URGENT NEED HELP:-
MOTO G 1st Gen is not turning ON; Stuck on MOTO Logo. I have to save my phone data 100%.
I was facing the first issue:- Optimizing Apps x of xx 3 days before.
called MOTO helpline and suggested me to wipe cache partition and reboot. ( i did as steps written in moto g online help)
after doing wipe cache partition; the phone is not rebooting and stuck in MOTO start logo.
please help me to reboot the phone without data loss. (important I don't want to lose data)
please help me to reboot the phone without data loss
please help me to reboot the phone without data loss
Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.
Yes, still I need help
Yes, still I need help, no my phone is not rooted.
the device restarts and stuck on MOTO logo.
Yes, Still I need help
Yes, Still I need help. No Root. and No customizations. (i have not done anything in MOTO G ).
before this issue phone was working condition all functionality working; sometimes while restarting the phone it was showing Optimizing app's x of xx; one fine day phone stop restarting.. every restart phone stuck at MOTO logo and not coming out from the screen.
Yes, still i need help....
Ahightechtyler said:
Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.
Click to expand...
Click to collapse
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.
Yes, still I need help...
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.
Yes, still I need help.
Ahightechtyler said:
Still need help? Is your phone rooted / custom ROM or completely stock or?
This generally doesn't happen without reason so I'm trying to get an idea of the state of your device before the issue started occurring.
Click to expand...
Click to collapse
Yes, still I need help... No Root and NO customizations...
the phone was working condition; I observed 2-3 time every restart showing optimizing app x of xx and rebooted perfectly, one fine day phone not restarted and stuck in MOTO Logo and not coming out.
I want to copy of internal SD Card data.
please help me to reboot the phone without data loss
please help me to reboot the phone without data loss
Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ
Ahightechtyler said:
Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ
Click to expand...
Click to collapse
Thanks for sharing; I had tried as you recommended but no luck.
1. Tried to wipe the cache after reboot still the same issue; Phone hang at MOTO screen
2. Not able to connect to the computer; no device found.
Please share me some other way to solve this issue.
after following all steps.. still i am facing same issue.. please sudggest what next i have to do.
Ahightechtyler said:
Boot into Recovery.
Turn your device off and press Power + Volume Down simultaneously for 5-7 seconds-ish and then select 'Recovery.'
Try connecting the device to your computer after it has booted into recovery. You may be able to access your files from the computer and copy/paste anything you need.
First, I would try wiping dalvik cache / cache NOT DATA!
Or If you manage to copy and paste everything you want to keep from here, I would then recommend factory resetting the device which you should be able to do from Recovery also. THIS WILL REMOVE ALL DATA. Do not do this if you haven't copied all the data you need onto your computer.
edit: Here's a video with instructions on how to get into recovery mode, wipe the cache or factory reset from recovery. https://www.youtube.com/watch?v=6ax2DdQZVBQ
Click to expand...
Click to collapse
Rakesh_moto said:
after following all steps.. still i am facing same issue.. please sudggest what next i have to do.
Click to expand...
Click to collapse
Seems like your Android Installation is corrupt. At this point it may not be possible to recover data. You might need to do a clean flash using fastboot to flash stock ROM in order to turn of the phone.
Related
My friend has a Captivate. He lost all his google apps, android market, gmail, etc. He flashed gapps.zip from his recovery and now his phone is not working right. When he flashed a new rom to his phone, and it brought up the welcome screen it shows it for about 2 seconds and then reboots. He is also almost unable to access the recovery becuase of this, but even when he finally was able to access it and wipe everything, dalvik, cache, data/system, it still has issues. Nothing is fixing the issues from the gapps.zip. He was wondering if there is a way to wipe his entire phone from a update.zip file. Any help would be appreciated. Thank you in advance.
Please note that even when he wipes everything in recovery and flashes a new ROM, it still reboot on the welcome screen and he is unable to resolve this issue.
Ok, so he has now wiped all cache and system files, now instead of showing teh galaxy S logo with the cyanogen logo underneath, it shows just the AT&T screen, but it will not go any furhter, it just sits there. He says that because he is now unable toget into android he cannot access the recovery and the volume up/down is not responding. Is his phone Bricked?
Have you used Odin 1-click to revert back to stock?
had my friend use the Odin 1 click and he said it still did not work. He cannot get the volume up/down trick to work, when before all this it worked just fine. I am going to guess that the only thing he could try is the jig method. He swaers that Odin3 is not doing anything
Can anyone suggest a troubleshooting method without a factory reset. This is what I am experiencing:
Everytime I reboot the Sensation will boot up and go through the normal process. About 3 or 4 minutes it will just reboot. Often when this happens I note that I don't have to re-enter my pin (a clue?). This rebooting will go on repeatedly but eventually (if I leave the phone alone) I will at some point end up with the phone up and running.
There are no random reboots, it is only this situation that causes the problem and it's obviously some point 3 or 4 mins into the process that is causing the problem.
I've noticed that if I reboot to recovery and then select reboot from there it is usually successful.
I am s/off via wire trick method, and rooted. recovery is 4 ext and I am still on stock rom.
I'd like to find out what is happening at the point of the reboot, is there a good way to do this?
louiscar said:
Can anyone suggest a troubleshooting method without a factory reset. This is what I am experiencing:
Everytime I reboot the Sensation will boot up and go through the normal process. About 3 or 4 minutes it will just reboot. Often when this happens I note that I don't have to re-enter my pin (a clue?). This rebooting will go on repeatedly but eventually (if I leave the phone alone) I will at some point end up with the phone up and running.
There are no random reboots, it is only this situation that causes the problem and it's obviously some point 3 or 4 mins into the process that is causing the problem.
I've noticed that if I reboot to recovery and then select reboot from there it is usually successful.
I am s/off via wire trick method, and rooted. recovery is 4 ext and I am still on stock rom.
I'd like to find out what is happening at the point of the reboot, is there a good way to do this?
Click to expand...
Click to collapse
boot into recovery and wipe dalvik cache n then do a normal reboot n check wad happens
you can also make a nandroid backup n install a custom and check wheather the problem exisit by doing backup ull not loose ur data n u can return to stock again just by restoring the backup ... try and let me know
louiscar said:
Can anyone suggest a troubleshooting method without a factory reset. This is what I am experiencing:
Everytime I reboot the Sensation will boot up and go through the normal process. About 3 or 4 minutes it will just reboot. Often when this happens I note that I don't have to re-enter my pin (a clue?). This rebooting will go on repeatedly but eventually (if I leave the phone alone) I will at some point end up with the phone up and running.
There are no random reboots, it is only this situation that causes the problem and it's obviously some point 3 or 4 mins into the process that is causing the problem.
I've noticed that if I reboot to recovery and then select reboot from there it is usually successful.
I am s/off via wire trick method, and rooted. recovery is 4 ext and I am still on stock rom.
I'd like to find out what is happening at the point of the reboot, is there a good way to do this?
Click to expand...
Click to collapse
Hi,
Have you installed a new ROM recently?
Did you fully wipe the phone before you did this?
If not,try re-installing the ROM you are on.
No wipes.
You will not lose settings or data.
shrex said:
boot into recovery and wipe dalvik cache n then do a normal reboot n check wad happens
you can also make a nandroid backup n install a custom and check wheather the problem exisit by doing backup ull not loose ur data n u can return to stock again just by restoring the backup ... try and let me know
Click to expand...
Click to collapse
What I noticed is that the problem didn't exist when rebooting from ADB or fastboot either.
Anyway your suggestion so far looks promising. I've tried a normal restart from the phone and a battery change both of which would usually end up with the rebooting problem. Both of these tests haven't caused it so I'll keep testing but thanks for the suggestion.
What is does the Dalvik cache do and how would this have caused this kind of problem? I'm interested in the whys. The problem appeared soon after installing a couple of things as I remember and I did try to backtrack without much success.
malybru said:
Hi,
Have you installed a new ROM recently?
Did you fully wipe the phone before you did this?
If not,try re-installing the ROM you are on.
No wipes.
You will not lose settings or data.
Click to expand...
Click to collapse
No I've not installed any Roms, I'm on stock.
Revived thread - as it's happening again
I'd like to revive this thread - perhaps I should post a new one but since it's here ...
This problem has returned with a vengeance. It took me about 3 hours of fighting to get this phone to stop rebooting. It seems clearing the dalvik cache isn't a solution anymore (if it was in the first place).
What I've observed is that if I take the sd card out it doesn't reboot. When the card is in I have several shortcuts on one of my home screens which often will not refresh for ages (ie. android icons for anything moved to sd card). When the icons start to appear the reboot will happen shortly after. All the time I'm waiting for this to happen the phone is very sluggish.
I don't think this is an incompatible sd card but maybe it is, however, if I can get this to stop rebooting then all is ok till I attempt another reboot.
Ideally I'd like to track this down to find out if there is an app which is misbehaving. Are there any tools that can help me do that.
Any suggestions would be most welcome.
Backup all your data and do a factory reset
This problem might be due to 3rd party app as you phone without sd card dosent reboots
Might be some of ur app is seriously miss-behaving
After a factory rest install each app n check ( I know it's time consuming)
Hit thanks button if you find me helpful
sent from amazing HTC sensation using xda premium
shrex said:
Backup all your data and do a factory reset
This problem might be due to 3rd party app as you phone without sd card dosent reboots
Might be some of ur app is seriously miss-behaving
After a factory rest install each app n check ( I know it's time consuming)
Hit thanks button if you find me helpful
sent from amazing HTC sensation using xda premium
Click to expand...
Click to collapse
Yeah hoped to avoid that for 2 reasons. 1) It's a bummer 2) I won't know what the problem was / is.
I did do a factory reset after backing up data via my recovery. It seemed to be ok but I had nothing on SD at that point. I loaded a couple of apps and moved them to sd and it still didn't happen. The I restored the data and it was back to the same problem.
I may have to go with your suggestion but I'm going to lose some data as I can't back up selectively (so it seems).
Is there a logger I can use that starts at reboot. If I could find out exactly what it's doing when it decides to reboot I might nail the app?
louiscar said:
Yeah hoped to avoid that for 2 reasons. 1) It's a bummer 2) I won't know what the problem was / is.
I did do a factory reset after backing up data via my recovery. It seemed to be ok but I had nothing on SD at that point. I loaded a couple of apps and moved them to sd and it still didn't happen. The I restored the data and it was back to the same problem.
I may have to go with your suggestion but I'm going to lose some data as I can't back up selectively (so it seems).
Is there a logger I can use that starts at reboot. If I could find out exactly what it's doing when it decides to reboot I might nail the app?
Click to expand...
Click to collapse
hi
greetings
to find the problematic app might go tough you will have to install each and every app and check after that
try installing all the trustworthy apps before eg. file manager,fb,twitter,gmail etc then check once again ,after that install single app at a time
Hi everyone,
I hope I am in the right forum to post my query. I am trying to find a solution to the existing Problem. Before I get to describe the problem specifically I must make it clear that this is my first time on any android forum. While trying to find a solution for the existing problem, I had to google words like Bootloop, Softbrick, TWRP, Custom Recovery, Root, Flash, ROM etc. They still do not make much sense to me (I will be reading more about them in the coming days). So now you can imagine how big of a Noob I am.
Well, I own a Moto G 1st Gen XT1033. Since yesterday it is in a Bootloop. The phone boots completely at times but automatically restarts itself after a while. Sometimes I have 1-2 minutes at maximum to use the phone. Until now I have been able to delete quite a bit of data for example pictures and certain apps because I thought that Bootloop was happening because of no space on the memory. The last app that I installed 3 days back from Google Play after which this problem started occurring, I was also able to uninstall it. Until now I have tried wiping out Cache by going in the recovery mode but that didnt fix the Reboot problem. I also tried holding the Volume Up + Volume Down + Power button for 2 minutes (I read it on internet somewhere as a fix to the problem) but that didnt help either. I have never created a backup and I don't want to do a Factory Reset as a fix to the problem because I don't want to lose the data. I also tried to follow your solution for backing up data but I got lost. I don't know where to start from. Thats why I am writing here.
I don't know if my phone is rooted. I did turn on Developer Mode on my phone in the past (if this info helps).
I do not know which Android version I have but I am guessing that it is Lollipop.
I never installed TWRP or any Custom Recovery software on my phone before.
The battery is working ok.
What I am looking for is:
1) Step by step guide to create a backup
2) Resolving Bootloop issue if possible
Thanks
without custom recovery no data backup is possible.
u need to unlock your bootloader and install The Twrp recovery to perform the backup.
but only fix for you is factory reset.
jbanti said:
without custom recovery no data backup is possible.
u need to unlock your bootloader and install The Twrp recovery to perform the backup.
but only fix for you is factory reset.
Click to expand...
Click to collapse
Thank you @jbanti Apologize for my late response. As far as I know unlocking the bootloader will erase the memory. One can recover data by ADB Pull by using these Threads:
https://forum.xda-developers.com/moto-g/help/moto-g-1st-gen-xt1033-boot-loop-stock-t3357472 (Post #4)
https://forum.xda-developers.com/showthread.php?t=2426426
So I know that there it is possible using`adb pull` command to take backup of whole device but I don't know how. I get lost in the 2nd thread. Any lead would be appreciated
Thanks
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Seagold said:
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Click to expand...
Click to collapse
How do I enter recovery without the factory reset from starting?
MasterZii said:
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Click to expand...
Click to collapse
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Droidriven said:
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
MasterZii said:
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
Click to expand...
Click to collapse
The reset was already started, you originally interrupted it before it could "finish" the "wipe" then, when you rebooted, it is starting the "reload" process(android is upgrading) where it loads the system and whatever personal data is still there, if any personal data remains from the interrupted wipe.
As I said, all you can do now is let it finish booting, then use data recovery software to hopefully retrieve your lost data, or take it as a learning lesson if the data is irretreivable.
Sent from my LGL84VL using Tapatalk
Hello,
Anyone else having problems after this update? I did it now and my phone does not start anymore. Or at least it hangs in the loading screen with the red and 2 white dots.
I shut it down with power and vol + twice but with no effect. It does not react on the power cable being inserted. When it's powered off and I insert the cable it starts to the loading screen, currently showing 14 %.
How to solve this?
Thank you!
I can boot into recovery or fastboot. Not sure how helpful that is though.
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
dewa5227 said:
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
Click to expand...
Click to collapse
But how can I save my data? I mean when I'm in recovery I have to enter the password before, so the data gets decrypted. But with USB attached I can only see 5 files on my desktop computer.
I emptied the battery and loaded it fully, then restarted. After a long time it say "This device has entered an unstable state. Please try rebooting your device using the exit button below..." and so on.
I hope a data recovery company isn't the only solution.
Also, is there no way to repair it? Like running the update again or something?
Why is there no „apply update from adb“ option in the recovery menu of OnePlus? Apparently I could have used that to backup all my data from the phone.
I tried wiping the cache partition without success so far.
So did Android squeeze security so much that not even the owner can save his data in this status now anymore? A bit sad when they themself break the phone with an update then.
What about these recovery services that also recover data from harddrives? Do they break the phone when they do their thing?