I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
For the last few weeks the vibration will stop randomly in the middle of typing a text or in the middle of receiving a call. I've narrowed it down to being a hardware issue because when it goes out, if I tap on the back of the phone, the vibration will start again and work for a little while. This last week it has gotten really bad and because I carry my phone in many places where I have to have it on vibrate only, I need to look into fixing it. I'm afraid that I am going to start missing calls/texts/etc because of the vibration motor not working.
I've done some searching and have only come up with several people who had software issues or who have had what sounds like a similar issue that i'm having but the resolution suggested by most people before the thread goes cold is "Drop the phone again" which may have fixed it for them. I actually tried that in case something was just coming loose but it didn't have any change.
I'm relatively handy and have done repairs on several laptops and on a few iPod Touches so I feel confident enough in cracking open the case on my phone to look at the motor but I do like to be as educated as possible before I do.
So my questions are:
1) Has anyone had similar issues to this and attempted to fix/replace the motor? Were you successful?
2) Does anyone have a closeup of just the motor area? Is it soldered in or just a cable connector of some sort? I'd like to know what I'm looking at before I dive in. I've found a few images of the board but nothing specifically of the motor area.
3) Anyone have any other suggestions/tips/hints/etc. before I jump in?
Images I've found of the motor board: Image 1 Image 2 Image 3 Image 4
What I only say is that a few months ago my phone vibrator stops working, I tought it was a hardware issue, but after installing ViperS 3.0.1 with JB and a JB kernel, it starts working again!!!
I don't know if yours is the same problem, but if you have an ICS Rom, try to flash a JB one like ViperS and test...
Hope it will helps you a little bit... :highfive:
Crespovski said:
What I only say is that a few months ago my phone vibrator stops working, I tought it was a hardware issue, but after installing ViperS 3.0.1 with JB and a JB kernel, it starts working again!!!
I don't know if yours is the same problem, but if you have an ICS Rom, try to flash a JB one like ViperS and test...
Hope it will helps you a little bit... :highfive:
Click to expand...
Click to collapse
Thanks for the suggestion. I should have put this in the original post but I am already running a JB based ROM - I'm running CM10.
I guess I shouldn't assume then that it is for sure a hardware issue. It just seems really suspect to me though because of being able to tap on the back and have it magically start vibrating again.
-- Zeustopher
solution for not vibrating Sensation XE
Hi guys,
I have been reading a lot at this forum already and had the same problems with the vibration as described.
It started after a fall of the XE.
At startup the Phone vibrated normally but in the menu it stopped vibrating when I touched the screen when typing.
Vibrating continued when I dismounted the back cover (the one without the screws)
Strange I thought.. very very strange
I have been reading things about software issues and so on.
That couldn't be my problem because the Phone was Original and the problem started after a fall.
So I opened the Phone and searched for the problem. I took me for about 4 hours to find the problem.
I noticed that after the fall the backcover which you have to unmount with screws damaged a little bit of the black ribbon cable.
Exactly at the point where the backcover has a metal grounding plate.
I covered the damage of the black ribbon cable with some tape and voila, problem solved.
After thinking over the solution I can imagine what happens when you drop your Phone: the metal grounding plate damages the ribbon cable.
So: open up your Phone, look for the little damage of the ribbon cable, cover it with a little tape and your Phone will vibrate again like normal.
Hopefully you can use my solution.
My apologize for the English (Or american ) I am from the Netherlands.
With kind regards,
Klokn
I have a photon Q LTE
Something is terribly going wrong with this one , first the front camera stopped working , when i click , nothing happens , the button is greyed out i thought it was software so i factory reset , still nothing rear camera is working fine though.
then when i opened the keyboard the touch screen becomes disables , i can't do anything on via touch screen when keyboard is opened.
then now touch screen completely stopped working
i think hearing songs in bathroom was not a good idea , moisture got in , i believe , i tried many ways to dry it out but eveyrthing is becoming worse.
i am out of warranty and sprint charges 50 dollars and not guarantee of any recovery
any help would be highly appreciate.
All of the things you describe indicate some sort of hardware issue - with water certainly being suspect if you think it got into the device.
I'm not sure what we can suggest exactly, other than the obvious - throw it in rice and hope, although most of the components are sealed, so if you are experiencing issues it is probably too late.
Hello guys,**
Well few days ago I accidentally dropped my Nexus 5 in a glass of water for just 1 sec. So I immediately switched it off and wait a bit to let dry then restarted it, and all seemed to work fine. But just some days later and up to now the phone boots up all fine as usual to the lock screen, and from there I can pull down the notification bar (and navigate through it, activate/deactivate wifi, etc..) but when I unlock it to get to the home screen it becomes all back and nothing appears on the screen even though the phone is still on.*
It's really confusing and weird. When I call the phone it rings (so no signal or sound problem) but I can't still access the screen to take the call as it's all back and unresponsive.
Following some suggestions I disassembled the phone and cleaned it dry but same results again! So now I think the problem is somehow related to the motherboard, coz as you might notice on some of the pictures attached, it seems that some plastic parts have melt down to cover other smaller parts. Anyway guys,*I'm just wondering if some of you guys had experienced something like that and if you were luckier*to find a solution or any directives that could help. Or you even think that's a motherboard problem like, do you know any ways to fix that o buy a new one somewhere??
PLEASE!!
Sorry apparently, I can't publish links until I get like 10 posts or plus..
But anyway guys, I'd really appreciate your help.
Why did you power it on and short circuit it on purpose for??
Bump
@SekouCheikh
Maybe it's a coincidence that you dropped it in water and this happened a few days later. Once in a blue moon mine does something similar to this (although not usually as start up only after lots of use), but I think it's related to an app or xposed. I only notice it after installing a bunch of crap again. Maybe try a factory reset (do it though the computer) just to see if it is somehow not hardware related? That's what I would try first.
Help please
Ttt
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
-SmOgER said:
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
Click to expand...
Click to collapse
No, I just like to help
Help Op solve the problem please
Ttt
Hey guys,
So I had broken my screen and ordered new one from Etradesupply. And ever since I installed a new one there's flickering going on when ever phone gets hot or for some strange reason.
I contacted Etradesupply and they sent replacement part but it still happens.
I don't know if there is a problem with the phone or their part.
Does anyone have idea why this happens?
utsav911 said:
Hey guys,
So I had broken my screen and ordered new one from Etradesupply. And ever since I installed a new one there's flickering going on when ever phone gets hot or for some strange reason.
I contacted Etradesupply and they sent replacement part but it still happens.
I don't know if there is a problem with the phone or their part.
Does anyone have idea why this happens?
Click to expand...
Click to collapse
I also had this issue.. its a common problem for z3 users. It is related to gpu. when used in cold environment the phone responds exactly like this. just turn off and then turn it on.. phone will get back to normal... else fo proper solution you need to send phone to repair centre. In summer you wont face this problem but in winter it will disturb you tooo much.
TechnoFreak750 said:
I also had this issue.. its a common problem for z3 users. It is related to gpu. when used in cold environment the phone responds exactly like this. just turn off and then turn it on.. phone will get back to normal... else fo proper solution you need to send phone to repair centre. In summer you wont face this problem but in winter it will disturb you tooo much.
Click to expand...
Click to collapse
No. I think it is different. As I said it usually happens when the phone gets hot. And I never had this problem on the factory LCD.