Issues with my Galaxy S6 Edge - Galaxy S6 Q&A, Help & Troubleshooting

Hello,
I've had my gold 64GB S6 Edge for a couple of weeks and whilst I love the phone, there a couple of things that are bugging me, and I'm wondering whether they warrant requesting a replacement.
Firstly, the right half of the earpiece seems to have a lot of hairline scratches, and also seems less polished and 'shiny' than the left side. Whilst hairline scratches normally wouldn't bother me as they mostly aren't visible, in certain lighting it becomes very noticeabld due to how many scratches there are and due to it being less polished.
Secondly, the lock button on my device seems to be a lot loosed than the volume buttons (volume down is also a bit loose whilst volume up doesn't move at all).
My third issue is the lag I'm getting when using the keyboard. Sometimes when typing fairly quickly, the keyboard will not register certain typed letters, even though i tap on them. Whilst it doesn't happen very often, I'm quite disappointed that a device this expensive is suffering with a problem like this.
Other smaller issues include the fact there seems to be a gap between the screen and the frame in the top left corner of the phone. I've seen others complaining of a similar issue, but it tends to be in the bottom right instead. Also, the sensor thing in my rear camera is quite noticeabley not centred and towards the bottom right, almost hitting the edge of the larger circle it sits between. I'm also noticing that the touch sensitivity near the bezels isn't the best. I read a while ago that the screens don't register touch at all very close to the bezels, and I'm surprised I haven't seen anyone else bring it up.
Overall though I feel its a great device; however, considering its such an expensive phone, I feel that I should be more pleased with the smaller details and I'm not sure if these issues warrant requesting a replacement from Samsung. I'm also curious as to which of these issues other devices suffer from.
Sorry for the long post!

I don't know about the other issues, but the camera lens sitting towards the bottom right behind the lens protector glass is normal. I have handled about 10 Galaxy S6s from various countries (US, Germany, Italy, Trinidad) and various carriers (AT&T, T-Mobile, Vodaphonr) and I think only like 2 of those had a centered camera lens.

Related

How are your phones holding up?

I've noticed that the slider functionality of my phone, possibly due to user-abuse, is starting to slide off the rails*. I've also noticed that the top is beginning to extend over the bottom... on the side with the PTT button. Is this my fault, or is everyone else having the same problem.
*To define: hold the phone in your hand, and place your thumb on the bottom-left corner of the top "slider-part", (could someone give me the word that should be used in place of "slider-part") push toward the right... Does the bottom, of the top, of your phone slide out by itself? Mine only moves about an 1/8th of an inch, but I'm curious if everyone shares this problem as well.
My phone slides out about the same 1/8 as yours, but i think it was like that even when it was brand new.
Yes it does happen to me, nothing perfect...it's just the sliding mechanism moving on one side and not the other..
I have the same movement on mine. My fuze is 7 weeks old, I use the sliding mechanism, on average, 3 times a day.
When I received my phone I double checked the sliding mechanism - the same movement was present when new. Based on other posts, this appears to be normal.
Other than that, my fuze is doing well. I purchased the ATT store cover (rubberized cover in two pieces) which is really good (although expensive ). I do find that the rubberized cover makes it difficult to put into my trouser pocket, thus I tend to carry it everywhere I go...
I've had that issue since I got it in Nov last year. Other than that, it's working and looking perfectly well. I should also note that I have an invisible shield that's working wonders for the phone. With it installed, I get a better grip on the phone (doesn't feel like I'm going to drop it), obviously no scratches, and fingerprint issues are far less severe.
My first phone slid off the rails too so I called AT&T and they sent me a reconditioned one. Now the slider on the new one actually pulls away from the main body. So I called AT&T again and they are sending me a another phone. Fingers crossed......
The play in the rails seems normal... I do about 4,500 texts a month... so slide open, slide closed over and over again... still holding strong had the Touch Pro since November of 08
My first kaiser (tilt) had that overhang when closed. It bothered me a lot. AT&T wouldn't exchange it, so I superglued a thin, tiny square of vinyl to the bumper at the end of the track to act like a shim, leaving the top and bottom flush when closed. The next two warranty exchanges I got (for other issues) had no such issue, and thankfully, neither does my fuze.
im uber careful with my phone but its so fragile its just breaking apart. the hard keys are coming up, the slider is now over like everyone else, there are small scratches everywhere, and kinda weird is the camera glass is broken around the edges.
My phone is holding up well with the rubberized cover
Holding up well to date, but seldom use the keyboard as have grown accustomed to using FITALY on the Fuze.
Also am using Capdase BiFold case for general protection + top shell of Innocase to help ward off the laminate separation that some users have complained of. (Also helps keep things from resting on the screen.)
May be Overkill, but hope to have this unit for some time....

[Q] Creaky creaky!

I hate to nit-pick and I'm generally happy and relieved that I simply even got a unit, but both my left and right side are now creaky.. even the bottom is starting a bit.
I still have a week left, what should I do? Should I just return the unit and wait it out? Do anything think theres a way to stop the creaking?
Mine does the same, I am going to just accept it as others have this issue as well.
define creak? Mine has some flex in the back but no actual sound accompanying it.
docangle said:
Mine does the same, I am going to just accept it as others have this issue as well.
Click to expand...
Click to collapse
Ya I've read that it's fairly widespread, but does yours creak on 3/4 of the sides? or just the left side?
seshmaru said:
define creak? Mine has some flex in the back but no actual sound accompanying it.
Click to expand...
Click to collapse
definitely with sound. it clicks
Nope none of that.
PS: I've had it for 2 weeks now.
Mine creaks on the 3/4 of the right side. That is if i press it/hold it hard enough. Usually I'm cradling it with both hands or having it attached to the keyboard dock, so it's not that big of a deal for me.
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
If there is flex, then there means that there is empty space. If that's the case, why isn't the TF slimmer?!
dfin13 said:
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
Click to expand...
Click to collapse
I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
Mine creaks on the right hand side but I generally hold it with my left hand on the back of the unit or rest it on my stomach when in portrait mode, feet up sitting in my La-Z-Boy.
Had mine for 2 weeks and don't have any creaking in any orientation.
I have quite a bit of creaking as well, along with a gap on the left-hand side of the screen. I'll probably swap mine out before my 30 days is up with Amazon, and when stock is more available. I'm hoping that's how it works out, anyways.
seshmaru said:
I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
Click to expand...
Click to collapse
And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
dfin13 said:
And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
Click to expand...
Click to collapse
Not everyone has lightbleed and even the iPad and iPad 2 had lightbleed issues, I doubt those were because of shoddy manufacturing.
Also the sharp edges are part of the design, I can't really relate to anyone complaining about the "sharp"corners since the angular bezel edge design really isn't that bad on your finger tips or hands.
Also my HTC hero has a dust spec under the screen, just because something isn't perfect in design doesn't mean it's shoddy manufacturing or cutting corners in manufacturing, it's just a flawed design.
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
dfin13 said:
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
Click to expand...
Click to collapse
Not denial, my point is it's flawed design, not build quality.
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
dfin13 said:
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
Click to expand...
Click to collapse
First off light bleeding is a fault of the LCD manufacturer. LG was at fault for the bad iPad 2 screens. Apple used both LG and Samsung, and only the LG ones had the issue quite regularly.
I don't have any plastic edges on mine. My plastic backing definitely fits inside the aluminum frame. I cannot feel any sharp edges along my back, and I'm trying to be nit picky for the sake of your argument. I have a slight creek in one spot on the right edge, that is the only build quality issue I have of all, and it is slight. My suggestion if you see separation or your plastic back is not inside the frame RMA it to Asus, or return to the store. It could be as simple of a fix of them taking it apart and putting it back together with more care.
I think the point is being missed here. I'm fine with the sharp edge -- hell, mine stays in the Asus case, I don't even feel it. The argument was whether or not build quality was compromised (and that includes parts from companies other than Asus, cost is cost), and I think it was. If you told me I could get a $400 tablet with an IPS screen, and I'd have to deal with a sharp edge and some creaking (I don't notice light bleed and I don't want to look for it because I don't want to notice it! ), I'd jump all over it. No need to get defensive, in the end it's just a piece of consumer electronics.

Note10+ (Top screen gap / space)

Hello,
Received my Note10+ yesterday, so far love the device.
I just noticed today (this morning) on bright sun / light a gap of couple of millimeters on top of the screen.
Looks like screen is not going to the edge on top side only, is this normal?
Image / full size:
https://screens.urimage.link/20190830_074945.jpg
Please see image for better view / understanding.
Thanks
that gap is for the sensors and speaker
Thank you very much for your time and responding to this thread.
I am a little bit confused, isnt the speaker at the bottom?
I had Samsung S10+ until yesterday, and i do not remember seeing gap like this (its not the same phone, but, probably similar design / i might be wrong though).
Thank you
The gap in the middle 2 arrows are the cut out for the front speaker the other gaps are where the screen meets the frame sometime there bigger on different phones its hut and miss
But if it bothers you exchange it for one that fits a bit better
Thank you very much for responding.
I think i have 15 days to replace / return the phone (i will re-check), but, if its kinda normal, and possible on any other phone, even replacement, i do not think its wise to do it.
Once i put case on, i do not even think it will be that visible (hardly visible now as well if not on bright light).
Biggest concern if this would affect IP68 in anyway
Thanks
s-f-r-j said:
Thank you very much for responding.
I think i have 15 days to replace / return the phone (i will re-check), but, if its kinda normal, and possible on any other phone, even replacement, i do not think its wise to do it.
Once i put case on, i do not even think it will be that visible (hardly visible now as well if not on bright light).
Biggest concern if this would affect IP68 in anyway
Thanks
Click to expand...
Click to collapse
I think there is a way you can test the ip rating without obviously putting it in water
Back when I had the xperia phones you could squeeze the device and check the pressure didn't rise and stay risen to indicate its water tight
Thank you again for your time.
I decided to test that gap by pouring water on it for about 20-30 seconds, no issues at all.
I will not bother with this, will just enjoy the phone.
Thanks again.
The picture link is not working. From my understanding the only small gap should be in the center where the top speaker hole is. But the left and right side of the top speaker till the corner should not have any gap. I am having the same issue. I'm going to check to see if other models are like that.
Same, should not be there.
In the end i decided to return the phone.
Upon closer inspections took some photos and judging by other demo units on display. They all have that white line gap. Some are more noticable than others. But same line can be seen. I compared 3 different phones from different stores. They all exist. It's seems like that white line looks like maybe it's the adhesive glue. The middle does not have it where the ear speaker cutout is, where the ear speaker hole ends on both side left and right white line is visible because of the extra gap on both sides and it appears that the line stops before the corner on each side of the glass on the top. It's maybe nitpicking buts it's really annoying. I checked on the S10 it's not present on that model and none I see on the Note 9 too. I checked. And since it's like white color can be visible inside the small gap line on the top where the glass meets up with the metal frame.
I actually just discovered that I can get a piece of paper down between the top of the screen and the frame on my Note 10 +!!!??? All along the top of the glass - from the top left corner to the right?
Is this what you are talking about? And will the phone still be waterproof? (There could still be a rubber membrane that prevents water from entering the insides of the phone...)

General General Feedback

I thought I would open this thread up to discussions on general feedback, positive and negative about people's hands on experience with the flip4.
This is my first ever foldable and so far I am enjoying it, the cameras are quite decent unless you are somewhat of an enthusiast, battery life is good compared to my old S10+ and heating only seems to be an issue if I am say downloading a large file with the phone folded. It handles heavy gaming quite well, the snapdragon 8+ gen 1 does a fantastic job.
I didn't think I would like the side mounted finger print sensor but I've found that not being underdisplay makes it much more responsive, it gets my finger first time even by accident sometimes!
I find my self less distracted aswell, I can simply view and read notifications from the small screen and don't find myself mindlessly scrolling through apps as much because the phone is folded.
A few negatives, it feels more narrow and long than my s10+ which took a bit to get used to. Also the screen seems to be a dust magnet, I'm finding myself having to wipe the screen several times a day, I guess it's the type of material the supplied screen protector is made of.
The crease can be very distracting and annoying when watching videos, I find myself having to hold it at certain angles sometimes just so I can't see the crease and glare from it.
Would be interested to hear other peoples thoughts and experiences.
I've had my Flip for about 3 weeks now, and while on the whole I've been happy, I just noticed today that one of the bumpers on my bezel has fallen off. I feel like a $1k phone shouldn't have an issue like that after less than a month.
mweich said:
I've had my Flip for about 3 weeks now, and while on the whole I've been happy, I just noticed today that one of the bumpers on my bezel has fallen off. I feel like a $1k phone shouldn't have an issue like that after less than a month.
Click to expand...
Click to collapse
Yeah I feel like that is a defect and something samsung should fix for free! Especially for such an expensive phone. My bumpers look attached quite well and show no signs of coming off. Did you ask samsung about it?
Philnicolls89 said:
Yeah I feel like that is a defect and something samsung should fix for free! Especially for such an expensive phone. My bumpers look attached quite well and show no signs of coming off. Did you ask samsung about it?
Click to expand...
Click to collapse
I talked with Samsung Support and they are fixing it via Asurion.
I know no one here is waiting with baited breath, but I had to send my device in to Samsung to get the bezel fixed, and after a week, it was sent back, and NOTHING was fixed. Ugh.
I see you're a cyclist. What is your experience with the Z Flip while cycling? I tried it out in the store because I was hoping for a compact phone to take pictures during my bicycle rides. But I found that taking pictures with the cover screen camera felt very clumsy.

Question Phone randomly (frequently) failing to register touch.

Hi all,
Two brand new Google-sealed 6a phones just bought from amazon exhibiting the same problem.
The problem is that the phone/screen, sometimes fails to recognize touch inputs, especially at the edges. I just made a screen recording with the "show touches on screen" option enabled for clarity.
Please check the video I've just recorded, here.
As you can see, while I'm repeatedly touching the bottom left screen corner (still well inside the "touch" area), sometimes the phone stops registering the touch(es) for a second or so (sometimes less, sometimes more).
This happens with factory reset phones (two), no apps whatsoever, on A12/A13/QPR1.
If this is a HW problem with my phone, I'll return it and try another one as I really like it (but "can't live" with this problem as it affects usage - especially when using three-button navigation).
Could someone please make a quick test (recording), try to repro this and let me know the outcome?
Thanks a lot!
do you have any protective case or protective glass on the phone?
I've noticed that, after adding case and glass, sometimes touch seems less sensitive near the corners, in my case especially the bottom right one.
Try enabling "Increase Touch Sensitivity" under Settings > Display and check if it does any good.
progitto said:
do you have any protective case or protective glass on the phone?
I've noticed that, after adding case and glass, sometimes touch seems less sensitive near the corners, in my case especially the bottom right one.
Click to expand...
Click to collapse
Same over here, less sensitivity in the corners. I'm on latest October Android 13 version, using Spigen tempered glass screen protector and "Increase Touch Sensitivity" activated
There is a post on Pixel subreddit about this issue, many user are experiencing this issue, both on Android 13 and 12.
oh, wow. same here.
(and all the time i thought it was "just me" (or rather my device), but not worth investigating further (as in, trying to get a replacement, as it’s not THAT often). in a way that’s a relief to hear that apparently i’m not the only one then.)
Same issue. Not all the time, but happens noticeably often every day. No cases or screen protectors yet.
Sometimes my inputs don't register even when they're about a centimeter from the edge of the display. Weird stuff.
Gonna try to enable increased touch sensitivity, see if that does any good.
I don't use any case or screen protector (increasing sensitivity doesn't help).
bought a 3rd unit, this time from Amazon.de (the other two came from Amazon.de) and the problem is still there. This being said, I find it hard to believe this isn't affecting all 6as. Returned the 3rd one... Ridiculous.

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