Okay, to make it short, I've brought home a Samsung Infuse for testing. It's not even a day yet and it's showing one hell of a problem already. Firstly, I can't install the right drivers for it. I've used Kies and tried downloading every drivers I can find but no, the phone won't even connect as mass storage. I tried going into download mode by holding the volume keys and insert the usb cable but it only gets in download mode once every 20 tries or so, the other times it just boots right into the OS. In the rare cases of successful download mode, Odin won't recognize the phone. I used SGH-i997-UCKJ4-One-Click and finally it said the phone is connected, but intructed me to install the right drivers. So I did exactly as it said but the whole process of reinstalling drivers just repeats. I put the cm7 and mosaic ROMs in the phone using wifi and flashed them, here I met another problem, the phone keeps getting into car mode. I disabled it, and the phone changed orientation although I tried disabling it back and forth. I'm raging at it here, does anybody know about these problems or should I throw the infuse at the seller's face?
Hollywings said:
Okay, to make it short, I've brought home a Samsung Infuse for testing. It's not even a day yet and it's showing one hell of a problem already. Firstly, I can't install the right drivers for it. I've used Kies and tried downloading every drivers I can find but no, the phone won't even connect as mass storage. I tried going into download mode by holding the volume keys and insert the usb cable but it only gets in download mode once every 20 tries or so, the other times it just boots right into the OS. In the rare cases of successful download mode, Odin won't recognize the phone. I used SGH-i997-UCKJ4-One-Click and finally it said the phone is connected, but intructed me to install the right drivers. So I did exactly as it said but the whole process of reinstalling drivers just repeats. I put the cm7 and mosaic ROMs in the phone using wifi and flashed them, here I met another problem, the phone keeps getting into car mode. I disabled it, and the phone changed orientation although I tried disabling it back and forth. I'm raging at it here, does anybody know about these problems or should I throw the infuse at the seller's face?
Click to expand...
Click to collapse
sounds like an issue with the usb port not the drivers.
try cleaning it, or you may need to send it to samsung for repair. if you dont want to do that then i'd make you an offer on it, but you might be insulted at what id pay for a "broken" device.
Something I ran in to as well, I ended up using the ports on the back of my PC.
Something else too ... I ended up using a Blackberry USB cable.
Hope this helps
Sent from my SAMSUNG-SGH-I997 using XDA App
I couldn't get my infuse to transfer files to my computer but then I changed cords it worked so try that.
Sent from my SGH-I997 using xda premium
Yea not an issue with infuse but the USB port. My laptop connects to it if I use the secondary or tertiary USB ports.
Sent from my SGH-I997 using XDA App
people read the whole post. his issue is not limited to computer connectivity. the phone goes into car mode on its own. car mode is triggered by a simple resistor in the car dock. different resistor values will put the phone in the different dock modes, Adam outler had a bunch on information on USB standards when he made his own captivate car mount. what is going on is most likely that a piece of semi conducive material is trapped in USB port on the phone or the port is otherwise damaged on the phone. there could also be some physical issue or calibration issue with the chip that controls the USB. I have seen similar issues on my own phone and seen atleast one post with issues identical to mine.
the seller sold it for a reason.
hello I have a doubt I can do as root, I infuse without odin or Heimdall, as my pc does not recognize my phone in download mode only gives me the error: Windows does not recognize the usb device, and try to install drivers kies , kies mini and samsung usb drivers
- I use windows xp sp 3
- Phone found on
- I have version 2.3.6 uclb3 stock
sorry my bad english
Checklist:
:good:Try rebooting ur PC after installing the official up to date drivers.
:good:If not try different USB port...
:good:Try another different USB Cable...
:good:TRY ANOTHER COMPUTER......
slicingtaco said:
Checklist:
:good:Try rebooting ur PC after installing the official up to date drivers.
:good:If not try different USB port...
:good:Try another different USB Cable...
:good:TRY ANOTHER COMPUTER......
Click to expand...
Click to collapse
already, already, already and not :/
with another PC if it is recognized but I have no access to another for now
Oddly enough I just acquired a Samsung Infuse 4G this morning, and I've gone through 4 USB cables (that work perfectly with a number of other devices, all tested one by one this morning just to prove it to myself), I've gone through dozens of USB ports across 4 computers (3 laptops and 1 desktop), and no matter what I try to do and how many times I install/uninstall/reinstall either Kies/Kies mini/the USB drivers all by themselves, I cannot get any response from Windows (or even Linux) with respect to this Infuse and I gotta say I'm a bit peeved about it (not at anyone here, or Samsung, but at the person that sold it to me - my fault there for not checking it out completely).
It'll charge fine off the microUSB port, it'll even recognize that it's been plugged into a computer and ask what mode would I like (Kies firmware upgrade, Media, USB storage) and regardless of what I do in any respect, still nothing. Windows never recognizes it at all - there's no error message about not being able to use a device, it just doesn't "see" it ever no matter what's attempted - the classic "ba-donk" sound when attaching a USB device is never heard from any computer I've plugged this phone into, nor detached it from.
What pisses me off the most is the device is at pure factory stock condition, running Froyo 2.2.1 and I can't get it to update over the air to Gingerbread 2.3.6 in any respect - it'll connect with the AT&T servers but then it says "Your device is up to date" which obviously is not correct.
So I'm stuck with a device that's not allowing me to get it off the most basic stock build - if I could just get it to Android 2.3.6 I'd be much happier with it but, I don't see it happening and I have no idea how to proceed.
Don't want to try and dump it off on someone else now even though that would be pretty easy to do off craigslist, probably get $125 for it in no time flat.
Any suggestions as to how I can make it somewhat useful past that dreaded Froyo 2.2.1 would be greatly appreciated.
It's pure stock, not rooted, but it is unlocked as it works with a T-Mobile SIM installed when I tried it. Guess there's just no potential way to force it to update to 2.3.6... dagnabbit.
EDIT:
And no, download mode, recovery, nothing works outside of the OS either, the phone goes into Download mode obviously without issues but attaching the USB cable does nothing, it's just not visible to the computer in any respect. Seems a bit odd but whatever, guess it's just dead for USB data transfer at this point.
br0adband said:
Oddly enough I just acquired a Samsung Infuse 4G this morning, and I've gone through 4 USB cables (that work perfectly with a number of other devices, all tested one by one this morning just to prove it to myself), I've gone through dozens of USB ports across 4 computers (3 laptops and 1 desktop), and no matter what I try to do and how many times I install/uninstall/reinstall either Kies/Kies mini/the USB drivers all by themselves, I cannot get any response from Windows (or even Linux) with respect to this Infuse and I gotta say I'm a bit peeved about it (not at anyone here, or Samsung, but at the person that sold it to me - my fault there for not checking it out completely).
It'll charge fine off the microUSB port, it'll even recognize that it's been plugged into a computer and ask what mode would I like (Kies firmware upgrade, Media, USB storage) and regardless of what I do in any respect, still nothing. Windows never recognizes it at all - there's no error message about not being able to use a device, it just doesn't "see" it ever no matter what's attempted - the classic "ba-donk" sound when attaching a USB device is never heard from any computer I've plugged this phone into, nor detached it from.
What pisses me off the most is the device is at pure factory stock condition, running Froyo 2.2.1 and I can't get it to update over the air to Gingerbread 2.3.6 in any respect - it'll connect with the AT&T servers but then it says "Your device is up to date" which obviously is not correct.
So I'm stuck with a device that's not allowing me to get it off the most basic stock build - if I could just get it to Android 2.3.6 I'd be much happier with it but, I don't see it happening and I have no idea how to proceed.
Don't want to try and dump it off on someone else now even though that would be pretty easy to do off craigslist, probably get $125 for it in no time flat.
Any suggestions as to how I can make it somewhat useful past that dreaded Froyo 2.2.1 would be greatly appreciated.
It's pure stock, not rooted, but it is unlocked as it works with a T-Mobile SIM installed when I tried it. Guess there's just no potential way to force it to update to 2.3.6... dagnabbit.
EDIT:
And no, download mode, recovery, nothing works outside of the OS either, the phone goes into Download mode obviously without issues but attaching the USB cable does nothing, it's just not visible to the computer in any respect. Seems a bit odd but whatever, guess it's just dead for USB data transfer at this point.
Click to expand...
Click to collapse
Did you ever find a solution for rooting your Infuse? I'm having the EXACT same issues with mine and would love to root it and move on.
I had the issue had to take it out of debug mode to get it to recognize even then only heimdall would recognize it in download mode
Sent from my SGH-I997 using xda app-developers app
juggernaut76 said:
Did you ever find a solution for rooting your Infuse? I'm having the EXACT same issues with mine and would love to root it and move on.
Click to expand...
Click to collapse
If you would like to root 2.2.1 without usb, see this post:
http://forum.xda-developers.com/showpost.php?p=28975506&postcount=2
Sent from my SGH-I997 using Tapatalk 2
Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy
ultramaroon said:
Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy
Click to expand...
Click to collapse
I had this issue with an HTC Trophy I bought. The first thing you can try is taking a toothpick or a needle of some kind and seeing if the port is jammed with pocket lint. If it isn't, your probably SOL. If you know someone with the skill, they can probably transplant a new USB port in, but you'll need to get a parts phone to get the USB port out of. :/ Is the phone taking a charge at all? If it is taking a charge but won't allow you to connect it to a computer... try this:
TheXev said:
IF THE DRIVERS FAIL TO INSTALL automatically, try this first: Click Start=>Printers and Devices=>Right Click on the big computer and select "Device installation settings"=> Select "Yes, do this automatically."=>Save changes.
Click to expand...
Click to collapse
Just to take a quote from my guide on installing HSPL on SparkW (HTC Trophy).
If the phone isn't taking a charge either.. I'd say your in the same boat I was with that 2nd Trophy of mine. I bought a 3rd HTC Trophy with a cracked digitizer, and transplanted the entire LCD/digitizer assembly from my 2nd phone into it just to avoid the tiny ass soldering job that would be required to fix it.
Having taken apart my HTC Pro 7 on Alltel (its the same phone as the Arrive), I'd say the job is similar in skill requirements. :/ Only thing is, an entire LCD/digitizer transplant is actually slightly easier to do on the Arrive/Pro 7 then it is on a Trophy.
ultramaroon said:
Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy
Click to expand...
Click to collapse
You might have tried this already, but I want to ask anyways just in case: Since you bought it used, did it come with the official USB data cable, or are you using your own? Not just any cable with work. It has to be a Micro-USB Data+Power cable. It has to be thick enough to send enough data and power through the cable. The symptoms you describe usually do happen when people try to use normal power USB cables. So, it might not be the port, but the cable. Other than that, I can't think of anything else. Good luck!
leadpoizon said:
You might have tried this already, but I want to ask anyways just in case: Since you bought it used, did it come with the official USB data cable, or are you using your own? Not just any cable with work. It has to be a Micro-USB Data+Power cable. It has to be thick enough to send enough data and power through the cable. The symptoms you describe usually do happen when people try to use normal power USB cables. So, it might not be the port, but the cable. Other than that, I can't think of anything else. Good luck!
Click to expand...
Click to collapse
Actually it did not come with the original USB data cable, but I have a bunch of cables for previous smartphones. The cables (from a Nexus One and a Optimus S) both work with their respective phones and deliver both power and cable, but with the Arrive, only shows data. Is it possible that a power cable USB cable would deliver data to two other phones but not the Arrive?
TheXev said:
I had this issue with an HTC Trophy I bought. The first thing you can try is taking a toothpick or a needle of some kind and seeing if the port is jammed with pocket lint. If it isn't, your probably SOL. If you know someone with the skill, they can probably transplant a new USB port in, but you'll need to get a parts phone to get the USB port out of. :/ Is the phone taking a charge at all? If it is taking a charge but won't allow you to connect it to a computer... try this:
Just to take a quote from my guide on installing HSPL on SparkW (HTC Trophy).
If the phone isn't taking a charge either.. I'd say your in the same boat I was with that 2nd Trophy of mine. I bought a 3rd HTC Trophy with a cracked digitizer, and transplanted the entire LCD/digitizer assembly from my 2nd phone into it just to avoid the tiny ass soldering job that would be required to fix it.
Having taken apart my HTC Pro 7 on Alltel (its the same phone as the Arrive), I'd say the job is similar in skill requirements. :/ Only thing is, an entire LCD/digitizer transplant is actually slightly easier to do on the Arrive/Pro 7 then it is on a Trophy.
Click to expand...
Click to collapse
Thanks for the advice. I've been thinking about replacing the USB port. There doesn't appear to be any dust or anything; I get power but no data. I actually took the phone apart using a guide on this forum. Taking it apart really wasn't that hard, at least the amount that I took apart, but the USB port is soldered on really tiny and I'm not sure i'd be able to desolder / resolder a new piece all that easily. If anyone's done that before, please let me know. The other option would be to get a phone with cracked screen/etc, and replace it with the nice screen on mine. But all that work might not be worth simply getting a phone that's just working for a bit more cash.
ultramaroon said:
Thanks for the advice. I've been thinking about replacing the USB port. There doesn't appear to be any dust or anything; I get power but no data. I actually took the phone apart using a guide on this forum. Taking it apart really wasn't that hard, at least the amount that I took apart, but the USB port is soldered on really tiny and I'm not sure i'd be able to desolder / resolder a new piece all that easily. If anyone's done that before, please let me know. The other option would be to get a phone with cracked screen/etc, and replace it with the nice screen on mine. But all that work might not be worth simply getting a phone that's just working for a bit more cash.
Click to expand...
Click to collapse
Yeah, I had the same fears when I saw my USB port on my 2nd Trophy ( I can solder but that tiny...). I just won an auction for a US Cellular Pro 7, that is having charging issues, but I'll probably just swap the entire LCD assembly to my Alltel Pro 7 if the port doesn't have an easy to fix.
So, you can get data but the phone won't charge? That's really strange. If you can get data though, you should be able to flash it. When I was using my 2nd Trophy for development, it wasn't charging well, and I'd "borrow" another battery pack from a different phone to keep it charge and flash it, but the USB port basically gave up on life after a long time and I had to stop using it.
Also remember, if you where planning on a custom rom, you DO NOT want to update the phone if it still has a 1.xxx series bootloader! The only method I found that worked to downgrade the bootloader was using a GoldCard setup (thankfully, I had built one about six months ago).
No, I can charge but can't get any data. I think I've decided against soldering the USB port... especially because maybe it's not even the port, but a logic board problem. Anyway, I'm probably going to do as you did, pick up a used "broken" phone with a cracked screen or whatever, and just swap components over, since the phone I have is otherwise in really pristine condition. Or maybe I'll just purchase a working one to avoid all the trouble. I was at first hoping there was some hack to update the phone some other way (bluetooth / wifi / swapping microUSB cards), but it just doesn't seem possible. Microsoft made wp7 pretty difficult to hack around with compared to Android...
Are the custom Roms worth it? I saw the htc arrive hacking forum here on xdadevelopers, but i couldn't quite figure out what the main benefits are... (as you might guess, I am a WP newbie / recovering android user...)
TheXev said:
Yeah, I had the same fears when I saw my USB port on my 2nd Trophy ( I can solder but that tiny...). I just won an auction for a US Cellular Pro 7, that is having charging issues, but I'll probably just swap the entire LCD assembly to my Alltel Pro 7 if the port doesn't have an easy to fix.
So, you can get data but the phone won't charge? That's really strange. If you can get data though, you should be able to flash it. When I was using my 2nd Trophy for development, it wasn't charging well, and I'd "borrow" another battery pack from a different phone to keep it charge and flash it, but the USB port basically gave up on life after a long time and I had to stop using it.
Also remember, if you where planning on a custom rom, you DO NOT want to update the phone if it still has a 1.xxx series bootloader! The only method I found that worked to downgrade the bootloader was using a GoldCard setup (thankfully, I had built one about six months ago).
Click to expand...
Click to collapse
ultramaroon said:
No, I can charge but can't get any data. I think I've decided against soldering the USB port... especially because maybe it's not even the port, but a logic board problem. Anyway, I'm probably going to do as you did, pick up a used "broken" phone with a cracked screen or whatever, and just swap components over, since the phone I have is otherwise in really pristine condition. Or maybe I'll just purchase a working one to avoid all the trouble. I was at first hoping there was some hack to update the phone some other way (bluetooth / wifi / swapping microUSB cards), but it just doesn't seem possible. Microsoft made wp7 pretty difficult to hack around with compared to Android...
Are the custom Roms worth it? I saw the htc arrive hacking forum here on xdadevelopers, but i couldn't quite figure out what the main benefits are... (as you might guess, I am a WP newbie / recovering android user...)
Click to expand...
Click to collapse
WP8 will bring OTA updates to the table, so for now, Zune is it for updating on WP7's. I find it really odd you can charge it but not get data. Have you tried a factory reset? What does Zune do when you plug it in? Do you get any "unknown" devices listed in device manager, if so, what devices? When you put the phone in bootloader mode (power off phone, old down button and press power.. tri-color screen will appear), will it switch from Serial to USB [btw, in bootloader mode, it is normal for the phone not to charge.]?
I will note (only because of my recent experience) that the bootloader driver will not download from Windows Update for x64 systems (prob not for 32-bit either, but unsure). Your options to install that are to install Android Sync (or pull the drivers out from it), or use a moded inf for older HTC Android phones. I moded an x64-bit driver that should work.. at least on Trophy and Arrive/Pro 7 (CDMA), perhaps others with the same hardware ID.
This driver is only used for diagnostic mode. Zune driver is completely different and should install on a system even without Zune installed (in Windows 7 anyway). It is possible that if the diag driver works, but the Zune driver doesn't, that some weirdness has gone on from an unlocked rom + ansar's USB tethering app that will prevent your phone from connecting to Zune. Only way I've found to fix that weirdness is to flash a custrom ansar rom and run his USB tethering app, and tap "Zune mode"... but normally the phone wouldn't charge at all if this was the problem. ;
Anyway.. check device manager and see if anything is popping up.. even an unrecognized device.
*edit* The driver will prompt you that it is unsigned. That is because I modified the older HTC Diag driver from my HTC Eris [that's easier then me redownloading a useless Android app I'll never use again!] I take no resposability blah blah blah for anything this driver does (It should be fine though )
Thanks. I followed your instructions best as I can (I am a newb to WP).. Some interesting results.
I've tried factory resetting it. A few times, both via hardware (pressing volume button with power or something) and via the software. Neither helped. I've installed and uninstalled Zune a bunch of times. It doesn't load up when I plug the device in. (when i plug the device into USB, it makes the sound that it gets power and starts charging; i get the same sound when I plug it into a wall) If I open the Zune application, it will say device not connected no matter if the phone is connected or not. I get one "unknown" device listed, called HTC. When I try to force it to install device drivers, it can't find any. I tried to point it to the Zune/drivers folder, but it says it can't find drivers for the device. When i load to bootloader, it does switch from Serial to USB.
OK, so then I installed your diagnostic device driver. I had the phone in bootloader and plugged it in; at this point, the computer installed device drivers for a Quallcomm MSM/CDMA device. Then for a brief second, Windows Mobile Device Center loaded up, but it said Device Not Connected. Now when I go into device manager, the phone is listed under HTC modem, as per your device driver. However, when I restart the phone, Zune still doesn't recognize the phone.
So it's weird because obviously the computer sees something. Just not the right thing....
TheXev said:
WP8 will bring OTA updates to the table, so for now, Zune is it for updating on WP7's. I find it really odd you can charge it but not get data. Have you tried a factory reset? What does Zune do when you plug it in? Do you get any "unknown" devices listed in device manager, if so, what devices? When you put the phone in bootloader mode (power off phone, old down button and press power.. tri-color screen will appear), will it switch from Serial to USB [btw, in bootloader mode, it is normal for the phone not to charge.]?
I will note (only because of my recent experience) that the bootloader driver will not download from Windows Update for x64 systems (prob not for 32-bit either, but unsure). Your options to install that are to install Android Sync (or pull the drivers out from it), or use a moded inf for older HTC Android phones. I moded an x64-bit driver that should work.. at least on Trophy and Arrive/Pro 7 (CDMA), perhaps others with the same hardware ID.
This driver is only used for diagnostic mode. Zune driver is completely different and should install on a system even without Zune installed (in Windows 7 anyway). It is possible that if the diag driver works, but the Zune driver doesn't, that some weirdness has gone on from an unlocked rom + ansar's USB tethering app that will prevent your phone from connecting to Zune. Only way I've found to fix that weirdness is to flash a custrom ansar rom and run his USB tethering app, and tap "Zune mode"... but normally the phone wouldn't charge at all if this was the problem. ;
Anyway.. check device manager and see if anything is popping up.. even an unrecognized device.
*edit* The driver will prompt you that it is unsigned. That is because I modified the older HTC Diag driver from my HTC Eris [that's easier then me redownloading a useless Android app I'll never use again!] I take no resposability blah blah blah for anything this driver does (It should be fine though )
Click to expand...
Click to collapse
ultramaroon said:
Thanks. I followed your instructions best as I can (I am a newb to WP).. Some interesting results.
I've tried factory resetting it. A few times, both via hardware (pressing volume button with power or something) and via the software. Neither helped. I've installed and uninstalled Zune a bunch of times. It doesn't load up when I plug the device in. (when i plug the device into USB, it makes the sound that it gets power and starts charging; i get the same sound when I plug it into a wall) If I open the Zune application, it will say device not connected no matter if the phone is connected or not. I get one "unknown" device listed, called HTC. When I try to force it to install device drivers, it can't find any. I tried to point it to the Zune/drivers folder, but it says it can't find drivers for the device. When i load to bootloader, it does switch from Serial to USB.
OK, so then I installed your diagnostic device driver. I had the phone in bootloader and plugged it in; at this point, the computer installed device drivers for a Quallcomm MSM/CDMA device. Then for a brief second, Windows Mobile Device Center loaded up, but it said Device Not Connected. Now when I go into device manager, the phone is listed under HTC modem, as per your device driver. However, when I restart the phone, Zune still doesn't recognize the phone.
So it's weird because obviously the computer sees something. Just not the right thing....
Click to expand...
Click to collapse
Okay, the good news is that you can flash roms if you want. Bootloader uses a different driver from Zune/normal mode. So the Zune driver isn't installing (which means your PC is the problem, not the phone).
There are a few options you can try, but the easy one is... make sure the newest Zune is installed, then when you try to manually install the driver for the missing "HTC" device, point the driver installation to windows/inf to see if that fixes it (I had a weird issue with Windows 7 32-bit once where the only way I can install even basic drivers was to point it to windows/inf lol. If not, I'll use a driver pulling program and pull the Zune driver for you and post it here.
The Zune driver is definitely installed; last night I picked up another Arrive (I am heading out of town tomorrow so I really wanted something with a good maps app) and it works fine with the same computer/same cable. So at least I've got a working one now; would still like to get the other one working, though...
So I went into the Settings/About of each phone to compare some of the info, in case it helps:
Working Phone:
OS version: 7.10.7720.68
Firmware revision number: 2305.13.40301.651
Hardware revision number: 0002
Bootloader version: 4.3.230513.1(130787)
Non-working phone:
OS version: 7.0.7403.0
Firmware revision number: 2305.06.12501.651
Hardware revision number: 0002
Bootloader version: 1.25.230506.1(118490)
TheXev said:
Okay, the good news is that you can flash roms if you want. Bootloader uses a different driver from Zune/normal mode. So the Zune driver isn't installing (which means your PC is the problem, not the phone).
There are a few options you can try, but the easy one is... make sure the newest Zune is installed, then when you try to manually install the driver for the missing "HTC" device, point the driver installation to windows/inf to see if that fixes it (I had a weird issue with Windows 7 32-bit once where the only way I can install even basic drivers was to point it to windows/inf lol. If not, I'll use a driver pulling program and pull the Zune driver for you and post it here.
Click to expand...
Click to collapse
Well, like you said, I was indeed able to flash a rom. I put in a new the Sianto 7.8 one and it loads up just fine. However, when I plug in cord, Zune still doesn't recognize it. So bizarre. But better than before!
ultramaroon said:
The Zune driver is definitely installed; last night I picked up another Arrive (I am heading out of town tomorrow so I really wanted something with a good maps app) and it works fine with the same computer/same cable. So at least I've got a working one now; would still like to get the other one working, though...
So I went into the Settings/About of each phone to compare some of the info, in case it helps:
Working Phone:
OS version: 7.10.7720.68
Firmware revision number: 2305.13.40301.651
Hardware revision number: 0002
Bootloader version: 4.3.230513.1(130787)
Non-working phone:
OS version: 7.0.7403.0
Firmware revision number: 2305.06.12501.651
Hardware revision number: 0002
Bootloader version: 1.25.230506.1(118490)
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ultramaroon said:
Well, like you said, I was indeed able to flash a rom. I put in a new the Sianto 7.8 one and it loads up just fine. However, when I plug in cord, Zune still doesn't recognize it. So bizarre. But better than before!
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Okay, what I want you to try next is this: Install ansar's USB tethering and select "Zune mode" and see if that makes it work with Zune. If you played around with this app before and switched it to diag mode, that can permanently make it stuck in daig mode, causing something similar to this. Even if you haven't messed with ansar's USB tethering in the past, try it anyway and see if it helps (you can download it via Bazaar too if that's easier then pushing the xap).
I'll try this when I get back in town next week. THanks for your help, TheXev.
TheXev said:
Okay, what I want you to try next is this: Install ansar's USB tethering and select "Zune mode" and see if that makes it work with Zune. If you played around with this app before and switched it to diag mode, that can permanently make it stuck in daig mode, causing something similar to this. Even if you haven't messed with ansar's USB tethering in the past, try it anyway and see if it helps (you can download it via Bazaar too if that's easier then pushing the xap).
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Success!!!! Zune/Windows recognizes my phone once again. I guess the previous owner was screwing around and got it stuck in the other mode. I am very grateful for all your help, Xev. Now I have two devices; perhaps I should sell one. Also I saw that you are preparing your own ROM? I look forward to trying it out..
ultramaroon said:
I'll try this when I get back in town next week. THanks for your help, TheXev.
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