Hello all,
I am making this thread because I am having a really strange and frustrating issue that I am hoping can be solved before I am forced to get rid of my phone. I have a factory unlocked SM-G955U running the most current stock software. Basically my issue is my phone randomly mutes my mic during outgoing calls. I can hear the person on the other end but they can't hear me. Sometimes all I have to do is hang up and call back to fix the issue. Other times, the only way for me to fix the issue is for me to restart my phone. Strangely if I hang up and the other person calls ME back, then the problem is instantly solved. I thought this was limited to actual phone calls, but I had the same issue happen today with and outgoing Whatsapp call as well. I can confirm the problem is 100% isolated to OUTGOING calls and has no effect on incoming calls. I would have to assume this issue is software related and not hardware related given the fact this is only happening randomly on outgoing calls and has never once happened on incoming calls.
Ive done all of the basic troubleshooting and even removed my ultra thin phone case with no change in results.
Any help would be much appreciated thanks!
Related
Or is it just me?
While on a call, a incoming call renders all audio on both calls dead. Regardless if you answer, ignore or let go to VM, neither person can no longer hear any audio.
I have tried this in many different scenarios. I am using T-Mobile in the NYC area.
If anyone else is experiencing this, please respond.
UPDATE!!!!!
The "Viber" app I installed was the cause of the problem. Once I uninstalled it immediately fixed the problem.
me too.
Hi, I have the exact same problem. It is quite frustrating.
The only work around I have found so far is to go in to call settings -->additional settings and turn off call waiting. Which is also kind of annoying.
Does anyone have a more elegant solution? (like having the incoming call sound a beep instead of taking over my entire call and rendering the phone useless!)
zyoeva said:
Hi, I have the exact same problem. It is quite frustrating.
The only work around I have found so far is to go in to call settings -->additional settings and turn off call waiting. Which is also kind of annoying.
Does anyone have a more elegant solution? (like having the incoming call sound a beep instead of taking over my entire call and rendering the phone useless!)
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hi
and Asslam o Alykum
here is same problem
i have samsung galaxy i9000 if calling via viber incoming voice is well
But out going voice is no this just for me or this is a problem in the settings,
kindly help me expert
So about 3 days ago my Inspire randomly stopped receiving incoming calls/texts, callers ring out to voicemail and I have no idea anyone has called. Talked with AT&T tech support and found out there are no problems on their end. Also, incoming calls/texts will be received during outgoing calls I make (apparently the calls are routed differently for call waiting). I've tried deleting apps i've downloaded recently and even a factory data reset, still with no luck. If anyone has any idea what could be causing this problem, I would really appreciate any help you could offer. Thanks!
- B
take out SIM
put back in
try SIM swapping with other phone
I am having same problem, randomly not receiving calls if the caller leaves a VM I generally get it later. sometimes my wife will call me on home phone and tell me my cell is not ringing and if I try to call myself it works about half the time, no idea what is causing this.
Hi,
Having a weird issue: During a call, I cannot hear my counterpart, unless I am using the headset or put the call on speaker. The call can hear my without any issues.
Already stopped various apps and finally reset the whole device but the issue persists.
Appreciate any help.
Thanks!
Hey guys!
I’m using Samsung SM-G920FD already 2 years abt. running updated Android 7.0.
Got a following problem, Whenever I’m intended to make an outgoing call trying to call a friend of mine, my phone refuses to do so. It starts the process of call but freeze on stage of dialing picture mode and no beep tone or nothing is going on afterwards, as If I or the subscriber is offline. Although, the network signal level is at high and no any indications of malfunctions by phone are being shown.
Thus, the only fix solution I found I immediately restart my phone and only then can make/receive calls.
What could be the reason of such behavior and how to fix this annoying problem.
Thanking in you advance and looking forward to hear your solutions soonest.
Regards,
kozav100
I have been experiencing incoming call issues. Also outgoing call issues but not as frequent.
Incoming calls while on Android 10 are silent. I cannot hear the caller and they cannot hear me. If I enable speaker phone I hear them and they hear me fine, I then can disable speaker phone back to the ear piece and all is normal again. I am not sure if this is for carrier specific incoming calls or just a sw bug or both...
Outgoing call issue has happened a couple times. In this circumstance I made a call put it on speaker phone. It was on speaker for a while the call was fine I could hear everything so I muted my side until I needed to speak. When I un-muted they could not hear me. I took it off speaker while un-muted and still nobody could hear me. I had to hang up and switch sim cards back to my V30+ because of this issue.
I have yet to test other dialers or phone apps, to see what might be happening here. Anyone have any suggestions to check logs or is there a way to get to a service menu to troubleshoot?