Hi,
After switching from my old trusty Desire, I'm beginning to regret getting the One s!
Anyone else having reboot problems? Mine hard restarts at least twice a day even if left completely idle (as it just has having been on charge for the last hour).
Wifi - Stays connected to access-points long, long gone. Was connected to my home according to the settings screen 5 hours after I left home. Data then stops flowing. Solution is to turn off and back on wireless.
HTC gave me a rather poor response. I have exactly the same apps (bare the new sense) on the new phone as the old, less even.
Anyone else having the same issues? I guess it's a software issue, but I want to return it if it's a faulty handset.
Thanks.
I think you should do a factory reset and then try the phone for a day whithout doing any changes to it. If it still restarts you should really send it back.
pjsmith said:
Hi,
After switching from my old trusty Desire, I'm beginning to regret getting the One s!
Anyone else having reboot problems? Mine hard restarts at least twice a day even if left completely idle (as it just has having been on charge for the last hour).
Wifi - Stays connected to access-points long, long gone. Was connected to my home according to the settings screen 5 hours after I left home. Data then stops flowing. Solution is to turn off and back on wireless.
HTC gave me a rather poor response. I have exactly the same apps (bare the new sense) on the new phone as the old, less even.
Anyone else having the same issues? I guess it's a software issue, but I want to return it if it's a faulty handset.
Thanks.
Click to expand...
Click to collapse
i have exactly the same problem. sometimes my device reboots without doing nothing. i had this on my black device and on my grey device after i gave the black one back. i contacted htc and the woman at the chat support just said it is a software problem and i should do a factory reset. to do that i should remove the battery (lol). because of that i think htc-employees are really unqualified.
same issue with wifi here.it stays a few hour connected without any problem. then it disconnects and doesn't reconnect.only if i turn it off and on again.It doesn't appear evertime wifi is on but it is annoying.i hope htc will fix this soon
wayne850 said:
i have exactly the same problem. sometimes my device reboots without doing nothing. i had this on my black device and on my grey device after i gave the black one back. i contacted htc and the woman at the chat support just said it is a software problem and i should do a factory reset. to do that i should remove the battery (lol). because of that i think htc-employees are really unqualified.
same issue with wifi here.it stays a few hour connected without any problem. then it disconnects and doesn't reconnect.only if i turn it off and on again.It doesn't appear evertime wifi is on but it is annoying.i hope htc will fix this soon
Click to expand...
Click to collapse
Certainly sounds like we have the same issues. let's hope HTC are listening and fix soon.
I have also some reboots. I think at least twice a week. And always when the phone is on standby. I hope also that htc will fix this soon =)
Not only with phones, but look at Windows or games, they also have bugs at start, but with time most of them get fixed
Mine also only reboots in standby. In my pocket, on the desk, etc. It's never done it during use, and I do use it a lot.
WiFi problem is noted. An annoyance, but no deal breaker as long as I have the WiFi toggle on the home screen. Guess it will be fixed when developers get their hands on the kernel source.
Had the phone for one week come Friday, and had one shutdown (not reboot) this far, and that happened as I was surfing multiple tabs in dolphin. Guess the phone ran out of operating space and had to clean itself out in a bad way
Got mine today so will let you know.
Sent from my HTC One S using XDA
Had the same reboot issue since 2 days (at least once a day). I have the phone since 10 days. The last program I installed was "adfree". I couldn't use it as I have no root rights yet but didn't uninstall it. Finally I uninstalled it yesterday and no more self reboot since. Hope this helps.
I've had the reboot problem on several occasions. Twice the 'One S' has even got stuck in a reboot loop (after login the phone restarts as soon as I try to start an app or report the error). This problem seems to be related to some problematic app running in the background constantly restarting itself and not the actual phone or ICS.
SOLUTION (worked for me):
1) Reboot the phone.
2) When 'HTC One S splash screen' appears hold down 'volume down' to enter safe mode. (Note: If you hold 'volume down' while powering on the device you may end up in a different mode. Don't panic just choose 'reboot' or 'power down' by navigating with power button and volume buttons and try again.)
3) The text "Safe mode" will appear in the lower left corner of the screen.
4) Login and uninstall any app that may be causing problems. Reboot the phone and see if the problem has disappeared, if not repeat 1-4.
Hope it helps!
Just wanted to update this thread on my reboot problem. Since the OTA update the other day, I've not had a single reboot, yet. The wifi connection / disconnection problem seems gone as well.
this is happening to me as well. Once I turn on wifi/ wifi calling the phone searches for a network then freezes up and reboots.. it keeps rebooting until I turn off wifi. This all started for me when I got the OTA 1.78 update. No idea how to fix it. blah!
That's odd. I can confirm that since the update (more than a week now?), I've had only 1 reboot whilst in 'Dolphin'. I was getting them at least daily before even when not using the phone. It's reboot in standby. All my wifi issues have gone. Wifi now seems to work perfectly.
I use the phone quite heavily. I'm pretty convinced that the update has fixed or at least significantly improved the issues I was experiencing. Let's hope it didn't break thinks for others who were not having the issues in the first place!
<oh, and btw - I do use internet calling (only in the last week though since the update)>
After months of running the same radios and roms, my wife's thunderbolt and my thunderbolt started restarting, sometimes getting past the booting screens and sometimes not. I'm guessing the towers/network can change and have issues with a working phone way after. I tried a lot of combinations of the radios and roms with no luck. I live in a 3g only area. I ended up getting the phone to boot far enough to turn on airplane mode before a restart after an hour of constant restarts on loading screens. After getting airplane mode turned on the reboots stopped. I ended up turning airplane mode off and was able to get into LTE On/Off and switch it to CDMA Only and the restarts stopped.
Since I did that I have turned LTE back on to see if restarts would happen again, and have not had another restart since. So if you are getting random restarts instead of changing your rom/radio try turning on airplane mode and if it fixes it. If it does it may be some problem with the network or tower. Going through different options in the Phone Info screen you may be able to find what signal(3g,4g, and so forth) may be causing the reboots. Dunno if this information will help anyone or not or if anyone knows what they might change for a few days that would cause LTE to bootloop/random restart a phone and then suddenly stop days later.
I have installed Italian OTA Nougat for about a week with clean install (no root).
The phone have suffered 3 random reboots in 5 days. I can't find the culprit of it. It's bizarre that after every random reboot there is a completely white screen after I insert the sim code and unlock the phone. I must press home button in order for the phone to be usable again and go to home screen.
I guess that the obvious answer is factory reset it again, but i really don't have the time to set it up again from scratch. Any ideas or suggestions? It's there a log of the phone that I can use to find the culprit? Thank you for your time
Block this app causes the issue with the white screen. I have uninstalled it and i how Random reboots stop too.
A week ago I rooted my note 20 ultra. Everything works really well. The only problem I have is the random restarts. Sometimes when I use my fingerprint unlock the phone just crashes into the boot screen and then boots back up to the home screen. Whenever the prompt comes back up to put in my pin, I put it in and the phone crashes again. This happens a few more times until it stops occurring and I am able to log in perfectly. I believe that the issue could be occurring due to a lack of memory, but I would like some second opinions. What do you guys think?
My Pixel 2 XL has an issue where the phone will boot and sometimes reboot randomly during the boot process. Other times, it successfully boots. When it does, all is well as long as the phone remains locked. Once the phone is unlocked however, it freezes after a few seconds and the reboots. When the phone finally unlocks without a reboot (seemingly random), it has no further restart issues and is good as long as it remains on (often weeks at a time).
I suspected it was an app causing the problem and tried booting into safe mode, but with the same result. Perhaps something that runs at startup is triggering the issue? The phone is quite old now and it has been dropped a fair number of times, perhaps it is a hardware problem, but it seems strange that the phone is fine as long as it can make it past whatever is happening at startup.
There are two things that I can visibly see happening at startup. The google assistant icon appears in the notification bar, followed by the voicemail icon.
Any ideas on this?