ordered through t-mobile.com (upgrade)??
Thanks
Yes, mine has done the same thing. I have contacted customer service several times but they cannot tell me other than it hasn't shipped yet. I wonder if they are having problems with the website updating? I sure hope so. My confirmation email said the estimated delivery was today, and online it says 11/8. If it hasn't shipped yet, I don't see how they will make 11/8 with standard shipping. If you find anything out, let me know!
Did you order with the express shipping? I did so yesterday AM, and it showed processing - waiting on shipment all day. This AM however, it has been shipped and is set for delivery tomorrow.
No, I just did standard shipping. Did T-Mobile show the tracking online or did you get some kind of other notification that it shipped?
I ordered around noon yesterday - express shipping. The UPS tracking number doesn't show an ETA yet, but shows "Ground" shipping. I hear T-Mo does this if UPS can guarantee that the "3-day Express Shipping" will be met. Living in NY has its merits, as Ground can happen in 1 day.
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
Legaleye3000 said:
I chose regular shipping on either 11/1 or 11/2 and its "still processing" with eta deliver date for 11/8, but in the email it said deliver date of today...
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Have you contacted customer service yet? I am curious if you get the same answer as me. If I don't have a package when I get home from work today, I will be talking to them again.
Haven't called... Stuck at work all day. Hard to make phone calls....
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
VibrantOwnr said:
i placed my order about 8 last night and mine is pending shipping. this may be due to the fact that i have express shipping? (offered free through retentions)
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It should be shipped soon with express shipping. I ordered on Wednesday AM and will get it tomorrow.
Mine is "pending shipping" -- I ordered early morning yesterday. It is set to be delivered 11/10 I thought they would ship out the phone the day I ordered, but apparently they take longer to ship out ground shipping orders.
(Ground shipping -- I was told express shipping could not guarantee the phone coming on Friday, but rather guarantee was for Monday.)
I ordered on the phone yesterday. Called 611 today and said order number, as I didn't have one. The recording came back and gave me a tracking #. Scanned this morning by UPS and due here on Monday.
Legaleye3000 said:
Haven't called... Stuck at work all day. Hard to make phone calls....
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I am at work also, but I did the live chat a little bit ago. The rep said that she has seen it happen where the online shipping doesn't get updated, and even if it says processing, it could have shipped. I don't know if that is true or not, but I guess we will see. Other than that, I got the canned answer that based on ordering 11/1, I will get it no later than 11/10.
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
floepie said:
My status is 'complete' according to T-Mo. UPS still shows that only billing info has been received on 11/3 with no date of shipment. I wonder what that means?
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UPS has been notified of the shipment. When they pick it up it the next scan will say origin scan, which should be sometime today.
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
tenbeau said:
I ordered mine through customer retention on 11/3 at 6:15am and was told they would ship it out express. I called in to check the status this morning and it is still processing and they now show it GROUND. I complained and they stuck to their plan saying it would be there in 3 business days. I called in again about 3 hours later and was told to check it on line with the order number. I did and it shows a delivery date of 11/10 and it was sent GROUND. First they denied me the red color and now they are playing games with the shipping. I am ready to call corporate. i have been with t mobile over 13 years and this is the third phone in a row shipped to me that went ground after telling me they were shipping express. Either UPS is ripping them off by shipping ground instead of express or T mobile is just cost cutting and wants to make the customer feel like they are being treated royally. This really puts a damper on the excitement of the new phone. When a business starts telling you one thing and doing another then they have lost all care for the customer and their customer relations awards are bogus.
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When you talked to the rep on the phone, when did he mention the phone would be delivered by with express shipping? Mine told me with express he could guarantee the phone would arrive on Monday at the latest and if it didn't arrive on Monday my shipping charge would be refunded. I, of course, denied the express shipping because if I was going to have to wait the weekend I may as wait it out for ground shipping.
Now, it turns out my phone is set to be delivered on Monday with ground, which makes me think express would have delivered by Friday, so I am not a happy camper.
I ordered through retention also yesterday AM. While it was pending all of yesterday on the check order page on their website, it showed expected delivery on 11/10 - must be a default date without regard to actual shipping method.
As soon as I checked first thing this AM, it showed shipped, with next day (Friday) delivery.
tenbeau - have you checked the status online today - hopefully it has been shipped?
Just got a message from t mobile stating the phone has not been shipped yet and is due to arrive on 11/11/10. I was promised express to arrive within 3 days and according to the rep Friday the 5th at the latest. Upon calling in again I was informed that it was never meant to be shipped express but only ground even though all of the past 4 orders were supposedly sent express. Of course UPS shows ground for the last 4 orders. What a cluster f**k. This just sets the tone for the phone, I am ready to call and cancel the phone order and talk to other carriers. What really upsets the applecart is that they denied me the red color when I called in and when I called back they said red was no problem but they could not place the order until the first order was cancelled in their system and that could take up to 48 hours. The retention rep than told me that you will have the phone by Friday maybe even tomorrow so I declined to cancel and place the red order. I decided to just let things be and now the phone is 7 days away and not even the color I prefered. I am reading threads in this forum where locations did not have a selection of colors even the corporate stores. You would think that their new flagship phone would be well stocked with all colors available and everything ready to go on launch but NOT T Mobile.
Edit Just got online with T Mobile and sure enough still showing processing and delivery date of 11/11/10. I should have kept the G2 would have avoided all the hassle even though the G2 had issues. Does anyone know of the corporate phone number for T Mobile-Just spoke with Customer retention and was informed that it was processed ground even though it was ordered express. Now showing a delivery date of 11/12 and they cannot tell me why it has not been shipped. The rep offered to take $50 off of my bill. She than said T mobile paid for the shipping and I said I would have been happy to pay for the shipping to avoid all of this hassle. What mess!!!!!!!!!!!!!! Anyone else experiencing this type of clown act.
I finally called Customer Loyalty and the rep said that they just switched warehouses and that many orders have been getting lost. He said that my order was lost and would never ship. He was not able to cancel the order but was able to put a note in my account to allow me to upgrade "again" at a T-Mobile store. I suggest anyone who has been stuck in a "being processed" call Customer Loyalty and get it resolved...
Hope this helps.
Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way
+1. I received the same exact message. They probably did all the orders from the 26th in bulk.
not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.
What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?
Dude-They are talking about the docking station, not the tablet.
Nothing for me yet.
also ordered on 26th, no shipping info yet sob..
Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App
I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC
I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...
Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?
I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.
I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?
Same here. He's quick and helpful.
I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.
I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.
Don't bother with J&R. I ordered a Grey 32 last night when they said they had stock. This morning at 8 I called to upgrade my shipping to next day morning and they said I would have it by 10am Monday. Great. So two hours later they call to say there was confusion on my card (an AMEX giftcard) and we straighten that out and they again say it will be here Monday by 10am. 3hrs later I go online to check the status only to find that they tell me it is backordered. I call and they say they are transferring some from the store to the warehouse to fill internet orders. But they cannot tell me if mine is one of the orders they are going to fill. SO then, 7hrs after they say it would show up Monday I get a call telling me that mine will not be going out today. They apologized it would be awhile before they could get me one.
So here is the problem. You have an internet sales system which is not connected to inventory. Then you have some bassackward processing and inventory system for the folks on the phone such that they cannot tell how many they have vs how many the promised. THEN you wait until it is essentially too late to order with anyone else to call and say you cannot fulfill.
BS.
I was thinking about it, but didn't.
They were offering next day store pickup. But decided to go with best buy, because of current 18 month interest free financing .
Glad I did. Ordered Thursday around 3pm, and it shipped out UPS, in evening.
Sent from my SGH-T989 using xda premium
B&H free shipping and 2 day shipping was only $10
Well I just called to confirm that they canceled my order and they told me they had shipped a device. Log on to their tracker and it shows that the order was submitted and was awaiting shipping. I'm angry they cannot get their act together, which is keeping me from ordering one from somebody who can deliver on their orders.
Oh well. Lessons learned.
Ordered JULY 19th 9am
Email sent by J&J = next min = ORDER confirmed
Email July20th Morning = item shipped = UPS ground ( with tracking number) ....> checked @ that that time = said was picked up in NY....nothing else
Miday July20th = got TXT msg from UPS = saying "DELIVERY 1Zxxxxxxxx = ON DELIVERY to address"
called my wife-to-be = keep an eye out for it..................
She called 4pm = saying DELIVERED ...........
so top marks for J&J ................. sorry , just the facts amaze me << NO TAX< NO extra shipping costs = was free ship> and I got $55 off sticker for DOCK+ tablet GREY 32GB
Cheers
LRiley said:
B&H free shipping and 2 day shipping was only $10
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That's where i got mine from
Ordered over the phone, and when I got my tracking number my note 5 was going to a complete different address and city.
Verizon contacted fedex and I've contacted fedex to confirm that they've fixed the error but my tracking hasn't been updated in 18 hours and it still shows as being
At FedEx destination facility near the wrong address
Tracking claims I'll have it delivered by 4pm pst, but I don't have much confidence in getting my note 5.
Anybody been in a similar situation?
Yeah f-fedex, they're not delivering it till tomorrow now.
Went and picked it up in person, not doing anymore business with fedex if I can help it
Email came in a little bit ago.
Use paypal, fraud prevention denied my original Visa payment.
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
1slandtime said:
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
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Same here,I just tried again after reading your post & it went through this time,using PayPal just as you did.
I hesitated @ 1st,thinking I waited too long & supply was depleted,but,I just got the confirmation moments ago.
Bought mine too, I'll return if I can't root
wing_addict_usa said:
Bought mine too, I'll return if I can't root
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I'm betting it might take time but most likely I'm sure it'll get figured out.
I get the feeling Razer is mostly concentrating on the hardware, letting Google handle their own OS.
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
kungpaoshizi said:
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
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Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
Xshooter726 said:
Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
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Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
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Edit:
Got tracking.
Sorry for double post wouldn't let me add it to original post
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
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Well this makes me feel better. All the stuff I get off ebay though seems to take 2-3 weeks whenever it's from hong kong or china..
I'm trying to bury my excitement deep down so I can sleep.
charlie.s said:
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
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Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
kungpaoshizi said:
Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
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I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
charlie.s said:
I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
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Ahhh, I glazed over the amex approved it part.. That's weird then if Razer is cancelling purchases?
You should goto razerzone.com the community insider section. Poke around there and you'll find a CSR that is reaching out to individuals about stuff like this to get their orders in, I assume, in front of the line.
I see mine shipped yesterday or such (hong kong time) but it is in pending. Being shipped FedEx International Priority DirectDistribution.
Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.
Delivery Times
Door-to-door within 2 to 4 business days*
Service Days
Monday to Friday.
Delivery Area
Throughout the U.S. and select countries (see list of countries)
Package Size
Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs.
Unlimited weight on multiple-piece shipments to the same destination.
Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined.
If you use your own packaging, dimensional weight may apply.
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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Same here!!
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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are you in the US or UK?
aknotts415 said:
are you in the US or UK?
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In the US.
Houston,Texas to be exact.