Problem with making/receiving calls - Galaxy S6 Q&A, Help & Troubleshooting

Hi people!
So I've had a galaxy s6 for about a month now but recently there has emerged two problems to do with making and receiving calls that have made the phone all but unusable.
1) whenever making calls to an unknown number this (http://imgur.com/DYnZZgF) is the call app that is used, it looks almost CM and I have no idea why is has changed. It doesn't show up in recents or in programs running, if I close it then I can still hear the call through the speaker but I have to restart the phone to get rid of the app.
2) whenever receiving calls from unknown numbers I hear ringing but there is no visual alert (ie nothing comes up on screen) so accepting or declining is impossible and as the call app doesn't exist to get rid of the ringing I have to simply wait until it stops. These calls do appear in the call log which I assume is a different app but the phone app doesn't appear at all.
If anyone can help me with these problems I'd be super grateful, it's making the phone all but unusable..
Thanks in advance!!

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[Q] Help! Stock HTC Inspire not receiving incoming calls or texts

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- B
take out SIM
put back in
try SIM swapping with other phone
I am having same problem, randomly not receiving calls if the caller leaves a VM I generally get it later. sometimes my wife will call me on home phone and tell me my cell is not ringing and if I try to call myself it works about half the time, no idea what is causing this.

[Q] No incoming calls

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Hello all,
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Spontaneous problem rise during outgoing/incoming calls

Hey guys!
I’m using Samsung SM-G920FD already 2 years abt. running updated Android 7.0.
Got a following problem, Whenever I’m intended to make an outgoing call trying to call a friend of mine, my phone refuses to do so. It starts the process of call but freeze on stage of dialing picture mode and no beep tone or nothing is going on afterwards, as If I or the subscriber is offline. Although, the network signal level is at high and no any indications of malfunctions by phone are being shown.
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Thanking in you advance and looking forward to hear your solutions soonest.
Regards,
kozav100

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