I purchased one in January and rooted to put Oxygen OS at the time of release. Everything was working fine until a week back I dropped the phone and the screen broke. I couldn't check the exact issue but since service centre people asked me literally 12k to fix it I contacted another know service person and got the screen fixed. From the time I got my phone the imei number is missing and I am not able to use my sim, when ever I insert my aim I get an error saying "error in searching for network". The sim works perfectly fine with other phones and on other oneplus one as well. To resolve this, I followed a post and re flashed my one plus one to stock again by fastboot. Now my phone recognizes its imei number but the network issue is still there. Once the network was registered and I was able to make couple of calla but that don't last more than a minute. I am not sure what to do at this point and any help would greatly be appreciated. I am from Bangalore, India and use Tata DoCoMo as my network.
Thanks!
Hemanth V
Hemanth v said:
I purchased one in January and rooted to put Oxygen OS at the time of release. Everything was working fine until a week back I dropped the phone and the screen broke. I couldn't check the exact issue but since service centre people asked me literally 12k to fix it I contacted another know service person and got the screen fixed. From the time I got my phone the imei number is missing and I am not able to use my sim, when ever I insert my aim I get an error saying "error in searching for network". The sim works perfectly fine with other phones and on other oneplus one as well. To resolve this, I followed a post and re flashed my one plus one to stock again by fastboot. Now my phone recognizes its imei number but the network issue is still there. Once the network was registered and I was able to make couple of calla but that don't last more than a minute. I am not sure what to do at this point and any help would greatly be appreciated. I am from Bangalore, India and use Tata DoCoMo as my network.
Thanks!
Hemanth V
Click to expand...
Click to collapse
Hi, thanks for using XDA Assist!
Please post your question here:
http://forum.xda-developers.com/showthread.php?t=2731638
You'll find expert advice there.
Good luck!
Thread closed.
Related
Hi everyone,
I love this site, and it has been very helpful with all the information.
I'm stuck in a dilemma at the moment.
I had managed to un-lock my T-mobile MDA Compact. and had been using it on O2 for more than 2 years.
Just the other day,it came up with a message saying "No Service", where it shows the network coverage.
I tried my T-mobile sim card, and that works fine.
I tried the O2 Sim in my mates phone, and thats working fine too.
I tried an Orange Sim in the MDA, and still no coverage.
Could it be that it has managed to SIM-Lock itself again?
I have downloaded the un-locking program again, and tried to un-lock it. It comes up with a message saying "phone un-locked", but still doesn't work with my O2 sim.
I need help to make it work again on O2.
Any information on this will be most appreciated.
Thanks again guys, and keep up the good work.
Cheers,
Jas
Looks like something is wrong with your simcard rather than your phone
Hi Moos,
I have tried the SIM in an un-locked Nokia, and it works perfectly.
I have dropped myself in more problems :-((
I downloaded the ROM update program from xda-developers, and tried to flash it.
It got to 3% and came up with an error message.
After that, the phone says "NO GSM" when you start it up, and won't recognize any sim at all.
I tried to update it with t-mobile's ROM from their site, and now it keeps coming up with a COUNTRY ID ERROR.
I love this phone and don't want to throw it away.
I know there's someone out there that can help me out.
Please, anyone, if you have any info, and any software I can use to flash it, help meeee!
Thanks in advance,
Jas
jassy29 said:
Hi Moos,
I have tried the SIM in an un-locked Nokia, and it works perfectly.
I have dropped myself in more problems :-((
I downloaded the ROM update program from xda-developers, and tried to flash it.
It got to 3% and came up with an error message.
After that, the phone says "NO GSM" when you start it up, and won't recognize any sim at all.
I tried to update it with t-mobile's ROM from their site, and now it keeps coming up with a COUNTRY ID ERROR.
I love this phone and don't want to throw it away.
I know there's someone out there that can help me out.
Please, anyone, if you have any info, and any software I can use to flash it, help meeee!
Thanks in advance,
Jas
Click to expand...
Click to collapse
After spending time on the site last night, I figured out a way of flashing my ROM with the current software.
I managed to do this, and now I'm back at square 1. My phone will recognize a t-mobile SIM, but will not recognize any other SIM cards.
I have ran both versions of xdadev_all_unlock, and they both come up with a message saying that the phone has been unlocked.
But still, no joy with any other SIM cards.
I have also noticed that the IMEI number shown under phone identity is different to the number printed at the back.
As mentioned, I have been using this phone (after un-locking it on xda-developers) for more than 3 years. It has never given me any problems until now.
I contacted T-moble about this IMEI number, and they said that its the number printed on the phone that matters. DOn't worry about the number shown on the screen.
Is this true?
Please please help me out on this one.
Thanks,
Jas
Hi, I am new to the forums today after buying an HTC Sensation only to find the network on the handset seems blocked!! and was wondering if anyone could help me please?
I got the phone a few days ago and have since had it unlocked for any network as it was previously registered as Orange but I would like to use my 02 sim instead. This was in the hope it might have fixed the no network/limited signal error but no it has not
I also tried some IMEI checkers to check if i bought a blacklisted phone but they all say the IMEI is unblocked/not locked.
Honestly I've gave up searching after the last day or so wasted trying to get this phone working but with no luck. I have tried loads of guides etc... on here but nothing is working.
Please if anyone could help, I would really appreciate it.
Thank's, Fraser.
Try a different SIM. If your o2 one is old then a new one may fix the issue
EddyOS said:
Try a different SIM. If your o2 one is old then a new one may fix the issue
Click to expand...
Click to collapse
Just tried that, no luck. Tried 5 diffirenct sims now, orange and 02 :/
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
Sent from my GT-S7562 using XDA Free mobile app
MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Click to expand...
Click to collapse
The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
Sent from my GT-S7562 using XDA Free mobile app
Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
Sent from my GT-S7562 using XDA Free mobile app
This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
Sent from my GT-S7562 using XDA Free mobile app
I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
Click to expand...
Click to collapse
So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
Sent from my GT-S7562 using XDA Free mobile app
Hello all,
Back again.
I'm trying to get my "2nd" OPO to work on T-Mobile USA.
First of all, it is not a SIM issue. I have 2 microSIMs that can be used freely across all T-Mobile enabled devices.
Once I try to connect to T-Mobile, it gives me a "Your SIM card doesn't allow connection to this network".
I tried the 'unlock the basebands/LTE process', got as far as ADB talk, but I cannot execute the su command, so the setprop does not work.
And this is my 2nd phone, a replacement from OPO. 2nd month running already. The 1st one had the same issue, but at the time I did not do research on tinkering with it,
and was 'NAIVELY' believing in OPO's customer 'service'.
Took me 2 weeks just to get 2 basic replies of "tech support", which didn't help since they gave me rather weak tech suggestions - 1st suggestion was reset, 2nd suggestion
was to look at the T-Mobile thread (I cannot connect to network, so how do you expect me to connect to APN?!?) . Then took them 3 weeks to go through the RMA process,
and yet another 2 weeks to send me a replacement(not).
Any assistance appreciated.
Check your imei on the tmo compatibility site. It could be blocked. Dumber things have happened. Double check that the SIM is installed properly. Second replacement and multiple sims seems to point at something you are doing.
Coug76 said:
Check your imei on the tmo compatibility site. It could be blocked. Dumber things have happened. Double check that the SIM is installed properly. Second replacement and multiple sims seems to point at something you are doing.
Click to expand...
Click to collapse
Thank you for your response!
Yes, the IMEI is not recognized on t-mobile. Which is stupid since this is the second one (the 1st one had the same issue too).
Has anyone else gone through this frustrating experience? To have two OPOs whose IMEIs are not recognized is...... well.... $!%#!. :silly:
SIM installations are fine. I have done them multiple times, with the same results.
neov8 said:
Thank you for your response!
Yes, the IMEI is not recognized on t-mobile. Which is stupid since this is the second one (the 1st one had the same issue too).
Has anyone else gone through this frustrating experience? To have two OPOs whose IMEIs are not recognized is...... well.... $!%#!. :silly:
SIM installations are fine. I have done them multiple times, with the same results.
Click to expand...
Click to collapse
Future reference no need to create a new thread to ask the same question as before. You should of just continued your first thread so others would know what you have been going through and what was done to try and fix it. Glad you got it sorted or did you....
playya said:
Future reference no need to create a new thread to ask the same question as before. You should of just continued your first thread so others would know what you have been going through and what was done to try and fix it. Glad you got it sorted or did you....
Click to expand...
Click to collapse
Got it.
Unfortunately no. Second OPO, same issues again. IMEI is not supported either. So, Groundhog Day here.
I'm with you man. I left vzw for T-Mobile and struggled like hell with getting the OPO working properly on it. From loaner phones to multiple sims, they/we tried everything. End result was to leave for at& . The signal is strong, but yet I keep missing calls daily. This beauty is going up on eBay. I just can't take it anymore. Sucks because Dev involvement is Huge here
Register and activate your phone with T-Mobile... I had the same issues for MetroPCS, and that fixed it.
Sent from my Rockin 1+1 on XDA Premium...
Jimmy Rudedog said:
Register and activate your phone with T-Mobile... I had the same issues for MetroPCS, and that fixed it.
Sent from my Rockin 1+1 on XDA Premium...
Click to expand...
Click to collapse
I dont have any issues with network on Tmo, but what do u mean by register and activate ?
What I am saying is, you need to contact your carrier and get your IMEI entered into their system in order for the phone to run all services correctly on your carrier... whether it be T-Mobile or anybody else.
My 1+1 ran most of the services and operated on my SIM card and phone number in my hometown area. But, when I went to another area or town, it would not register with or run on any carrier... NONE! not even roaming like it does at home. I had to go to MetroPCS (on T-Mo network) and get my phone activated onto their system for it to run data, and 4G LTE. By just inserting the SIM card does not automatically sign your phone into the system and you should call or go to a dealer store and get it turned onto your particular carrier to run the network correctly.
Hope this clarifies my statement.
I never had to register or the like with my OPO for t-mobile. Didn't have to with my wife's OPO either.
It's a common enough issue across carriers. Sometime you do have to register the phone, and make sure you have the correct APN settings.
I just gave my daughter my OPO, I had Consumer Cellular (ATT) SIM in it. She dropped in her T-Mobile SIM and off she went, working perfectly. She's been using the phone about 2 weeks now, and in response to your question, I just checked her aPN, since I knew it's been working perfectly for her, only to discover the phone pulled in a MetroPCS APN! It's been working so well, she doesn't want me to change it to the T-Mobile APNs that are in the list.
Here is her APN settings (Calif-San Diego area), MetroPCS
name MetroPCS LTE
apn fast.metropcs.com
MMSC http://metorpcs.mmsmvno.com/mms/wapenc
mcc 310
mnc 260
apn type default,mms,supl
apn protocol IPV4
apn roaming protocol IPV4
mvno type none
Coug76 said:
I never had to register or the like with my OPO for t-mobile. Didn't have to with my wife's OPO either.
Click to expand...
Click to collapse
What APN is you OPO set to?
I had just popped in the SIM card and it did work in my local area. But when I went outta town, my phone wouldn't connect to any services, no roaming either. I use MetroPCS on T-Mobile network, and nothing would run without activation on their system and registering the IMEI. So, results may vary depending on the carrier or area.
Sent from my A0001 using XDA Premium 4 mobile app
registering
I am a frequent visitor to the USA from Canada. Usually with my original Samsung or Nexus rdware from Canadian carriers, but unlocked.
Each US carrier has insisted on registering my IMEI prior to activating a SIM. It seems to the user you can pull a SIM and place in any old device and most times, no problem. But that's not the carrier approved method.
T-MO was very insistent on this. To the point they would not activate a SIM for me with out the device and the IMEI first
Hopefully registering with your carrier solves this. It's a thing and may be the point of issue for you.
Had this Nexus 6 on Verizon for about 4 months and everything worked fine, switched to T-Mobile about a week ago and it is having major cell connection issue. Before I put the new sim I flashed the newest 6.0.1 version for the nexus 6 I could find on googles website, had no issue there. Inserted T-Mobile sim card and it worked for like 30 mins then keep disconnecting and connecting randomly, checked the APN setting and it looked exactly like the APN setting on T-Mobiles website. Every time I restart the phone it works perfect for like 30 mins and then the disconnecting begins. Went to T-Mobile and got no useful info on my issue just got 2 extra sim card but issue happens exactly the same on all of them. Checked phone info (*#*#4636#*#*) and that looked like a mess since it keep changing preferred networks from LTE/GSM/CDMA to unknown and T-Mobile info would appear from time to time tried switching bands same issue. I have tried all I know but can't solve this issue, please XDA help fix my phone.
P.Shone was bought from amazon a while back(Checked and is the US version).
Maybe this thread here may help or here.
HeckNoTechnO said:
Maybe this thread here may help or here.
Click to expand...
Click to collapse
Thank you for directing me in the right direction, time to read them now. (Hopefully it solves my issue)