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[Q] Cracked screen - options?

Hello guys,
Has anyone ever needed a screen for their i727? A friend of mine managed to drop my phone on a step, facing down.
So at first you could only see a little of the top part of the screen ( with the lower half non functional) and afterwards it went all black, you can't see anything on it anymore. Volume rocker and on/off buttons work.
Do you know what would be the best option for me to get a screen/display from, given I am from Europe/Romania? Samsung here said that they don't fix something not intended for our market ( lol )...
So, would ebay be a good option? Are they original ? [le:] --- hurr durr .-- I'm a new user so I can't post links to ebay... I found 2 sellers (for white version) [/le]
Also, could it be more than just the screen ? My laptop sees it (but obviously can't select the memory card). what else could be affected?
Thanks a lot and if anybody has any other sites ( I chose ebay because they ship here).
aristik

It's the screen. Youtube, search for "i727 disassembly" or "i727 screen replacement", look at it, if you feel confident enough - buy one on eBay and do the replacement.

Jack_R1 said:
It's the screen. Youtube, search for "i727 disassembly" or "i727 screen replacement", look at it, if you feel confident enough - buy one on eBay and do the replacement.
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I agree completely, my friend replaced his screen this way. However, if you are not comfortable doing it, you might just want to buy a new one. The phone is cheap now that the S3 and S4 are out.
Also depending on how bad the drop was there could be lots of things wrong/damaged with your phone.

Blorkin said:
I agree completely, my friend replaced his screen this way. However, if you are not comfortable doing it, you might just want to buy a new one. The phone is cheap now that the S3 and S4 are out.
Also depending on how bad the drop was there could be lots of things wrong/damaged with your phone.
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thank you for your replies. I just dropped it off at a guy who has a service shop (well sort of) and he will take a look and see if anything else is wrong with it.. The phone is indeed cheap, this being one of the reasons I bought this model ( and also the 4 touch sensitive buttons at the bottom - not fancying the new trend of the galaxy family).
The thing was that I was trying to find something that was indeed OEM branded. I was afraid and still am to get something that will brake shortly after replacement. Even so, the display is 70% of the price of the phone lol..drat!
Anyway thanks for the replies...I was really enjoying the upgrade from my old infuse ..while it lasted.. :crying:
Cheers

Yeah, it is an expensive part but if you take the phone apart, you'll notice it makes up about half the phone.
Sent from my SGH-I727

Nexus 5 faulty screen (or GPU)

Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)

Wow that sucks big time. I dont have that issue on my Nexus 5 16gb. Hope you get a replacement soon.

Just called Google. The support was very good, no silly questions like "have you tried switching it off and on again?". A replacement device will be with me within some days *fingerscrossed*

temka said:
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Click to expand...
Click to collapse
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14

xenophyte said:
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
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Click to collapse
Shhiiieeeeeeete....
Yes, that is exactly what I have, but on mine only lower 3cm of the screen are affected. The 'banding' sometimes goes away if I play with the phone for a while. Sometimes it comes back. Sometimes it flickers.
Replacement device is already on its way, I suppose?

Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.

Jubakuba said:
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
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Click to collapse
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).

temka said:
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
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Cool, I was just curious as mine is "out for delivery" today.
Fingers crossed :laugh:

Looks to be a GPU related issue.I used to repair phones for a living and see a LOT of this with the HTC one and the one x. Great that Google are replacing no questions. Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk

Davies_90 said:
Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
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I'm seeing a lot of the defects are non-US units

Enddo said:
I'm seeing a lot of the defects are non-US units
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That's not true at all.

thats too bad ur so lucky btwP i waiting to arrive i can't wait also i dont know if i would upgrade from my n4 to n5 what do you think?

Ok. After RMAing the first device due to a faulty screen (GPU banding) I have finally received a replacement one.
- no dead pixels (at least after a quick test using PixelTest)
- almost no rattle (I mean I can move the buttons with my finger and they'll probably become looser, but no rattle now, shaking my phone as much as I want ))
- screen is good - no GPU banding, otherwise I wouldn't have been writing this.
- no lightbleed noticed (again, using PixelTest on 'very dark' backgrounds)
- vibration sounds quiet. As it should.
- vibration strength is probably a liiiiiiiittle bit weaker than on my 1st N5 when pressing softkeys, unlocking, etc. For calls - it buzzes very well.
All in all, I think, I have finally got a very good device *fingers-and-toes-crossed-ten-times*.

..

Probably stuck or dead pixel

Hi guys, yesterday i recieved my OPO and i noticed that there is a little dark point ( watchable only on white screen) which probably is a stuck or dead pixel. The point is very very little and amost unwatchable during normal use , but i m very finicky......what can i do? Is possible to obtain a replacement of the phone for only one pixel? Thanks for your suggestions!!!

Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon

timmaaa said:
Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon
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But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.

Basic warranty policy states that if a device is defective out of the factory you are entitled to a replacement.
Transmitted via Bacon

I have a dead pixel too - but honestly - is it worth making such a big deal out of it?! Why don't you just live with it and save you all the trouble? It's not worth it in my opinion - what if you get another device with a yellow band in exchange? That would be worse wouldn't it? There are bigger problems than just one dead pixel - if it were green all the time that would be much worse.

Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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ugh I have the same situation with my new oneplus one, this didnt happen on my old one but there is a dead/stuck pixel near the top that is green usuallly very hard to notice but sticks out like a sore thumb on black backgrounds. i am just going to deal with it unless it gets much worse is there any way to fix it short of replacing the hardware?

my co-worker has 1 stuck pixel, like you, its only visible on a white background. OPO's defective policy is only for 3 pixels or more. he ended up selling it on craigslist for the price he bought it at.

I have the exact same issue and feel the same way, though I haven't bothered with a ticket yet because I feel lucky to even have one given the extremely short supply. They haven't made a specific statement on dead pixels in the FAQs, but here are a couple close ones:
What is your warranty & return policy?http://oneplus.net/support/answer/what-is-your-warranty-return-policy
What should I do if I receive a defective product?http://oneplus.net/support/answer/what-should-i-do-if-i-received-a-defective-product
Other than that, thishttps://forums.oneplus.net/threads/dead-pixel.68381/#post-3362283 is about the most useful statement I could find from any admin on the topic. >.<
You can also do like I might and wait for your shared invites to come in, use one to buy a new phone, then sell your current one on eBay or something. Just be sure to be honest about any issues with it. Given the low supply you'd probably still get darn close to retail for it.
Sent from my OnePlus One using the XDA mobile app.

Stuck pixel here
Though I bought the phone nearly two months back, got it only today from a friend travelling from the US as my country is unsupported yet for shipping.
I discovered a white stuck pixel that stays on in any damn screen when the phone is on.
Pete Lau was drumbeating so much about being very strict with quality, but if so many people are complaining about the screen, this is not good.

Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.

Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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Hello! Yes!
I have a stuck pixel at my opo. I can just give you one advise. Don't change it. Just don't care about those pixels and more important: Don't search dead pixels. I wad also like you, and so i ordered 3x htc one x, 3x galaxy s3 and all of them had dead pixels or stuck pixels. Also my galaxy s4 had one, and my lg g2! So every ****in phone has them. It's like a big joke and you need very good luck to get one without.
So now i have my opo, and also have 1 stuck pixel. But you know what, i don't care. You have to learn this.
Otherwise you'll be going crazy. Just be happy with your phone. In some time you will get another phone anyway.
So pfff.

d4fseeker said:
Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
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Thanks @d4fseeker. Any tips on which apps we can try?

I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect

Thank you
d4fseeker said:
I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
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Thank you. Have hit the button as well

Yup! Stuck pixel here, it appeared after having the device for less than a day, it's 1 red pixel, so it's not visible on white background. But dark background its right in my face.
I had a little cluster of white pixels on my m7, never really bothered by it.
The way oneplus handle this, I don't think I'll even bother to try to get a replacement device. Well, that's the price we pay for buying from cheap Chinese manufacturer.

rbrandser said:
that's the price we pay for buying from cheap Chinese manufacturer.
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You do know that "3+ dead/stuck pixels" is what major brands also require for replacement?

Ebay replacement screen issue

Hello, I recently replaced my cracked screen with a new lcd (including frame) from a fairly reputable seller on ebay. The procedure generally went smoothly, I dont think I did any mistakes. So, the new screen looks good apart from a small issue.
When I swipe at the screen with my finger, some faint parallel vertical lines appear momentarily at the place where I swipe and they fade out quickly. They are more pronounced on gray or other midtone backgrounds, not so much on white (havent tested black). Also, I think the moisture in my hand affects how much they show, when my fingers are slightly damp, the lines tend not to show as much, but I can't say there is a certain pattern for sure.
It isnt a major issue, I suspect something with the digitizer and not software related as it appears on both safe mode and recovery.. I am just wondering whether I did something wrong with the installation of the screen or whether it is a defective/low quality screen or digitizer. I appreciate any help.

Not sure what you mean. Provide a video?
Also, was the replacement labeled as original OEM or just some random one?

Have you emailed the seller and explained the issue. If they are reputable, then they will either know why or replace it.

Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.

giannis_ch said:
Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.
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Click to collapse
Could be something wrong with the glass pressing against the panel.

giannis_ch said:
Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.
Click to expand...
Click to collapse
I wasn't expecting to be able to see anything but it is very noticeable. Strange issue, I would be in contact with the seller personally.

Thanks for the answers. It is indeed a bit of a strange issue and no matter how much I searched online, I couldnt find anything similar. My return period has expired, so I think I will see how it goes and if I can tolerate it. If not, I might send it back during the warranty period.

Cracked Screen

Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)

mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
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Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...

zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
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Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.

These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.