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[Q] Can't Factory Reset My WiFI Xoom

I have tried everything I could... after installing Advanced Task Manager Pro my device will no longer keep user data. What i mean by this, I remove advanced task manager and a few other apps and add a few new ones after a reboot its like nothing ever happened, all the apps ive just uninstalled are back and the apps i just installed are gone. Ive tried every method of factory data reset i could google, hardware based software based and everything in between, but alas after every reboot it connects to my home network which is WPA-PSK2 protected and after unlock I am greeted by the same homescreen once again as if i have done nothing. The only modifications i have made is the bootloader unlock "fastboot oem unlock". After reading a little more i think it could be because of wiping dalvik cache but i cannot be sure. My device is the WiFi only Xoom HWI69.

nospace11 said:
I have tried everything I could... after installing Advanced Task Manager Pro my device will no longer keep user data. What i mean by this, I remove advanced task manager and a few other apps and add a few new ones after a reboot its like nothing ever happened, all the apps ive just uninstalled are back and the apps i just installed are gone. Ive tried every method of factory data reset i could google, hardware based software based and everything in between, but alas after every reboot it connects to my home network which is WPA-PSK2 protected and after unlock I am greeted by the same homescreen once again as if i have done nothing. The only modifications i have made is the bootloader unlock "fastboot oem unlock". After reading a little more i think it could be because of wiping dalvik cache but i cannot be sure. My device is the WiFi only Xoom HWI69.
Click to expand...
Click to collapse
try loading clockworks recovery see my signature

I tried flashing cwm 3.0.2.8 and everything appeared to run just fine, I let my xoom reboot then adb reboot recovery which was still the stock recovery... i did notice an option in the recovery about applying an update from the sd card, could i install 3.0.1 that way in hopes to wipe my device?
I just deleted ten gigs of music from my xoom and rebooted, all the music is back...

did you ever resolve you issue? I am having a similar problem and I believe the root of my problem is a cache file for youtube

Weird problem. Cannot factory Reset. Phone keeps restoring previously installed apps.

Hi There,
I have been having the Samsung Galaxy Sl for 2 months now and the software kept crashing. I went to privacy and opted for a factory reset. Funny thing is no matter how many times I do a factory reset the phone restarts, and installs all the apps which i personally installed again. This is not a google recovery problem where all data is backed up in google. But the apps just magically reappear even after formatting the internal sd in recovery mode and reflashing it to the latest firmware. I am at a loss. I got a shock that even after reflashing my firmware to the latest 2.3.4 JKPJ5 it still reinstalls apps such as AVG, the BBC News, Cool reader.. And even my old wallpaper again.
Steps I have taken:
1) Formatted internal sd
2) Used recovery mode and wiped partition and cleared cache
3) Did factory reset and even installed a new firmware.
I have done everything. Pls help. My home button is also not working and the all the corrupted data from my old installation also comes back
Even when I restart my phone, any new apps i install vanish and are again replaced by the old apps.

Kishel Raj said:
Hi There,
I have been having the Samsung Galaxy Sl for 2 months now and the software kept crashing. I went to privacy and opted for a factory reset. Funny thing is no matter how many times I do a factory reset the phone restarts, and installs all the apps which i personally installed again. This is not a google recovery problem where all data is backed up in google. But the apps just magically reappear even after formatting the internal sd in recovery mode and reflashing it to the latest firmware. I am at a loss. I got a shock that even after reflashing my firmware to the latest 2.3.4 JKPJ5 it still reinstalls apps such as AVG, the BBC News, Cool reader.. And even my old wallpaper again.
Steps I have taken:
1) Formatted internal sd
2) Used recovery mode and wiped partition and cleared cache
3) Did factory reset and even installed a new firmware.
I have done everything. Pls help. My home button is also not working and the all the corrupted data from my old installation also comes back
Even when I restart my phone, any new apps i install vanish and are again replaced by the old apps.
Click to expand...
Click to collapse
Did you try factory resetting with the code? That should help you! And please post this in the Q&A section henceforth!

Sorry. Moving to Q&A
Thread Moved to Q&A

pls try this *2627*3855#
warning it will erase all user data.. ^^
Sent from my GT-I9003 using xda premium

Thanks.
Funny thing is i tried the reset codes. And only some work. I tried the reset code *2627*3855# . But I get an error saying its a connection probelm or invalid MMI code.
Sorry bangalorerohan. But I am not getting any replies in the Q&A section. I will just continue here for now..

Tell me the method you used to flash the new FW! I will tell you your error!

The probelm began before I even considered flashing my firmware. The sd card will be unexpectedly removed causing forced closes. Did a factory reset using the privacy menu quite a number of times for a few weeks. It helped for a while but the problem will always reocurred though. Then suddenly, factory resets stopped working alltogether. The phone will delete new apps i install every time i reinstall them and reinstall apps which i uninstall every time i restart the phone.
I thought flashing the firmware will fix the problem. But even after flashing the old apps and settings keep coming back.
Here are the steps I used to flash.
1) Removed sim card and micro sd card.
2) Restarted phone in download mode.
3) Run odin and plugged phone in Usb port
4) Checked Repartition, Auto Reboot, and Reset Time boxes.
5) Downloaded pit files.
6) Waited for it to pass
7) Pressed reset
8) Took phone out from usb port, took out battery and turned on download mode.
9) Flashed PDA, PHONE, AND CSC files. By ticking Auto reboot and reset time checkboxes.
10)Clicked Start
11) Waited for pass and started again.
I even tried using the recovery mode to wipe everything but still had the same problem. Apps and settings still keep reocurring from the corrupted android 2.2
I have done everything and am hoping for a solution for this frustrating problem. THinking of reflashing to android 2.2 and sending my phone to samsung for warranty.

Kishel Raj said:
The probelm began before I even considered flashing my firmware. The sd card will be unexpectedly removed causing forced closes. Did a factory reset using the privacy menu quite a number of times for a few weeks. It helped for a while but the problem will always reocurred though. Then suddenly, factory resets stopped working alltogether. The phone will delete new apps i install every time i reinstall them and reinstall apps which i uninstall every time i restart the phone.
I thought flashing the firmware will fix the problem. But even after flashing the old apps and settings keep coming back.
Here are the steps I used to flash.
1) Removed sim card and micro sd card.
2) Restarted phone in download mode.
3) Run odin and plugged phone in Usb port
4) Checked Repartition, Auto Reboot, and Reset Time boxes.
5) Downloaded pit files.
6) Waited for it to pass
7) Pressed reset
8) Took phone out from usb port, took out battery and turned on download mode.
9) Flashed PDA, PHONE, AND CSC files. By ticking Auto reboot and reset time checkboxes.
10)Clicked Start
11) Waited for pass and started again.
I even tried using the recovery mode to wipe everything but still had the same problem. Apps and settings still keep reocurring from the corrupted android 2.2
I have done everything and am hoping for a solution for this frustrating problem. THinking of reflashing to android 2.2 and sending my phone to samsung for warranty.
Click to expand...
Click to collapse
I think you have done everything correctly. Maybe it's a hardware problem because your sd card keeps unmounting. Have you dropped it? They best way is to send it to service center for repair.
Sent from my GT-I9100 using xda premium

reflashing back to froyo
Hey guys thanks for your help. but the problem seems to be related to the hardware. I am reflashing my phone back to froyo and sending it to get the warranty. But after reflashing there seems to be another problem. I cant receive calls anymore. But i can make calls..
I need to know if samsung can find out if I have reflashed my phone because I am afraid that my warranty will be void. Is there anyone with experiece regarding samsung warranty?

Kishel Raj said:
Hey guys thanks for your help. but the problem seems to be related to the hardware. I am reflashing my phone back to froyo and sending it to get the warranty. But after reflashing there seems to be another problem. I cant receive calls anymore. But i can make calls..
I need to know if samsung can find out if I have reflashed my phone because I am afraid that my warranty will be void. Is there anyone with experiece regarding samsung warranty?
Click to expand...
Click to collapse
play dumb, dont mention you flashed, tell them you tried to update with kies and since then the FW is acting up, you can't make calls anymore etc

Interestingly... i have exactly the same problem. I have had this problem for abt 4 months now and i have tried everything (except sending it back to the repair centre). I don't think its a hardware problem but more of a bad flash somewhere in between.
i have been searching the net for ages for a solution... have yet to find any.

Hi all:
I've got the same problem!!
Has any one a solution? I'm crazy with this.

Why do i keep posting on threads that have already been resolved!!

BassBlaster said:
Why do i keep posting on threads that have already been resolved!!
Click to expand...
Click to collapse
what's been resolved?

damn and blast!!!!!!!!! :(

I was just putting some songs onto the phone before heading out and I couldn't play anything (already saved and new tunes) so figured there must be a block somewhere so went into Twrp and wiped cache.
I waited about 30 minutes (!!!) but it was still stuck on 'wiping' and nothing was happening so I had no option but to do a reset (power button/volume).
The phone rebooted but something's gone wrong and I seem to of lost everything? When I connect the phone to comp all I see is 'internal storage' but nothing else (see screenshot).
I am thinking of factory image reset but I really don't want to lose my files.
Any help would be appreciated.

If you click to open the drive, is there any files? Your phone still boots into Android just fine?

I also did notice that wiping dalvik and cache on Twrp takes a long time!

Kristi-Tech said:
I also did notice that wiping dalvik and cache on Twrp takes a long time!
Click to expand...
Click to collapse
it is common problem with twrp..they are working on a fix..it is better to do it by cmd

Nexus 5 not working after 4.4.2 update

So, got the 4.4.2 update , downloaded it and then it asked for a reboot. I did reboot. I am completely stock , no root nothing. Now the update was installing but in the end I got error :/ the image was robot kinda looking like he had heart attack... anyways, it gave me 4 options, so i cliked volume button .. I don't know all the options but from the 2 of them, one was reboot and other was clear cache or something. I thought clearing cache may **** up something on phone so I tried scrolling back on the top.. but to my surprise from volume buttons phone didn't let me go up at all :/
I didn't had any choice but to choose clear cache.. I thought it may help. But it didn't... so I forced reboot it with power button hold for 10 seconds.. Now phone is working but no sim on it starts.. no signal whatsoever. If I try to open my gallery, it doesn't open. says "No storage, no external storage available" .. when I try to connect usb to phone and try to backup my pics and stuff from pc it doesn't open anything. PC does show "Internal memory" but there's nothing in it. My phone doesn't let me even use wifi. So I thought it was time to factory reset, but to my surprise when I click erase everything, it does nothing. So, I thought of rebooting and clicking "power+volume down" , still nothing.. it shows the same robot pic having heart attack... I doesn't have knowledge of root and stuff for now, I am a simple user of nexus 5 who is still on stock. Any help please? I am worried here now

Think you're gonna need to follow one of the guides to flash stock system again
Sent from my Nexus 5 using Tapatalk

nevermind. Working again.

What did you do to get it Woking I got mine in a box ready to RMA if you got a suggestions I'm open to try one more time beforrv I be without my phone for s long time
Sent from my Inspire 4G using Xparent Green Tapatalk 2

How did you get it working?? F**k mine has no signal at all too! Damn I am really pissed!
---------- Post added at 04:09 AM ---------- Previous post was at 03:59 AM ----------
I did a factory reset and its working now. What a headache Google!

Mistake 1: not allowing the phone adequate time to clear the cache when finished installing the ota. If you force the phone to restart during this process, it will corrupt your cache which causes all of those issues listed above (loss of signal, no baseband info, loss of access to mountable storage, etc).
Cache clearing takes considerably longer than on any other device I've owned prior to this phone, so messing with the phone during that important cache clearing process is the issue.
Mistake 2: reflashing the entire phone to stock. In the event you become impatient and decide to force your device to restart, you DONT HAVE TO revert to stock to get the phone working. What you have to do is restore functionality to the cache portion of the phone. All of your files are in fact still on the phone and accessible, you just have to unbreak your phone. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites), and then you fastboot flash the file in the boot loader (look up adb commands to do this). Once this is done, reboot the phone and everything should be hunky dory after your applications cache is rebuilt and android boots.
Note: you might need to check for root again. Also if you corrupted your cache you will have to set all of your ringtones and notifications again because this cache corruption process unlinked the ability of yours apps that use notifications to "see" the sound files you have on your SD card.
Sent from my Nexus 5 using xda app-developers app

delete

What a savior ... wiped the cache again , gave adequate time this time and it booted again fine

I had the exact same problem! Cleared cache in recovery mode in 4.4.4 and then thought it stalled because it was running for 1 minute (which normally took 2 seconds in previous devices) so I forced a restart. Then I had all sorts of errors: couldn't connect with my SIM card, couldn't download our see my pictures, screen rotation but working, constant Google Playstore crash popups, and more.. I thought I'd bricked it. A few more attempts to clear cache in recovery mode, still took longer than 1 minute (also the same errors in my recovery mode like stated above: "E: failed to mount /cache" ... that sort of things)
A few days later I'd had it. My steps for the SOLUTION:
1. Cleared cache in my settings: settings -> storage -> cache (don't know if this has influenced the outcome but I did it).
2. Went back to recovery mode, errors still displaying, but tried again to clear cache. The only difference now was that I left it running without touching my Nexus 5 for about 10 MINUTES(!).
..........To my surprise it ended with "clearing cash complete" WOW! So I rebooted and everything worked fine again! The only thing was that I had to set some notification sound again. That wasn't too hard
Let me know if it helped in your case

xybur said:
Mistake 1: not allowing the phone adequate time to clear the cache when finished installing the ota. If you force the phone to restart during this process, it will corrupt your cache which causes all of those issues listed above (loss of signal, no baseband info, loss of access to mountable storage, etc).
Cache clearing takes considerably longer than on any other device I've owned prior to this phone, so messing with the phone during that important cache clearing process is the issue.
Mistake 2: reflashing the entire phone to stock. In the event you become impatient and decide to force your device to restart, you DONT HAVE TO revert to stock to get the phone working. What you have to do is restore functionality to the cache portion of the phone. All of your files are in fact still on the phone and accessible, you just have to unbreak your phone. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites), and then you fastboot flash the file in the boot loader (look up adb commands to do this). Once this is done, reboot the phone and everything should be hunky dory after your applications cache is rebuilt and android boots.
Note: you might need to check for root again. Also if you corrupted your cache you will have to set all of your ringtones and notifications again because this cache corruption process unlinked the ability of yours apps that use notifications to "see" the sound files you have on your SD card.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I did that. The fastboot flash cache.img and still have the error...

Try flashing a stock rom, including the userdata.img file. Flash the userdata file last, right after flashing, boot into recovery and perform a factory reset.

. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites),
where to get the cache.img from.
i have searched the folder of the stock rom after extraction,couldn't find one.
and my phone is soft bricked.
also its a asus zenfone 5(501 cg) with 4.4.2 not a nexus but with similar problem(rebooted phone without waiting for cache wipe to finish )
please reply asap
thanks

URGENT NEED HELP:- MOTO G 1st Gen is not turning ON; Stuck on MOTO Logo.

URGENT NEED HELP:-
MOTO G 1st Gen is not turning ON; Stuck on MOTO Logo. I have to save my phone data 100%.
I was facing the first issue:- Optimizing Apps x of xx 3 days before.
called MOTO helpline and suggested me to wipe cache partition and reboot. ( i did as steps written in moto g online help)
after doing wipe cache partition; the phone is not rebooting and stuck in MOTO start logo.
please help me to reboot the phone without data loss. (important I don't want to lose data)

please help me to reboot the phone without data loss
please help me to reboot the phone without data loss

Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.

Yes, still I need help
Yes, still I need help, no my phone is not rooted.
the device restarts and stuck on MOTO logo.

Yes, Still I need help
Yes, Still I need help. No Root. and No customizations. (i have not done anything in MOTO G ).
before this issue phone was working condition all functionality working; sometimes while restarting the phone it was showing Optimizing app's x of xx; one fine day phone stop restarting.. every restart phone stuck at MOTO logo and not coming out from the screen.

Yes, still i need help....
Ahightechtyler said:
Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.
Click to expand...
Click to collapse
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.

Yes, still I need help...
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.

Yes, still I need help.
Ahightechtyler said:
Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.
Click to expand...
Click to collapse
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.

please help me to reboot the phone without data loss
please help me to reboot the phone without data loss

Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ

Ahightechtyler said:
Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ
Click to expand...
Click to collapse
Thanks for sharing; I had tried as you recommended but no luck.
1. Tried to wipe the cache after reboot still the same issue; Phone hang at MOTO screen
2. Not able to connect to the computer; no device found.
Please share me some other way to solve this issue.

after following all steps.. still i am facing same issue.. please sudggest what next i have to do.
Ahightechtyler said:
Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ
Click to expand...
Click to collapse

Rakesh_moto said:
after following all steps.. still i am facing same issue.. please sudggest what next i have to do.
Click to expand...
Click to collapse
Seems like your Android Installation is corrupt. At this point it may not be possible to recover data. You might need to do a clean flash using fastboot to flash stock ROM in order to turn of the phone.