Database Info

E-mails not updating at set internvals

This has been an on-going issue of mine and unfortunately no one in the Rhodium forums has been able to figure out the cause. It seems that either a. my phone won't check for e-mails at the correct times when it's asleep, or b. data turns itself off and the phone is unable to check for new e-mails.
What this boils down to:
- I have my phone set up with the correct settings for my e-mails client. It will update when the phone is actively being used.
- It is set up to check for new e-mails every 10 minutes. However, due to this issue, I have manually chosen send/receive and received an influx of 4 hours worth of e-mails.
- I have tried multiple ROMs, Radios, and settings but the issue still remains. I even had this issue with the stock ROM.
- I tried to use Seven for push e-mails and this seemed to work better as I was receiving e-mails more frequently (and reliably) however, it would randomly disconnect from the Seven server for multiple hours (I could reconnect it by turning off my data connection and restarting it). I got in contact with a Seven tech, but they either started ignoring me, or are taking an extended vacation.
Any assistance would be greatly appreciated.
Current ROM/Radio is in my signature. I am using SBCGlobal for my e-mail client.
Thanks in advance!

Well, I think it is obvious that is not ROM related problem. Therefore possible reason left which is the 1) device hardware or 2) something wrong with your Email server
My suggestion would be:
1) Increase your pull time from 10minutes to 30min and test with your current email server.
2) Create a Gmail email account if you don’t have already one and test the same pulling intervals for that Gmail account ( for pop3 Gmail very is reliable)

Bulldog said:
Well, I think it is obvious that is not ROM related problem. Therefore possible reason left which is the 1) device hardware or 2) something wrong with your Email server
My suggestion would be:
1) Increase your pull time from 10minutes to 30min and test with your current email server.
2) Create a Gmail email account if you don’t have already one and test the same pulling intervals for that Gmail account ( for pop3 Gmail very is reliable)
Click to expand...
Click to collapse
Thanks, I can increase the intervals relatively easy, but I don't receive e-mails frequently enough with any other accounts other than my sbcglobal. I guess I can try subscribing to a bunch of threads here and change my e-mail to a google account.

Demonic240 said:
Thanks, I can increase the intervals relatively easy, but I don't receive e-mails frequently enough with any other accounts other than my sbcglobal. I guess I can try subscribing to a bunch of threads here and change my e-mail to a google account.
Click to expand...
Click to collapse
Have you ever use flexmail?? http://www.webis.net/products_info.php?p_id=mail
I was using that software before having exchange account

Bulldog said:
Have you ever use flexmail?? http://www.webis.net/products_info.php?p_id=mail
I was using that software before having exchange account
Click to expand...
Click to collapse
I will try that out and see how it performs.

I just thought I'd update by stating that changing the sync time to 30 minutes didn't resolve anything. I also tried that app that was suggested but had some issues with it too.

Demonic240 said:
I just thought I'd update by stating that changing the sync time to 30 minutes didn't resolve anything. I also tried that app that was suggested but had some issues with it too.
Click to expand...
Click to collapse
I like your feedback, thanks! Anyhow what is the problem with the flexmail? does it give you any error message? I read in few forums that SBCGlobal(which seams actually a Yahoo mail) given few people problems with receiving mails. Would it make sense to forward SBCGlobal incoming mails to a Gmail account and you would pull the emails from the gmail account or even use the pushmail functionality (activesync)?? The disadvantage on this is that if you reply to a email then you reply with your Gmail Account address

I'll try forwarding my sbcglobal (yahoo) e-mails to my gmail account and see if that helps at all. Will let you know!

So I set up my sbcglobal account to forward to my gmail account. So far so good I was even able to set up google sync and get it pushing emails directly to my phone with active sync. Now to just spend the time of moving all my accounts over to my gmail account =/

well done!! enjoy your push mails

Great!! Good advice and was going to be my suggestion! Congrats

[Q] Captivate Stops Checking E-Mail. Anyone else?

Did a search and could not find a similar thread addressing this issue. If I am incorrect, I'd appreciate being pointed in the right direction.
I am currently running Assonance 5.2 and have set up Yahoo and Exchange accounts, with the phone set to check for email either every 5 minutes (for my Exchange account) or once every hour (for my Yahoo account).
I have noticed that, on a daily basis, my phone will stop checking for emails altogether even though background sync is turned on. Additionally, even when I delete emails from my phone, they remain on the server. Lastly, even though I have read an email, it still shows up as unread on the server. The phone has stopped checking at random times - on Monday, it stopped checking after 3:00 p.m.; on Tuesday and Wednesday, it stopped sometime after 6:00 p.m.; and on Thursday, it stopped checking around noon.
I have tried Improved Email and K-9, but the problem remains. As an FYI, I had the same problem even when I was running an unrooted phone that was running the stock Eclair.
Have other people encountered this issue? If so, is there a way to get the email working correctly? Any suggestions would be greatly appreciated.

Same here. I use mine for corporate and I have to say my Iphone was 10 times better when it came to email etc. Sometimes I can force a refresh....others I have to reboot. But I have missed some critical emails because they just werent syncing. I have learned to deal with it although it stinks. My email blows up during business hours, so If I havent gotten an email in ~45min, I know to check it.

I had this problem in the stock email client. Clearing the cache under the applications settings menu fixed it for me. After I had to fix it this way for about the 3rd time, I switched to K9 mail and havent had a problem since. I have hotmail, POP and Gmail accounts.
Im stock, by the way.
sent from my Captivate

Thanks for both of your replies. I'm glad (sort of) to hear that I'm not the only one with this problem.
@mike parsons - I am in the same boat as you where I have missed critical work emails due to the phone not fetching my email. I also grudgingly agree that the iPhone mail client worked much better. The only thing I could do to get the email on the Captivate working again was to restart the phone. Even then, I sometimes had to restart 2-3 times before the emails were sent to the phone.

I had this issue with stock Eclair 2.1 on my Rogers sourced Captivate SGH-I896 running Eclair 2.1-update 1.
It happened rarely with POP accounts, never with G-Mail, but with Exchange ActiveSync it was disastrous. I set up and configured this, and with my old Windows Phone 6.0 it did this maybe five times in 18 months.
During the off-time between Christmas and New Years it only received e-mail properly on ActiveSync two days out of eight. I didn't get much e-mail during that time either.
Sometimes it helps if I manually changed it from automatic (push) to every 15 minutes and hit "refresh" but most often it did not. The only fix was to remove the ActiveSync account and re-establish it, and it would work fine for a week or so until it started doing this again.
Another thing that seemingly affected it, was how much e-mail I would sync. It would happen quicker if I sync'd the last month of e-mail versus let's say one or two weeks.
I had run Cognition 2.3B7 without a hitch for about a week and a half and it never happened.
I just upgraded to the stock Froyo 2.2 and I'm hoping this isn't an issue with the upgraded client.

Use k9 mail. This is lots better than stock.

@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.

JOLiu said:
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
Click to expand...
Click to collapse
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.

diablo009 said:
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
Click to expand...
Click to collapse
Thanks for the suggestions - yes, I had tried different folder poll frequencies on K9 - 1 minute, 5, minutes, 15, minutes, and so on. However, there are still times when I won't receive an email for hours even though K9 is set to poll much more frequently. I will only learn of this when I check my mail through my home or work computer. In fact, on occasions like this (when I learn that phone hasn't downloaded the new messages), I will go into K9 (or the email app) and hit either refresh or check mail. Even in these situations, the new mail won't show up on the phone until I restart the phone completely. Again, I had this problem both on stock Eclair as well as on Assonance 5.2.
Also, I had enabled "sync server deletions" on K9, but messages still don't consistently get deleted from the server.
Lastly, background sync and auto sync are both enabled in settings.

[Q] Activesync Slow

I set up my Xoom with my exchange account last week, everything was working fine or so i thought. Now im seeing that Im getting email 10-15 min after it shows up in my inbox. When I was using touchdown I would get the email on my Xoom before my computer most times. Is anyone else haveing issues like this. I prefer the stock app but I would like email to come in fast. Right now I must go into the email app and refresh it.
more info:
3g xoom
Connected to work wifi at this time
set to sync 1 week (Push as messages arive)
no contact sync
no calendar sync
Things I have tried:
removing the account, clearing data and application menu, re-add
I changed the ammount sync'd to 3days (no change)
someone help

Self bumb. HELP IM GOING NUTS. I noticed the same issue is going on with my phone too. all other users in network with android phones are fine. just me >.< could activesync be freeking out because I have 2 devices trying to sync

Noticed a bit of a delay as well today with the stock app. My phone (Nexus one) gets mail pretty much at the same time outlook does but a 5 minute delay on the Xoom. Are you guys on Exchange 2010 or 2007? We are on 2007 currently migrating to 2010 and should be completely done with the move in a few weeks. Hoping 2010 corrects the issue.
Are you using any task killers? I am so tomorrow I am going to disable them and see if there is a change.
Sent from my Xoom using Tapatalk

So no luck this morning with the default email app. Touchdown, however, worked nicely. I am actually receiving my email on the tablet before my phone now. Not the ideal solution but it works.

I have the same set up. Android phone and Xoom set up to activesync. Every once in a while, the xoom is very slow in updating. Not sure why. If anyone has any thoughts, please let us know!

I think this is an issue with Honeycomb. I have also noticed that sometimes GMail does not sync as quick as my phone does. Using the Wifi Only model btw.

Ok, after i went home last night I noticed things got better. Today while im at work everything seems ok. takes about 10 sec or so to sync to my Dinc and Xoom.
What we did to fix things:
1. logged into the mobile admin site for our active sync, I have been sync'ing virtual android systems and I had 9 different devices sync'ing everytime an email went out. so we deleted all my unused devices. ( there was 2 copies of my phone from flashing)
2. In the mobile admin site your exchange account is seen by an Alias. whith all the T/S steps I had been trying my alias in exchange got deleted. This does not prevent Active Sync from getting email to me but it does make it look a bit longer to find the right mailbox.
3. I noticed that I had many services trying to sync the same info this is bad. Touchdown was still running even after i tried to remove my account. Uninstalled it. Gmail is trying to sync books/calendar/contacts so i uncecked all ( I use exchange for everything)
4. Under running services I saw that attachment downloader was running in overdrive all the time. So in the account settings of the exchange account I unchecked " auto download attachments when on wifi." We email pdf's all the time they can get big and I saw that I would not get am email untill the entire pdf was downloaded. Also We use HTML email sigs, each sig is 3 attachments. After I made this change the attachment downloader service seemed to let up alot. if it didnt help me email issue it at least freed up some ram
Im not saying that anyone of these steps was the end solution to my problem but they all seemed to make things run a bit better.

[Q] Gmail Android Sync

I've been searching for a real answer to this question high and low... and yet the answer doesn't seem sufficient.
I am using the stock Gmail app (2.2). I'm trying to get push emails -- but it doesn't push, mostly because it doesn't seem that my account syncs very often even with auto-sync turned on. For example, I went to the Account window at 2:58pm, and it said the last sync was at 2:33pm, so I wasn't getting "push" email in the interim at all.
How do I consistently ensure that my Gmails arrive regularly and avoid this sync issue that obviously isn't a real "push"? I can't be getting emails on my phone 25 minutes after they're sent. And there's no way to set the frequency apparently, at least not with the Gmail app.

So does the lack of response mean that nobody knows the answer? Surely I can't be the only one this is affecting.

You are not alone ;-)
I am having the same issues today, (I flashed and unofficial version of gingerbread on my Desire yesterday)
With Android 2.2, I had no problems, I have no idea what the sync frequency was, but it seemed adequate. With Android 2.3, I am having the same kind of issues. My laptop knows I have new mail, but my phone doesn't.
If it is not possible to find out or update the sync frequency, then there are some gmail notifier apps in the market which may provide an acceptable solution.

Interesting, this was a problem for me always (2.1 and now 2.2). I thought it was attributed to the internal Android sync which seems to me to occur every 30 minutes (even though the "auto sync" checkbox should mean a little more frequently, no)?
What Gmail notifier apps would you recommend, and do they bypass the internal "Accounts and sync" settings? That's not the ideal solution at all, but I'll take it if it means my Android will check emails more frequently -- like as they arrive.

Hi,
I had the same problem after flashing CM7.
Under menu, accounts (Were you can see all accounts you sync with) press on Gmail account. There you need check if everything is activated.
On my phone the checkbox for sync gmail was missed. Contacts and calender where checked
sent from my Desire.
ROM: CM7
TABLE: CM

Jejja80 said:
On my phone the checkbox for sync gmail was missed. Contacts and calender where checked
Click to expand...
Click to collapse
Gmail is checked for me. My settings are correct. Like I said before, it's syncing every 30 minutes. That's not acceptable if my emails are really "push" as this doesn't seem like "push" to me.

tamarw said:
Gmail is checked for me. My settings are correct. Like I said before, it's syncing every 30 minutes. That's not acceptable if my emails are really "push" as this doesn't seem like "push" to me.
Click to expand...
Click to collapse
Ok, cant help you then. Push is working for me.
Hope you find a solution soon...
sent from my Desire.
ROM: CM7
TABLE: CM

Possibly a stupid question, but, on your main accounts and sync page, do you have "background data" checked? I have that checked and auto-sync checked and I get my G-Mail on my phone about 10 seconds after I get it on my desktop. Just asking because I don't see that mentioned anywhere here. BTW--I am running CM7.

I have Background data, and Auto-sync both ticked. I have now been waiting several hours for emails (that I know are waiting) to appear - they haven't, so I'm not even getting 30 minute responses.
The "Sync all" button has no effect either, so I guess that my problem is different
That is using 2 gmail accounts, both correctly setup - in theory.

OK, my problem is fixed. I switched off auto-sync, then I was able to manually sync everything: mail,calendar,contacts,books. I then switched auto sync back on, and now I am being notified of email from all sources in 2-3 minutes.

Yup, Background data is on. maersi - this might be my issue. Trying it and will see what happens.

Email constant connection error

My email seems to be working fine. I can send and receive email and view the contents of my various folders. But, it seems like every time it syncs (e. g. Every time I send an email), it displays an error message saying it had a connection error. As shown in the attached screen shot.
I went into Settings / Accounts. I only have one email account and it's an Exchange Activesync account. It is set to sync mail, calendar, contacts, and tasks. I toggled the sync for each one off and then back on. After I turned each one back on, that thing would sync and then display this same error.
Any idea what's going on?

I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?

EmerikL said:
I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?
Click to expand...
Click to collapse
Idon't think so. Settings shows WiFi signal as Strong. And I'm not VPNed.

This happened to me today too. The same connection error, but with g-mail. I had to clear the cache and data of the stock e-mail app. Then, when I restarted the e- mail app, l had to re-enter my account info. Worked fine after that.

stuartv said:
Any idea what's going on?
Click to expand...
Click to collapse
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.

BarryH_GEG said:
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.
Click to expand...
Click to collapse
My connection error was constant but I was only getting it from the stock e-mail app. I could reproduce it consistently by touching the refresh icon. But, when I opened the g-mail app, it could access everything fine. The error wouldn't stop until I reset everything and re-entered all the account info.

Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Sent from my GT-N8000 using xda app-developers app

I had a problem with my email the other day and ended up doing a factory reset and reinstalling all my apps, etc.. I didn't have this error before that happened.
I will try clearing the app's cache, etc. and re-setting up my email.
Thanks, guys.
ps. my problem the other day was that I could not compose a new email message (including replying to a received message). That turned out to be because I had turned on Force 2D GPU rendering in Settings/Developer Options. I wish I had figured that out before doing the factory reset... *sigh* Just FYI.

Thanks again for the help. I deleted the account, Cleared data and cache, rebooted, re-created the account, and now all seems well.

htainlin said:
Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Click to expand...
Click to collapse
I have this error as well. It does not seem to impact emails, but I have problems with S-Planner not displaying events. I can sync events with S-Planner both ways, but some events just won't display in S-Planner. I have not yet found a common cause or a way to reproduce a non-syncing event.
[edit]
Ok, I went ahead and deleted the account and added it back again. For now, it syncs alright, let's see how it goes.
I think what I did different this time was to create an Active Sync Account from the start, whereas the first time around I selected "Email" and then Active Sync at the prompt when you go into manual setup. Could this make the difference, how exactly did you guys set up your accounts?
Now I only have one other problem: when I first added the account, the Exchange events in S-Planner were a nice green, but this time they are kind of a pastel shade pink, which I don't like at all. Can you change the color anywhere?
[/edit]