I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?
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If you have only done this what you have described then i would say, yes, send it back.
Because only a factory reset should not bring your phone in this state.
but
Have you tried to press and hold the power button for 20 seconds?
Then it should be forced to switch off.
Sure......you have the option to fiddle around yourself.
In that case see the thread Restore Stock Firmware if above mentioned does not resolve your stuck system
I tried but the phone restarts. I sent a ticket to the Motorola support. Probably they'll tell me that I should sent it back.
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Then lets see what Motorola says.
JB|Fabo said:
I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?
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Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
steveblmk said:
Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
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I have the same problem but it doesn't even let me turn the phone off
I have a the same problem, but i have a few more details:
It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)
My Moto g phone is not working even after factory reset ,, the error is it goes white or dark and i have to switch it off again..Sometimes it starts working and then again it gets switched off then again u have try factory reset or delete cache and just hope it work ..
Any one can help me with this issue please reply
I did factory reset to my Micromax Q350. Before resetting it was running Android Marshmallow 6.0.1 with July 2016 security updates. Now when I reboot the device, after language and SIM options, it asks me to select a WiFi. But it is stuck in "checking connection... this can take a while", even when the same WiFi is working with other devices. The Select WiFi and Checking connection pages can't be skipped as the Skip button is grayed out.
My device is not rooted and I don't want to root is as long as possible, so this answer doesn't help me.
I have tried various options suggested in forums and nothing is working for me. I have tried with and without SIM cards and Micro SD card as well.
NeonCreeper said:
I have a the same problem, but i have a few more details:
It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)
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Were you ever able to fix this?
ClunkyClam99 said:
Were you ever able to fix this?
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Held power button, (or power+volume down) for a while, not too sure. Restarted after that. Just try all combination of keys for a while, might work.
Hi,
Yesterday, my Razr i stop working, the screen goes black, but steel alive inside, because there's signal when anybody calls (in the source phone only).
I tried to reset with volume down + power, but after that, stil freeze at M logo. There's no way to turn off, just wait for battery turn of.
I tried to boot in recovery mode, fastboot, something to unlock and flash, but doesn't work, the M logo remains. The only thing I can do is reboot with volume down + power and wait for the battery goes down. After goes down, I can recharge and the % os battery recharge appears, tried to turn on into recovery... same thing, the static M logo.
Anybody can help?
Anybody no idea?
I was watching a video on youtube and then suddenly my Moto G's screen went blank. I can seen a the backlight on the blank screen but nothing comes up on the screen. It can still receive the call which means the android OS is still running fine. It had almost 80% battery when it went blank. I tried pressing power button for 10 seconds for the forced restart. It restarts with a vibration but doesnt even shows the boot animation. I tried pressing VOL down and POWER button combo to bring up the boot menu, but nothing comes on the screen. I am suspecting a faulty screen. Does anyone here have any suggestions?
I have not rooted my phone yet. It runs kitkat 4.4.2.
ok so i have a moto g that is fully stock and all my apps were from the playstore and i never noticed any bad lag at all. but one day, out of the blue, i wake up to my phone showing the blue m logo and then a black screen and repeat.
so i tinkered around with it and searched the internet and heres what i found out:
I can get into fastboot mode but cant use any tools except for the barcode tool otherwise the phone just goes back into its boot loop. (yes i selected with the volume up key)
the phone has no power what so ever unless its plugged in. and i dont have to press anything to start the loop, it starts on its own as soon as i plug it in. the led blinks white twice and shows the m logo for about 5 seconds then a black screen and repeats once more then it is black for about 5 minutes then its goes into the loop once more.
i cant flash the stock firmware because when i plug the phone into my computer and put it in fastboot mode, the fastboot menu pops up for a mere seconds then the screen goes black and goes into the loop again.
the phone is not damaged and worked with no problems a few days back. i have been through countless websites!
any ideas?
Hi,
Can you specify if it's a 2013 or 2014 moto X.... And I will have your thread moved to your device Q&A section.
Sounds like a stuck power button to me though.
Thanks!
HELPPPP. My Moto G 2015 gets stuck at the logo screen, even when pressing the power button the screen goes off then comes on again and vibrates...since the battery isnt removable it cannot be permanently turned off. I cant go to recovery mode either since pressing volume down and power button merely turns the screen off, it still comes on again...help pliz asap its a rooted phone by the way
im having the same issue. any help?
Flash stock rom factory images it will fix your problem
Try volume up and power.
If you have a case that covers the buttons, take it off while doing this.