Pixel 3a SIM Unlock - EE UK - Google Pixel 3a Questions & Answers

I have just purchased a Pixel 3a which is locked to EE UK and I want to unlock it to use with another carrier. As I'm not an EE customer, how can I go about this? I called EE and they checked the IMEI but won't unlock it for me as it is still new and in contract. Does anyone have any ideas on what I can do?
Thanks

Blaze Falconburger said:
I have just purchased a Pixel 3a which is locked to EE UK and I want to unlock it to use with another carrier. As I'm not an EE customer, how can I go about this? I called EE and they checked the IMEI but won't unlock it for me as it is still new and in contract. Does anyone have any ideas on what I can do?
Thanks
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I'm guessing the price was good, and you will have a problem finding the person who sold it. The carrier is likely to blacklist the phone when the payments on the existing contact are not paid.
It will stay locked to EE until the provider's contract is satisfied. It should not have been sold to you without disclosing the carrier lock/contract. Either return it to the person who sold it, or pay off the carrier contract.

ktmom said:
I'm guessing the price was good, and you will have a problem finding the person who sold it. The carrier is likely to blacklist the phone when the payments on the existing contact are not paid.
It will stay locked to EE until the provider's contract is satisfied. It should not have been sold to you without disclosing the carrier lock/contract. Either return it to the person who sold it, or pay off the carrier contract.
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I know the owner (a non-technical relative) who wouldn't have known about the carrier lock, and I failed to research it thoroughly. EE confirmed they can only unlock it when it has more than 6 months old, so I'll return it, no problem. Shame, I wanted to keep it!

Related

G2X Unlocked deals? Post here...

I know many of you are coming from Vibrant / Galaxy S 4G and hence would like to buy Tmobile G2X unlocked.
I thought it'd be a good idea to have a thread where we have consolidated discounted unlocked pricing options.
Currently it seems $529 - $540 is the unlocked price. Please post if you know any better pricing....
$499 from T-Mobile. Why would you spend anymore than that somewhere else?
jrwingate6 said:
$499 from T-Mobile. Why would you spend anymore than that somewhere else?
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Because we are on at&t.....
Sent from my SGH-T959 using Tapatalk
I think that T-mobile price is off contract, not unlocked. Please correct me if I am wrong as i too am looking to pick one up, but live in another country so must get it unlocked as well.
I was always under the impression that if you bought a phone off contract then all you had to do was call T-Mobile and ask for the unlock code. I don't think they require you to be a T-Mobile customer. After all it's your device.
Word around the campfire is that T-Mobile isn't selling this phone to non-contracted customers, and if you contact them with the device and request a code they'll deny it. It's a t-mobile exclusive phone in the US, and they won't offer up unlock codes unless you're a customer and wait the 90 days, or the phone is no longer exclusive.
This is all rumor so far, but here was a T-Mo sales rep in another thread that said they were given new directives regarding selling off contract phones to non-Tmo customers.
Divinedark said:
Word around the campfire is that T-Mobile isn't selling this phone to non-contracted customers, and if you contact them with the device and request a code they'll deny it. It's a t-mobile exclusive phone in the US, and they won't offer up unlock codes unless you're a customer and wait the 90 days, or the phone is no longer exclusive.
This is all rumor so far, but here was a T-Mo sales rep in another thread that said they were given new directives regarding selling off contract phones to non-Tmo customers.
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Click to collapse
So your telling me, since I am no longer under contract with T-Mobile, I can't walk into there store and purchase the device for $499 retail even though I am a T-Mobile customer?
I would hold off on buying this for AT&T (or other providers) until we get clarification on what bands it supports and how to enable them if needed.
http://forum.xda-developers.com/showthread.php?t=1041402
jrwingate6 said:
So your telling me, since I am no longer under contract with T-Mobile, I can't walk into there store and purchase the device for $499 retail even though I am a T-Mobile customer?
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I do the $60 prepaid plan w/ no contract and they sold the phone to me for $499.
almostinsane said:
I do the $60 prepaid plan w/ no contract and they sold the phone to me for $499.
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I just tried it online and they are allowing me to buy the phone off contract as well. cancelled at the last minute cause I already have my on-contract g2x
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
jrwingate6 said:
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I wasn't a customer but I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
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I've called Tmobile custom support on multiple different days and they said they would not offer up an unlock code for a non contract phone
AuroEdge said:
I've called Tmobile custom support on multiple different days and they said they would not offer up an unlock code for a non contract phone
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They did it for me and my Vibrant back in July and I wasn't on contract. Did you word this wrong because if you purchase a phone through a upgrade and are under a contract they will not give you a unlock code since you do not own the device. If you aren't under contract and you purchase the device at retail price then it's all yours and they will give you a unlock code. Whether or not you have to be a T-Mobile customer is a different story.
If you have to be a customer then just purchase the phone retail and sign up for the cheapest plan possible. Ask for a unlock code which you will get within 3 days and then just cancel your account.
I did not word this wrong. I was very explicit about wanting to buy the phone, without contract, and that I am NOT a customer of T-Mobile. Every answer I received was very candid about the fact that their policy is to not give out codes and that they do have a SIM subsidy program for those who are T-Mobile customers. I will add with a grain of salt one might get lucky when they call up customer support and find a representative who does not know the current policy and unlocks your phone. Not likely.
I am going to take a chance and go through a website and pay $14.99 for it.
Customer support does not provide unlock codes. The Sim Unlock Team does.
Read this post:
http://forum.xda-developers.com/showpost.php?p=12981927&postcount=19
They have always unlocked devices for me but I guess it's because I am a T-Mobile customer, just not locked into a contract with them. My Vibrant being my most recent device I got unlocked. Just called customer service and they emailed me the unlock code 2 to 3 days later.
Thats kind of childish on there part. There not losing any money by giving you the code since you paid for the device in full. They may have made a little bit of money off you actually. I'm sure they didn't have to pay LG $499. Like you said, your best bet is to pay a 3rd party $15 for a unlock code.
I got great news I just called T Mobile and was upfront of what I was wanting to do with the purchase of the G2x and they said as long as you buy it at full retail price, they said they have the options under their policy to give out unlock phone code at the moment of purchase. So I'm thinking of buying the G2x and than buy a phone on contract with AT&T that has good resale value and sell it, and in a way AT&T is subsidizing my G2x.
lionsson said:
I got great news I just called T Mobile and was upfront of what I was wanting to do with the purchase of the G2x and they said as long as you buy it at full retail price, they said they have the options under their policy to give out unlock phone code at the moment of purchase. So I'm thinking of buying the G2x and than buy a phone on contract with AT&T that has good resale value and sell it, and in a way AT&T is subsidizing my G2x.
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Click to collapse
If you don't currently have a contract with AT&T, one has to ask. Why the hell would you want to go into one? If your in a area where T-Mobile has service, they have less dropped calls and faster download speeds. Every phone I get through T-Mobile has been better call wise and data wise than my Wifes iPhone with AT&T. We live North of Baltimore.
jrwingate6 said:
@Divinedark, you heard the wrong thing through the wrong grapevine. Sorry bro. Your inside source has been proved wrong. I also called T-Mobile and told them I was interested in buying a G2x off contract but only if I were able to get a unlock code for it right away. They said it wouldn't be a problem. I guess you should just go ahead and remove your post since it's false information.
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Click to collapse
I stated nothing as fact... bro... I was merely stating that in another of the AT&T threads, someone who said they worked for T-Mo was told just what I wrote. It seems very location specific. Some people are being told they will sell them one, some are saying that they'll sell it, but not give them the code, and some are saying they're not being offered either. So, there you go... bro...
Must be something new...
It has always been T-Mobile's policy to only give unlock codes to current customers who have been with them for at least 90 days and have a good pay history. This is something new if they now allow non customers to buy a device and obtain a lock code. Since the unlock codes must come from LG, I highly doubt anyone would be provided with a unlock code on the day they buy the phone.
Could be some CS reps looking to up their quotas by giving less than accurate information. Get it in writing before you buy.

how to unlock my phone ? htc sensation 4g tmobile

i want to unlock my phone, because i live in indonesia, that indonesia dont have tmobile
dacihappymaker said:
i want to unlock my phone, because i live in indonesia, that indonesia dont have tmobile
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Why not just buy one there? I have an unbranded Asian version from Malaysia that was Sim unlocked already and it didnt have the T-Mobile bloatware on it
been looking for a good and cheap unnlocking website for a while but no success so far:|
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
Paging Dr B said:
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
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+1
This is correct. We will provide an unlock code to you free of charge with no questions asked. Just ask to be transferred to our Sim Unlock dept. and they will be more than happy to assist you.
oooo, i see isee, there is no a software to unlock this phone?
if this phone is already s-off, it will be unlocked ?
T-Mobile will only unlock the phone for you once they can verify that you are a T-Mobile customer, or you paid full price for the phone at one of their T-mobile branded stores and can fax them a copy of the receipt. I just went through all of this with them on Monday. If you cannot do either of those 2 things, they will not help you.
The only way to get it unlocked if you are not a T-mobile customer is an unlock service. I used a guy on ebay that unlocked 2 of them for me and sent me the code within 5 mins. He charged $24.95 per phone.
http://www.youtube.com/watch?v=DDpSn0xvA2Y
guys come and see, it this works ?
dacihappymaker said:
http://www.youtube.com/watch?v=DDpSn0xvA2Y
guys come and see, it this works ?
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Why dont you just buy one of the unlocked Asian versions? I dont get it.. I have the unbranded Malaysian version that I'm using on TMO USA and it came already unlocked
the price is expensive
how much you bought your htc sensation ?
dacihappymaker said:
the price is expensive
how much you bought your htc sensation ?
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I got mine in a trade so I didnt pay out of pocket for it. Not sure what they retail for in NYC, more than a T-mobile one that's for sure since unlocked phones are usually a higher price
TMO rep told me they can't unlock the phone yet, I'll try again in couple weeks or so.
After spending a couple hours on the phone with T-Mobile trying to work out my data plan in the wee morning hours last week, I received the unlocking code for my Sensation accidentally. After going through all the hell to keep my old rate for my data plan, and finally succeeding, they asked "Will there be anything else Sir". I said "Yes, one more thing. Can I get the SIM Subsidy Unlock Code for my HD2? And being so tired and half awake, I might have given the wrong IMEI number, because the next day I received the unlock code for my Sensation and not my HD2.
I called back the next day and told a tech supervisor that they had sent the unlock code for the wrong phone. The women on the phone apologized and said they would send it without the 24hr wait, and I should receive it within 2hrs. But when receiving the Email from T-Mobile a couple of hours later, this was the response:
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. This subscriber has received an unlock code within the last 90 days. Per T-Mobile Policy only one unlock code will be provided per active subscriber every 90 days. Please submit a new request 90 days after the last unlock code was provided.
No big deal. I at least got the Sensation unlock code and just paid $20 online for the HD2 code.
gave tmobile a call. they seem to not want to give out unlock codes. they told me that i had to either pay for the price of the phone, the full price, or i need to use the phone 40 days. also got an email like this -
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
Paging Dr B said:
It's as simple as calling t-mobile and telling them you need to unlock it. Tell them that you're going overseas and need to have it unlocked to use on other carriers. I normally say that we're going on vacation and are going to use a pre-paid sim overseas. Then they send me an email after a couple of days with the unlock instructions + unlock code. I've done this 3 times with no problems.
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Click to collapse
However keep in mind that if you're in a different country the SIM network unlock code will not work, it would only work if you're still within T-Mobile's network coverage.
ngmt said:
However keep in mind that if you're in a different country the SIM network unlock code will not work, it would only work if you're still within T-Mobile's network coverage.
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Huh? That is what the unlock is for, to use your phone with a different countries network when there is no tmobile network. I do this when I go on vacation.
Sent from my HTC Sensation 4G using XDA App
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
saty47 said:
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
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Click to collapse
You will not get 3G/4G on AT&T with the T-Mobile HTC Sensation 4G.
Elvis_Freshly said:
+1
This is correct. We will provide an unlock code to you free of charge with no questions asked. Just ask to be transferred to our Sim Unlock dept. and they will be more than happy to assist you.
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Click to collapse
That is correct but I just called t-mobile to ask for unlocking my HTC Sense 4G yesterday and today I received an email from the Unlock Dept saying that they could not process my request for unlock right now because I had requested to unlock once within the past 90 days...bla bla bla...and please call us back 90 days after the last day you requested. I don't understand why t-mobile policy prohibit unlock requests within 90 days like that. I doesn't make sense at all. I would suggest to unlock your phone, or in my case the HTC Sense 4G, @ other unlock websites for $6.49 with REALLY NO QUESTIONS ASKED.
saty47 said:
hi, im currently on at&t, im planning to get the sensation 4g from tmobile and then unlock it to use it on my at&t sim, i wanted to make sure that 3g/4g will work on at&t on the sensation 4g after unlocking it...coz i read somewhere online that 3g wouldnt work on at&t in US....plzz bear with me as i am new here and don't have much idea about these things.....
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Click to collapse
The t-mobile version, as well as the Asian & European version, won't work with AT&T 3G. The Canadian Bell version works with AT&T 3G, but it cost CAD550 before tax without contract to buy one from them. So be prepared to pay at least $600 to get one.
Is there any reason that you want to stick with AT&T (e.g. no t-mobile reception in your area or on a family plan)? I paid AT&T about $200 to break my contract, which still has another year before it ends. Sign up a new contract with t-mobile and get the Sensation for $150. So in the end I paid $350 for the phone, still a much better deal than paying $600+ for the Canadian version.

Unlocking phones is illegal now, what about the second hand market?

I was just reading an Engadget post about how unlocking a carrier locked phone is illegal now, in the US anyway. It was long, but really didn't answer the question I had. I am on T-mobile with no contract and like to switch phones every few months. My most frequent stop for phones is eBay, although recently I've gotten unlocked phones from Amazon and Newegg as well. On eBay, I usually buy a locked carrier version (usually At&t) because they are usually cheaper than straight unlocked ones (carrier branded) and much cheaper than international unlocked ones. Then I buy an unlock code from eBay for a few bucks and voila. For some phones that are carrier exclusive or have no international variant yet, this is the only way to get them.
Does this new rule apply to me? I'm thinking no since it is second hand after all and I'm not the one who signed the contract, but they are vague about second-hand unlocking. I also sell my phone on eBay once I'm done using it.
I think of you as you are to unlock the phone which actually was first locked.
This is my opinion, now expect others to comment on
I think as long as the original contract has been satisfied it doesn't matter.
ruangle you
This is so Verizon,Contact phones and other junk. I have a unlocked phone from ebay on simple mobile which is gsm can use it anywhere in the world and no contract, I just rooted my sisters new S3 on the same phone carrier its under contract,lets see what happens I dont expect anything its my phone in so many words as long as I pay the bill Right ?
xtnelson said:
This is so Verizon,Contact phones and other junk. I have a unlocked phone from ebay on simple mobile which is gsm can use it anywhere in the world and no contract, I just rooted my sisters new S3 on the same phone carrier its under contract,lets see what happens I dont expect anything its my phone in so many words as long as I pay the bill Right ?
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Click to collapse
As i know in europe and maybe also in US it is not illegal to unlock your phone - if you have no contract anymore with any provider !
Because it's "YOUR PHONE" and if you make the choice to cut it in small slices - why not - it is yours (when paid) !
But one decision - you have to unlock yourself - as i know it is not allowed by companies in US !
I read the actual text of the decision and it's pretty clearly spelled out (and not even that long). Sorry to be that guy. :silly:
Yeah I have no idea what some of you people are talking about. Or understand the Engrish. The phone is sold to an end user and the software is also licensed to them. This is the relationship between the carrier and the user entering a contract. However, I don't buy direct from the carrier or sign any contracts. Thus, I am not a license holder at all. Furthermore, the ruling allows for "legacy" devices to be unlocked and sold. Legacy device would be loosely understood as second hand, basically what I am buying and unlocking.
delete
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7
They'll have to respond to this issue now so hopefully it gets changed and you won't have to worry.
how to other country?
If you have the carrier unlock it, it is not illegal.
If you use your upgrade to get a cheaper phone with a contract and then use a 3rd party SIM unlocker to use on another carrier then it IS illegal.
Start with asking the carrier it is locked by for an unlock code

ATT wont unlocked my full price bought ATT S8+

Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Click to expand...
Click to collapse
Maybe you should just suck it up and pay a service to unlock your phone, I would be scared to return and new one will have issues (red tint) ECT, after seeing the update speed for g935u I will never buy that unlocked us model, why dont you get the g955f ? Battery life and speed looks to be supreme
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
netnerd said:
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
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Click to collapse
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
Mr Ian B said:
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
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Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Its not your problem i also got from att and it look like they didnt update there imei database so wait and try after some time to unlock your device
Rapazzo said:
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Click to expand...
Click to collapse
Dont see $820.00 on the site for ATT.
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Click to expand...
Click to collapse
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
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Click to collapse
Thx for info but phone returned. I was in middle of cricket cycle and was not gonna start attending plan just so I can get unlocked.
Ian B
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
Click to expand...
Click to collapse
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
Click to expand...
Click to collapse
I am in the same situation as you and would like to know the answer to this too. Thank you
Same issue here, I paid full retail for Verizon version first but had a ton of issues with the phone switching to 3g for calls and missing calls on it. I exchanged for AT&T version but cannot get the unlock code. I have tried the online portal, called AT&T and Samsung with no luck. I pretty much stick with cricket so I'm not in a hurry to unlock, it's more the point that I paid $945 for my phone and want the code for resale purposes or if I decide to switch carriers.
Look at this on eBay http://www.ebay.com/itm/252902295417
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---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------
It worked for me. Activate it on att network first gophone sim and make a 5 minute call
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Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
Something happened to me but if you contact AT&T tech service they were expedit the case and email you an unlock code it take about three days. That's what I did, but I couldn't wait on AT&T because I had to travel that week so I paid fastgsm to unlock my phone and it was only $20 it took 24 hours. Fastgsm and AT&T were the exact on lock code.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
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Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
eaglerazor123 said:
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
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mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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They declined my request again using the forums. They said it was because I didn't buy it directly from AT&T they couldn't do it. Said I have to contact Samsung to get it unlocked. Why is this such a pain in the @ss...
Annnnnd Samsung told me it's AT&T s job to give the unlock code... wth. Is unlocking phones like something new? I actually thought I read somewhere it is like law now to unlock phones... smh... bought phone outright from Sammy, now using it with AT&T and have been a customer with them for like 12 years. I'm stumped...
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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EvoKnvl said:
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
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Wow soo I finally got my unlock code as well. I had to call the AT&T tech support, they had no idea why my portal request was denied and supplied the unlock code to me over the phone. So if anyone out there is in a similar situation just save yourself the hassle and call AT&T support.

New unopened at&t note 10 from Best buy

Waiting for a brand new paid off unopened att branded note 10 from best buy. I'm being told if I pop my tmo sim in,before I turn it on, it won't be att sim locked? Is this possible?
suzook said:
Waiting for a brand new paid off unopened att branded note 10 from best buy. I'm being told if I pop my tmo sim in,before I turn it on, it won't be att sim locked? Is this possible?
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As far as I know, most phones are locked at factory or somewhere in between.
They're absolutely SIM locked to AT&T. There's good news though: If you contact AT&T and speak to their Advanced Tech Support, explain that it was paid in full from Best Buy, you're NOT an AT&T customer, and you need it unlocked. Tell them to email the device unlock team explaining all of this, and give a good contact number and your email address. In about 3 days, they'll unlock it for you. Do NOT put an active AT&T SIM in, or you'll be forced to wait 60 days.
My dumb ass put an AT&T SIM in, and I was basically **** out of luck for unlocking it. I ended up buying a remote unlock off Ebay (via USB, not IMEI) and $15 later it works fine on T-Mobile.
entropism said:
They're absolutely SIM locked to AT&T. There's good news though: If you contact AT&T and speak to their Advanced Tech Support, explain that it was paid in full from Best Buy, you're NOT an AT&T customer, and you need it unlocked. Tell them to email the device unlock team explaining all of this, and give a good contact number and your email address. In about 3 days, they'll unlock it for you. Do NOT put an active AT&T SIM in, or you'll be forced to wait 60 days.
My dumb ass put an AT&T SIM in, and I was basically **** out of luck for unlocking it. I ended up buying a remote unlock off Ebay (via USB, not IMEI) and $15 later it works fine on T-Mobile.
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Please pm me the eBay link. The seller I bought from on swappa won't cancel the sale. I'm stuck with a sim locked att note 10. I would rather just pay the $15 for instant unlock.

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