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The new infuse drives me mad

Okay, to make it short, I've brought home a Samsung Infuse for testing. It's not even a day yet and it's showing one hell of a problem already. Firstly, I can't install the right drivers for it. I've used Kies and tried downloading every drivers I can find but no, the phone won't even connect as mass storage. I tried going into download mode by holding the volume keys and insert the usb cable but it only gets in download mode once every 20 tries or so, the other times it just boots right into the OS. In the rare cases of successful download mode, Odin won't recognize the phone. I used SGH-i997-UCKJ4-One-Click and finally it said the phone is connected, but intructed me to install the right drivers. So I did exactly as it said but the whole process of reinstalling drivers just repeats. I put the cm7 and mosaic ROMs in the phone using wifi and flashed them, here I met another problem, the phone keeps getting into car mode. I disabled it, and the phone changed orientation although I tried disabling it back and forth. I'm raging at it here, does anybody know about these problems or should I throw the infuse at the seller's face?

Hollywings said:
Okay, to make it short, I've brought home a Samsung Infuse for testing. It's not even a day yet and it's showing one hell of a problem already. Firstly, I can't install the right drivers for it. I've used Kies and tried downloading every drivers I can find but no, the phone won't even connect as mass storage. I tried going into download mode by holding the volume keys and insert the usb cable but it only gets in download mode once every 20 tries or so, the other times it just boots right into the OS. In the rare cases of successful download mode, Odin won't recognize the phone. I used SGH-i997-UCKJ4-One-Click and finally it said the phone is connected, but intructed me to install the right drivers. So I did exactly as it said but the whole process of reinstalling drivers just repeats. I put the cm7 and mosaic ROMs in the phone using wifi and flashed them, here I met another problem, the phone keeps getting into car mode. I disabled it, and the phone changed orientation although I tried disabling it back and forth. I'm raging at it here, does anybody know about these problems or should I throw the infuse at the seller's face?
Click to expand...
Click to collapse
sounds like an issue with the usb port not the drivers.
try cleaning it, or you may need to send it to samsung for repair. if you dont want to do that then i'd make you an offer on it, but you might be insulted at what id pay for a "broken" device.

Something I ran in to as well, I ended up using the ports on the back of my PC.
Something else too ... I ended up using a Blackberry USB cable.
Hope this helps
Sent from my SAMSUNG-SGH-I997 using XDA App

I couldn't get my infuse to transfer files to my computer but then I changed cords it worked so try that.
Sent from my SGH-I997 using xda premium

Yea not an issue with infuse but the USB port. My laptop connects to it if I use the secondary or tertiary USB ports.
Sent from my SGH-I997 using XDA App

people read the whole post. his issue is not limited to computer connectivity. the phone goes into car mode on its own. car mode is triggered by a simple resistor in the car dock. different resistor values will put the phone in the different dock modes, Adam outler had a bunch on information on USB standards when he made his own captivate car mount. what is going on is most likely that a piece of semi conducive material is trapped in USB port on the phone or the port is otherwise damaged on the phone. there could also be some physical issue or calibration issue with the chip that controls the USB. I have seen similar issues on my own phone and seen atleast one post with issues identical to mine.
the seller sold it for a reason.

[Q] wont regester to usb.

i just got this and was trying to root it. but when i plug it into the pot {or any port for that matter} i just charges. nothing more. ive installed the drivers, turned on usb debuging, and tried to use mass storage. nothing. please help i really want to root this

well first welcome to the G2x forums. you have alot of reading to do.
make sure you read EVERYTHING before you start ANYTHING. sometimes a few passes over a post really helps.
you say your trying to get root, well there is a guide in the general section stickied up top to show you just how to do this. i linked to it Here for you.
Im not sure if you've owned and Rooted other android devices, but the G2X is a little different than most. just read that ENTIRE post start to finish and then follow all of the steps. if all you want is to be rooted on the stock rom, then you can stop at step 3. otherwise follow all the way through.
have fun and hope it works for ya.

NA. I got the rooting down. But my laptop wont even pick up that I've hooked up my g2x. It just charges.

spade1788 said:
NA. I got the rooting down. But my laptop wont even pick up that I've hooked up my g2x. It just charges.
Click to expand...
Click to collapse
what are you trying to do?
are you trying to use NVFlash?
are you trying to connect via USB to transfer files?
or are you trying to get root via the computer?
if your just trying to transfer files via USB, what ROM are you currently using?

im rooting its. but it will only charge when hooked up to my lap top. ive used other cords, laptops, installed the drivera. just wont regester

spade1788 said:
im rooting its. but it will only charge when hooked up to my lap top. ive used other cords, laptops, installed the drivera. just wont regester
Click to expand...
Click to collapse
I don't know of any computer applications that gain root for us, so unless you can link to the guide you are using, i can't help
Sent from my LG-P999 using Tapatalk 2

I'm not using a guide. I'm just plugging my g2x into my laptop so I can start rooting but all it does is charge. No USB message on the phone or computer. I just want to know how to male it connect

spade1788 said:
I'm not using a guide. I'm just plugging my g2x into my laptop so I can start rooting but all it does is charge. No USB message on the phone or computer. I just want to know how to male it connect
Click to expand...
Click to collapse
1) you cant root like that, so stop trying.
2) if you are trying to get root, just follow the link i posted above and you will have it in no time
3) if you properly installed the drivers for USB Mass-Storage, it should show up on your computer just like any other USB Drive, try These (i searched Google and picked the first thing) and see if it works.
4) if you are trying to use ADB or another debugging tool, make sure USB-Debugging is checked in your settings.
5)if none of this works, its a hardware issue with either your computer or your phone.
im trying to help, but every time i ask you a question, you seem to ignore it and just re-state your first post. you said you have rooting down, but you obviously dont, you are trying to get root, but it seems as if you wont even read my entire posts.
so this is most likely the last post im going to make in this thread, hope it works out for you.

Just to say, I'm assuming he is aware just plugging the phone into the computer won't root it. It sounds to me like he was saying, he was planning on rooting the phone so he did the steps to get it connected to the computer but it is just charging and not showing up anywhere so he is unable to proceed to the actual rooting steps.
If you're on Windows 7 maybe try XP my phone had issues connecting to Windows 7 even though I see many people that have done it perfectly fine. I had to get the screen replaced when I dropped my phone and since then it hasn't been registering to my computer only charging so as Klathmon already suggested in my similar thread about this, the USB port on the phone itself is damaged so Wednesday I'm getting a replacement -_- good luck with your issue.

spade1788 said:
I'm not using a guide. I'm just plugging my g2x into my laptop so I can start rooting but all it does is charge. No USB message on the phone or computer. I just want to know how to male it connect
Click to expand...
Click to collapse
Could it possibly be your micro USB cable? I know some of them only support charging and not data transfer. Maybe try another computer if it isn't the cable. Are you rooting it with SuperOneClick? just curious

I had two bad Galaxy Nexus' with a confirmed defective USB port. Bear in Mind with both phones I did not root them. The first one came rooted (Check out NewEggs reviews about this "The Box was Open" issue) and the second one did not.
http://forum.xda-developers.com/showthread.php?t=1589628
So I returned it (the second one that exhibited this) for refund to NewEgg and ordered one directly from Google Play
On the GNex forums they kept telling me to check if Fast-Charge was enabled. I tried different cables, Different batteries, with or without SIM. Enabling/Disabling fast-charge, Switching between PTP and MTP, well over 100 different computers (I work in IT and have a literal TON (over two thousand pounds) of computers to work with) and USB cables. I personally came to the conclusion that the part of the port that transfers data to an external part is fried. It saddens me to say that your port may be fried on your G2x.
By the way, the G2x absolutely demolishes the GNex in respect to performance, but the GNex's stability makes me very very happy.

Fixed!
After months of searching the net for a solution, my issue was resolved by replacing the usb flex cable in the phone. I can't tell you how elated I was then I first hooked it up.

[Q] USB Connection on/off every 2 seconds

I am trying to connect via USB to my PC, not having much luck. I've tried several micro USB cables, and tried plugging them into every USB port on my PC.
When I plug in, and view "Devices and Printers" in Windows 7 32-bit, I can see a total of 6 LG devices show up:
LG Android Phone
LGE p999DW USB Device
LG Android (modem)
LG Android (NMEA)
LG Android (Serial)
Android Sooner Single ADB Interface
But literally every second some of them fall off the list and some reappear, sometimes they are all present for 1 second, sometimes none of them are present, and every combination in between.
I have no ideas left here. Uninstalled the LG driver from control panel, and reinstalled. Tried brushing out the USB port on the phone, as well as the old NES 8-bit blow method, no luck. Lots of cables tried all of which have worked in the past, no luck. Anyone have any thoughts?

Put the phone in apx mode by taking out the battery, holding vol +/-, plugging in the phone and waiting until the driver is ready.
Apx mode won't reconnect if dropped. .. I would guess a bad USB connector if the problem exists.
Also if the PC is overclocked turn that off. It messes with USB.
Sent from my LG-P999 using XDA

sound like a connection problem, either with the cable or your physical port on the computer

So it's connecting fine in APX mode, it stays connected in Devices & Printers. But I can't run the LG Mobile Support Tool from there, I've got to boot into Android. As soon as I boot into Android and connect USB, it's dropping the various device profiles in and out of Devices & Printers ever second.
Does it seems odd that I get a good solid connection in APX mode, but not when connecting with Android booted? Seems if the problem was with the USB connector on the phone, it would be an issue all the time.
Any other suggestions? I've tried going back to stock recovery and stock ROM, same issue. I'm really just trying to get the baseband update.

robbieas said:
So it's connecting fine in APX mode, it stays connected in Devices & Printers. But I can't run the LG Mobile Support Tool from there, I've got to boot into Android. As soon as I boot into Android and connect USB, it's dropping the various device profiles in and out of Devices & Printers ever second.
Does it seems odd that I get a good solid connection in APX mode, but not when connecting with Android booted? Seems if the problem was with the USB connector on the phone, it would be an issue all the time.
Any other suggestions? I've tried going back to stock recovery and stock ROM, same issue. I'm really just trying to get the baseband update.
Click to expand...
Click to collapse
So you can safely say that the connector is good and cable its good. This suggests a software problem... either in Android or PC.
You can try the cleanup batch tool but I doubt it would solve the issue. Does not hurt to try though.
Sent from my LG-P999 using XDA

Are all of your Lg Drivers up to date?

No luck there either. Seems like a hardware problem, but it works fine in APX, only cutting in and out once Android boots.

I've been having the exact same issue.
Sent from my LG-P999 using XDA

Great, we've got strength in numbers!
So I've tried everything. I've flashed to stock recovery and OS, uninstalled the LG driver and reinstalled, multiple USB cables, different machines, USB debugging on/off, and every combination of things I can think of.
Sucks if if it's a hardware issue. Out of warranty period and I don't want to pay $130 or whatever the insurance deductible is for something so small... but I can't get 2.3.4 loaded without getting USB connected.
I'd be sure it's a USB connection problem, if I didn't get a smooth steady connection in APX mode. I've used NVFlash several times without issue.

Yeah I've only noticed it since i got the 2.3.4 update.
I've tried all my usb ports, and it will pop-up.
Last night i finally got it to let me decide to turn usb mass storage on but when I opened my computer nothing was showing up.

Just got a replacement g2x today after a long battle with my old one's usb port. When i was troubleshooting, I found that vmware and blackberry drivers can cause conflicts.
Try plugging in the phone and removing the drivers for all the LG devices you see in device manager.
btw... brand new replacement phone, if i move it the slightest bit while connected windows will play the disconnect/reconnect sound. I think LH just screwed up in the port design...
There's a funky greenish sticker around the usb port on this new one. Not sure what thats all about... cant tell if this is a refurb either.

Finally got mine to stop. I did a system restore on my laptop and it was good

@captmorganz the green sticker was on both my originals, and to check for the refurbished or not there is a code on the back under the battery by the screws that shows p999dw for original and something close but another letter at the end for refurbished, can't think right now since I've been at work for about 15 hours doing nothing and drinking coffee for the past 5 haha, excuse the rant.
Sent from my LG-P999 using xda premium

[Q] Got a used sprint arrive, but USB port appears to be broken. Any options?

Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy

ultramaroon said:
Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy
Click to expand...
Click to collapse
I had this issue with an HTC Trophy I bought. The first thing you can try is taking a toothpick or a needle of some kind and seeing if the port is jammed with pocket lint. If it isn't, your probably SOL. If you know someone with the skill, they can probably transplant a new USB port in, but you'll need to get a parts phone to get the USB port out of. :/ Is the phone taking a charge at all? If it is taking a charge but won't allow you to connect it to a computer... try this:
TheXev said:
IF THE DRIVERS FAIL TO INSTALL automatically, try this first: Click Start=>Printers and Devices=>Right Click on the big computer and select "Device installation settings"=> Select "Yes, do this automatically."=>Save changes.
Click to expand...
Click to collapse
Just to take a quote from my guide on installing HSPL on SparkW (HTC Trophy).
If the phone isn't taking a charge either.. I'd say your in the same boat I was with that 2nd Trophy of mine. I bought a 3rd HTC Trophy with a cracked digitizer, and transplanted the entire LCD/digitizer assembly from my 2nd phone into it just to avoid the tiny ass soldering job that would be required to fix it.
Having taken apart my HTC Pro 7 on Alltel (its the same phone as the Arrive), I'd say the job is similar in skill requirements. :/ Only thing is, an entire LCD/digitizer transplant is actually slightly easier to do on the Arrive/Pro 7 then it is on a Trophy.

ultramaroon said:
Hello all, I recently purchased a used htc arrive on craigslist but turns out I got scammed because the USB Port appears to be broken. Before I bought it, I checked that the ESN was clean and the phone turned on and it appeared to work, but since then I've tried plugging the phone with multiple USB cables into four different PCs, a few Macs, and even though the phone will charge, the computers just don't recognize it as a phone (in windows device manager, it is an unknown device called HTC). I've installed and uninstalled and reinstalled the Zune software on PC, and the Windows Phone 7 connector software for Mac. So it looks like I've been scammed with a broken phone.
The unfortunate thing is that it's still on Windows Phone 7.0 and hasn't been updated. It looks like Windows Phone must be plugged into a computer to do a hardware update, and it also looks like I can't even download any older apps because it tells me I have to update the system to download apps.
Does anyone know of any workaround to get the phone updated without connecting it to a computer? Or some way to fix the USB port? Or will i just have to buy another phone / be stuck with WP7 without any apps?
Thanks for any ideas,
Andy
Click to expand...
Click to collapse
You might have tried this already, but I want to ask anyways just in case: Since you bought it used, did it come with the official USB data cable, or are you using your own? Not just any cable with work. It has to be a Micro-USB Data+Power cable. It has to be thick enough to send enough data and power through the cable. The symptoms you describe usually do happen when people try to use normal power USB cables. So, it might not be the port, but the cable. Other than that, I can't think of anything else. Good luck!

leadpoizon said:
You might have tried this already, but I want to ask anyways just in case: Since you bought it used, did it come with the official USB data cable, or are you using your own? Not just any cable with work. It has to be a Micro-USB Data+Power cable. It has to be thick enough to send enough data and power through the cable. The symptoms you describe usually do happen when people try to use normal power USB cables. So, it might not be the port, but the cable. Other than that, I can't think of anything else. Good luck!
Click to expand...
Click to collapse
Actually it did not come with the original USB data cable, but I have a bunch of cables for previous smartphones. The cables (from a Nexus One and a Optimus S) both work with their respective phones and deliver both power and cable, but with the Arrive, only shows data. Is it possible that a power cable USB cable would deliver data to two other phones but not the Arrive?

TheXev said:
I had this issue with an HTC Trophy I bought. The first thing you can try is taking a toothpick or a needle of some kind and seeing if the port is jammed with pocket lint. If it isn't, your probably SOL. If you know someone with the skill, they can probably transplant a new USB port in, but you'll need to get a parts phone to get the USB port out of. :/ Is the phone taking a charge at all? If it is taking a charge but won't allow you to connect it to a computer... try this:
Just to take a quote from my guide on installing HSPL on SparkW (HTC Trophy).
If the phone isn't taking a charge either.. I'd say your in the same boat I was with that 2nd Trophy of mine. I bought a 3rd HTC Trophy with a cracked digitizer, and transplanted the entire LCD/digitizer assembly from my 2nd phone into it just to avoid the tiny ass soldering job that would be required to fix it.
Having taken apart my HTC Pro 7 on Alltel (its the same phone as the Arrive), I'd say the job is similar in skill requirements. :/ Only thing is, an entire LCD/digitizer transplant is actually slightly easier to do on the Arrive/Pro 7 then it is on a Trophy.
Click to expand...
Click to collapse
Thanks for the advice. I've been thinking about replacing the USB port. There doesn't appear to be any dust or anything; I get power but no data. I actually took the phone apart using a guide on this forum. Taking it apart really wasn't that hard, at least the amount that I took apart, but the USB port is soldered on really tiny and I'm not sure i'd be able to desolder / resolder a new piece all that easily. If anyone's done that before, please let me know. The other option would be to get a phone with cracked screen/etc, and replace it with the nice screen on mine. But all that work might not be worth simply getting a phone that's just working for a bit more cash.

ultramaroon said:
Thanks for the advice. I've been thinking about replacing the USB port. There doesn't appear to be any dust or anything; I get power but no data. I actually took the phone apart using a guide on this forum. Taking it apart really wasn't that hard, at least the amount that I took apart, but the USB port is soldered on really tiny and I'm not sure i'd be able to desolder / resolder a new piece all that easily. If anyone's done that before, please let me know. The other option would be to get a phone with cracked screen/etc, and replace it with the nice screen on mine. But all that work might not be worth simply getting a phone that's just working for a bit more cash.
Click to expand...
Click to collapse
Yeah, I had the same fears when I saw my USB port on my 2nd Trophy ( I can solder but that tiny...). I just won an auction for a US Cellular Pro 7, that is having charging issues, but I'll probably just swap the entire LCD assembly to my Alltel Pro 7 if the port doesn't have an easy to fix.
So, you can get data but the phone won't charge? That's really strange. If you can get data though, you should be able to flash it. When I was using my 2nd Trophy for development, it wasn't charging well, and I'd "borrow" another battery pack from a different phone to keep it charge and flash it, but the USB port basically gave up on life after a long time and I had to stop using it.
Also remember, if you where planning on a custom rom, you DO NOT want to update the phone if it still has a 1.xxx series bootloader! The only method I found that worked to downgrade the bootloader was using a GoldCard setup (thankfully, I had built one about six months ago).

No, I can charge but can't get any data. I think I've decided against soldering the USB port... especially because maybe it's not even the port, but a logic board problem. Anyway, I'm probably going to do as you did, pick up a used "broken" phone with a cracked screen or whatever, and just swap components over, since the phone I have is otherwise in really pristine condition. Or maybe I'll just purchase a working one to avoid all the trouble. I was at first hoping there was some hack to update the phone some other way (bluetooth / wifi / swapping microUSB cards), but it just doesn't seem possible. Microsoft made wp7 pretty difficult to hack around with compared to Android...
Are the custom Roms worth it? I saw the htc arrive hacking forum here on xdadevelopers, but i couldn't quite figure out what the main benefits are... (as you might guess, I am a WP newbie / recovering android user...)
TheXev said:
Yeah, I had the same fears when I saw my USB port on my 2nd Trophy ( I can solder but that tiny...). I just won an auction for a US Cellular Pro 7, that is having charging issues, but I'll probably just swap the entire LCD assembly to my Alltel Pro 7 if the port doesn't have an easy to fix.
So, you can get data but the phone won't charge? That's really strange. If you can get data though, you should be able to flash it. When I was using my 2nd Trophy for development, it wasn't charging well, and I'd "borrow" another battery pack from a different phone to keep it charge and flash it, but the USB port basically gave up on life after a long time and I had to stop using it.
Also remember, if you where planning on a custom rom, you DO NOT want to update the phone if it still has a 1.xxx series bootloader! The only method I found that worked to downgrade the bootloader was using a GoldCard setup (thankfully, I had built one about six months ago).
Click to expand...
Click to collapse

ultramaroon said:
No, I can charge but can't get any data. I think I've decided against soldering the USB port... especially because maybe it's not even the port, but a logic board problem. Anyway, I'm probably going to do as you did, pick up a used "broken" phone with a cracked screen or whatever, and just swap components over, since the phone I have is otherwise in really pristine condition. Or maybe I'll just purchase a working one to avoid all the trouble. I was at first hoping there was some hack to update the phone some other way (bluetooth / wifi / swapping microUSB cards), but it just doesn't seem possible. Microsoft made wp7 pretty difficult to hack around with compared to Android...
Are the custom Roms worth it? I saw the htc arrive hacking forum here on xdadevelopers, but i couldn't quite figure out what the main benefits are... (as you might guess, I am a WP newbie / recovering android user...)
Click to expand...
Click to collapse
WP8 will bring OTA updates to the table, so for now, Zune is it for updating on WP7's. I find it really odd you can charge it but not get data. Have you tried a factory reset? What does Zune do when you plug it in? Do you get any "unknown" devices listed in device manager, if so, what devices? When you put the phone in bootloader mode (power off phone, old down button and press power.. tri-color screen will appear), will it switch from Serial to USB [btw, in bootloader mode, it is normal for the phone not to charge.]?
I will note (only because of my recent experience) that the bootloader driver will not download from Windows Update for x64 systems (prob not for 32-bit either, but unsure). Your options to install that are to install Android Sync (or pull the drivers out from it), or use a moded inf for older HTC Android phones. I moded an x64-bit driver that should work.. at least on Trophy and Arrive/Pro 7 (CDMA), perhaps others with the same hardware ID.
This driver is only used for diagnostic mode. Zune driver is completely different and should install on a system even without Zune installed (in Windows 7 anyway). It is possible that if the diag driver works, but the Zune driver doesn't, that some weirdness has gone on from an unlocked rom + ansar's USB tethering app that will prevent your phone from connecting to Zune. Only way I've found to fix that weirdness is to flash a custrom ansar rom and run his USB tethering app, and tap "Zune mode"... but normally the phone wouldn't charge at all if this was the problem. ;
Anyway.. check device manager and see if anything is popping up.. even an unrecognized device.
*edit* The driver will prompt you that it is unsigned. That is because I modified the older HTC Diag driver from my HTC Eris [that's easier then me redownloading a useless Android app I'll never use again!] I take no resposability blah blah blah for anything this driver does (It should be fine though )

Thanks. I followed your instructions best as I can (I am a newb to WP).. Some interesting results.
I've tried factory resetting it. A few times, both via hardware (pressing volume button with power or something) and via the software. Neither helped. I've installed and uninstalled Zune a bunch of times. It doesn't load up when I plug the device in. (when i plug the device into USB, it makes the sound that it gets power and starts charging; i get the same sound when I plug it into a wall) If I open the Zune application, it will say device not connected no matter if the phone is connected or not. I get one "unknown" device listed, called HTC. When I try to force it to install device drivers, it can't find any. I tried to point it to the Zune/drivers folder, but it says it can't find drivers for the device. When i load to bootloader, it does switch from Serial to USB.
OK, so then I installed your diagnostic device driver. I had the phone in bootloader and plugged it in; at this point, the computer installed device drivers for a Quallcomm MSM/CDMA device. Then for a brief second, Windows Mobile Device Center loaded up, but it said Device Not Connected. Now when I go into device manager, the phone is listed under HTC modem, as per your device driver. However, when I restart the phone, Zune still doesn't recognize the phone.
So it's weird because obviously the computer sees something. Just not the right thing....
TheXev said:
WP8 will bring OTA updates to the table, so for now, Zune is it for updating on WP7's. I find it really odd you can charge it but not get data. Have you tried a factory reset? What does Zune do when you plug it in? Do you get any "unknown" devices listed in device manager, if so, what devices? When you put the phone in bootloader mode (power off phone, old down button and press power.. tri-color screen will appear), will it switch from Serial to USB [btw, in bootloader mode, it is normal for the phone not to charge.]?
I will note (only because of my recent experience) that the bootloader driver will not download from Windows Update for x64 systems (prob not for 32-bit either, but unsure). Your options to install that are to install Android Sync (or pull the drivers out from it), or use a moded inf for older HTC Android phones. I moded an x64-bit driver that should work.. at least on Trophy and Arrive/Pro 7 (CDMA), perhaps others with the same hardware ID.
This driver is only used for diagnostic mode. Zune driver is completely different and should install on a system even without Zune installed (in Windows 7 anyway). It is possible that if the diag driver works, but the Zune driver doesn't, that some weirdness has gone on from an unlocked rom + ansar's USB tethering app that will prevent your phone from connecting to Zune. Only way I've found to fix that weirdness is to flash a custrom ansar rom and run his USB tethering app, and tap "Zune mode"... but normally the phone wouldn't charge at all if this was the problem. ;
Anyway.. check device manager and see if anything is popping up.. even an unrecognized device.
*edit* The driver will prompt you that it is unsigned. That is because I modified the older HTC Diag driver from my HTC Eris [that's easier then me redownloading a useless Android app I'll never use again!] I take no resposability blah blah blah for anything this driver does (It should be fine though )
Click to expand...
Click to collapse

ultramaroon said:
Thanks. I followed your instructions best as I can (I am a newb to WP).. Some interesting results.
I've tried factory resetting it. A few times, both via hardware (pressing volume button with power or something) and via the software. Neither helped. I've installed and uninstalled Zune a bunch of times. It doesn't load up when I plug the device in. (when i plug the device into USB, it makes the sound that it gets power and starts charging; i get the same sound when I plug it into a wall) If I open the Zune application, it will say device not connected no matter if the phone is connected or not. I get one "unknown" device listed, called HTC. When I try to force it to install device drivers, it can't find any. I tried to point it to the Zune/drivers folder, but it says it can't find drivers for the device. When i load to bootloader, it does switch from Serial to USB.
OK, so then I installed your diagnostic device driver. I had the phone in bootloader and plugged it in; at this point, the computer installed device drivers for a Quallcomm MSM/CDMA device. Then for a brief second, Windows Mobile Device Center loaded up, but it said Device Not Connected. Now when I go into device manager, the phone is listed under HTC modem, as per your device driver. However, when I restart the phone, Zune still doesn't recognize the phone.
So it's weird because obviously the computer sees something. Just not the right thing....
Click to expand...
Click to collapse
Okay, the good news is that you can flash roms if you want. Bootloader uses a different driver from Zune/normal mode. So the Zune driver isn't installing (which means your PC is the problem, not the phone).
There are a few options you can try, but the easy one is... make sure the newest Zune is installed, then when you try to manually install the driver for the missing "HTC" device, point the driver installation to windows/inf to see if that fixes it (I had a weird issue with Windows 7 32-bit once where the only way I can install even basic drivers was to point it to windows/inf lol. If not, I'll use a driver pulling program and pull the Zune driver for you and post it here.

The Zune driver is definitely installed; last night I picked up another Arrive (I am heading out of town tomorrow so I really wanted something with a good maps app) and it works fine with the same computer/same cable. So at least I've got a working one now; would still like to get the other one working, though...
So I went into the Settings/About of each phone to compare some of the info, in case it helps:
Working Phone:
OS version: 7.10.7720.68
Firmware revision number: 2305.13.40301.651
Hardware revision number: 0002
Bootloader version: 4.3.230513.1(130787)
Non-working phone:
OS version: 7.0.7403.0
Firmware revision number: 2305.06.12501.651
Hardware revision number: 0002
Bootloader version: 1.25.230506.1(118490)
TheXev said:
Okay, the good news is that you can flash roms if you want. Bootloader uses a different driver from Zune/normal mode. So the Zune driver isn't installing (which means your PC is the problem, not the phone).
There are a few options you can try, but the easy one is... make sure the newest Zune is installed, then when you try to manually install the driver for the missing "HTC" device, point the driver installation to windows/inf to see if that fixes it (I had a weird issue with Windows 7 32-bit once where the only way I can install even basic drivers was to point it to windows/inf lol. If not, I'll use a driver pulling program and pull the Zune driver for you and post it here.
Click to expand...
Click to collapse

Well, like you said, I was indeed able to flash a rom. I put in a new the Sianto 7.8 one and it loads up just fine. However, when I plug in cord, Zune still doesn't recognize it. So bizarre. But better than before!
ultramaroon said:
The Zune driver is definitely installed; last night I picked up another Arrive (I am heading out of town tomorrow so I really wanted something with a good maps app) and it works fine with the same computer/same cable. So at least I've got a working one now; would still like to get the other one working, though...
So I went into the Settings/About of each phone to compare some of the info, in case it helps:
Working Phone:
OS version: 7.10.7720.68
Firmware revision number: 2305.13.40301.651
Hardware revision number: 0002
Bootloader version: 4.3.230513.1(130787)
Non-working phone:
OS version: 7.0.7403.0
Firmware revision number: 2305.06.12501.651
Hardware revision number: 0002
Bootloader version: 1.25.230506.1(118490)
Click to expand...
Click to collapse

ultramaroon said:
Well, like you said, I was indeed able to flash a rom. I put in a new the Sianto 7.8 one and it loads up just fine. However, when I plug in cord, Zune still doesn't recognize it. So bizarre. But better than before!
Click to expand...
Click to collapse
Okay, what I want you to try next is this: Install ansar's USB tethering and select "Zune mode" and see if that makes it work with Zune. If you played around with this app before and switched it to diag mode, that can permanently make it stuck in daig mode, causing something similar to this. Even if you haven't messed with ansar's USB tethering in the past, try it anyway and see if it helps (you can download it via Bazaar too if that's easier then pushing the xap).

I'll try this when I get back in town next week. THanks for your help, TheXev.
TheXev said:
Okay, what I want you to try next is this: Install ansar's USB tethering and select "Zune mode" and see if that makes it work with Zune. If you played around with this app before and switched it to diag mode, that can permanently make it stuck in daig mode, causing something similar to this. Even if you haven't messed with ansar's USB tethering in the past, try it anyway and see if it helps (you can download it via Bazaar too if that's easier then pushing the xap).
Click to expand...
Click to collapse

Success!!!! Zune/Windows recognizes my phone once again. I guess the previous owner was screwing around and got it stuck in the other mode. I am very grateful for all your help, Xev. Now I have two devices; perhaps I should sell one. Also I saw that you are preparing your own ROM? I look forward to trying it out..
ultramaroon said:
I'll try this when I get back in town next week. THanks for your help, TheXev.
Click to expand...
Click to collapse

[Q] Odin won't recognize phone after botched flash

So I'm stumped... I've flashed my Charge many times, no problems until now.
I wanted to flash back to stock ROM and had my Samsung drivers installed and Odin recognizing the phone and everything was good, but then Odin was taking WAAAAAAY too long. In the past this usually took about 20 mins. This time, after 45 mins and the progress bar hanging in the same place for 30+ mins on factory.rfs I disconnected the phone (I know this is where I screwed up). Now Odin won't recognize the phone at all. It does get into download mode, but Odin won't pick it up.
Same computer, same cable, and same USB ports as I've had when flashing this phone many times before. I don't know what my options are now. I don't think I can flash either the ROM or PIT without Odin at least recognizing the phone. What can I do now?

So I've done some more tinkering - trying different cords, multiple computers, uninstall/reinstall different drivers... What I've noticed on more than one computer is that Odin doesn't recognize the phone when it's in download mode ONLY.
If I power on the phone Odin is able to detect it and windows detects it as a Samsung USB device (even though the phone hangs on the Samsung logo). When I put it into download mode both the computer and Odin don't recognize it.

dragonlady726 said:
So I've done some more tinkering - trying different cords, multiple computers, uninstall/reinstall different drivers... What I've noticed on more than one computer is that Odin doesn't recognize the phone when it's in download mode ONLY.
If I power on the phone Odin is able to detect it and windows detects it as a Samsung USB device (even though the phone hangs on the Samsung logo). When I put it into download mode both the computer and Odin don't recognize it.
Click to expand...
Click to collapse
FWIW, I've also noticed a simple computer reboot fixes it....

jco23 said:
FWIW, I've also noticed a simple computer reboot fixes it....
Click to expand...
Click to collapse
I neglected to mention in my OP that I was going through the right protocol with driver uninstall/reinstall and rebooting each time. I rebooted again for good measure after seeing your post but I still get the same.
It's the same result from two different computers, one with Win7 and the other XP (I read in another thread that XP had worked better for some). If the phone is powered on, even though it doesn't successfully boot, Odin and Windows recognize it properly. If it's in download mode neither one recognize it, windows says the device failed to start and shows either unrecognized device or "Gadget Serial" (which would be a great name for a band, but google searches for it aren't much help).
I don't think it's a driver problem because it's recognized when the phone is powered on. But could there be a specific driver out there for the phone when in download mode only? I've flashed this phone dozens of times and never had a problem until now. I'm on the verge of forking over the $50 and sending it to JTAG if no one can suggest something else to try. Please help

did you make sure your phone is in debugging mode?... i forget who flashed what... or where I read something about flashing and it turned off their debugging mode...so check that first...and try reinstalling Odin on your computer... i don't think jtag is necessary on a Droid charge... if your phone is being recognized then it seems your missing a step...like maybe pulling your battery before hooking up the usb... or reinstalling the battery after going in download mode... and last of all check and make sure your not accidentally making mistakes when setting up your Odin before flashing... and last efforts to get a working phone would be going into cwm... volume up... home... and power button... hold while powering up and releasing on the second Samsung logo...and install your last back up...or reflash your rom with cache and dalvik wipes
Sent from my SCH-I510 using xda premium

curious, when you are/were performing the Odin process, were you still using the computer (web-surfing, e-mail, etc.)? in my experience, whenever I tried to multi-task on my computer while running Odin on my phone, Odin freezes. this has happened on more than one occasion. also, my toddler daughter even pressed the power button while Odin was running - so on three separate occasions, I've had a reflash interrupted. however, I've clearly been able to recover.
the key was using the right cord in the right port. I had one cord working fine for awhile, but then when I switched cords, it worked again.
also, some folks have had better success when removing the battery during the process.
finally, what are your steps exactly when flashing - and which guide are you using?

lukegman said:
did you make sure your phone is in debugging mode?... i forget who flashed what... or where I read something about flashing and it turned off their debugging mode...so check that first...and try reinstalling Odin on your computer... i don't think jtag is necessary on a Droid charge... if your phone is being recognized then it seems your missing a step...like maybe pulling your battery before hooking up the usb... or reinstalling the battery after going in download mode... and last of all check and make sure your not accidentally making mistakes when setting up your Odin before flashing... and last efforts to get a working phone would be going into cwm... volume up... home... and power button... hold while powering up and releasing on the second Samsung logo...and install your last back up...or reflash your rom with cache and dalvik wipes
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
I can't actually get the phone to boot (doesn't get past Samsung logo) so I don't know how I can tell if it's in debugging mode or how to change it if it's not.
Going in to download mode I've tried both battery in and out, using multiple USB ports and cables and can't get any version of Odin to detect it. I've tried v1.82 and 1.85 of Odin. I get the same result for both - Odin does not detect the phone when in download mode, but will detect it if it's powered on or just connected to the computer with battery in to "charge." But afaik I can't flash it when it's NOT in download mode
It won't boot into into recovery either... It never gets past Samsung logo no matter how long I hold the buttons... I've used recovery before, so I'm sure I'm giving the android 3-finger salute correctly.
I'm thinking maybe I got unlucky because the whole key to flashing is having Odin recognize the phone in download mode and that's the only time that Odin won't recognize it.
jco23 said:
curious, when you are/were performing the Odin process, were you still using the computer (web-surfing, e-mail, etc.)? in my experience, whenever I tried to multi-task on my computer while running Odin on my phone, Odin freezes. this has happened on more than one occasion. also, my toddler daughter even pressed the power button while Odin was running - so on three separate occasions, I've had a reflash interrupted. however, I've clearly been able to recover.
the key was using the right cord in the right port. I had one cord working fine for awhile, but then when I switched cords, it worked again.
also, some folks have had better success when removing the battery during the process.
finally, what are your steps exactly when flashing - and which guide are you using?
Click to expand...
Click to collapse
I wasn't actively multitasking during the bad flash, although I may have had email running in the background. Since then I've been rebooting and only had Odin running in the foreground when trying. I did use multiple usb ports/cables and try going into download with battery in/out.
As far as guides go, I had been using trparky's awesome guide for years until he took it down and lately went to the one in the dev forum here on xda: http://forum.xda-developers.com/showthread.php?t=1160580
Like I said, I'm thinking maybe I got unlucky because Odin recognizes the phone when plugged into the computer EXCEPT when it's in download mode and without that I don't know what else to do.

dragonlady726 said:
I can't actually get the phone to boot (doesn't get past Samsung logo) so I don't know how I can tell if it's in debugging mode or how to change it if it's not.
Going in to download mode I've tried both battery in and out, using multiple USB ports and cables and can't get any version of Odin to detect it. I've tried v1.82 and 1.85 of Odin. I get the same result for both - Odin does not detect the phone when in download mode, but will detect it if it's powered on or just connected to the computer with battery in to "charge." But afaik I can't flash it when it's NOT in download mode
It won't boot into into recovery either... It never gets past Samsung logo no matter how long I hold the buttons... I've used recovery before, so I'm sure I'm giving the android 3-finger salute correctly.
I'm thinking maybe I got unlucky because the whole key to flashing is having Odin recognize the phone in download mode and that's the only time that Odin won't recognize it.
I wasn't actively multitasking during the bad flash, although I may have had email running in the background. Since then I've been rebooting and only had Odin running in the foreground when trying. I did use multiple usb ports/cables and try going into download with battery in/out.
As far as guides go, I had been using trparky's awesome guide for years until he took it down and lately went to the one in the dev forum here on xda: http://forum.xda-developers.com/showthread.php?t=1160580
Like I said, I'm thinking maybe I got unlucky because Odin recognizes the phone when plugged into the computer EXCEPT when it's in download mode and without that I don't know what else to do.
Click to expand...
Click to collapse
Also, are you sure you have enough battery juice? To make sure, leave it plugged in to a wall outlet for about 30 min to an hour.
tappin' that....

Finally fixed - Bad USB port
Just to close out the thread, I did finally get my phone fixed. The issue was a bad USB port that decided to fail during flash. This is according to Josh from MobileTechVideos, who is a great guy with amazing customer service.
Longer version: I sent it off to MobileTechVideos/JTAG and after a week I got a call back saying the JTAG process didn't work and as a last resort they could try replacing the USB port itself. Josh told me that it was either the port or the controller, that the port was a known failure point on the Charge, and if replacing the port didn't work it meant the USB controller had failed and I'd be out of luck. He also said that if the port replacement didn't fix the issue he wouldn't charge me and refund my original payment (which impressed the hell out of me given the time he had already put into it and there was no guarantee that the extra work would fix it). This was late afternoon on Valentine's Day... he said that he'd get to swapping out the port the next day but an hour later called back to tell me that he replaced the port and flash was successful. I wish everyone was as straightforward in communication and dedicated to their job.
So yeah, MobileTechVideos is legit, Josh is a rock star, and send those guys your phone if something really screwy happens. They will take the time and go above and beyond if necessary to fix it, and you will absolutely get your money's worth.
Hoping that no one else is "lucky" enough to have their USB port fail mid-flash, but if your symptoms look like mine a bad port might be your problem.

I've heard nothing but good things about them. I've never used them myself, but I have directed a couple of people to them and heard nothing but glowing reviews.

Cool I managed to finally back up my sd card after a few attempts with a bad port (went out after a month of having the phone). I've been on a rotating batteries off a wall charger system, but need to odin because everytime I get down to 110-120 ish mb of internal memory my charge says low memory blah blah, I clear cache, play store , etc.
Needless to say people have said resorting back to stock ep4 etc with Odin should work, but I'm afraid mid flash something will happen. I have to jam the cord in, wrap extremenly tight while holding the phone at a perfect angle and sometimes it still will beep like being disconnected.

I have no idea if this would be possible for you, but I wonder if Mobile Odin could help you?