I want to get my phone unlocked to use with international networks. AT&T will not unlock it because it is still on contract. When I asked them if it was illegal to unlock it myself, the said they do not know. Does anyone know if it is okay to unlock your phone while it is on contract? Has anyone tried this?
I have the same question.
Sent from my Moto E
can't see how it could be "illegal", by law. I'd guess they just don't want to "help" you to that end. I'd do it if I were in you place and not think twice about it or the $4 it'll cost you.
They will unlock the phone, but I believe you have to fulfill the requirements of your contract first
Q: When is my device eligible for unlocking?
Your postpaid device is eligible to be unlocked by a participating provider after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked by a participating provider no later than one year after activation, consistent with reasonable time, payment, or usage requirements.
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https://www.fcc.gov/device-unlocking-faq
Related
If I purchase the g2x from T-mobile without being a t-mobile customer, will they provide an unlock code?
Go to the store and ask or call them and ask, best way to get solid answers
Sent from my SGH-T959 using XDA App
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
BarryH_GEG said:
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
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I've heard if you've been a customer for (60-90? days), even prepaid, they'll give you an unlock code even on a freshly purchased phone. I've got a T-Mo prepaid card that I keep afloat with minimum top-ups for my trips to the US, so if I do buy the G2x or another T-Mo phone I should be able to get the unlock from them.
I thought it was mandatory now. If you ask for the unlock code, they have to give it to you regardless. Guess I was wrong?
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
I suspect this device is carrier locked, but I would buy one if I could confirm that I could use it on AT&T out of the box.
Compatibility AT&T 4G
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Sorry nomisunrider, not trying to hijack your thread, but since we are already Hijacking the o2x forum
I have another question for Non-T-Mobile (AT&T) people.
My question is how compatible is the G2X going to be with AT&T's "4G"?
Also I am currently using Nexus One AT&T 3G, but I am thinking that I should be able to change that to the 4G service without altering my contract, or loosing grandfathered "unlimited data plan"?
Any input or info much appriciated
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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T-Mobile isn't in the business of selling phones. They'll only sell you a phone in conjunction with a pre- or post-paid wireless plan. As someone said, out of the box the phone is locked to T-Mobile. You can request an unlock code after 60 or 90 days of maintaining an account in good standing.
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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why don't you wait until after the 20th and most likely you will find them online unlocked..just like the t-mobile sg vibrant
I have a friend on t-mobile. Can he call them up and request sim unlock codes?
I am also in this situation but I prefer not to buy from ebay. What about unlocking services? Do they permanently unlock the phone? Does flashing a different ROM on the phone affect the unlock?
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Cant get it right away, but I am sure it will be available soon.
http://www.expansys-usa.com/lg-g2x-android-smartphone-unlocked-216928/
I believe the G2X is unlocked out of box I got to review the device today and it has at&t options under network settings like the Nexus One.
If you purchase out right you can get code immediately (meaning requesting the code). If its an upgrade/new activation must wait until buyers remorse is up and not be past due or had an unlock code in last 90 days. I'm not at work now but that's the policy, I believe not sure if its 90 or 60 though can't remember. Hope this helps
Sent from my HTC Glacier using XDA Premium App
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
nomisunrider said:
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
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There we go that's the policy takes 24 hours for the request to process and up to 7 days to receive the code.
Sent from my HTC Glacier using XDA Premium App
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
h0wlings0nnets said:
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
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Sorry to inform you, but you need to brush up on your company's policies.
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
Yeah, if you bought the phone full price, then you will not be required to wait any time to unlock the phone. The 3g and 4g frequency will not work well, or at all, because the phone uses 1700 and 2100 for 3g and 4g. The 1700 frequency is exclusive to T-Mobile.
Sent from my LG G2X using XDA App
I know many of you are coming from Vibrant / Galaxy S 4G and hence would like to buy Tmobile G2X unlocked.
I thought it'd be a good idea to have a thread where we have consolidated discounted unlocked pricing options.
Currently it seems $529 - $540 is the unlocked price. Please post if you know any better pricing....
$499 from T-Mobile. Why would you spend anymore than that somewhere else?
jrwingate6 said:
$499 from T-Mobile. Why would you spend anymore than that somewhere else?
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Because we are on at&t.....
Sent from my SGH-T959 using Tapatalk
I think that T-mobile price is off contract, not unlocked. Please correct me if I am wrong as i too am looking to pick one up, but live in another country so must get it unlocked as well.
I was always under the impression that if you bought a phone off contract then all you had to do was call T-Mobile and ask for the unlock code. I don't think they require you to be a T-Mobile customer. After all it's your device.
Word around the campfire is that T-Mobile isn't selling this phone to non-contracted customers, and if you contact them with the device and request a code they'll deny it. It's a t-mobile exclusive phone in the US, and they won't offer up unlock codes unless you're a customer and wait the 90 days, or the phone is no longer exclusive.
This is all rumor so far, but here was a T-Mo sales rep in another thread that said they were given new directives regarding selling off contract phones to non-Tmo customers.
Divinedark said:
Word around the campfire is that T-Mobile isn't selling this phone to non-contracted customers, and if you contact them with the device and request a code they'll deny it. It's a t-mobile exclusive phone in the US, and they won't offer up unlock codes unless you're a customer and wait the 90 days, or the phone is no longer exclusive.
This is all rumor so far, but here was a T-Mo sales rep in another thread that said they were given new directives regarding selling off contract phones to non-Tmo customers.
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So your telling me, since I am no longer under contract with T-Mobile, I can't walk into there store and purchase the device for $499 retail even though I am a T-Mobile customer?
I would hold off on buying this for AT&T (or other providers) until we get clarification on what bands it supports and how to enable them if needed.
http://forum.xda-developers.com/showthread.php?t=1041402
jrwingate6 said:
So your telling me, since I am no longer under contract with T-Mobile, I can't walk into there store and purchase the device for $499 retail even though I am a T-Mobile customer?
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I do the $60 prepaid plan w/ no contract and they sold the phone to me for $499.
almostinsane said:
I do the $60 prepaid plan w/ no contract and they sold the phone to me for $499.
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I just tried it online and they are allowing me to buy the phone off contract as well. cancelled at the last minute cause I already have my on-contract g2x
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
jrwingate6 said:
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I wasn't a customer but I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
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I've called Tmobile custom support on multiple different days and they said they would not offer up an unlock code for a non contract phone
AuroEdge said:
I've called Tmobile custom support on multiple different days and they said they would not offer up an unlock code for a non contract phone
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They did it for me and my Vibrant back in July and I wasn't on contract. Did you word this wrong because if you purchase a phone through a upgrade and are under a contract they will not give you a unlock code since you do not own the device. If you aren't under contract and you purchase the device at retail price then it's all yours and they will give you a unlock code. Whether or not you have to be a T-Mobile customer is a different story.
If you have to be a customer then just purchase the phone retail and sign up for the cheapest plan possible. Ask for a unlock code which you will get within 3 days and then just cancel your account.
I did not word this wrong. I was very explicit about wanting to buy the phone, without contract, and that I am NOT a customer of T-Mobile. Every answer I received was very candid about the fact that their policy is to not give out codes and that they do have a SIM subsidy program for those who are T-Mobile customers. I will add with a grain of salt one might get lucky when they call up customer support and find a representative who does not know the current policy and unlocks your phone. Not likely.
I am going to take a chance and go through a website and pay $14.99 for it.
Customer support does not provide unlock codes. The Sim Unlock Team does.
Read this post:
http://forum.xda-developers.com/showpost.php?p=12981927&postcount=19
They have always unlocked devices for me but I guess it's because I am a T-Mobile customer, just not locked into a contract with them. My Vibrant being my most recent device I got unlocked. Just called customer service and they emailed me the unlock code 2 to 3 days later.
Thats kind of childish on there part. There not losing any money by giving you the code since you paid for the device in full. They may have made a little bit of money off you actually. I'm sure they didn't have to pay LG $499. Like you said, your best bet is to pay a 3rd party $15 for a unlock code.
I got great news I just called T Mobile and was upfront of what I was wanting to do with the purchase of the G2x and they said as long as you buy it at full retail price, they said they have the options under their policy to give out unlock phone code at the moment of purchase. So I'm thinking of buying the G2x and than buy a phone on contract with AT&T that has good resale value and sell it, and in a way AT&T is subsidizing my G2x.
lionsson said:
I got great news I just called T Mobile and was upfront of what I was wanting to do with the purchase of the G2x and they said as long as you buy it at full retail price, they said they have the options under their policy to give out unlock phone code at the moment of purchase. So I'm thinking of buying the G2x and than buy a phone on contract with AT&T that has good resale value and sell it, and in a way AT&T is subsidizing my G2x.
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If you don't currently have a contract with AT&T, one has to ask. Why the hell would you want to go into one? If your in a area where T-Mobile has service, they have less dropped calls and faster download speeds. Every phone I get through T-Mobile has been better call wise and data wise than my Wifes iPhone with AT&T. We live North of Baltimore.
jrwingate6 said:
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
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I stated nothing as fact... bro... I was merely stating that in another of the AT&T threads, someone who said they worked for T-Mo was told just what I wrote. It seems very location specific. Some people are being told they will sell them one, some are saying that they'll sell it, but not give them the code, and some are saying they're not being offered either. So, there you go... bro...
Must be something new...
It has always been T-Mobile's policy to only give unlock codes to current customers who have been with them for at least 90 days and have a good pay history. This is something new if they now allow non customers to buy a device and obtain a lock code. Since the unlock codes must come from LG, I highly doubt anyone would be provided with a unlock code on the day they buy the phone.
Could be some CS reps looking to up their quotas by giving less than accurate information. Get it in writing before you buy.
If anyone has ever dealt with sprint it is almost impossible to get their devices unlocked when you buy a used phone. Sprint requires the original buyers name or account number.
However aren't they violating the CTIA consumer code for wireless service?
From the CTIA website:
(2) Postpaid Unlocking Policy. Carriers upon request, will unlock mobile wireless devices or provide the necessary information to unlock their devices for their customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable postpaid service contract, device financing plan, or payment of applicable early termination fee.
Is sprint in violation of this part of the policy by not unlocking phones for anyone who owns a paid off sprint phone?
I have just purchased a Pixel 3a which is locked to EE UK and I want to unlock it to use with another carrier. As I'm not an EE customer, how can I go about this? I called EE and they checked the IMEI but won't unlock it for me as it is still new and in contract. Does anyone have any ideas on what I can do?
Thanks
Blaze Falconburger said:
I have just purchased a Pixel 3a which is locked to EE UK and I want to unlock it to use with another carrier. As I'm not an EE customer, how can I go about this? I called EE and they checked the IMEI but won't unlock it for me as it is still new and in contract. Does anyone have any ideas on what I can do?
Thanks
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I'm guessing the price was good, and you will have a problem finding the person who sold it. The carrier is likely to blacklist the phone when the payments on the existing contact are not paid.
It will stay locked to EE until the provider's contract is satisfied. It should not have been sold to you without disclosing the carrier lock/contract. Either return it to the person who sold it, or pay off the carrier contract.
ktmom said:
I'm guessing the price was good, and you will have a problem finding the person who sold it. The carrier is likely to blacklist the phone when the payments on the existing contact are not paid.
It will stay locked to EE until the provider's contract is satisfied. It should not have been sold to you without disclosing the carrier lock/contract. Either return it to the person who sold it, or pay off the carrier contract.
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I know the owner (a non-technical relative) who wouldn't have known about the carrier lock, and I failed to research it thoroughly. EE confirmed they can only unlock it when it has more than 6 months old, so I'll return it, no problem. Shame, I wanted to keep it!
Is it possible to unlock it to use work multiple carriers? I have Sprint but also service with Metro and I'd like to use this phone to go back and forth with. It's not paid off yet so Sprint won't unlock it, I think.
Nobody?
Historically they aren't going to unlock.
You could check if anyone can unlock on eBay or unlocking websites. It's gonna cost money.
If you're under contract TMobile or ATT may pay it off. But you'll be under a new contract.
Those are some options.
I don't mind paying. It's Sprint. I still plan to use spring but I need to use Metro when it go out to work because Sprint sucks in my area.
So see if third party sellers can unlock. But Sprint may still relock the device.
As far as I remember, nobody can unlock Sprint. Sprint DOES unlock their devices, they just make it harder to. You have to call Customer Services, let them know, as long as your account are in good standing, they might unlock it.
Here is their policy on that regard:
Sprint Postpaid Devices
Sprint will unlock a device from Sprint's network under the following circumstances:
The device is SIM Unlock capable
The device must be or have been active on the Sprint network for a minimum of 50 days
Any associated Service Agreement (or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed.
The associated account is in good standing
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For SIM unlock-capable devices (generally most devices launched after February 2015), Sprint will automatically unlock postpaid devices when they becomes eligible.
You can always ask and see if they'll help you out?
only a third party service can help. I used wejustunlock dot com to unlock my old galaxy s9 and it still run fine.
The Firmware on the Sprint Note 10 has to be an older one in order for it to be unlockable by most sites or services. If its got the latest firmware installed on it already your in for a waiting period from my experience fighting the same battle!