Got my N5 back from warranty and vibration doesn't work - Nexus 5 Q&A, Help & Troubleshooting

Few weeks ago I sent my N5 to warranty due to broken power button. They changed out the motherboard. When powering on, I didn't feel the vibration and keyboard vibration for example didn't work either, but since it came back to me with 5.0.1 on it, I thought it's some kind of a bug. Today I flashed 5.1.1 and vibration worked fine during initial WiFi password typing, but when I got to the Google account password, it didn't work already. I reboot the N5 later and still doesn't work. Is it safe to say I got a broken motherboard from the warranty?
Sent from my Nexus 5 using XDA Free mobile app

Probably just poor contact on the vibration motor.

Maybe the contact is indeed poor. Did you try to clear the cache & Dalvik cache ?

I've taken the back cover off before. When you put it back on you have to sort of pinch the middle of the phone to get the last clip to connect, otherwise wireless charging doesn't work. Maybe that also affects the vibrator? If you pinch the middle of the phone about where the "S" in "Nexus" is located does it seem like the back cover is connected sufficiently? If it isn't you will hear it snap into place when you pinch it. You'd know if your wireless charging doesn't work properly.

i had this problem when i changed my battery. A good smack on the back got it working again

Woow, the story got even more weird now. Vibration just worked fine during a notification.
E: A good smack on the back helped.
Sent from my Nexus 5 using XDA Free mobile app

kaspar737 said:
Woow, the story got even more weird now. Vibration just worked fine during a notification.
E: A good smack on the back helped.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I had an HTC M8 and the vibration randomly stopped working for a good 6 months (unrelated to a warranty repair, just randomly). It then started working again and hasn't had an issue since. Those vibration motors are finicky, apparently.

Related

I'm starting to lose hope in my Nexus S? Help?!

I've had my Nexus S for over 8.5 months now. (since February) I've always loved the phone and was glad that it received the recent jelly bean update.
However recently, my phone is just plain dying. Ever since last week, I've been experiencing frequent freezing when browsing or on instagram etc. It's happened 3 times in the past 5 days. Could it be an app or process that's causing this? I'm not sure.
Another problem I've been facing, (the most annoying of all) is my power button. Yesterday, the power button started to die. I click on the power button to put my phone in standby and bam, suddenly it doesn't work. I'm not sure if some dust could be stuck in there or something. Sometimes when I press it to put my phone on standby, it asks me to turn off my phone, as if I had done a long hold. Strange. The only way to fix the problem is by clicking the power button repeatedly (about 15 times) and then it works again for a while.
One more problem... My phone screen becomes completely useless in one small area of the screen. The only way to get rid the problem is to leave the screen alone for 10 seconds or click the power button on and off.
Now here's the deal. I don't know what to do. Should I send it in for repair and be 'phoneless' for a month? I have not tried a full wipe, and would rather not. I don't think it would change the problem. I need your opinion? Is anyone have the same issues as me?
I'm very stuck, and have no clue what to do.
Seriously...if you have hardware issues you should send it to warranty.
Try the wipe data first you should wipe it and format the "sdcard" anyway before send it to repair.
The power button in the Nexus is the small clicky type that have the tendency to go bad. For the app freezing issues, it maybe time to do a complete wipe and upgrade to 4.1.2. I'm running SlimBean and its extremely smooth.
Use warranty if you have it, or it might be time to upgrade to a newer Nexus.
Mine broke the power button would only work if I'd drop the phone I dropped it too many times and cracked the screen I'd love to get it fixed but im not sure how much Sammy would charge me
Sent from my GT-I9300 using xda app-developers app
tonyt3rry said:
Mine broke the power button would only work if I'd drop the phone I dropped it too many times and cracked the screen I'd love to get it fixed but im not sure how much Sammy would charge me
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
A broken screen is pretty expensive, but I think Samsung is pretty nice with warranty! I sent my Nexus S with water damage, (it was dried up, but it didn't boot anymore ) and it got repaired for free! I was in my warranty limit btw
Sent from my Nexus S using Tapatalk 2
jojoost said:
A broken screen is pretty expensive, but I think Samsung is pretty nice with warranty! I sent my Nexus S with water damage, (it was dried up, but it didn't boot anymore ) and it got repaired for free! I was in my warranty limit btw
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
How long did it take for your phone to be sent back? Like 2 weeks? Hopefully not any longer than that.
My nexus with was in repair for 10 days. They replaced my motherboard. Pretty fast.
Sent from my Nexus S using xda premium

[Q] Erratic Ghost Touches

Has anyone had a problem with their nexus 5 where the screen would randomly start pressing things? It usually happens multiple times and is very erratic. Contacted Google and will send back for a replacement just wondering if anyone else is having this issue.
Yap, me too.
Had it a while back but it seems to have stopped.
Sent from my Nexus 5 using Tapatalk
Never anything like that but what I have done a few times is my palm touches the bottom right of the screen when I reach for the top left corner while right handing it. Coming from an iPhone so I guess it took a bit to get used to the larger screen
I requested for a replacement to Google Play this morning. They send it this evening. I should
get my replacement early next week. Good service I would say.
I'm glad I'm not going crazy! This is happening to me too! Is there any way to resolve this without having to go through the RMA process?
Only While Charging
I'm getting some erratic touch behavior, but only when the phone is charging. I take it off the charger and it seems fine.
I'm not getting total phantom behavior, but when I swipe from home screen to home screen, sometimes an app will get activated. Same with pulling down the notification area.
It makes me think there's a charge leaking through to the display components somehow.
I'm going to give it a week and then RMA it if it doesn't go away.
I have it too
I have it too but only when I connect my USB to the computer...
It's sucks cos I'm an app developer...
Is there any fix for that?
ofear said:
I have it too but only when I connect my USB to the computer...
It's sucks cos I'm an app developer...
Is there any fix for that?
Click to expand...
Click to collapse
Sounds like a dodgy USB cable or port.
Same issues with my Nexus 4
I notice my issue is mostly when my phone is charging or when I'm using my mobile hotspot. Tends to get extra warm when im using both. Which leads me to believe its an overheating issue (the heat is throwing off the digitizer causing it to maybe think its being touched?) Is anyone else noticing the same?
Yes, but only while on wireless charger and even then only sometimes.
I take it off, push power button twice and it's gone.
I'm also experiencing this if my Nexus 5 is charging using the original Wall charger and cable.
Still no fix for this? Really annoying, I need to unplug my phone to the charger so that I can use it again normally
Same issue here
https://code.google.com/p/android/issues/detail?id=62748
This usually happens when you use some other charger/usb cable than the original one
Sent from my iPad using Tapatalk
This also sometimes happens when you have wet or moist fingers
Sent from my Nexus 5 using XDA Premium 4 mobile app
I'm using original cable and wall charger. I also don't have wet finger or hand when experiencing this issue
Sent from my Nexus 5 using xda app-developers app
I also have the same problem only when otg or pic is connected through usb

Touch screen responsiveness problem?

Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Install this and see how it behaves https://play.google.com/store/apps/details?id=multitouchpro.tests&hl=es
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Have you tried turning it off and on again?
Do you by any chance have the charger plugged in while doing this? (My nexus 4 screen acts that way when I connect the wall charger)
Have you tried resetting it?
It's not plugged in, I did try rebooting it but not a reset. I'll have to give that a try now.
Sent from my XT1034 using xda app-developers app
Same here, part of the screen is unresponsive, except if you move your finger very slowly.
I have the problem described by OP if I am charging with a high ampere charger. It is solved by me by turning the screen off and on after unplugging it.
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
Could be that the cpu got underclocked for a while?
Using any cpu overclocking apps?
Ravinxx said:
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
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Click to collapse
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Facing Same Issue
Hello, I am also facing same issue only when my Moto G is connected to Wall Charger [Be it switched Off or On]. Can any body please help me resolve this issue? Or Do we actually have a solution for the problem stated?
same issue
Hi i have the same issue, please someone knows how to fix it or why it happens ? In my phone the problem appears and solve for itself but after a while the problem appears again
I'm also in the same boat..
Sent from my XT1033 using XDA Premium 4 mobile app
still not working
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
definitely your charger I had the same problem when using a generic charger... try a different charger
Sent from my XT1028 using xda app-developers app
Last night i charged vía usb with my notebook but the problem remains
el_bigote said:
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
Click to expand...
Click to collapse
this behavior happens to me with stock keyboard in whatsapp, after star typing and pressing the "a" key in loop, press the home button and start multitouch test (YAMT) and the screen area that is not responding is where the "a" key is located....
after a while the screen start to response in a normal way...
i tried swift keyboard and guess what.... the same issue again....
this is weird...
note: try to remove the grip shell
Solved,
Okay so I had this issue just now and i got worried, but there is nothing to worry about. The problem is in the charger, use a different charger
my 2 have done this a couple times and I think they were charging at the time. I unplugged the charger but no change. Then I removed the silicone cover I put on and it immediately worked fine both times I did it. I did not turn phone off or reboot. It did not start this trick until I put the covers on. Covers barely touch the screen on the sides. When I replaced cover it still worked until the next time it became unhappy with the cover. Anybody else...................
Update-just checked my other phone. I removed cover w/o unplugging and it did not restore it. Unplugged charger and it was fine. Almost seems like both are contributing to it. more research necessary..........
Maybe the phone just wants to be fondled???????
helppme said:
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Click to expand...
Click to collapse
thank god for this, how long will it take to final all dry out?

Nexus 5 black screen

My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Boymysterio29 said:
My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Do a factory reset. Keep in mind that this will wipe your internal storage so be sure to back up and data, photos, etc. before hand. If that doesn't fix it then flash the factory image over. As to how, refer to this thread.
Your problem should be fixed after the Factory Reset though. Good Luck!
Thanks. I was hoping it wouldn't come to this but oh well. Is there a cause for this?
Sent from my Nexus 5 using xda app-developers app
Boymysterio29 said:
My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Were are talking about the N5 right?. I had this issue with my G2X a couple years ago. It turns out that after I took it apart the flex cable looked like at had been torn a tad bit. This sounds like a flex cable problem. Software could be the issue and a factory reset may help. However in my experience that's usually a flex cable or pop connection. Send it in if the reset does not work. Don't bother trying to do this yourself. It may be the front panel flex cable. Or the pop connection of the main board. When these cables are made, they are literally thrown into barrels and sent to The front panel assembly line. So chances are. One of these flex cables suffered some damage. Same goes with the tiny connection on the main board. These tiny pieces are put on one by one. I think robots do it. The device turned on for their tests. But the long run? ...Well you get the point.
Sent from my Nexus 5 using xda app-developers app
whozilla said:
Were are talking about the N5 right?. I had this issue with my G2X a couple years ago. It turns out that after I took it apart the flex cable looked like at had been torn a tad bit. This sounds like a flex cable problem. Software could be the issue and a factory reset may help. However in my experience that's usually a flex cable or pop connection. Send it in if the reset does not work. Don't bother trying to do this yourself. It may be the front panel flex cable. Or the pop connection of the main board. When these cables are made, they are literally thrown into barrels and sent to The front panel assembly line. So chances are. One of these flex cables suffered some damage. Same goes with the tiny connection on the main board. These tiny pieces are put on one by one. I think robots do it. The device turned on for their tests. But the long run? ...Well you get the point.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Im just facotry resetting my phone right now, i'll post later the results after a few days of testing
Well? did the factory reset work? I have this issue and it's driving me nuts!!!! I read somewhere that squeezing the case helps, and indeed this seems to work something, to it looks like hardware issue to me
black screen nexus 5
I was totally desperate with this random black screen. I tried everything including change of flex cable and also screen, but the same random black screen
I changed the 2 years old battery with a new one and.... ooff... this resolved my problem .no black screen anymore
I hope that, with this solution, I give You another direction of thinking about what is causing this annoying problem

Idol 3 lock button/possible hardware issue

Hello everyone, I'm not sure if there's another post about this since I didn't see one but if there is let me know.
For the last few days I've been having a problem that I believe is my lock button going bad but I have no idea because I've never seen this before, a lot of times I have to push it 2 - 4 times to lock or unlock my screen, and holding to get power menu will cause it to lock, unlock, then give me the power menu...
I was on cm 12.1 when this started, so I tried different builds (that I knew had no problems) and it didn't change. I've also went back to stock and still no change so I know it can't be the system or apps.
Any help or ideas would be appreciated because I feel like I'm gonna be losing my phone anytime now and I really can't afford another one right now. Thanks in advance for any help...
Sent from my SM-T230NU using XDA-Developers mobile app
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Alek Dev said:
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Click to expand...
Click to collapse
OK thanks that's better then nothing atleast I know it's not just me...
Sent from my SM-T230NU using XDA-Developers mobile app
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
macallik said:
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
Click to expand...
Click to collapse
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
tbkrazeey said:
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
Click to expand...
Click to collapse
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
macallik said:
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
Click to expand...
Click to collapse
It's actually getting worse already.. And almost unbearable. I'm having to push it up around 10 times to get it to work now, and while it's like that double tap doesn't respond either. This is an extremely weird problem, I really don't understand how double tap and the button can both stop working at the same time, you would think double tap would always work... Unless the mother board is going bad in general, but you would think that would give a lot of other signs besides not unlocking.
Gonna drive me insane [emoji33]
I've been carrying my tablet using my phone for hotspot only, it's sadly easier then fighting it to unlock. I really hope alcatel doesn't play around with repairs.. For the sake of everyone and the fact if they take forever I might reconsider getting an idol 4 when they release...
Edit: I just realized that before this started I've had a weird issue where when I scroll my phone will randomly go into something like I tapped tho I was dragging, it's been frustrating and I didn't consider it to be linked until I just thought of it. Did you have this problem too?
Edit #2: also not unlocking automatically on calls, forcing me to miss calls or im fondling my phone different ways in a hurry hoping I unlock it in time and don't hang up.
Edit #3: also no lock/unlock sounds while having lock issues issues.
Sent from my 6045I using XDA-Developers mobile app
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
I'm gonna have to send mine in. I assume I'll have to flash back to stock but that's my only obstacle.
I'm a bit upset that I'll probably lose B12 for T-mo but this is mainly an extra phone for me anyway.
macallik said:
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
Click to expand...
Click to collapse
On second thought... I was using Soundcloud today and it was acting buggy so I tried to reset the phone. Power button doesn't register at all now, which means that not only am I unable to reset my phone, but also, if my battery dies, I can't turn the phone back on. Kind of a deal breaker there.
I will call Alcatel again and see what their thoughts are if my Sim/SD Card are stuck in my phone when I send it for repairs.
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
macallik said:
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
Click to expand...
Click to collapse
Well hopefully everything goes well and you get it back soon, I just hope they don't take forever.
I've noticed with mine after I took my case off I'm squeezing around the button and my phone makes a popping/clipping/creaking noise and then the button will work for a few times. So apparently for be it's a separation issue, which is weird because I've never really gave this phone any hard drops. But who knows, could just be a simple design flaw.
Sent from my 6045I using XDA-Developers mobile app
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
I tried the theory of taking off the lock in general hoping that it had anything to do with it but it didn't, it's just screen on/off problems regardless. I can however use an app for unlocking with power buttons that works flawlessly so that definitely confirms that it's the power button.
@macallik that's great to hear, maybe it won't take so long... My problem would be that I don't have a backup phone to use, so if they stay on top of repairs that's awesome.
Sent from my 6045I using XDA-Developers mobile app
macallik said:
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
Click to expand...
Click to collapse
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
jayb151 said:
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
Click to expand...
Click to collapse
My Nexus 4 seems antiquated so it has been a struggle for me as well.
I haven't gotten any further update yet. I did my Googles and have seen some warranty fulfillments take 2-3 weeks (granted it was a screen replacement) and others take 1-2 days. I am traveling for the week of Memorial Day so hopefully it arrives by Friday. but with each passing day it seems less likely. Utilizing my ZenPad 8.0 tablet a lot more fwiw.
ugh!
My wife broke her Nexus 4, then she broke mine after I upgraded to a Oneplus One. I have a Blu Studio G that we keep around just as an emergency back up, but it is such garbage. takes forever to do anything.
Thanks for letting me know.
@jayb151 Got an email ~20 minutes ago that my package has been shipped and they provided a tracking number. It hasn't arrived at the UPS Facility yet so it is still blank on the tracking page for the most part.
Received the phone back and the power button is functional again. I am going to stick to using Double Tap 2 Wake for the most part since I think that the power button going wonky was more of a design flaw than a random occurrence. They did not fix my broken Sim Card Ejector but I was able to brute force it open.
Overall I am happy with my experience.

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