Hi everybody, my name is jim.
I own a asus transformer tf700 (infinity) wifi oly 32gb.
Its about 3 or 2 months old now, everything been working great Monday i tried to just disable some apps in the apps settings, and after i did that my play store stopped working everytime i wanted to go connect to it tells me: error retrieving information from server. [DF-DFERH-01].
Ok i did the following:
I went back to the app settings and enabed all my apps back4 - result still error @ play store app. On computer playstore working.
I clear data and cache and force stop playstore - result still error @ play store app. On computer works.
I removed credit cards on google wallet - result still error @ play store app. On computer works.
I factory restored my tablet - result still error @ play store app. On computer stopped working.
I added another gmail account - result error @ play store and on computer stopped working.
I cleared data and cache and force stop frame work and play store but same thing error in app and website not working.
On my phone sony ericsson xperia mini pro my apps store works perfect and i use the same email adres. Even my gf play store works good, and we are on the same area and same network provider.
Can anyone help me its day 5 without the playstore and my tablet is empty.
Thnks in advanced
Jim
Sounds like you've done everything.
jemyz07 said:
Hi everybody, my name is jim.
I own a asus transformer tf700 (infinity) wifi oly 32gb.
Its about 3 or 2 months old now, everything been working great Monday i tried to just disable some apps in the apps settings, and after i did that my play store stopped working everytime i wanted to go connect to it tells me: error retrieving information from server. [DF-DFERH-01].
Ok i did the following:
I went back to the app settings and enabed all my apps back4 - result still error @ play store app. On computer playstore working.
I clear data and cache and force stop playstore - result still error @ play store app. On computer works.
I removed credit cards on google wallet - result still error @ play store app. On computer works.
I factory restored my tablet - result still error @ play store app. On computer stopped working.
I added another gmail account - result error @ play store and on computer stopped working.
I cleared data and cache and force stop frame work and play store but same thing error in app and website not working.
On my phone sony ericsson xperia mini pro my apps store works perfect and i use the same email adres. Even my gf play store works good, and we are on the same area and same network provider.
Can anyone help me its day 5 without the playstore and my tablet is empty.
Thnks in advanced
Jim
Click to expand...
Click to collapse
Something may be corrupted and you have tried everything. I suggest to flash the full Asus firmware at this point.
buhohitr said:
Something may be corrupted and you have tried everything. I suggest to flash the full Asus firmware at this point.
Click to expand...
Click to collapse
can you give me a step by step instructions on how to flash the asus firmware back in it ?
jemyz07 said:
can you give me a step by step instructions on how to flash the asus firmware back in it ?
Click to expand...
Click to collapse
Please provide some info about your device, are you rooted,unlock, firmware version etc..?
buhohitr said:
Please provide some info about your device, are you rooted,unlock, firmware version etc..?
Click to expand...
Click to collapse
no im not unlocked, or rooted nothing.... the same as i bought it
Android version is 4.1.1
GPS version is V7.9.11
Wifi ersion is V7.2.0.65
Bluetooth version is V10.33
Camera version is TF700T-0xB03400
Touch Panel version is ELAN-3023-7053
Kernel version is 3.1.10 [email protected])) #1 SMP PREEMPT Tue Nov 27 18:33:09 CST 2012
Build number is JRO03C.US_epad-10.4.4.23-20121127
Pad EC version is PAD-EC20T-0216
jemyz07 said:
no im not unlocked, or rooted nothing.... the same as i bought it
Android version is 4.1.1
GPS version is V7.9.11
Wifi ersion is V7.2.0.65
Bluetooth version is V10.33
Camera version is TF700T-0xB03400
Touch Panel version is ELAN-3023-7053
Kernel version is 3.1.10 [email protected])) #1 SMP PREEMPT Tue Nov 27 18:33:09 CST 2012
Build number is JRO03C.US_epad-10.4.4.23-20121127
Pad EC version is PAD-EC20T-0216
Click to expand...
Click to collapse
Download the full firmware version from Asus website. The file should be named "US_epad-user-10.4.4.23.zip", if it named "US_epad-user-10.4.4.23_UpdateLauncher.zip", then you need to unzip it first, then you are going to see another zip file named "US_epad-user-10.4.4.23.zip". Copy this file to the root of your microsdcard (root means, don't put it in a folder). Now open up your notification you should see a message for upgrade, tab on it and upgrade process will started. You may need to reboot to see the upgrade message, but 95% you don't have to reboot. That's it. After done, make sure you delete the zip file out of your sdcard.
buhohitr said:
Download the full firmware version from Asus website. The file should be named "US_epad-user-10.4.4.23.zip", if it named "US_epad-user-10.4.4.23_UpdateLauncher.zip", then you need to unzip it first, then you are going to see another zip file named "US_epad-user-10.4.4.23.zip". Copy this file to the root of your microsdcard (root means, don't put it in a folder). Now open up your notification you should see a message for upgrade, tab on it and upgrade process will started. You may need to reboot to see the upgrade message, but 95% you don't have to reboot. That's it. After done, make sure you delete the zip file out of your sdcard.
Click to expand...
Click to collapse
Ok i have downloaded the it was named updatelauncher so i unzipped it and copied the zip folder into the root of my sdcard. I inserted the memory card but i didnt see no update notification i rebooted but still nothing must i do something in a setting or so let me thnx
jemyz07 said:
Hi everybody, my name is jim.
I own a asus transformer tf700 (infinity) wifi oly 32gb.
Its about 3 or 2 months old now, everything been working great Monday i tried to just disable some apps in the apps settings, and after i did that my play store stopped working everytime i wanted to go connect to it tells me: error retrieving information from server. [DF-DFERH-01].
Ok i did the following:
I went back to the app settings and enabed all my apps back4 - result still error @ play store app. On computer playstore working.
I clear data and cache and force stop playstore - result still error @ play store app. On computer works.
I removed credit cards on google wallet - result still error @ play store app. On computer works.
I factory restored my tablet - result still error @ play store app. On computer stopped working.
I added another gmail account - result error @ play store and on computer stopped working.
I cleared data and cache and force stop frame work and play store but same thing error in app and website not working.
On my phone sony ericsson xperia mini pro my apps store works perfect and i use the same email adres. Even my gf play store works good, and we are on the same area and same network provider.
Can anyone help me its day 5 without the playstore and my tablet is empty.
Thnks in advanced
Jim
Click to expand...
Click to collapse
I have same error and I am in Curacao, ISP is FLOW whom I suspect from blocking play store, how about your ISP? because my touchpad as well as computer can not get into playstore
ennu said:
I have same error and I am in Curacao, ISP is FLOW whom I suspect from blocking play store, how about your ISP? because my touchpad as well as computer can not get into playstore
Click to expand...
Click to collapse
I'm on Curacao too...also on FLOW. My desktop can't access the Play Store, my Xoom either (non-rooted), but my rooted Galaxy S2 can. Both on WiFi and 3G
AQUARIUSIX said:
I'm on Curacao too...also on FLOW. My desktop can't access the Play Store, my Xoom either (non-rooted), but my rooted Galaxy S2 can. Both on WiFi and 3G
Click to expand...
Click to collapse
I also am from curacao.... and at work i use UTS as ISP.... and my pad neither computer goes to play store..... and on FLOW at home it doesnt go to playstore either not even on the pad or the computer..... but on my phone using UTS or flow it goes to the playstore (APP) but if i use the browser on the phone the it doesnt go to playstore......
I dont know what could be the problem since when have you guys been experiencing this me since 18 Dec.....
AQUARIUSIX said:
I'm on Curacao too...also on FLOW. My desktop can't access the Play Store, my Xoom either (non-rooted), but my rooted Galaxy S2 can. Both on WiFi and 3G
Click to expand...
Click to collapse
I am too at Curacao. My Transformer TF700T Started doing that on thursday. My ISP is Onenet. But it does it also on the Scarlet network at work.
My Galaxy S2 works fine.(still)
Cheers.
Jurgen
jurcel said:
I am too at Curacao. My Transformer TF700T Started doing that on thursday. My ISP is Onenet. But it does it also on the Scarlet network at work.
My Galaxy S2 works fine.(still)
Cheers.
Jurgen
Click to expand...
Click to collapse
So by the looks of it.... Its not our tablets... But a proble in general here on curacao... Do u think our service providers our behind this cause remember every service provider here on curacao buys their Internet from the owner of FLOW which is columbus.... So it must be something related from there but I cant understand why our phone's does work? Thts the mystery????? What u guys think???
jemyz07 said:
So by the looks of it.... Its not our tablets... But a proble in general here on curacao... Do u think our service providers our behind this cause remember every service provider here on curacao buys their Internet from the owner of FLOW which is columbus.... So it must be something related from there but I cant understand why our phone's does work? Thts the mystery????? What u guys think???
Click to expand...
Click to collapse
You can easily verify if your isp is blocked or not, tethering your device through your phone (using LTE or 3G), then try again with google play store.
buhohitr said:
You can easily verify if your isp is blocked or not, tethering your device through your phone (using LTE or 3G), then try again with google play store.
Click to expand...
Click to collapse
Well i tried tethering from 3g and 2g and still nothing happends still recieve the error from the playstore app and i cant still connect to playstore from the pc or tab /phone browser
So try the modded Playstore? Just use the search function, device doesn't matter.
Send from my SGS3 using Tapatalk 2
jemyz07 said:
Well i tried tethering from 3g and 2g and still nothing happends still recieve the error from the playstore app and i cant still connect to playstore from the pc or tab /phone browser
Click to expand...
Click to collapse
So it's not ISP blocking problem, I have an idea, go into settings -> apps -> clear data for google framework service and google play store, then delete your google account, reboot your device and re create your google account see if that works. Also what is your build version and sku (US or WW etc..) you can find the info in settings->about tablet ->build number.
ShadowLea said:
So try the modded Playstore? Just use the search function, device doesn't matter.
Send from my SGS3 using Tapatalk 2
Click to expand...
Click to collapse
tried modded playstore but no luck, it stil gave me errorretrieving information from server [DF-DFERH-01]
In Curacao UTS wifi SGS is ok but Sony tablet S is hVing the error
buhohitr said:
So it's not ISP blocking problem, I have an idea, go into settings -> apps -> clear data for google framework service and google play store, then delete your google account, reboot your device and re create your google account see if that works. Also what is your build version and sku (US or WW etc..) you can find the info in settings->about tablet ->build number.
Click to expand...
Click to collapse
tried clear data for google framework service ad google play store, deleted google account and reboot device and recreate google account but no luck still gave me the "error retrieving information from server [DF-DFERH-01]"
---------- Post added at 12:01 PM ---------- Previous post was at 11:53 AM ----------
jemyz07 said:
So by the looks of it.... Its not our tablets... But a proble in general here on curacao... Do u think our service providers our behind this cause remember every service provider here on curacao buys their Internet from the owner of FLOW which is columbus.... So it must be something related from there but I cant understand why our phone's does work? Thts the mystery????? What u guys think???
Click to expand...
Click to collapse
Looks like only "registered" phones and tablets can make a good connection, I tried tracert 8.8.8.8 (google open dns server) in terminal on my computer and found out that the first and last server in a row of 10 servers looking for google open dns server gave me errors, don't know if that helps. need to know the exact server from play store to trace, anyone know this server number????
Currently i'm on my rooted LG Optimus F6. Whenever i opened my Play Store, It keeps showing no connection. Here's the list of events that i had done.
Singapore Time [ UTC +8]
12.45am - Deleted Google+ (System app)
1.00 am - (Problem Arises) Opened to play store, States no connection while on Wifi and/or 4G
1.05 am - Tried to uninstall updates and Reset phone
1.06 am - Opened play store , still no connection
1.06 am - Changed host files & reset phone
1.10 am - Opend Play store, No difference, Cant Access Play Store; No Connection
1.15 am - Typing on this thread
Any Ideas? Please help. Badly need Google Play Store. Your help is very much welcome. Thanks!
Warm Regards
Azrul
LG Optimus F6 4.1.2 Rooted
Did you downloaded freedom App sometimes may be running and causes it to happen
Sent from my A15 using XDA Premium 4 mobile app
Google Play services
AzrulBakri said:
Currently i'm on my rooted LG Optimus F6. Whenever i opened my Play Store, It keeps showing no connection. Here's the list of events that i had done.
Singapore Time [ UTC +8]
12.45am - Deleted Google+ (System app)
1.00 am - (Problem Arises) Opened to play store, States no connection while on Wifi and/or 4G
1.05 am - Tried to uninstall updates and Reset phone
1.06 am - Opened play store , still no connection
1.06 am - Changed host files & reset phone
1.10 am - Opend Play store, No difference, Cant Access Play Store; No Connection
1.15 am - Typing on this thread
Any Ideas? Please help. Badly need Google Play Store. Your help is very much welcome. Thanks!
Warm Regards
Azrul
LG Optimus F6 4.1.2 Rooted
Click to expand...
Click to collapse
As you are rooted.. Remove google play services(System App)
Now search in xda for Google play services.apk..
Install it..
Now sign in you account..
Open play store..
Hi guys
I'm asking you for HELP because I lost hope how to fix my problem with my new Asus Zenfone 5 on my own. I bought phone from China - Spemall.com (good and safe website). Phone is brilliant and very well made all is perfect except one thing - it was no play store installed. All other phones and tablets from them had play store installed this is first time when I had device without it.
I have this phone for two days now I was trying almost everything (in my opinion everything) to install both first Google Play Services and after that Play Store.
I downloaded both latest versions apk and first installed services and after play store but when trying to tap in play store icon all what I getting is
---Unfortunately Google play services has stopped.
I was cleaning data, cache, reinstalling both apps and even I did few times factory reset but nothing. I was still getting famous massage --- Unfortunately Google play services has stopped. Whatever I press Google settings or play store it will always end up in this same way.
Phone is not rooted!!!
I was using guides from you tube because that was easy start and you must start somewhere and sometimes when problem is little you are able to fix it but this time is different and my knowledge and you tube is not enough that's why I asking you guys to help me in this difficult moment.
Any help will be highly appreciated.
Best regards
Kabak
I can completely understand your frustration. Since we don't have a forum for your device, may I suggest posting your query in
Android Development and Hacking > Android General ? One of the Experts there will love to help you. Make sure to include your android version when you do so.
You can most certainly get Amazon Appstore installed on the tablet to get you going.
Thank you very much
Perseus71 said:
I can completely understand your frustration. Since we don't have a forum for your device, may I suggest posting your query in
Android Development and Hacking > Android General ? One of the Experts there will love to help you. Make sure to include your android version when you do so.
You can most certainly get Amazon Appstore installed on the tablet to get you going.
Click to expand...
Click to collapse
Hello
I will try to do that now once again Thank you so much at least I will go somewhere
Regards
kabak
I got sick of Google Play updating and pushing updates of Google Play Services (i'm limited on data) to my phone, so I read that uninstalling and reinstalling a modded version (yes i'm aware this modded store is used by many to pirate, but don't flag me for mentioning it. I just need to save data). Problem is, now none of my in-app purchases register with Google Play. :/ Is there a way to get these working again AND avoid my data getting sucked down by Play and Services updates? Using a Sony Xperia Z1S on 4.2, and a Huawei Ascend Mate 2 on 4.2 (both have the modded Play store and they share data via the wifi hotspot from my Huawei).
Hi there,
I'm sorry but we can help you with this problem if you Google Play isn't official. The only way to find a solution is to ask the developer of that modded market from where you are installed.
Or ask in the forum bellow :
> Android Development and Hacking > Android Q&A, Help & Troubleshooting
Good luck
I have a Hudl 2 running Android 5.1 build no. LMY471.rel.android-build.20150917.142239
kernel version. 3.10.62-x86_64_byt-g105afb7 [email protected] #1
Recently I started getting errors with lots of apps including Gmail, LastPass, Google Play Music and many more. The error is caused by Google play Services, which says "your device isnt compatible with this version".
I cannot update Google Play Services, I cannot remove it, I cannot roll back to an earlier version. There are no buttons to do so in settings / apps / all
I have tried the solutions suggested on the Tesco support pages which include, Clearing the cache on Google Play services, and clearing all data. I have performed a software reset from settings and also a hardware reset clearing all data.
Nothing works and I am at a loss as to what else to try so I am stuck with a Hudl where at least half of the apps wont work.
Any help would be appreciated.
Thanks
Mark
ductch6 said:
I have a Hudl 2 running Android 5.1 build no. LMY471.rel.android-build.20150917.142239
kernel version. 3.10.62-x86_64_byt-g105afb7 [email protected] #1
Recently I started getting errors with lots of apps including Gmail, LastPass, Google Play Music and many more. The error is caused by Google play Services, which says "your device isnt compatible with this version".
I cannot update Google Play Services, I cannot remove it, I cannot roll back to an earlier version. There are no buttons to do so in settings / apps / all
I have tried the solutions suggested on the Tesco support pages which include, Clearing the cache on Google Play services, and clearing all data. I have performed a software reset from settings and also a hardware reset clearing all data.
Nothing works and I am at a loss as to what else to try so I am stuck with a Hudl where at least half of the apps wont work.
Any help would be appreciated.
Thanks
Mark
Click to expand...
Click to collapse
Hello,
Please try posting your query here Ask any Query Newbie Friendly with all relevant details, the experts there maybe able to assist you.
-Vatsal
Thanks very much for the reply.
After much head scratching I managed to solve it myself last night. It was the wrong version of Google play services for the Android version on the tablet. Why it wouldnt update, I have no idea and why the recovery ROM has got the wrong verion of Play services is anyone guess. To solve it was a matter of finding the correct version of play services on apkmirror.com and sideloading it.
Thanks