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Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.
I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.
I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.
Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.
I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.
I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...
Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon
The best bet here is to use USB ports on the back of the computer.
Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.
mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.
cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.
USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam
Hello.
Short story: my phone was a little wet and i have some issues with it, mostly i want to get a mass storage to get working. (cant root)
Basically at first the phone didn't even want to charge, when i connected it to the PC windows was giving me an error that the device cannot be recognized, and couldn't install the drivers. (i had Kies installed)
I dried it completely, now the phone turns on without any problem, when i connect it to the pc the phone is recognizing connection (i hear sound + the button backlights are firing up for a sec)
Homever, windows is not detecting any USB device at all, and in about phone/info it says the phone is connected to the AC instead of USB.
When i connect it with USB there is no dropdown in notification to choose from charging, storage etc.
There is also manual usb storage mounting under settings/communication/usb settings , when i'm trying to mount here it just says to connect the phone with usb cable (not detecting connection, homever the backlight + sound is here after connecting, and it's charging)
I tried connecting it with usb debugging on/off even tried to fiddle with in service menu (*#7284#) but nothing.
And since i cannot get the usb storage working basically i cannot flash anything or root it.
Also the USB cable is not a Samsung but an HTC one, could this be a problem? (people in different thread said those cables are the same so it shouldnt be a problem, same amperage, same stick etc.)
Even tried to install MountUSB Widget from market, but it doesn't work when im trying to start the app it's force closing, when i make widget on desktop and press it the phone just vibrate for 1 sec and nothing happens.
When i connect phone with Kies AIR and it works, i mean it shows the storage information, also recognize the phone model correctly, how much free space i have on internal and on SD card but i cannot click "show in explorer" it's greyed out.
Any experts out there could help me? :crying:
Just a blind guess, try a USB cable which supports your device. If it doesn't help, I'm afraid it's a hardware problem and you will have to consult some hardware expert.
My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:
sdfg said:
My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:
Click to expand...
Click to collapse
Obvious Question #1: Did you check the phone notification dropdown area to verify the phone is in MTP or PTP mode so it will show up on the pc? As for transfering files...you do have the option of loading up a microsd card with whatever files or installing a wifi adb app to connect wirelessly. You could even use an app like airdroid to let you do all sorts of things.
famewolf said:
Obvious Question #1: Did you check the phone notification dropdown area to verify the phone is in MTP or PTP mode so it will show up on the pc? As for transfering files...you do have the option of loading up a microsd card with whatever files or installing a wifi adb app to connect wirelessly. You could even use an app like airdroid to let you do all sorts of things.
Click to expand...
Click to collapse
Therre's no notification after connecting the usb, it just charges the phone, seriously, I've tried everything to enable MTP but nothing does the job. And what do you mean by using an adb app? Can I root my smartphone by a wireless connection?
sdfg said:
Therre's no notification after connecting the usb, it just charges the phone, seriously, I've tried everything to enable MTP but nothing does the job. And what do you mean by using an adb app? Can I root my smartphone by a wireless connection?
Click to expand...
Click to collapse
You are overcomplicating things. 1st...there is ALWAYS a notification in the dropdown that says what mode the phone is in....mtp, ptp, charge only or "cdrom mode" which installs the usb drivers. Pressing on that notification allows you to change the mode the device is in.
As for rooting....all you need to do that is to flash or boot TWRP (details on booting it are in the system image thread) and then flash the supersu zip from inside twrp to your device...reboot and done...but I think in the newer TWRP's they even offer options to root automatically...ie the zip is already built in. After rebooting to your phone you install the supersu apk from google play so you can configure what apps have superuser access.
famewolf said:
You are overcomplicating things. 1st...there is ALWAYS a notification in the dropdown that says what mode the phone is in....mtp, ptp, charge only or "cdrom mode" which installs the usb drivers. Pressing on that notification allows you to change the mode the device is in.
As for rooting....all you need to do that is to flash or boot TWRP (details on booting it are in the system image thread) and then flash the supersu zip from inside twrp to your device...reboot and done...but I think in the newer TWRP's they even offer options to root automatically...ie the zip is already built in. After rebooting to your phone you install the supersu apk from google play so you can configure what apps have superuser access.
Click to expand...
Click to collapse
I'm telling you, everytime i try to connect my smartphone to the pc nothing shows up, i only notice the device is charging, there's no option anywhere to change it to MTP or Camera or CD ROM... And I've tried 2 different pc's
sdfg said:
I'm telling you, everytime i try to connect my smartphone to the pc nothing shows up, i only notice the device is charging, there's no option anywhere to change it to MTP or Camera or CD ROM... And I've tried 2 different pc's
Click to expand...
Click to collapse
Your telling me when the phone is plugged into the pc you don't see the notifications below or some version of them at all? If so then you need to fully uninstall the devices in device manager including remove the drivers...then use the drivers in the system image thread (since you obviously can't use the ones from "cd rom mode" which would be the best solution). USB debugging isn't even an issue yet...your phone should still show up to the pc as a camera device (ptp) under just about ANY scenario using even built in windows drivers.
famewolf said:
Your telling me when the phone is plugged into the pc you don't see the notifications below or some version of them at all? If so then you need to fully uninstall the devices in device manager including remove the drivers...then use the drivers in the system image thread (since you obviously can't use the ones from "cd rom mode" which would be the best solution). USB debugging isn't even an issue yet...your phone should still show up to the pc as a camera device (ptp) under just about ANY scenario using even built in windows drivers.
Click to expand...
Click to collapse
Thanks for all those tips, but I already tried that out aswell, 2 times to be precise, deleted all the drivers, rebooted pc and smartphone, tried different cables, but still nothing ever occurs.
sdfg said:
Thanks for all those tips, but I already tried that out aswell, 2 times to be precise, deleted all the drivers, rebooted pc and smartphone, tried different cables, but still nothing ever occurs.
Click to expand...
Click to collapse
Have you tried a different cable? Perhaps that one is damaged or is only setup for charging? Only thing I can think of.
And then I realize you mentioned that Not sure what else would prevent it from giving you those options.
I'm also facing similar issue after the 2 update. Were you able to fix this?
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue?s=2|0.2054
Which kind of USB cable(s) have you tried specifically? Were they cheap eBay/generic kinds or well known branded ones?
Something as little as a Micro USB cable can cure a lot of problems. It needs to be a well built one by a known manufacturer to avoid problems.
brian117 said:
Which kind of USB cable(s) have you tried specifically? Were they cheap eBay/generic kinds or well known branded ones?
Something as little as a Micro USB cable can cure a lot of problems. It needs to be a well built one by a known manufacturer to avoid problems.
Click to expand...
Click to collapse
Actually I've been having pretty good luck with the $1 ones from Dollar Tree but the key is certainly to try multiple cables....on some the microusb plug will make it difficult to get a solid connection especially if you have a case on the phone.
You may be missing the point of "trying" different cables. It's not so much the "quality" of the cable, it's the fact that some cables are for "power only", and "will not" transfer data, regardless of how hard you try.
You need to be using a "proven" data/power cable, otherwise your beating your head against the table for nothing.
Just to add, I put a piece of red tape on all my usb cables that are power only, no guess work.
I own idol3/moto g 2015 and s3, have no problem with other 2 device. I'm having this MTP issue after the UE40 update. Verified in all 3 OS, adb is detecting the device but not MTP/PTP. Idol3 support is not worthy responses.
http://forum.xda-developers.com/idol-3/general/mtp-issue-ue40-update-t3182564
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue
KashRaman said:
I own idol3/moto g 2015 and s3, have no problem with other 2 device. I'm having this MTP issue after the UE40 update. Verified in all 3 OS, adb is detecting the device but not MTP/PTP. Idol3 support is not worthy responses.
http://forum.xda-developers.com/idol-3/general/mtp-issue-ue40-update-t3182564
http://askubuntu.com/questions/681959/ubuntu-14-04-15-10-android-file-access-issue
Click to expand...
Click to collapse
Well, USB works fine here, and I've had 5 different rom's, 2 Canadian, 2 US, and the Chinese rom, on this phone without any USB issues, sorry, can't help any further.
After a complete wipe and restore, it worked.
sdfg said:
My computer for some reason reminded itself of not recognizing my Idol 3 5'5 6045k. Two days ago it was all fine and now everytime i connect it to the computer it only charges. I've tried everything from changing usb cables to unistalling andthen installing the device drivers, enabling debugging, restaring either smartphone and computer. Everything I can think of. Please help me out, I'm trying to root the smartphone and without it recognizing I can't do anything, not even transfer files. :crying:
Click to expand...
Click to collapse
I had the same problem as well. It only showed charging when I plugged in the USB cable. Tried switching cables, turning off and on USB debugging but nothing worked. I finally just rebooted the phone and then it worked again. Strange that it suddenly stopped.
I have a different issue; the different USB modes work fine but I don't have the 'cdrom' option in the USB mode dialog. I've tried various Alcatel ADB drivers that I have found and none are working, using Win7 64. My Idol 3 4.7 is 6039I (US).
Answered my own question, simply install the Mobile Upgrade Q software.
nope, doesn't show up. it's a bug. i had it before, googled until i found a fix and got it working, now it's back to not being recognized. nothing shows on drop down menu.
Hello all,
Played with the S7 couple of days now and decided to try and transfer some movies to the phone to test VR. But it only charges when i connect it and that makes this task kinda hard to do. I installed the samsung usb drivers and tried different settings in the *#0808# menu but no luck. The Smart Switch app is not showing up in the Store either so can't try that.
Anyone got some tips or solution?
Make sure to be using the factory USB cabel, because some 3rd party charging cables do not include the data pin
Gorgice said:
Make sure to be using the factory USB cabel, because some 3rd party charging cables do not include the data pin
Click to expand...
Click to collapse
Thanks! I guess this is what living with iPhone for a year and a half does to you. You stop thinking... Anyway case solved!
As a follow up to this. What do you all recommend if even the factory USB cable refuse to work reliably? What I mean is that, every time I connect my s7 to PC, it prompts me to "allow MTP" access. But after I allow MTP, and the "card" and "phone" show up as part of S7's drives in windows 10, often times the contents of the drives on the S7 will not show up properly (e.g. folder name doesn't show up, folder themselves are empty). What is going on? I reinstalled the samsung drivers for windows couple times now and have tried many different usb cables. Of the once that work, the MTP connection would randomly just crap out, or behave as I mentioned above...
Is the encryption messing with things? Or do I have a messed up USB connector on my S7? Thanks.
I just bought a used Verizon S7, and everything so far has worked perfectly with the exception that it is not recognized by my computer. When I plug in the USB, the phone only charges and does not even appear as a new device in Windows (10 x64). I have already tried installing and reinstalling the Samsung mobile device drivers, without success--same with Kief 3 and Smart Switch. I've tried every USB port on my laptop and PC (and my wife's MacBook).
I have already enable developer options, oem unlock, and usb debugging. I have also tried changing the USB configuration in the developer options menu (MTP, PTP, etc). What I find really strange is that "touch for other usb options" doesn't even appear under the notification bar. When plugged in, it simply says "charging."
I have tried factory resetting multiple times. I also tried upgrading the firmware to beta 7.0. Nothing has worked. Please help.
pjmiles23 said:
I just bought a used Verizon S7, and everything so far has worked perfectly with the exception that it is not recognized by my computer. When I plug in the USB, the phone only charges and does not even appear as a new device in Windows (10 x64). I have already tried installing and reinstalling the Samsung mobile device drivers, without success--same with Kief 3 and Smart Switch. I've tried every USB port on my laptop and PC (and my wife's MacBook).
I have already enable developer options, oem unlock, and usb debugging. I have also tried changing the USB configuration in the developer options menu (MTP, PTP, etc). What I find really strange is that "touch for other usb options" doesn't even appear under the notification bar. When plugged in, it simply says "charging."
I have tried factory resetting multiple times. I also tried upgrading the firmware to beta 7.0. Nothing has worked. Please help.
Click to expand...
Click to collapse
I have a note 5. With similar issues. Ended up being a bad usb circut board.
Would charge most of the time but no usb connections. In the end wouldnt charge either.
If u need to transfer files try a app called wifi file transfer. That and wireless charging was my best friend.
The notes usb circut board has the home and touch keys attached so it wasnt feasable to risk separating the screen and outer glass for a 6 dollar part. Not the s series may not be built the same.
That's interesting, though not very reassuring. Any ideas about the missing "touch for other usb options" under the notification bar? Since the phone is Verizon and already carrier unlocked, my plan was to flash to SM-G930U. But that is obviously not possible if I can't connect to Odin. Any other suggestions?
pjmiles23 said:
That's interesting, though not very reassuring. Any ideas about the missing "touch for other usb options" under the notification bar? Since the phone is Verizon and already carrier unlocked, my plan was to flash to SM-G930U. But that is obviously not possible if I can't connect to Odin. Any other suggestions?
Click to expand...
Click to collapse
No my note 5 is stock unrooted no other way to do anything other than adb over wifi.