[Q] Erratic Ghost Touches - Nexus 5 Q&A, Help & Troubleshooting

Has anyone had a problem with their nexus 5 where the screen would randomly start pressing things? It usually happens multiple times and is very erratic. Contacted Google and will send back for a replacement just wondering if anyone else is having this issue.

Yap, me too.

Had it a while back but it seems to have stopped.
Sent from my Nexus 5 using Tapatalk

Never anything like that but what I have done a few times is my palm touches the bottom right of the screen when I reach for the top left corner while right handing it. Coming from an iPhone so I guess it took a bit to get used to the larger screen

I requested for a replacement to Google Play this morning. They send it this evening. I should
get my replacement early next week. Good service I would say.

I'm glad I'm not going crazy! This is happening to me too! Is there any way to resolve this without having to go through the RMA process?

Only While Charging
I'm getting some erratic touch behavior, but only when the phone is charging. I take it off the charger and it seems fine.
I'm not getting total phantom behavior, but when I swipe from home screen to home screen, sometimes an app will get activated. Same with pulling down the notification area.
It makes me think there's a charge leaking through to the display components somehow.
I'm going to give it a week and then RMA it if it doesn't go away.

I have it too
I have it too but only when I connect my USB to the computer...
It's sucks cos I'm an app developer...
Is there any fix for that?

ofear said:
I have it too but only when I connect my USB to the computer...
It's sucks cos I'm an app developer...
Is there any fix for that?
Click to expand...
Click to collapse
Sounds like a dodgy USB cable or port.

Same issues with my Nexus 4
I notice my issue is mostly when my phone is charging or when I'm using my mobile hotspot. Tends to get extra warm when im using both. Which leads me to believe its an overheating issue (the heat is throwing off the digitizer causing it to maybe think its being touched?) Is anyone else noticing the same?

Yes, but only while on wireless charger and even then only sometimes.
I take it off, push power button twice and it's gone.

I'm also experiencing this if my Nexus 5 is charging using the original Wall charger and cable.
Still no fix for this? Really annoying, I need to unplug my phone to the charger so that I can use it again normally
Same issue here
https://code.google.com/p/android/issues/detail?id=62748

This usually happens when you use some other charger/usb cable than the original one
Sent from my iPad using Tapatalk

This also sometimes happens when you have wet or moist fingers
Sent from my Nexus 5 using XDA Premium 4 mobile app

I'm using original cable and wall charger. I also don't have wet finger or hand when experiencing this issue
Sent from my Nexus 5 using xda app-developers app

I also have the same problem only when otg or pic is connected through usb

Related

[Q] N5 screen issues while charging

So when I plug my N5 into charge, the screen starts recognizing "ghost" touches and does its own thing. Like when its charging its distorting the electric captive touch... Anybody else having the issue?
th3cavalry said:
So when I plug my N5 into charge, the screen starts recognizing "ghost" touches and does its own thing. Like when its charging its distorting the electric captive touch... Anybody else having the issue?
Click to expand...
Click to collapse
I am. I'm suffering it with my Nexus 10 as well as my Nexus 5, in my N10 the problem is much worse.
Same here, although for me its more often for my screen refusing to record my touch than recording ghost touches.
This is the case for Nexus 5 and Nexus 4 I had previously.
BTW, you can use an app like this to help testing the issue.
If you aren't using the charger that came with the phone this will happen.
Sent from my Nexus 5 using Tapatalk
joshnichols189 said:
If you aren't using the charger that came with the phone this will happen.
Click to expand...
Click to collapse
In my case this happens with the official chargers, both for the N5 and N10 :crying:
I have the same problem here.
I already had this problem with my Nexus S. Using always the charger received with the phone.
I've noticed that sometimes is more annoying than others. It doesn't depend on the charge level, if you are charging by PC or how many apps are opened.
I think it's a temperature related problem, and it is happening when you are using the phone "a lot" while charging. But I'm not sure about that.
Anyone has more information about this?
P.D.: Now I noticed that I was experiencing this problem. My charge level was 96%. When it reached 100% this problem faded away.

Touch screen responsiveness problem?

Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Well this is weird. This morning I woke up and grabbed my G from next to my bed and the touch screen is being all slow and not responsive. I can't swipe left or right without doing it very slowly and deliberately. Same thing with bringing down my notification drawer.
Its making the phone near unusable. Even to type this all out I couldn't use Google keyboards swipe typing feature and have to hit each individual button really slowly.
Anyone know what could be causing this?
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Install this and see how it behaves https://play.google.com/store/apps/details?id=multitouchpro.tests&hl=es
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Ravinxx said:
Thanks for that useful little app. It registers all my fingers fine, and its good if I swipe slowly, but if I swipe too fast it loses my finger for a second, which I guess is why I have a problem swiping.
I have no idea what's causing this still though since its been working fine for the past month.
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Have you tried turning it off and on again?
Do you by any chance have the charger plugged in while doing this? (My nexus 4 screen acts that way when I connect the wall charger)
Have you tried resetting it?
It's not plugged in, I did try rebooting it but not a reset. I'll have to give that a try now.
Sent from my XT1034 using xda app-developers app
Same here, part of the screen is unresponsive, except if you move your finger very slowly.
I have the problem described by OP if I am charging with a high ampere charger. It is solved by me by turning the screen off and on after unplugging it.
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
Could be that the cpu got underclocked for a while?
Using any cpu overclocking apps?
Ravinxx said:
I forgot to update. The problem just kind of fixed itself over a few hours. I took it to work and it was still having the problem, and then I took it out of my pocket a few hours into my shift to check a text and it was working like usual.
I dunno. Magic I guess.
Sent from my XT1034 using xda app-developers app
Click to expand...
Click to collapse
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Facing Same Issue
Hello, I am also facing same issue only when my Moto G is connected to Wall Charger [Be it switched Off or On]. Can any body please help me resolve this issue? Or Do we actually have a solution for the problem stated?
same issue
Hi i have the same issue, please someone knows how to fix it or why it happens ? In my phone the problem appears and solve for itself but after a while the problem appears again
I'm also in the same boat..
Sent from my XT1033 using XDA Premium 4 mobile app
still not working
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
definitely your charger I had the same problem when using a generic charger... try a different charger
Sent from my XT1028 using xda app-developers app
Last night i charged vía usb with my notebook but the problem remains
el_bigote said:
I made the multitouch test and all works fine, it seems like is a software problem but i don't know wich one is failing. I hide the navbar with gravitybox, could this be the cause of the problem ?
Click to expand...
Click to collapse
this behavior happens to me with stock keyboard in whatsapp, after star typing and pressing the "a" key in loop, press the home button and start multitouch test (YAMT) and the screen area that is not responding is where the "a" key is located....
after a while the screen start to response in a normal way...
i tried swift keyboard and guess what.... the same issue again....
this is weird...
note: try to remove the grip shell
Solved,
Okay so I had this issue just now and i got worried, but there is nothing to worry about. The problem is in the charger, use a different charger
my 2 have done this a couple times and I think they were charging at the time. I unplugged the charger but no change. Then I removed the silicone cover I put on and it immediately worked fine both times I did it. I did not turn phone off or reboot. It did not start this trick until I put the covers on. Covers barely touch the screen on the sides. When I replaced cover it still worked until the next time it became unhappy with the cover. Anybody else...................
Update-just checked my other phone. I removed cover w/o unplugging and it did not restore it. Unplugged charger and it was fine. Almost seems like both are contributing to it. more research necessary..........
Maybe the phone just wants to be fondled???????
helppme said:
Guy who did a waterproof test on the Moto G encountered the same issues you described. As the phone dried out the screen slowly came back to life and became responsive again.
I suspect that you have moisture egress into the device, it could cause a strange capacitance differential affecting the digitiser, or even just a short.
Have you used the phone, in shower room, in pocket while exercising. In rain. Taken it from cold outdoors, into very warm indoors. All these things can cause moisture to condense inside the device.
If it happens, the symptoms will reduce as the phone completely dries out...
..
Click to expand...
Click to collapse
thank god for this, how long will it take to final all dry out?

Nexus 5 black screen

My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Boymysterio29 said:
My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Do a factory reset. Keep in mind that this will wipe your internal storage so be sure to back up and data, photos, etc. before hand. If that doesn't fix it then flash the factory image over. As to how, refer to this thread.
Your problem should be fixed after the Factory Reset though. Good Luck!
Thanks. I was hoping it wouldn't come to this but oh well. Is there a cause for this?
Sent from my Nexus 5 using xda app-developers app
Boymysterio29 said:
My N7 4.4.2 Not Rooted has been playing up lately. For the 2nd time in 3 days, I picked it up and it wouldnt respond. I could hear the screenshot being taken so the phone was on but the screen was black. It vibrates after using the power button and it finally boots up again. The phone has been perfect for about a month and this error only started recently.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Were are talking about the N5 right?. I had this issue with my G2X a couple years ago. It turns out that after I took it apart the flex cable looked like at had been torn a tad bit. This sounds like a flex cable problem. Software could be the issue and a factory reset may help. However in my experience that's usually a flex cable or pop connection. Send it in if the reset does not work. Don't bother trying to do this yourself. It may be the front panel flex cable. Or the pop connection of the main board. When these cables are made, they are literally thrown into barrels and sent to The front panel assembly line. So chances are. One of these flex cables suffered some damage. Same goes with the tiny connection on the main board. These tiny pieces are put on one by one. I think robots do it. The device turned on for their tests. But the long run? ...Well you get the point.
Sent from my Nexus 5 using xda app-developers app
whozilla said:
Were are talking about the N5 right?. I had this issue with my G2X a couple years ago. It turns out that after I took it apart the flex cable looked like at had been torn a tad bit. This sounds like a flex cable problem. Software could be the issue and a factory reset may help. However in my experience that's usually a flex cable or pop connection. Send it in if the reset does not work. Don't bother trying to do this yourself. It may be the front panel flex cable. Or the pop connection of the main board. When these cables are made, they are literally thrown into barrels and sent to The front panel assembly line. So chances are. One of these flex cables suffered some damage. Same goes with the tiny connection on the main board. These tiny pieces are put on one by one. I think robots do it. The device turned on for their tests. But the long run? ...Well you get the point.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Im just facotry resetting my phone right now, i'll post later the results after a few days of testing
Well? did the factory reset work? I have this issue and it's driving me nuts!!!! I read somewhere that squeezing the case helps, and indeed this seems to work something, to it looks like hardware issue to me
black screen nexus 5
I was totally desperate with this random black screen. I tried everything including change of flex cable and also screen, but the same random black screen
I changed the 2 years old battery with a new one and.... ooff... this resolved my problem .no black screen anymore
I hope that, with this solution, I give You another direction of thinking about what is causing this annoying problem

[Q] black screen after battery replacement

Hi folks,
i am struggling with the following issue and hopefully I find somebody who could help !
After I got a new battery for my nexus, it didn't boot or charge, so I thought the battery is broken. I contacted the seller and he sent me new one. For the time in between I just had my nexus running with my old battery.
So I got the second battery for replacement from the same seller, tried it and nope - didn't boot. I figured this one would be broken again and I tried to put my originally battery back into the phone but it would not run normally now either .
It only booted up a few rare times but the touch didnt work. Since then it only vibrates shortly when I try to turn it on. Afterwards there is nothing more though. Sometimes I can see the backlight bleeding but nothing more...
I changed my screen twice before and I didn't have any problems. So technically speaking I think I knew what I had to do.
Really frustrating. If you could share your ideas with me, that would be fantastic!
Thanks!
I just checked the connection with my computer and that seems to work. I know its not the displays fault so I reckon the USB connector???
Thanks again for your help!
Cheers
Edit: flashed the factory image now and that appeared to work...
I just ordered a New USB connector and see if that'll help.
Sent from my XT1092 using XDA Free mobile app
OK, i think I found what is causing the trouble for me.
I have a loose contact at the connection between the mainboard and the USB connector...
Does someone know if that can be fixed?
Do you think Google will recognise I opened the phone a couple of times?
Sent from my XT1092 using XDA Free mobile app
This is a problem encountered by some others. The connection between the USB/Lcd ribbon and the motherboard has been know to have problems. so first check to make sure it is connected correctly.
I had it happen with one of my Nexus 5 phones. I sloved the problem by using tiny strip of 3M double stickover the top of the USB connector before positioning and screwing on the Motherboard cover . Be careful to ensure that each antannae wire is correctly connected too. You can test everything is working before replacing the rear cover. When you attach the rear cover be aware that it must be able to make a good connection so that NFC is enabled. Just be patient and take your time.
I hope thia helps.
Thanks! That actually helped a lot!
A piece of cardboard on top of the usb ribbon connector actually did it for me!
In fact it's back alive and now I am wondering if I keep my 5' or stick to my new moto x 2014
Thanks again for your help!
cheers
Sent from my XT1092 using XDA Free mobile app

Wireless Charging Issues?

All,
I purchased the Note 5 from Best Buy, yesterday, and received the free charging pad. I used the charging pad for the first time last night while I was sleeping. I woke up a couple of times during the night and noticed that the charging pad was flashing blue and the phone was not charging. I pulled the phone off, waited about 30 seconds, then put the phone back on an it started to charge again. I did this three times and it always ended up back with the flashing blue light. Doing some research this morning, a flashing blue light indicates the phone is not placed on the charging pad correctly. I had try to make sure the phone was properly centered on the pad each time. Has anyone else been battling a similar issue? Thanks in advance.
Yes I had the same problem here and I think that's same solution fix it once I got it centered where the Samsung word on the charger is Horizontal with the Device and I get a good connection everytime
Sent from my SM-N920V using Tapatalk
waco2hot33 said:
Yes I had the same problem here and I think that's same solution fix it once I got it centered where the Samsung word on the charger is Horizontal with the Device and I get a good connection everytime
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
Thank you for the response. I have been messing with it this morning and it does seem to be ok if I really make sure it is centered. I guess it is just really sensitive with alignment. I will see how it goes tonight. With my previous wireless base, it would always have issues after the phone was on it for 4+ hours. I am hoping that is not the case here.
Yeah. I had issues with it last night. It started charging right when I put it on there but sometime right after I went to sleep, it must've stopped working.
Sent from my SM-N920V using Tapatalk
Juice3250 said:
Yeah. I had issues with it last night. It started charging right when I put it on there but sometime right after I went to sleep, it must've stopped working.
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
I also experienced the issue again last night. It just stops working after the phone has been on the wireless charger for a while. It looks like wireless charging overnight is not an option . Has anyone had success with wireless charging for an extended period of time and had the phone get to and stay at 100%?
I had to turn daydream on. Mine would start flashing blue after the screen timed out. I have daydream set to activate while charging and no issues since.
ajrich80 said:
I had to turn daydream on. Mine would start flashing blue after the screen timed out. I have daydream set to activate while charging and no issues since.
Click to expand...
Click to collapse
The problem with that is I want to charge the phone in my bedroom while I am sleeping...I do not want the extra light from the screen I guess I could just create a black photo and have it use only that one.
PrsnlCrcl said:
The problem with that is I want to charge the phone in my bedroom while I am sleeping...I do not want the extra light from the screen I guess I could just create a black photo and have it use only that one.
Click to expand...
Click to collapse
I use Google clock and the light from the charger is brighter than the dim clock on the screen
PrsnlCrcl said:
All,
I purchased the Note 5 from Best Buy, yesterday, and received the free charging pad. I used the charging pad for the first time last night while I was sleeping. I woke up a couple of times during the night and noticed that the charging pad was flashing blue and the phone was not charging. I pulled the phone off, waited about 30 seconds, then put the phone back on an it started to charge again. I did this three times and it always ended up back with the flashing blue light. Doing some research this morning, a flashing blue light indicates the phone is not placed on the charging pad correctly. I had try to make sure the phone was properly centered on the pad each time. Has anyone else been battling a similar issue? Thanks in advance.
Click to expand...
Click to collapse
You have to have something creating a small gap between the phone and the charger, I had the same issue and found the answer in some thread I can't find now. I just put a couple pieces of paper in between the phone and the wireless charger I guess because it works through some sort of electronic field the phone without a case sitting right on top is too close. Either way when I get my case the issue should be gone but put something there and that should do it, mine charges all the way now and it's fast.
gotsaved289 said:
You have to have something creating a small gap between the phone and the charger, I had the same issue and found the answer in some thread I can't find now. I just put a couple pieces of paper in between the phone and the wireless charger I guess because it works through some sort of electronic field the phone without a case sitting right on top is too close. Either way when I get my case the issue should be gone but put something there and that should do it, mine charges all the way now and it's fast.
Click to expand...
Click to collapse
Well, I picked up a case today and am still having the same issues .
My girlfriend works for Samsung, she told me the issue lies within verizon's software with the new note 5's, and they are working on an update. Mine does the same thing on a Samsung pad that worked fine for my note 4 with wireless case back. Apparently it happens every time the phone receives any kind of notification, I'm going to place the phone on airplane mode tonight to see if that works. Case/no case is not the issue.
Mpower14 said:
My girlfriend works for Samsung, she told me the issue lies within verizon's software with the new note 5's, and they are working on an update. Mine does the same thing on a Samsung pad that worked fine for my note 4 with wireless case back. Apparently it happens every time the phone receives any kind of notification, I'm going to place the phone on airplane mode tonight to see if that works. Case/no case is not the issue.
Click to expand...
Click to collapse
That is interesting. I just stopped by a Best Buy store and talked with the Samsung rep. He said he has the same issues and thought it was a problem with the charger. Best Buy said they would let me exchange it for a different charger, but I may wait to see if an update can fix it. Thanks for sharing!
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
tbonephile said:
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
Click to expand...
Click to collapse
Have a case on and it seems to be working fine. Never tried it without a case though.
tbonephile said:
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
Click to expand...
Click to collapse
I no longer have the Samsung charger, but when I did, I could not get it to work even after adding a case and paper. I think some carriers seem to have more issues. I am on Verizon.
PrsnlCrcl said:
I no longer have the Samsung charger, but when I did, I could not get it to work even after adding a case and paper. I think some carriers seem to have more issues. I am on Verizon.
Click to expand...
Click to collapse
I'm on Verizon and mine works fine. It took me a few minutes to get it placed on the charger correctly but it works great. Also, I came from the s6 and it would charger as well but I would wake up with only 80 something percent since once it charges to 100 it stopped charging. The N5 however if it discharges to a certain point it apparently restarts the charging process.
Tried 2 of the Samsung wireless chargers and both had the same problem on the S6 Edge + and the Note 5. The Samsung rep at Best Buy said that the workaround is to put the phone in daydream mode. She said the Note 5 and S6 Edge + go into too deep of a sleep. She said to use the work around or we have to wait for the fast wireless charger to be released.
Has anyone confirmed that the Verizon Note 5 will not have the blinking blue light not charging problem? I haven't seen any OTA updates to fix this issue on Verizon like others have reported that AT&T did.
dja2k
No, I'm still having the blue blinking light on the samsung fast wireless charger (it happens a little while after placing the phone on it). Basically makes the charger useless for now until we get an update. It's a shame because I bought the official Samsung charger and I'm having to resort to plugging in my phone still.
Verizon has never been quick to release phone updates, so it is likely still in "testing" phase....
wireless charging
SwordOfWar said:
Verizon has never been quick to release phone updates, so it is likely still in "testing" phase....
Click to expand...
Click to collapse
wish we could be testers

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