Database Info

PC Connection

Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?

Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.

systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...

Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.

skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.

I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.

I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.

Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.

I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.

Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.

hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.

gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.

I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...

Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon

The best bet here is to use USB ports on the back of the computer.

Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!

joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.

mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.

cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.

USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam

[Q] Nexus 5 not connecting to computer (usb), does not show in device manager

Hi,
I would like to see if I can get anyones assistance with solving my problem. I have lost the ability to connect my Nexus 5 to my computer via USB. I had previously been able to connect the phone without any problems.
Connecting my phone to PC charges the phone but no drivers are loaded, nothing changes in device manager and I cannot see a change in windows explorer to view the memory card.
So far I have tried the following:
searches on various sites
rebooting phone, starting in safe mode, wiping all data, performing a hard reset
connecting other phones to usb cable to check that it is not a charge only cable, also trying several other USB cables
connecting phone to other computers
connecting other phones (HTC) to load drivers (then uninstalling drivers)
displaying all hidden devices in device manager and removing all drivers that resemble something to do with mobile phones
uninstalling programs I no longer require on the PC
using "wugs nexus root toolkit" to uninstall and re-install drivers
checking & unchecking MTP, PTP, developer options, USB debugging in various combinations to elicit a response from the computer.
I have also tried to visually check the connections of the USB port on the phone wondering is there is a break but I cannot see very well.
does anyone have any further suggestions to get this phone connected to a PC?
my only last thought is to attempt to open the phone and check the resistance of the plug connections.

Have you tried enabling and disabling usb debugging while plugged in?
Sent from my Nexus 5 using Tapatalk

I just did it, no change in Device manager or explorer

tropicalchills said:
I just did it, no change in Device manager or explorer
Click to expand...
Click to collapse
Are you sure you're using a data usb cable and the usb port is good?

Same Issue
same thing happened to me today when i connected the device to PC.
Mine says unknown device on PC under other devices. so i hope my USB port is ok.but im not using the original SUB cable. i wonder that's is the issue. but it didn't bother me until today. my original cable is at my friend's house.
Tried updating drivers manually. But following error message occurs once i select the drivers folder and hit ok.
Windows was unable to install your unknown device
Please help.

so, not really a solution but while at work my phone fell on to a nice rock cracking the screen. I have replaced the phone and the new phone connects to the pc fine, drivers come up without a problem (I will put this down to a fault with the phone)
Thank you for your assistance

No USB Connection

Today, looking at the storage left i noticed i had only 12.55 instead of ~25 (my N5 is the 32gb model) and i tried to reset the device following a guide. Easy, right?
No.
The device didn't connect to usb, i tried 3 different cables, on 3 different pcs, with and without drivers, uninstalling and reinstalling them, even reinstalling windows on a machine. Nothing.
I thought it could be the OS, so i changed rom(i put on Cataclysm 6.0.1) but the situation was still the same.
I even tried to mount the storage in TWRP but no signal at all.
Not even fastboot. Only charge.
You are my only hope, please help me.

What guide did you follow? A factory reset is not called for yet.

rdmunn said:
What guide did you follow? A factory reset is not called for yet.
Click to expand...
Click to collapse
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
second post, how to turn back to 32GB.
https://productforums.google.com/forum/m/#!topic/Nexus/6lMKqYYXpXw
here some suggestions on the usb ploblem, didn't work.
I also tried the driver guide from NexusRootToolkit, resulting in a 30 second connection recognized by the phone but not by the PC, a laptop running Win8.1.
i didn't include 3 other threads on XDA that redirected everyone to a common troubleshooting.

While plugged in, swipe down from the top and change usb charging to usb for file transfer.
Is that what you are wanting?

rdmunn said:
While plugged in, swipe down from the top and change usb charging to usb for file transfer.
Is that what you are wanting?
Click to expand...
Click to collapse
There is no signal AT ALL, no choice between charge and MTP, no devices in Device Manager on windows, nothing.
I tried turning on debug usb, no signal.
Tried forcing MTP in developer settings, nothing.
Only one single time i heard the classic windows sound telling me a device was plugged in but there was no phone on file explorer and the phone was only charging.
It's only charging now.
UPDATE: turns out the FLEX connector is the real problem since the screen went full retard and now looks like this http://forum.xda-developers.com/google-nexus-5/help/nexus-5-screen-colorful-static-t2600032

Unable to have phone recognized as a device on any computer

Hello there! I posted in the N00B thread without any success and so am casting a wider net:
I have a rooted phone that's been working well for about 1.5 yrs and all of a sudden it's not able to connect to the computer via USB. It was working fine til about 3 months ago, no new apps or changes to the system as far as I know. It still charges when connecting to the computer but I don't get the prompt to choose the USB mode and the computer doesn't recognize it as any sort of device. I've tried it on several computers that have recognized it in the past without luck (drivers up to date) and have tried different USB cords.
I've gone to USB and developer settings and changed and restored default settings for USB connection as well as toggled a bunch of other settings in that section.
I've wiped the Cache and Davlik Cache several times.
I cleaned out the physical port. Any other thoughts? thanks!

If you are on windows 10 PC, the latest windows updates could be an issue. I faced the same issue with my computer. After rolling back windows update (or may be resetting the PC to default settings) has helped resolve my issue and i could connect my phone again normally. It is nothing to do with your phone as far as i know.

shokod said:
Hello there! I posted in the N00B thread without any success and so am casting a wider net:
I have a rooted phone that's been working well for about 1.5 yrs and all of a sudden it's not able to connect to the computer via USB. It was working fine til about 3 months ago, no new apps or changes to the system as far as I know. It still charges when connecting to the computer but I don't get the prompt to choose the USB mode and the computer doesn't recognize it as any sort of device. I've tried it on several computers that have recognized it in the past without luck (drivers up to date) and have tried different USB cords.
I've gone to USB and developer settings and changed and restored default settings for USB connection as well as toggled a bunch of other settings in that section.
I've wiped the Cache and Davlik Cache several times.
I cleaned out the physical port. Any other thoughts? thanks!
Click to expand...
Click to collapse
You said the drivers were up to date but you didn't say whether you tried completely uninstalling the drivers. If you didn't, uninstall every driver you can find related to the Honor, reboot and plug the phone back in. I'm running the absolute latest version of Windows 10 and have no problem connecting my wife's Honor 8.

gdp1979 said:
If you are on windows 10 PC, the latest windows updates could be an issue. I faced the same issue with my computer. After rolling back windows update (or may be resetting the PC to default settings) has helped resolve my issue and i could connect my phone again normally. It is nothing to do with your phone as far as i know.
Click to expand...
Click to collapse
Thanks for your suggestion - I did try rolling back the update without benefit. Also, to reiterate - this is not being recognized by several computers (including a Mac) and that leads me to believe that it's the phone that's the source of the issue. I don't even get the USB menu (Charging, MTP transfer, debug mode, etc) when I plug it into several different computers.

Tel864 said:
You said the drivers were up to date but you didn't say whether you tried completely uninstalling the drivers. If you didn't, uninstall every driver you can find related to the Honor, reboot and plug the phone back in. I'm running the absolute latest version of Windows 10 and have no problem connecting my wife's Honor 8.
Click to expand...
Click to collapse
Thanks for your reply- I uninstalled all the drivers and still nothing when I plug the phone in, after a reboot. Also, to reiterate - this phone is not being recognized by several computers (including a Mac) and that leads me to believe that it's the phone that's the source of the issue. I don't even get the USB menu (Charging, MTP transfer, debug mode, etc) when I plug it into several different computers.

It may be too obvious but did you try another USB cable? If it's not the cable try this with the default dialer *#*#2846579#*#* then select in background>usb hisuite, connect the cable and see what happens.

Tel864 said:
It may be too obvious but did you try another USB cable? If it's not the cable try this with the default dialer *#*#2846579#*#* then select in background>usb hisuite, connect the cable and see what happens.
Click to expand...
Click to collapse
I have tried different cables but no suggestion is too obvious! My sister in law actually also has an Honor 8 and her cable on my laptop is recognized, so that's what I've been using to troubleshoot with my phone. I did go into that menu you suggested and I tried toggling HiSuite, Manufacture, and Google and exit the menu and still nothing when I connect the cable (other than charging). Thanks

shokod said:
I have tried different cables but no suggestion is too obvious! My sister in law actually also has an Honor 8 and her cable on my laptop is recognized, so that's what I've been using to troubleshoot with my phone. I did go into that menu you suggested and I tried toggling HiSuite, Manufacture, and Google and exit the menu and still nothing when I connect the cable (other than charging). Thanks
Click to expand...
Click to collapse
Have you played with any of the developer options like USB Debugging or USB configuration...... Nevermind, just re-read your original post. I was almost sure the dialer thing would fix it but if a reset won't I'm at a loss. I still don't think that it's a hardware problem but I guess it could be. There are things like wiping the cache partition that I see some folks have used for various problems. That would be an option that wouldn't affect your apps.

Question Phone no longer being recognized by computer. Not even getting a prompt on phone when plugged in.

As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.

Maximus from the 915 said:
As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.
Click to expand...
Click to collapse
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
Click to expand...
Click to collapse
Would I still be able to adb using the wifi method? My main issue is trying to remove the old Google Pay app. Which I'm unable to unless it's through adb.

Just an update. I was, in fact, able to run adb commands while connected using wi-fi. Thank you @GalaxyA325G for your input.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
Click to expand...
Click to collapse
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.

ZeroKo0 said:
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.
Click to expand...
Click to collapse
Not sure what to tell you about your signal dropping, but
is the video I used to finally use adb via WiFi.

Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.

twistedumbrella said:
Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.
Click to expand...
Click to collapse
Yeah, I had tried that already as well.

Maximus from the 915 said:
Yeah, I had tried that already as well.
Click to expand...
Click to collapse
Sounds like you're stuck with WiFi or the repair then.