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[Q] T-Mobile Nexus 5 on Sprint

So I bought a Nexus 5 today and so far just playing around with it I love it. I have been trying to to figure out how to activate it on the Sprint network, and have come across many contradicting methods. Does anyone possibly have a definitive method on how to do it, if it is at all possible? Any help would be much appreciated!

I did one online on sprints website and one over the phone.. Both went smoothly.. Just have to enter the imei and the number on the Sim card. If you do it online it will give you the unlock code/msl ... Write it down and save it
Sent from my Nexus 5 using XDA Premium 4 mobile app

I attempted to do it online and it keeps saying that "this device doesn't match our records. Please try again." should I try and call in and do it? Like I said I've read so many different things like sprint has to send you a Sim card or that they just have to manually enter the meid into their system.

the ESN is not in their database. they will not activate it until it is.

calumthestrong said:
I attempted to do it online and it keeps saying that "this device doesn't match our records. Please try again." should I try and call in and do it? Like I said I've read so many different things like sprint has to send you a Sim card or that they just have to manually enter the meid into their system.
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=2668172
Did you drop the last number off the imei? That would end up being an meid that sprint could use. In theory. And you do need a sprint uicc (sim) card for LTE purposes. But judging from the above thread, you might be out of luck all together regardless.

Yes i did. I called into sprint this evening and the lady i talked to was very helpful. She told me that when she put in the imei with the last number off it just says unused device or something along those lines and to go into sprint and get a sim card. I got a sim card but they were unable to activate it in store. I guess ill try calling in again tomorrow.

calumthestrong said:
Yes i did. I called into sprint this evening and the lady i talked to was very helpful. She told me that when she put in the imei with the last number off it just says unused device or something along those lines and to go into sprint and get a sim card. I got a sim card but they were unable to activate it in store. I guess ill try calling in again tomorrow.
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Click to collapse
That's interesting. Keep us posted

http://forum.xda-developers.com/showthread.php?t=2668172
Might want to check out that thread, I don't think you can activate it on Sprint. Why didn't you buy from Sprint?

lowandbehold said:
http://forum.xda-developers.com/showthread.php?t=2668172
Might want to check out that thread, I don't think you can activate it on Sprint. Why didn't you buy from Sprint?
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Because everything I had read said it was factory unlocked. This would have been nice to read before I purchased it though! lol.
Ill try calling in to Sprint tomorrow. If I have no luck Ill just have to re-sell it. Live and learn i guess!

calumthestrong said:
Because everything I had read said it was factory unlocked. This would have been nice to read before I purchased it though! lol.
Ill try calling in to Sprint tomorrow. If I have no luck Ill just have to re-sell it. Live and learn i guess!
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Only the Google Play and Sprint nexus 5 handsets are registered in their database the T-Mobile or any other carrier isn't
You can ask them to try register it; its most likely wont happen though.
The Nexus 5 is factory GSM unlocked not factory CDMA unlocked for sprint atleast unless its from google play and or sprint themselves

Ill definitely give it a shot, never hurts to try. Also depends on the rep you get on what they'll do to help I've noticed. lol.

Just an update for everyone who was curious. Called Sprint again and the Tech support rep I talked with said it would physically work but they cannot activate it because the DEC is not in Sprint's system. I asked how I would go about having it manually entered and he told me Google are the ones who do that? Not sure if that is true or not but something I'm going to look into. But at this point its not looking good. Nexus 5 for sale.. lol.

All nexus 5 USA are the same
you can activate any US nexus 5 on sprint tmo or att

kowkow19 said:
you can activate any US nexus 5 on sprint tmo or att
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If you could provide more information as to how to do it that would be awesome! I personally have had no luck.. Lol.

calumthestrong said:
If you could provide more information as to how to do it that would be awesome! I personally have had no luck.. Lol.
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if your phone is still under warranty (which it should be since the nexus 5 hasn't been out for a year yet) you can always contact google and find some excuse to have them send you a new one and you send your current one. I remember when i got mine i had issues with the GPS and they just sent me a new one and I sent the old one back. If you do get one, that new one will for sure be activated on Sprint because its their google play store stock. Also I hope you have the sprint sim card ready as well. Hope this helps YMMV.

Blacklisted Question!!

I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna

Msjoannalynn said:
I purchased a T-Mobile Samsung Galaxy Note5 from someone who isn't longer reachable on Craigslist, unfortunately they got one over on me, it's blacklisted however I contacted T-Mobile & it was due to non payment but there still isn't anything they can do nor I can do.
To my question, is there anything I can do to fix the issue so I can use it.
I currently have metro pcs, if I were to get it unlocked would it then work?
Help me please!
Thanks in advance,
Joanna
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Click to collapse
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.

I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.

diopskill said:
If you were to use it on a non-tmobile network (att, straight talk on att,etc) yes. Just none that use tmo network.
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justin94 said:
I don't know why T-Mobile doesn't do it, but when I has Verizon and the same thing happened to me, they have me an option to pay the balance due on the device and use it. I didn't, they wanted way to much money. But the option was there.
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Unfortunately the information that was provided to you was to the best of my knowledge incorrect. Due to the fact that T-mobile owns Metro PCS it would not be usable even if you unlocked the device. All of the GSM carriers in the U.S share blacklists now and a device cannot be unlocked and taken over to another carrier. I have had this happen to me previously before. A word of advice for all future craigslist transactions call customer care and ask if there is a remaining EIP or Lease balance on the device you are looking to purchase. The individual you are purchasing the device from will have to verify their account and get the information for you but this is the quickest and easiest way to avoid a scam.
If the phone is good and working without a confirmed balance make sure before you leave you make a phone call or two to register the device to your account to somewhat avoid a loss/theft claim as well. If you want to go a step further in ensuring that the device you just bought stays non-listed as lost or stolen complete the IMEI change during the same conversation as the balance inquiry and make sure the representative notates your account that the phone has been purchased from said individual. If they somehow manage to make a claim after that all they will have to do is look at the notes and they will see that both accounts were verified during the process and 9/10 times unlock the device again.
This has happened to me more times than I would like to admit and those are some of the things i have dont to really cover myself in the case of a scam.
I wish you the best of luck with future purchases and sorry for what happened!!

Un-Unlockable T-Mobile S7 Edge

Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.

Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.

oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.

bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
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Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk

I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse

thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.

For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .

SIM Unlock for S7 bought in Samsung.com?

Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.

Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
Sent from my iPhone using Tapatalk

Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?

yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.

I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk

nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol

jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..

I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk

Febby said:
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
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Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk

Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk

nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
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Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk

Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
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Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?

nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
Sent from my iPhone using Tapatalk

I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.

Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
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entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
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Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.

A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.

Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.

The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.

Sold Paid off Verizon Note 20 Ultra - New owner cannot activate it on T-Mobile

Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.

Are you sure you used the device for 60 days?
Rtiberius said:
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Click to expand...
Click to collapse
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.

dadmi said:
Are you sure you used the device for 60 days?
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
Click to expand...
Click to collapse
Thanks for your reply.
Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.
I asked them if they are able to call or text despite the SIM card message and they said no.

You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.

cam30era said:
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
Click to expand...
Click to collapse
I'm so confused, Verizon says devices are automatically unlocked in their policies listed here: https://www.verizon.com/support/device-unlocking-policy/
I'm going to call Verizon, and see if there's anything they can do.

Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.

Rtiberius said:
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Click to expand...
Click to collapse
Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.
Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.

damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.
what's in your pocket now?

It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.

It also possible the buyer is lying to you. Either way it looks like the deal is going tits up for you. Perhaps next time check with a T-Mobile SIM before selling it or sell it as verizon locked. Feel for you.

Hello, i know this is a old thread but did you find the solution? i bought a verizon note 20 ultra and it doesnt work on any carrier, just work for a minute and it stops.

You guys found a way to unlock this? I just got the same phone and its a very expensive paperweight atm