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[Q] Samsung SM-G3502U problems

Dear all,
Recently I purchased a Samsung G3502U - GALAXY Trend 3 with Android version 4.2.2.
Two problems which I experience when I use my phone in The Netherlands:
1). When I go to Settings - Accounts - Add account, I am not able to select a Gmail / Google account (this option does not show up). This means I cannot access Google Play.
2). When I download and install Dutch apps using AppChina, I get the error: Application not installed.
Can I solve these problems by rooting my device? Or are there any other solutions to these problems?
Thank you in advance!

MrPrikkebeen said:
Dear all,
Recently I purchased a Samsung G3502U - GALAXY Trend 3 with Android version 4.2.2.
Click to expand...
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I bought the same device directly in China on 2013 december.
I thought that the word "English language" meant that the device had the usual (google) services installed
Unfortunately, the device has proved blocked throughout.
Moreover, to date, I have not found a ROM installed with certainty.
It seems that nobody certifies this device
if anyone has reliable indications to suggest, is welcome

[Q] Application problem (VPN Unlimited )

Hi All,
I recently purchased a 3 year vpn subscription which allows me to use it on 5 devices. But I have some problems with signing in to my account (upon signing in I get the "complete the action using" message) which i hope someone here can help.
just a quick background: I purchased this service to use on 5 devices : my computer,my galaxy note2, my sisters galaxy note 3, and my parents galaxy note3 and galaxy note10.1. My sister and I live in UAE and our parents in iran. At the moment my sister is visiting in iran.
Vpn on my computer, my note2 and on my sisters note3 works perfectly. But on our parents phone and tablet we get the above mentioned problem. (My sister and I use uae sim card my mothers note3 iran sim and on tablet no sim. When my sister installed the vpn app she was connected to the same wifi network as our parents devices were. Both our parents devices were purchased from uae not iran but are being used in iran). BTW when searching the app on parents playstore devices app was not found but i was able to install it through web playstore ( so i dont think the app is country restricted).
I really appreciate if someone can help me with this.
FYI: we tried uninstalling, clearing data for both playstore and app itself. simcard switching (put uae sim in)

VPN Unlimited Subscription code
ArAc007 said:
Hi All,
I recently purchased a 3 year vpn subscription which allows me to use it on 5 devices. But I have some problems with signing in to my account (upon signing in I get the "complete the action using" message) which i hope someone here can help.
just a quick background: I purchased this service to use on 5 devices : my computer,my galaxy note2, my sisters galaxy note 3, and my parents galaxy note3 and galaxy note10.1. My sister and I live in UAE and our parents in iran. At the moment my sister is visiting in iran.
Vpn on my computer, my note2 and on my sisters note3 works perfectly. But on our parents phone and tablet we get the above mentioned problem. (My sister and I use uae sim card my mothers note3 iran sim and on tablet no sim. When my sister installed the vpn app she was connected to the same wifi network as our parents devices were. Both our parents devices were purchased from uae not iran but are being used in iran). BTW when searching the app on parents playstore devices app was not found but i was able to install it through web playstore ( so i dont think the app is country restricted).
I really appreciate if someone can help me with this.
FYI: we tried uninstalling, clearing data for both playstore and app itself. simcard switching (put uae sim in)
Click to expand...
Click to collapse
Hello!
Thank you very much for reporting us the issue with Iranian users. We will work on improving our app with future updates. As we have already had a conversation via our Support Team, your subscription was extended to 1 month. Please, check it. We are really appreciating your participation in our working process.

SimplexSolutionsInc. said:
Hello!
Thank you very much for reporting us the issue with Iranian users. We will work on improving our app with future updates. As we have already had a conversation via our Support Team, your subscription was extended to 1 month. Please, check it. We are really appreciating your participation in our working process.
Click to expand...
Click to collapse
Hi, I have a bug in VPN Unlimited. The app and the widget keep dropping the information that I am connected. The key symbol shows in the status bar, but not in the app. When I slide the OFF indicator to ON, it asks if I want to disconnect. Bug Bug Bug
I emailed the debug log and screenshots (also attached), and the reply word for word is:
"Thank you very much for your feedback , it was added to the wish-list in order to improve future updates of the app."
Click to expand...
Click to collapse
After a second email trying to explain more, it got this:
"The widget on Android will be updated and redesigned in future updates. (resize feature and etc.)"
Click to expand...
Click to collapse
How do I get someone competent to understand the bug which makes one doubt that a VPC secure connection is indeed established? I have a lifetime subscription and am just stunned with this kind of tech support, telling me that my bug goes on a wishlist and about redesigning the widget. I don't care about design, I want information that my connection is secured by a VPN. This is the worst tech support I have seen in 30 years.

[SM-G935FD] change location for Galaxy Apps

Hello guys,
I've faced a problem, which I need to resolve.
As you probably know, such Samsung services as Galaxy Apps, Themes, Galaxy Entertainer, etc. are strictly depends on region.
In most of regions they are working flawless, while in some regions they have lack of features or didn't work at all.
I'm living in Seychelles right now, and when I try to download some themes, I'm receiving an error "Theme store is not supported in this country".
When I open Galaxy Apps it show me the warning like "Your device or country is only available for limited service". And there is only a few apps, only from Samsung.
Trying to find a workaround I've found the following:
1. Galaxy Apps determining your location by IP address when you are running it at the first time.
(I've set up my wife's SM-G935FD while we were Ukraine and everything is working well even in Seychelles)
So, I reset my phone to the factory defaults. Then I configured a VPN-tunnel to Ukraine (where the all services are working) and connect the phone to wi-fi with ukrainian IP.
Galaxy Apps believed that my location is Ukraine and all of the features were available.
2. When I switched to the seychelles IP address everything was fine for a while. Samsung services still thought that I'm in Ukraine.
But in the end of the day when I've tried to install some themes suddenly I've faced the same problem: "Theme store is not supported in this country"
It's looks like Samsung services are updating their location periodically.
3. Galaxy Apps determining the location by IP and not depends on GPS.
I've tried the FakeGPS solution. It works for any GPS-based apps. Even for google ones. But no luck with Samsung services.
Does anybody know where exactly Samsung services store the information about their location? And how it can be edited manually?
My phone is rooted. So I have a full access to the system.

Did you try to change your CSC? You can do this with Samsung phone info app. But all your data will get deleted.
Sent from my SM-G935F using XDA-Developers mobile app

Hi DIZAZTER
Did you find a solution? I also live in Seychelles and I am having the same issue. I bought a Gear S2 and i can't get any apps to install on it since galaxy apps is limited. VPN works with google apps but not with galaxy apps apparently.
Any help would be very much appreciated

I had that problems 2 or 3 years ago and I contact the support center. Isn't possible to do anything. The problem is connect to the country networks. So the device always will know which country you're at the moment. Unfortunately even that language goes to the country in self on samsung store.

[Completed] I would like to know if there is any way to pair a* gear s2 to a*galaxy on5

So I bought the galaxy gear s2 thinking that it would work with the on5 but AFTER buying it*with a little digging I figured out that I wouldn't be able to pair*it. I am kind of desperate*because I'm not gunna*have much use*for the watch until I buy a new galaxy phone.*Not the mention that*fact that the galaxy on5*has all the correct specifications in order to use the watch which is 1.5 gbs of ram and higher than android version 4.2. Anything thing helps thanks. /////model num SM-G550T1
android ver 6.0.1 ////// Soft ver R730VVRU2BPc7 /////// Sm-R730V

Hi there and welcome to Assist,
Before using your Gear S2, you will need to connect it to a mobile device using the Samsung Gear application.
On your mobile device, download the Samsung Gear application by going to Google Play store or from Galaxy Apps. The application must be installed on your mobile device before you can begin the connection process.
You'll have to create an account to post in the main forums if you have any other questions.
Good luck

Recover SM-J330FN Crisis

Hi Folks
I am having trouble trying desperately to help one of my customers (we do their PC Support) recover from a disaster they have really brought upon themselves. They have some 70 Samsung J3 phones which they give to their field reps and, until about a month ago they had the Google FRP installed on every phone and a lovely Google account. They decided (somewhat arbitrarily) to cancel the Google account and did so. This has resulted in a real issue each time someone does something like forget their passwords, etc. as it brings up the Google FRP which insists they login to the (now extinct) Google account to continue.
So... they have started sending these phones to me. I am getting them in various stages of "stuffed" but mostly after factory reset and the Google FRP coming up which renders the phone useless because the Google account is now invalid.
I need help from someone who understands these things. How do I completely bypass the FRP and do whatever it takes to get each phone back to standard? This way I can return the phone to the user without forcing the company to have to replace 70+ phones - an expensive exercise.
Any help gratefully appreciated.
Chris

Which android version are these devices running?
Also I find it odd that the same Google account was used on all 70 devices. How did that even work without causing issues!?

ashyx said:
Which android version are these devices running?
Also I find it odd that the same Google account was used on all 70 devices. How did that even work without causing issues!?
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Click to collapse
Hi there - no - it's not the same account. There are 70 users. The company had an account with Google with the multiple users and was managed from a Google console. Because the Google account was closed and deleted, the phones are all still trying to access the Google account via the FRP and of course because the account was closed, each phone is not allowing the user to get past the Google sign in.
Cheers
Chris

kenwardc said:
Hi there - no - it's not the same account. There are 70 users. The company had an account with Google with the multiple users and was managed from a Google console. Because the Google account was closed and deleted, the phones are all still trying to access the Google account via the FRP and of course because the account was closed, each phone is not allowing the user to get past the Google sign in.
Cheers
Chris
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Which android version are they running?

ashyx said:
Which android version are they running?
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Click to collapse
Mostly 7 or 8 as far as I know.

kenwardc said:
Mostly 7 or 8 as far as I know.
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Can you be bit more specific on the firmware build? You can find this info in recovery mode.

ashyx said:
Can you be bit more specific on the firmware build? You can find this info in recovery mode.
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Click to collapse
I'm actually having the exact same problem. I get the point of this google lock on factory reset, but it's just bricked a new-ish J3 that was supposed to be sent to a user after the previous staff member left.
Now i have a shiny paperweight. (Half tempted to side load Lineage on it to see if that works) but i'm trying to track down the official ROM
In my case it's a Samsung Galaxy J3 - J3Y17lte / J3 SM-J330FN

tytiger said:
I'm actually having the exact same problem. I get the point of this google lock on factory reset, but it's just bricked a new-ish J3 that was supposed to be sent to a user after the previous staff member left.
Now i have a shiny paperweight. (Half tempted to side load Lineage on it to see if that works) but i'm trying to track down the official ROM
In my case it's a Samsung Galaxy J3 - J3Y17lte / J3 SM-J330FN
Click to expand...
Click to collapse
Can't help without specifics.
As mentioned above more info such as firmware build is required. So screenshots of download mode and recovery mode if possible.
Nothing unofficial can be flashed until FRP is removed.