[Completed] Newbie Question about rooting - XDA Assist

Hi all,
I have a Samsung Galaxy 4 that I got with a 2 year contract with Verizon. That contract is up and I like the phone very much. I saw that I could save a lot of money with Ting as my carrier (Ting.com) and bought a SIM card from them. I followed all of the Ting instructions, but working with their support staff apparently they have issues working with phones that did not come from Sprint or Tmobile. I can make calls with my phone through Ting, but texts do not work and when I call voicemail it gives me an error. This error might be because the phone is still calling the Verizon service for voicemail, which is cancelled.
If I root my phone (never done it before) can I bring it back to the manufacturer settings before Verizon put any software on it? If so, what software/ROM do you recommend to get it back to factory settings. I think this is my only chance to get Ting to work with this phone. I don't want to have to sign up with Verizon or ATT and pay activation fees.
I appreciate the help.

XDA Visitor said:
Hi all,
I have a Samsung Galaxy 4 that I got with a 2 year contract with Verizon. That contract is up and I like the phone very much. I saw that I could save a lot of money with Ting as my carrier (Ting.com) and bought a SIM card from them. I followed all of the Ting instructions, but working with their support staff apparently they have issues working with phones that did not come from Sprint or Tmobile. I can make calls with my phone through Ting, but texts do not work and when I call voicemail it gives me an error. This error might be because the phone is still calling the Verizon service for voicemail, which is cancelled.
If I root my phone (never done it before) can I bring it back to the manufacturer settings before Verizon put any software on it? If so, what software/ROM do you recommend to get it back to factory settings. I think this is my only chance to get Ting to work with this phone. I don't want to have to sign up with Verizon or ATT and pay activation fees.
I appreciate the help.
Click to expand...
Click to collapse
Hi, thanks for using XDA assist!
The problem here is that Verizon is a GSM carrier and Sprint is CDMA.
See here:
http://forum.xda-developers.com/showthread.php?t=2635776
Good luck!

Evolution_Tech said:
Hi, thanks for using XDA assist!
The problem here is that Verizon is a GSM carrier and Sprint is CDMA.
See here:
http://forum.xda-developers.com/showthread.php?t=2635776
Good luck!
Click to expand...
Click to collapse
Thanks for responding. Actually Ting has deals with Tmobile and Sprint so it works. I am GSM and the phone says Tmobile at the top now, so I dont think that is the issue. Do you know if my idea regarding rooting will work?

SwedishDave said:
Thanks for responding. Actually Ting has deals with Tmobile and Sprint so it works. I am GSM and the phone says Tmobile at the top now, so I dont think that is the issue. Do you know if my idea regarding rooting will work?
Click to expand...
Click to collapse
Unfortunately, I don't think that will work. I know from repairing phones, that phones built for Verizon have different internal hardware than phones built for Sprint. While it may be possible that I'm wrong, and your phone might be successfully ported to Ting, I feel it is highly unlikely.
I think you should contact Ting customer support and get a definite answer before proceeding.

Related

[Q] sold tp2 uscc to verizon guy

Hi I sold an unlocked xpress rom tp2 to a guy who had verizon.. he said verizon would not activate it at the verizon place.. i thought it would work??
well **** he did ebay dispute and it took the money out of my paypal acct! talked to him on the phone and he is sending phone back tomorrow.. learned something today ;/
Of course the company isn't going to support a custom ROM. I would have sked for my money back too. You should have returned it to stock conditions before selling it.
cajunflavoredbob said:
Of course the company isn't going to support a custom ROM. I would have sked for my money back too. You should have returned it to stock conditions before selling it.
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Click to collapse
custom rom wont affect activation, the fact that it was a uscc phone caused the problem, next time only say it will work on uscc unless it has a bad esn
Diamond_dawg said:
custom rom wont affect activation, the fact that it was a uscc phone caused the problem, next time only say it will work on uscc unless it has a bad esn
Click to expand...
Click to collapse
Using a branded phone doesn't make a difference so long as you are going from GSM to GSM or CDMA to CDMA. Verizon and USC both are CDMA. Several people on these forums have done the same thing.
He said the other guy took his phone into a Verizon store. If they see you aren't running the stock ROM, they will refuse to activate it. I used to do the same thing when I worked for T-Mobile. We could take someone with an AT&T phone and port their number, but if we found out they used a custom ROM, then they would have to get a new device.
Custom ROMs are never, ever supported by carriers. I'm not saying that this is definitely the problem, but it is very likely.
cajunflavoredbob said:
Using a branded phone doesn't make a difference so long as you are going from GSM to GSM or CDMA to CDMA. Verizon and USC both are CDMA. Several people on these forums have done the same thing.
He said the other guy took his phone into a Verizon store. If they see you aren't running the stock ROM, they will refuse to activate it. I used to do the same thing when I worked for T-Mobile. We could take someone with an AT&T phone and port their number, but if we found out they used a custom ROM, then they would have to get a new device.
Custom ROMs are never, ever supported by carriers. I'm not saying that this is definitely the problem, but it is very likely.
Click to expand...
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You need to Learn a bit more on CDMA. Just cause a phone is unlocked won't mean it can be used on other carriers. Verizon has to add the esn to their database after Whiich he can have a Verizon line added to it. So it's not the same as gsm
Yeah guy took it to verizon and they actually tried working with him but no luck with activation over the phone..they didn't care that it was uscc supposedly... Thanks for the help.. To bad these a hole carriers won't do WHAT THEIR TOLD! AH HA.. Thanks for info
Sent from my HTC DESIRE using XDA App
tp2me said:
Yeah guy took it to verizon and they actually tried working with him but no luck with activation over the phone..they didn't care that it was uscc supposedly... Thanks for the help.. To bad these a hole carriers won't do WHAT THEIR TOLD! AH HA.. Thanks for info
Sent from my HTC DESIRE using XDA App
Click to expand...
Click to collapse
Same thing happened with boost. They could not activate it cuz it was not added to the database. I think only metro pcs would do it for a fee. Not releally sure
Verizon will NOT add a foreign esn to their database. They will only activate verizon phones.
yup, Verizon doesn't activate anyone else's phones. Only phones with ESN's they have in their own database and they won't add a phone to it just cause you want them to.

Boost Mobile S6 on AT&T ?

I was misled by a sales person and I now own a gently used Galaxy S6 from Boost. I was told all S6's were the exact same, and all are unlocked, and I could use it on any carrier. Without a nano sim to test, I took his word for it and purchased it. After getting a nano sim, I just get "Invalid SIM card" error now. I have rooted the phone and tried to open everything up by following: http://forum.xda-developers.com/spr...cess-sim-unlock-sprint-samsung-t3130294/page3
I desperately need to figure out how to get the S6 working on AT&T ... or at least know if I was duped and I need to sell the phone.
NOTE: no, this isn't my 1st rodeo, and yes, I know I am stupid for buying without successful test ... I trusted the guy ...
Thanks !
Return the S6 from where you bought it. Call the police if they will not accept a refund or exchange.
It looks like your SIM is still Locked. But being that Boost Mobile is CDMA off of Sprint, I don't know how many GSM and LTE bands it supports.
roydok said:
Call the police if they will not accept a refund or exchange.
Click to expand...
Click to collapse
Huh?
Why would the police care, unless things are very different over there you want consumer affairs

Blacklisted Question!!

I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna
Msjoannalynn said:
I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna
Click to expand...
Click to collapse
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.
I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.
diopskill said:
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.
Click to expand...
Click to collapse
justin94 said:
I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.
Click to expand...
Click to collapse
Unfortunately the information that was provided to you was to the best of my knowledge incorrect. Due to the fact that T-mobile owns Metro PCS it would not be usable even if you unlocked the device. All of the GSM carriers in the U.S share blacklists now and a device cannot be unlocked and taken over to another carrier. I have had this happen to me previously before. A word of advice for all future craigslist transactions call customer care and ask if there is a remaining EIP or Lease balance on the device you are looking to purchase. The individual you are purchasing the device from will have to verify their account and get the information for you but this is the quickest and easiest way to avoid a scam.
If the phone is good and working without a confirmed balance make sure before you leave you make a phone call or two to register the device to your account to somewhat avoid a loss/theft claim as well. If you want to go a step further in ensuring that the device you just bought stays non-listed as lost or stolen complete the IMEI change during the same conversation as the balance inquiry and make sure the representative notates your account that the phone has been purchased from said individual. If they somehow manage to make a claim after that all they will have to do is look at the notes and they will see that both accounts were verified during the process and 9/10 times unlock the device again.
This has happened to me more times than I would like to admit and those are some of the things i have dont to really cover myself in the case of a scam.
I wish you the best of luck with future purchases and sorry for what happened!!

Can't activate the US unlocked Note 10+ on Sprint

Anyone else with the US unlocked Note 10+ unable to activate on Sprint? Chat rep and corporate store are unable to and seem to be confounded. Their systems don't want to take the IMEI. No clue what's going on...
jygsaw said:
Anyone else with the US unlocked Note 10+ unable to activate on Sprint? Chat rep and corporate store are unable to and seem to be confounded. Their systems don't want to take the IMEI. No clue what's going on...
Click to expand...
Click to collapse
Samsung hasn't given sprint the first batch of unlocked IMEI to Sprint yet. Probably a Verizon issue too. Ask sprint what they can do in tech to override and give them your IMEI. If not call Samsung support and demand they process the list.
Sprint techs say they can't do an override because "the phone is not compatible on our system". Trying with Samsung support now.
They told me to go get a new SIM card
zedwards said:
They told me to go get a new SIM card
Click to expand...
Click to collapse
I have a feeling that the SIM isn't the issue. I have a new SIM and they still couldn't do anything. It's in Samsung's hands at this point.
jackdforme said:
Samsung hasn't given sprint the first batch of unlocked IMEI to Sprint yet. Probably a Verizon issue too. Ask sprint what they can do in tech to override and give them your IMEI. If not call Samsung support and demand they process the list.
Click to expand...
Click to collapse
Just chewed out a Samsung rep. It's funny because they tried to not take the blame on this. "Oh, we don't know that the IMEIs are the problem". Basically... They said try again tomorrow and keep trying til it works.
I got it working! Someone on reddit is helping out Sprint customers! Hope this allowed to post. Check it out over here if you're having trouble:
https://www.reddit.com/r/Sprint/comments/ctki52/galaxy_note_10/
jygsaw said:
I got it working! Someone on reddit is helping out Sprint customers! Hope this allowed to post. Check it out over here if you're having trouble:
Click to expand...
Click to collapse
Update from the Reddit thread as of 14 min agao
We are holding off doing it manually for now Samsung is in the process of sending their data feed and they have to remove any IMEIs that we add manually before they submit it.
If you can wait please, I’ll update you when it is done.
They are being loaded now by the OEM but this will take some hours and will need to validate once it is done.
That's the one thing I like better about Att over sprint and Verizon... easy sim swap

Sold Paid off Verizon Note 20 Ultra - New owner cannot activate it on T-Mobile

Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Are you sure you used the device for 60 days?
Rtiberius said:
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Click to expand...
Click to collapse
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
dadmi said:
Are you sure you used the device for 60 days?
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
Click to expand...
Click to collapse
Thanks for your reply.
Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.
I asked them if they are able to call or text despite the SIM card message and they said no.
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
cam30era said:
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
Click to expand...
Click to collapse
I'm so confused, Verizon says devices are automatically unlocked in their policies listed here: https://www.verizon.com/support/device-unlocking-policy/
I'm going to call Verizon, and see if there's anything they can do.
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Rtiberius said:
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Click to expand...
Click to collapse
Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.
Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.
damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.
what's in your pocket now?
It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.
It also possible the buyer is lying to you. Either way it looks like the deal is going tits up for you. Perhaps next time check with a T-Mobile SIM before selling it or sell it as verizon locked. Feel for you.
Hello, i know this is a old thread but did you find the solution? i bought a verizon note 20 ultra and it doesnt work on any carrier, just work for a minute and it stops.
You guys found a way to unlock this? I just got the same phone and its a very expensive paperweight atm

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