Phone not turning on after installing OTA! - Moto G Q&A, Help & Troubleshooting

So I tried updating from 4.4.3 to 4.4.4 OTA and for some reason during/after the install the screen went blank and I am now unable to turn the phone on. I tried holding the volume down and power button for two minutes but the screen stays black and I don't get any vibrations. Next I tried disconnecting the battery too and even that didn't fix anything either. I now have no clue what to do!

Anyone?

i'ts happen to me too
Iconic24 said:
Anyone?
Click to expand...
Click to collapse
See this thread http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
you have hardbricked your moto g. its happen because ota try to install bootloader with lower version and fail, causing a corrupted bootloader
i'ts happen to me too, my moto g only blinks the led, and connects on pc via serial port lol
Sorry for my english XD

Related

[Q] i just bricked my moto x

Hello. Yesterday i unlocked my bootloader and tried to install kitkat with the t-mobile version on my moto x
However rsd stop at step 6/10 and my moto x is now complete black. When i tried to turn it on, it just vibrates. When i plug it to the charger, it just vibrates too. I can't enter to fastboot or anything.
Its something i can do?
thanks in advance
UPDATE
I keep pushing and pushing power on + volume down and after a few tries the phone starts in fastboot mode. However after a few minutes it shut downs. What can i do?
I havent tried anymore, I just left the phone pluged to the charger hoping the solution is the battery.
Plz excuse my poor english.

[Q] Moto g's bootloader will only work via wallplug and will not work through pc

Hello guy's i'm new too this site, My moto G has been suffering problems since i installed kitkat . .
I then reinstalled it to stock rom and it was the wrong version, it was for an EE phone were as mine is actually unlocked.
my phone lights up once with the moto g sign when i turn it on and i have seconds to get it into bootloader mode via wallplug.
The problem is i need my bootloader to show on my phones screen when i plug it in the pc but it comes up for like a second and a half then goes off. I have read nearly all these forums and theres not alot i can see about this type of problem so please somebody help.
Also if i get bootloader on the screen via wall plug and try disconnecting to plug in pc it just goes off also. Stuck humm :I(
Ash MOTO G said:
Hello guy's i'm new too this site, My moto G has been suffering problems since i installed kitkat . .
I then reinstalled it to stock rom and it was the wrong version, it was for an EE phone were as mine is actually unlocked.
my phone lights up once with the moto g sign when i turn it on and i have seconds to get it into bootloader mode via wallplug.
The problem is i need my bootloader to show on my phones screen when i plug it in the pc but it comes up for like a second and a half then goes off. I have read nearly all these forums and theres not alot i can see about this type of problem so please somebody help.
Also if i get bootloader on the screen via wall plug and try disconnecting to plug in pc it just goes off also. Stuck humm :I(
Click to expand...
Click to collapse
So, when you press Power + Vol down while connected to a computer nothing happens?
Doesn't make sense that you can only get into download mode when plugged on a wallplug.
How about when you are not plugged in at all? Can you still get into download mode??
neozen21 said:
So, when you press Power + Vol down while connected to a computer nothing happens?
Doesn't make sense that you can only get into download mode when plugged on a wallplug.
How about when you are not plugged in at all? Can you still get into download mode??
Click to expand...
Click to collapse
Nope only with power to it, so if i try bootload it with no power phone will just stay dead and wont register. When i put in the pc and try vol + and power bootloader just flashes on and off once and phone dies so at this point im erm f**ked?
:crying:
Ash MOTO G said:
Nope only with power to it, so if i try bootload it with no power phone will just stay dead and wont register. When i put in the pc and try vol + and power bootloader just flashes on and off once and phone dies so at this point im erm f**ked?
:crying:
Click to expand...
Click to collapse
Hmmm.. Unless you can get into download mode, I'm afraid you are out of luck...
What exactly did you do when you flashed the "stock version for the EE phone? (what does EE mean?)
I don't understand how a ROM for the Moto G can screw up download mode...
Maybe you can try this... http://forum.xda-developers.com/showthread.php?t=2623587
I guess this only works if you have a Moto G that don't want to power on and if you plug in a pc is recognized like "qhsusb_bulk"..
Be sure to read the thread carefully...
And adb doesn't work?
Code:
adb reboot-bootloader
Maybe you need to let it charge, or your battery simply died.... try using a factory cable
If you can reach Bootloader (even in a wallplug) the Bloader isn't failing...
Sounds like a electrical problem

[Q] HTC one m8 hardbricked can't access any thing

I bricked my htc one m8. Dont even know how, all i had was cyanogenmod 11 installed and it and my phone just boots into black screen after initial splash screen. I can get the charging indicator to show at low or full battery and i get vibration feedback when i hard reboot. I cant get into recovery or bootloader and my computer doesn't recognize it. What do!!
piisceiss said:
I bricked my htc one m8. Dont even know how, all i had was cyanogenmod 11 installed and it and my phone just boots into black screen after initial splash screen. I can get the charging indicator to show at low or full battery and i get vibration feedback when i hard reboot. I cant get into recovery or bootloader and my computer doesn't recognize it. What do!!
Click to expand...
Click to collapse
if your phone boots into a black screen its not hardbricked, hardbricked means it wont turn on at all and you have no indicators
piisceiss said:
I bricked my htc one m8. Dont even know how, all i had was cyanogenmod 11 installed and it and my phone just boots into black screen after initial splash screen. I can get the charging indicator to show at low or full battery and i get vibration feedback when i hard reboot. I cant get into recovery or bootloader and my computer doesn't recognize it. What do!!
Click to expand...
Click to collapse
Does ADB recognize the device?
piisceiss said:
I bricked my htc one m8. Dont even know how, all i had was cyanogenmod 11 installed and it and my phone just boots into black screen after initial splash screen. I can get the charging indicator to show at low or full battery and i get vibration feedback when i hard reboot. I cant get into recovery or bootloader and my computer doesn't recognize it. What do!!
Click to expand...
Click to collapse
Unplug your phone and hold volume up and power for 30
seconds. Do not have it plugged in while doing this.
Bierce22 said:
if your phone boots into a black screen its not hardbricked, hardbricked means it wont turn on at all and you have no indicators
Click to expand...
Click to collapse
Ok so thats good to know
DizDroid said:
Does ADB recognize the device?
Click to expand...
Click to collapse
No but i could be doing aomething wrong. Ill give it another go
piisceiss said:
No but i could be doing aomething wrong. Ill give it another go
Click to expand...
Click to collapse
You may need to uncheck usb debugging in developer options then reboot and go in and check usb debugging again then try adb tools using adb devices and see if it works then. Some m8's can be a real pain that way you just need to keep trying.
M9guy said:
You may need to uncheck usb debugging in developer options then reboot and go in and check usb debugging again then try adb tools using adb devices and see if it works then. Some m8's can be a real pain that way you just need to keep trying.
Click to expand...
Click to collapse
I cant boot into the os, it only goes to a black screen. It still vibrates though when i try doing any form of reset
piisceiss said:
I cant boot into the os, it only goes to a black screen. It still vibrates though when i try doing any form of reset
Click to expand...
Click to collapse
I would run the newest ruu that dottat has posted in the android development section for this phone, put it on your sd card using your computer, then put it back in your phone and boot to fastboot and let it pick it up and hit I believe it is yes and it will restore your phone. You are on 4.4.4 right ? If you are having problems getting to fastboot hold power and volume up until you see the lights change and or it vibrate then quickly switch to power and volume down and it should take you to fastboot, it may take you multiple tries to get it there. This sounds like the screen of death issues people have had on viperone which the fix for that so far has been to reverse the 4g handoff fix as most people that have the sod they had used the 4g handoff fix but if you cant get past the black screen then you cant do the fix for that. Have you tried leaving your phone sit for a while to see if it comes out of it ? Also most people only had that issue in weak signal areas so a good signal area could get your screen working again if you had done the 4g handoff fix. If you did some have said that the change can stick even through a ruu, but I cannot verify that either way.
Can I say I'm having an almost same problem.
I wiped my phone in prep of loading a new rom.
RUU the firmware for 4.4.4
Loaded twrp
and then it rebooted to the htc screen.
Now I can't get past that screen. I can hard reboot but it only comes back to that screen. and if I try to access it through the computer it can't load the driver so that I can sideload.
Help please
rcbarrieault said:
Can I say I'm having an almost same problem.
I wiped my phone in prep of loading a new rom.
RUU the firmware for 4.4.4
Loaded twrp
and then it rebooted to the htc screen.
Now I can't get past that screen. I can hard reboot but it only comes back to that screen. and if I try to access it through the computer it can't load the driver so that I can sideload.
Help please
Click to expand...
Click to collapse
it's tricky to get it back to hboot... but you can with practice. Hold power a both volume buttons until you think it finally has rebooted. Switch to only holding vol down to enter hboot. Timing and practice makes perfect.
It took about an hour of trying. But I did it. Plus I had to do a few other things to get things remounted.
rcbarrieault said:
It took about an hour of trying. But I did it. Plus I had to do a few other things to get things remounted.
Click to expand...
Click to collapse
I will have to try this. What other things did you do?
Once I was back in recovery I reformatted before rebooting and then from recovery I installed the rom.
dottat said:
it's tricky to get it back to hboot... but you can with practice. Hold power a both volume buttons until you think it finally has rebooted. Switch to only holding vol down to enter hboot. Timing and practice makes perfect.
Click to expand...
Click to collapse
I did this and we're all fixed, thank you for all the replies
dottat said:
it's tricky to get it back to hboot... but you can with practice. Hold power a both volume buttons until you think it finally has rebooted. Switch to only holding vol down to enter hboot. Timing and practice makes perfect.
Click to expand...
Click to collapse
I agree with Dottat, faced the same issue when trying to flash ARHD 22.1 on my Verizon M8. I think I sprayed some **** in my pants with that loud fart .
After trying several times I got the trick and could get into Hboot. The issue I think was I was holding Power + Volume up & down for more than required time and it Rebooted. We need to Switch Off the device by Holding Power + Volume UP & Down button for about 8-10 secs and then just remove the finger from Volume UP button. It takes you to Hboot mode..

[Q] Moto G won't turn on

Hey! I have a Moto G LTE and about six hours ago I returned to stock after trying out some CM ROMs, everything was fine, I was in 4.4.4 with no issues and after updating all the apps that required it I had an update to Lollipop. I clicked the download button and after it finished downloading the phone restarted and started to update the system. After it was done the screen turned black and the phone just turned off. And that was it.
I literally have tried everything I saw in the net, I left it charging for about two hours, but it didn't solve anything, I pressed the Power + Volume Down button for 30 seconds, the Power button itself from 30 seconds to 5 minutes, yet nothing happens.
When I connect it to a PC Windows plays the sound when a device is connected, but it does not show the phone and doesn't seem to turn it on or anything.
Is there any way of solving this? I don't know what else to try, if at least I could get into the fastboot menu I will install a ROM, but I cannot.
Thanks in advance.
@Zox09 - How did you return to Stock? Did you use a firmware image? If so, provide the exact title.
lost101 said:
@Zox09 - How did you return to Stock? Did you use a firmware image? If so, provide the exact title.
Click to expand...
Click to collapse
I used Android 4.4.4 (Retail Europe) KXB21.14-L1.56-1 CID7 taken from this thread:
http://forum.xda-developers.com/moto-g/4g-development/xt1039-moto-g-4g-stock-firmware-kxb21-t2805619
It's the one I've always used and gave me no problems.
Zox09 said:
I used Android 4.4.4 (Retail Europe) KXB21.14-L1.56-1 CID7 taken from this thread:
http://forum.xda-developers.com/moto-g/4g-development/xt1039-moto-g-4g-stock-firmware-kxb21-t2805619
It's the one I've always used and gave me no problems.
Click to expand...
Click to collapse
Try the following again.
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
lost101 said:
Try the following again.
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
Click to expand...
Click to collapse
Thanks, I've already tried both of them a couple of hours ago and still nothing.
Someone in the Motorola Forum has said that I probably have bricked the device because of downgroading to 4.4.4 and then updating again. I didn't know this was possible since I have made this a couple of times with ROMs.
Is there anything else I can try?
Zox09 said:
Thanks, I've already tried both of them a couple of hours ago and still nothing.
Someone in the Motorola Forum has said that I probably have bricked the device because of downgroading to 4.4.4 and then updating again. I didn't know this was possible since I have made this a couple of times with ROMs.
Is there anything else I can try?
Click to expand...
Click to collapse
The reference to hard-bricking due to doing a downgrade does not apply in your case. It would only apply if you upgraded to Lollipop, and then flashed the KitKat firmware. Even then, the hard-brick is due to a specific order of events: downgrading from 5.0.2 to 4.4.2 and OTA Update to 4.4.4.
It can be tricky following those steps sometimes. Are you sure the power cable is working? plugged into a wall socket?
If that method still fails to work, you have a hard-brick and need to wait with others for a Lollipop solution in this thead: http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
lost101 said:
The reference to hard-bricking due to doing a downgrade does not apply in your case. It would only apply if you upgraded to Lollipop, and then flashed the KitKat firmware. Even then, the hard-brick is due to a specific order of events: downgrading from 5.0.2 to 4.4.2 and OTA Update to 4.4.4.
It can be tricky following those steps sometimes. Are you sure the power cable is working? plugged into a wall socket?
If that method still fails to work, you have a hard-brick and need to wait with others for a Lollipop solution in this thead: http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Click to expand...
Click to collapse
I have tried with two different cables and two wall sockets, the USBs are one the original of the Moto G and the other from a LG tablet I have, and the sockets one from a Samsung mobile and the other from the tablet (the Moto G came with no wall socket), and in neither of them are working.
I think I'll have to wait for a solution :crying:
Thanks for your help anyway!
@lost101, I don't know how, but the LED just started working and it was on for a couple of minutes. I tried to turn on the device but it didn't work and the LED turned off a few seconds later. Does this actually mean something?
Zox09 said:
@lost101, I don't know how, but the LED just started working and it was on for a couple of minutes. I tried to turn on the device but it didn't work and the LED turned off a few seconds later. Does this actually mean something?
Click to expand...
Click to collapse
I've had a few occasions when I thought my Moto G was dead. Keep trying to charge it and follow the steps for another 24 hrs. That being said, I believe hard-bricked devices sometimes also only show some LED activity. You are best asking in the thread I mentioned above.
lost101 said:
I've had a few occasions when I thought my Moto G was dead. Keep trying to charge it and follow the steps for another 24 hrs. That being said, I believe hard-bricked devices sometimes also only show some LED activity. You are best asking in the thread I mentioned above.
Click to expand...
Click to collapse
Alright, thanks a lot for your help!

bricked one :(

hey guys
my sister moto g is suddenly dead i dont know whats wrong and the recovery not working and not turning on ,just when i plug it to charger its just the LED blinking its like connect and disconnecting the cable , any guess?
Any one have any solution?
tried enter to bootloader menu? what system? BL unlocked?
Hold your power button for 5+ minutes, it should eventually come to life.
plantator said:
tried enter to bootloader menu? what system? BL unlocked?
Click to expand...
Click to collapse
I cant get it boot again, its just led blinking and nothing will happen.
Sent from my HTC One using Tapatalk
Try leave in conected to chargerfor hour or more, change conection cable if have too, then try to turn it on by long pressing power button 120 sec or more

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