[Q] Moto G won't turn on - Moto G Q&A, Help & Troubleshooting

Hey! I have a Moto G LTE and about six hours ago I returned to stock after trying out some CM ROMs, everything was fine, I was in 4.4.4 with no issues and after updating all the apps that required it I had an update to Lollipop. I clicked the download button and after it finished downloading the phone restarted and started to update the system. After it was done the screen turned black and the phone just turned off. And that was it.
I literally have tried everything I saw in the net, I left it charging for about two hours, but it didn't solve anything, I pressed the Power + Volume Down button for 30 seconds, the Power button itself from 30 seconds to 5 minutes, yet nothing happens.
When I connect it to a PC Windows plays the sound when a device is connected, but it does not show the phone and doesn't seem to turn it on or anything.
Is there any way of solving this? I don't know what else to try, if at least I could get into the fastboot menu I will install a ROM, but I cannot.
Thanks in advance.

@Zox09 - How did you return to Stock? Did you use a firmware image? If so, provide the exact title.

lost101 said:
@Zox09 - How did you return to Stock? Did you use a firmware image? If so, provide the exact title.
Click to expand...
Click to collapse
I used Android 4.4.4 (Retail Europe) KXB21.14-L1.56-1 CID7 taken from this thread:
http://forum.xda-developers.com/moto-g/4g-development/xt1039-moto-g-4g-stock-firmware-kxb21-t2805619
It's the one I've always used and gave me no problems.

Zox09 said:
I used Android 4.4.4 (Retail Europe) KXB21.14-L1.56-1 CID7 taken from this thread:
http://forum.xda-developers.com/moto-g/4g-development/xt1039-moto-g-4g-stock-firmware-kxb21-t2805619
It's the one I've always used and gave me no problems.
Click to expand...
Click to collapse
Try the following again.
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.

lost101 said:
Try the following again.
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
Click to expand...
Click to collapse
Thanks, I've already tried both of them a couple of hours ago and still nothing.
Someone in the Motorola Forum has said that I probably have bricked the device because of downgroading to 4.4.4 and then updating again. I didn't know this was possible since I have made this a couple of times with ROMs.
Is there anything else I can try?

Zox09 said:
Thanks, I've already tried both of them a couple of hours ago and still nothing.
Someone in the Motorola Forum has said that I probably have bricked the device because of downgroading to 4.4.4 and then updating again. I didn't know this was possible since I have made this a couple of times with ROMs.
Is there anything else I can try?
Click to expand...
Click to collapse
The reference to hard-bricking due to doing a downgrade does not apply in your case. It would only apply if you upgraded to Lollipop, and then flashed the KitKat firmware. Even then, the hard-brick is due to a specific order of events: downgrading from 5.0.2 to 4.4.2 and OTA Update to 4.4.4.
It can be tricky following those steps sometimes. Are you sure the power cable is working? plugged into a wall socket?
If that method still fails to work, you have a hard-brick and need to wait with others for a Lollipop solution in this thead: http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798

lost101 said:
The reference to hard-bricking due to doing a downgrade does not apply in your case. It would only apply if you upgraded to Lollipop, and then flashed the KitKat firmware. Even then, the hard-brick is due to a specific order of events: downgrading from 5.0.2 to 4.4.2 and OTA Update to 4.4.4.
It can be tricky following those steps sometimes. Are you sure the power cable is working? plugged into a wall socket?
If that method still fails to work, you have a hard-brick and need to wait with others for a Lollipop solution in this thead: http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Click to expand...
Click to collapse
I have tried with two different cables and two wall sockets, the USBs are one the original of the Moto G and the other from a LG tablet I have, and the sockets one from a Samsung mobile and the other from the tablet (the Moto G came with no wall socket), and in neither of them are working.
I think I'll have to wait for a solution :crying:
Thanks for your help anyway!

@lost101, I don't know how, but the LED just started working and it was on for a couple of minutes. I tried to turn on the device but it didn't work and the LED turned off a few seconds later. Does this actually mean something?

Zox09 said:
@lost101, I don't know how, but the LED just started working and it was on for a couple of minutes. I tried to turn on the device but it didn't work and the LED turned off a few seconds later. Does this actually mean something?
Click to expand...
Click to collapse
I've had a few occasions when I thought my Moto G was dead. Keep trying to charge it and follow the steps for another 24 hrs. That being said, I believe hard-bricked devices sometimes also only show some LED activity. You are best asking in the thread I mentioned above.

lost101 said:
I've had a few occasions when I thought my Moto G was dead. Keep trying to charge it and follow the steps for another 24 hrs. That being said, I believe hard-bricked devices sometimes also only show some LED activity. You are best asking in the thread I mentioned above.
Click to expand...
Click to collapse
Alright, thanks a lot for your help!

Related

P500 bricked, No fastboot, No recovery

After following the suggestions in my previous thread.
I am in a worse position than before. No Fastboot, No Recovery.
Is there any way to rescue this phone? (please read what I've already tried in the linked thread)
Shpetz said:
After following the suggestions in my previous thread.
I am in a worse position than before. No Fastboot, No Recovery.
Is there any way to rescue this phone? (please read what I've already tried in the linked thread)
Click to expand...
Click to collapse
The only solution I can give to your problem is that you flash the stock gingerbread(or froyo) firmware provided by LG via KDZ updater.
The instructions can be found on the link below(including download)-
http://www.lg-phones.org/how-to-install-android-2-3-3-gingerbread-firmware-on-lg-optimus-one.html
After successfully flashing it, if the phone doesn't turn on then turn the power off. Press and hold Power key + Home Key + Down volume key for more than 10 seconds.. When the power turns on, release these keys.
I am 100% sure that your phone will working again. If you have any problem or need my help PM me.
HIT THANKS IF I HELPED
:good::good::good::good::good:
abhinn124 said:
The only solution I can give to your problem is that you flash the stock gingerbread(or froyo) firmware provided by LG via KDZ updater.
The instructions can be found on the link below(including download)-
http://www.lg-phones.org/how-to-install-android-2-3-3-gingerbread-firmware-on-lg-optimus-one.html
After successfully flashing it, if the phone doesn't turn on then turn the power off. Press and hold Power key + Home Key + Down volume key for more than 10 seconds.. When the power turns on, release these keys.
I am 100% sure that your phone will working again. If you have any problem or need my help PM me.
HIT THANKS IF I HELPED
:good::good::good::good::good:
Click to expand...
Click to collapse
Wow! It worked.
Thank you so much.
EDIT: Slight problem.
It only lasts a few seconds before rebooting. The first time lasted a minute, then the time it stayed alive exponentially dropped off.
The phone is plugged in the whole time.
I am 90% sure the battery is flat.
This happened last time.
bump
I have given up on fixing this phone.
Ive posted it on ebay if anyone is interested.
http://www.ebay.com.au/itm/181144640346?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649
Shpetz said:
I have given up on fixing this phone.
Ive posted it on ebay if anyone is interested.
http://www.ebay.com.au/itm/181144640346?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649
Click to expand...
Click to collapse
Waht EXACTLY seems to be the problem now?

Phone not turning on after installing OTA!

So I tried updating from 4.4.3 to 4.4.4 OTA and for some reason during/after the install the screen went blank and I am now unable to turn the phone on. I tried holding the volume down and power button for two minutes but the screen stays black and I don't get any vibrations. Next I tried disconnecting the battery too and even that didn't fix anything either. I now have no clue what to do!
Anyone?
i'ts happen to me too
Iconic24 said:
Anyone?
Click to expand...
Click to collapse
See this thread http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
you have hardbricked your moto g. its happen because ota try to install bootloader with lower version and fail, causing a corrupted bootloader
i'ts happen to me too, my moto g only blinks the led, and connects on pc via serial port lol
Sorry for my english XD

Please Help, Z3 won't load. Cant go into recovery

Hey guys, I used FlashTool and something went wrong. Ever since, My phone will only be a black screen when its turned on and I can't go into recovery mode. I can't work out how to restore it without. Please Please Help!?!?!?
Flas again with flashtool.
Before flashing press and hold power and volume up buttons together and hold about 10 seconds untill phone vibrate three times.Than star flashtool,hit flash and when you pop up windows show press and hold volume down button and connect phone to cable and flashing will succed.
Allek84 said:
Flas again with flashtool.
Before flashing press and hold power and volume up buttons together and hold about 10 seconds untill phone vibrate three times.Than star flashtool,hit flash and when you pop up windows show press and hold volume down button and connect phone to cable and flashing will succed.
Click to expand...
Click to collapse
Just did another one, Now the on button does nothing. My phone just won't turn on...
A couple of things that may help here
What model is your phone and what did you flash?
Please try and help us help you and let us know what you did
gregbradley said:
A couple of things that may help here
What model is your phone and what did you flash?
Please try and help us help you and let us know what you did
Click to expand...
Click to collapse
Its the D6603, I flashed a Marshmallow firmware, Then tried the stock firmware in order to fix it.
This morning all its doing is showing battery dead symbol despite being charged all night.
Jolbol1 said:
Hey guys, I used FlashTool and something went wrong. Ever since, My phone will only be a black screen when its turned on and I can't go into recovery mode. I can't work out how to restore it without. Please Please Help!?!?!?
Click to expand...
Click to collapse
Great New, I got it working again, Seems like battery life may have been a key issue here. Its loaded up, but got stuck on the blue musical bit and made some horrific beeping noise and keeps rebooting. Any help? I can't seem to get into recovery mode, Maybe thats just my method.

Bricked My Phone - Please Help!

I wanted to make a clean start on my phone after flashing way too many ROM's, so I RUU'd via HBOOT using a .zip on my Ext SD card. I used Dottat's 5.0.1 file. Everything seemed to work fine. Once I got up and running and rebooted, I went back into my bootloader (vol - + power) and did a factory reset. Everything worked smoothly and I got through first boot to the setup screen. At this point I wanted to install enewman's 5.1.1 GPE ROm then upgrade to the 6.0 Marshmallow build I had just been running. I powered down the phone and went back into bootloader. I selected Recovery and pressed power button to select. Phone turned off and never rebooted. And now I can't get it to turn on at all. I've tried holding power button for a long time, power + vol up, power + vol down. I get no bump, no lights, no nothing. When I plug it in to a charger I get no charging symbol.
Is it possible that when I RUU'd I removed my TWRP recovery, then when I tried to boot into recovery it got lost? A few things that might help - I am S-OFF, and I did notice right before I tried to reboot that the phone did say it was still unlocked.
Can anybody please suggest a fix? Or do I have a fancy paperweight to gift someone with this holiday season?
Thanks in advance for your help.
bdyer said:
I wanted to make a clean start on my phone after flashing way too many ROM's, so I RUU'd via HBOOT using a .zip on my Ext SD card. I used Dottat's 5.0.1 file. Everything seemed to work fine. Once I got up and running and rebooted, I went back into my bootloader (vol - + power) and did a factory reset. Everything worked smoothly and I got through first boot to the setup screen. At this point I wanted to install enewman's 5.1.1 GPE ROm then upgrade to the 6.0 Marshmallow build I had just been running. I powered down the phone and went back into bootloader. I selected Recovery and pressed power button to select. Phone turned off and never rebooted. And now I can't get it to turn on at all. I've tried holding power button for a long time, power + vol up, power + vol down. I get no bump, no lights, no nothing. When I plug it in to a charger I get no charging symbol.
Is it possible that when I RUU'd I removed my TWRP recovery, then when I tried to boot into recovery it got lost? A few things that might help - I am S-OFF, and I did notice right before I tried to reboot that the phone did say it was still unlocked.
Can anybody please suggest a fix? Or do I have a fancy paperweight to gift someone with this holiday season?
Thanks in advance for your help.
Click to expand...
Click to collapse
An RUU unless edited will have stock recovery in it..
As to why it won't turn on - what was the battery at, could it have died? Their are some sites online to try and get your battery to charge if it dies. Try plugging into USB computer for 24h with phone off was one I read at some point. Best of luck.
andybones said:
An RUU unless edited will have stock recovery in it..
As to why it won't turn on - what was the battery at, could it have died? Their are some sites online to try and get your battery to charge if it dies. Try plugging into USB computer for 24h with phone off was one I read at some point. Best of luck.
Click to expand...
Click to collapse
Thanks @andybones, I was hoping someone like you would reply (I've been following your work since running BoneStock on my SIII - we have similar taste in stripped down OS's). There should have been plenty of juice on it, I think I was in the 60% range last time I booted. In fact, the phone was plugged into the charger when it died. Yeah, really concerning that I get nothing at all...
Anyone else have any suggestions? Thanks in advance...
bdyer said:
Thanks @andybones, I was hoping someone like you would reply (I've been following your work since running BoneStock on my SIII - we have similar taste in stripped down OS's). There should have been plenty of juice on it, I think I was in the 60% range last time I booted. In fact, the phone was plugged into the charger when it died. Yeah, really concerning that I get nothing at all...
Anyone else have any suggestions? Thanks in advance...
Click to expand...
Click to collapse
What steps have you taken thus far as to rule them out?
first check out this link and try this
also check out this link about fixing the charging logic
https://www.ifixit.com/Answers/View/219029/Device+will+not+power+on+after+battery+ran+dry
Also could call HTC, they may send you a new device, which sucks but better than nothing.
andybones said:
What steps have you taken thus far as to rule them out?
first check out this link and try this
also check out this link about fixing the charging logic
https://www.ifixit.com/Answers/View/219029/Device+will+not+power+on+after+battery+ran+dry
Also could call HTC, they may send you a new device, which sucks but better than nothing.
Click to expand...
Click to collapse
Thanks for the suggestions. I held pow and vol+ for 10 seconds, pow and vol - for ten seconds.. I held pow and vol + and vol - for two minutes. No joy. I called HTC, they were super nice and very helpful, but unfortunately none of their suggestions helped. They had me plug it into my pc to see if it registered, had me do the pow and vol +/- for two minutes. After that, they recommended I send it in for repair. Unfortunately, since my phone is out of warranty, they said I would need to pay for repair.
I filed an insurance claim, got a new one coming Friday. Gotta refresh myself on getting s-off... Thanks again for your help. If anyone else has any suggestions (or questions), wouldn't be a bad thing to repair the phone and have a spare waiting in the wings... Is there a way to change the IMEI in case I can repair the old one? :silly:
Happy Thanksgiving, all!

Upgraded to Nougat - Phone Bricked - Full stock, never rooted S7 Edge

I upgraded my S7 Edge yesterday to Nougat and since my phone has been on the fritz. Restarting randomly and other odd issues.
Anyways today its not just small issues anymore. as of about an hour ago it doesn't boot at all anymore.
I've tried holding VOL DOWN + POWER for more than 10 seconds.
I've tried holding VOL UP + HOME + POWER for more than 10 seconds.
None of these are doing anything. It's fully charged because it's been plugged in for a while now.
Anyways, any help would be appreciated.
Ok, quick update. Just after posting I was able to reset it by VOL DOWN + POWER for like 2 minutes, and then it restarted.
Can anyone suggest a way to fix all these problems, such as a downgrade. Is that possible?
I assume you would be able to downgrade. When I was on the beta I downgraded because I missed root.
Or you could try reinstalling nougat and see if that helps.
dv310p3r said:
Ok, quick update. Just after posting I was able to reset it by VOL DOWN + POWER for like 2 minutes, and then it restarted.
Can anyone suggest a way to fix all these problems, such as a downgrade. Is that possible?
Click to expand...
Click to collapse
You can definitely downgrade. I updated to nougat and went back to marshmallow by just flashing the stock MM image
So another update. My phone is completely bricked now. After my last update I was able to do a full restore. It came on, I went through setup. Then about 10 minutes later. I tried to wake it from sleep, nothing happened. Tried VOL UP, VOL DOWN, all the resetting, rebooting, etc... and as of this morning, nothing works.
I'm going into T-Mobile today.

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