What is Alcatel's Android Update History? - Onetouch Idol 3 Q&A, Help & Troubleshooting

I just pre-ordered the phone and I'm curious what the long term support is going to be like. I did some googling and didn't really find any solid evidence that they will support the phone after release.
Has anyone owned their products in the past and received major Android upgrades?

They are not up to par with Motorola or anything, but I googled and was able to find an old link explaining how to upgrade to ICS for a prior phone:
http://www.alcatelonetouch.com/global-en/support/faq/ot-995ics-fota.html
Hopefully since this is their flagship phone, there are some developers that will work on bringing updates to the phone
Edit:
Also found confirmation of updates from the SVP of US branch an hour or two ago: http://androidandme.com/2015/05/new...l-3-launch-updates-and-giveaway-announcement/
We’re committed to ensuring that we always have the very best user experience possible and plan to have Idol 3 software updates available to consumers via over-the-air updates. Timing on these updates will be on a rolling basis as needed.
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Do you know if, usually, with Alcatel on xda, we may have, at least, a rooted device + a custom recovery to make backups...?

That's what I'd like to know before I purchase one.

Related

Determining which manufacturer provides best support/updates

So, I had idea, and I don't know if it's been done. I wondered if it would be useful to create a list of as many phones made by each manufacturer as possible, include the launch date, and determine the date of the last update provided. Based on this, we could take an average of how long each manufacturer provides updates for their devices before EOLing hardware (even though it's usually an artificial EOL since the devices are more than capable of running current releases). Would anyone be interested in this data, and would anyone like to assist me in this pursuit?
Interesting idea and it may take a lot of data analysis to figure that out.
Also something to consider is that does it differ by region? I spoke to one of my friends who works in Hong Kong Fortress (a big box store like Best Buy) and for HK, supposedly Sony and Samsung get the quickest updates. Him mentioning Sony definitely surprised me. After that it's HTC and then LG. except for the Nexus 4 of course.. I can attest to LG since my last phone Optimux 2X took forever to get updates available.
Also note that in HK, Motorola has pretty much given up on the market, so I don't think any of their phones get updates here anymore.
Your biggest issue will be that the OEMs dont control updates in alot of places. The carriers have most of the power when it comes to updates. The OEM may send them an update but the carrier can refuse to push the update to handsets.
of course,sony and samsung privde updates the fastest and newer versions of android(samsung updates its 2 year old dual cores to 4.2.2 adn some of them come from 2.3).Htc is also up with updates,but a bit slower.Well,lg is out of the list.They never update their phones.The promised a ics update for my e730 last summer and i still run on gb
strangesura said:
of course,sony and samsung privde updates the fastest and newer versions of android(samsung updates its 2 year old dual cores to 4.2.2 adn some of them come from 2.3).Htc is also up with updates,but a bit slower.Well,lg is out of the list.They never update their phones.The promised a ics update for my e730 last summer and i still run on gb
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This sounds about right. Those "Dual-core" phones were the Galaxy i9100 and the S2 Skyrocket variant for AT&T for 4.1.2. Instead of Sony: I would put ASUS next. Their TF300 got the 4.2 update back in March. In-fact: ASUS Support has no restrictions about recommending Custom ROMs and will even link you to a few.
Sony and LG are like....eh. I'd even add HTC to the list. They put out a list, but it's ages before we hear from them again.
I dream of a future when we have open platforms and we can update devices at our will...
the best is samsung and the worst is LG
naxian said:
the best is samsung and the worst is LG
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Yes LG is indeed the worst. The official GINGERBREAD update came out for the Optimus 2X in December 2012... and it was extremely buggy, pretty much unusable. Needless to say I ditched the phone in March.

[Q] what phone manufacture is best at OTA updates?

Contract is ending soon and I'm waffling between the LG G3 and the Galaxy Note 4. After checking out both their specs I decided a concern that none of the spread sheets cover is OTA updates. Yes I could just as easily root the phone and not have to worry about it but for the general consumer who isn't going to do that and instead depend on the good graces of the manufacturer and carrier to support their product can be an issue.
So, if both phone have specs that I think I would be happy with which one would be supported by the manufacturer with OTA updates the best?
go for nexus
MrWall said:
Contract is ending soon and I'm waffling between the LG G3 and the Galaxy Note 4. After checking out both their specs I decided a concern that none of the spread sheets cover is OTA updates. Yes I could just as easily root the phone and not have to worry about it but for the general consumer who isn't going to do that and instead depend on the good graces of the manufacturer and carrier to support their product can be an issue.
So, if both phone have specs that I think I would be happy with which one would be supported by the manufacturer with OTA updates the best?
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i don't know your country. but as per me if you go with unlocked/carrier free phone then go for nexus. it will get timely updates and will be best suited for performance.
Oppo is quite alright when you have their flagship model, but once they bring out a newer model, they'll pretty soon drop you like a brick. When they released the Find 5 it was every 2 weeks for beta builds, every 4 weeks for a stable release. Now you'd be happy to see a beta build appearing every few months for the Find 5. Find 7 and 7a (especially the 7a) are on a faster release shedule right now. But you can't get Oppo with a contract afaik.
MrWall said:
Contract is ending soon and I'm waffling between the LG G3 and the Galaxy Note 4. After checking out both their specs I decided a concern that none of the spread sheets cover is OTA updates. Yes I could just as easily root the phone and not have to worry about it but for the general consumer who isn't going to do that and instead depend on the good graces of the manufacturer and carrier to support their product can be an issue.
So, if both phone have specs that I think I would be happy with which one would be supported by the manufacturer with OTA updates the best?
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Well, you're with Verizon, which is notoriously slow with updates. I think you'll have more to worry about Verizon than the manufacturers. The Note 4 is a hell of a device, but if it's anything like the Note 3 is with Verizon, development will be poor. It took months for someone to figure how to root the thing (and it took legend/genius Geohot to do it). The LG will be far more development friendly.

Android 9 - not soon

First hello to everyone,
I was wondering if this time will be the same as it was with G6 so I asked support and they answerd this
I qoute
Good afternoon Alen,*
Thank you for your query regarding your LG G7;*
I have had a look into this for you and sadly as we are an in warranty repair centre this is not something that we get advance notice on. As LG handsets only got Android 8 a few months ago I am guessing that this would be at some point in the early quarter of next year.*
Once the android version is created it then has to go to the individual manufacturers who then test for compatibility and will rework anything which causes issues and then the testing on handsets begins and I am led to believe that this is a length process.*
The likely hood is that the update will be on the handsets before we even know that it has been released.*
So when it comes to update, even with "lg's new update center" thing will be the same.
And to be clear i don't hate or something, I am okey with my device preformances this is more discussion type post cuz as i remember lg said that this new center sill get us update faster and clearly thats not the case
Sorry for typos
There is some hysteria on having the latest software, but in fact it is even better if the software actually works, hence the lenghty process of testing before release. Android Pie for instance is still very buggy for those vendors who are releasing early public test versions.
The current 10f-version of Android 8.0 seems pretty stable on the G7, and has minimum battery drain. As long as they are following up with regular security patches as they are released, there is nothing much to complain about. I'd rather take a problem free Android Pie early next year than be ridden with bugs up til then.
xeizo said:
There is some hysteria on having the latest software, but in fact it is even better if the software actually works, hence the lenghty process of testing before release. Android Pie for instance is still very buggy for those vendors who are releasing early public test versions.
The current 10f-version of Android 8.0 seems pretty stable on the G7, and has minimum battery drain. As long as they are following up with regular security patches as they are released, there is nothing much to complain about. I'd rather take a problem free Android Pie early next year than be ridden with bugs up til then.
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I could not agree more to this. Software upgrades are a nice thing if they take the time to run it stable. I prefer stable software and better security above that. Thats why i left Sony for one reason tru unstable releases that took long time to fix or not and a phone that loose hes full functuality with crashes or connection problems at most important times is a pain.Untill now my G6 did fine and my G7.Be patient and be happy your G7 is a trusty companion on the way.
Sent from my LM-G710 using XDA Labs
This is why Apple products are expensive and maintain their value. Long term Seamless updates across all devices, regions and carriers. Android OEMs need to stop modifying Android and just use stock software route. No one wants bloat and gimmick features at the expense of slow updates that may never come. They pretty much do this to market new devices and screw us.
xeizo said:
There is some hysteria on having the latest software, but in fact it is even better if the software actually works, hence the lenghty process of testing before release. Android Pie for instance is still very buggy for those vendors who are releasing early public test versions.
The current 10f-version of Android 8.0 seems pretty stable on the G7, and has minimum battery drain. As long as they are following up with regular security patches as they are released, there is nothing much to complain about. I'd rather take a problem free Android Pie early next year than be ridden with bugs up til then.
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The T-Mobile variant is on the July 1 security patch, as of the time of this post it is 84 days behind. Not looking good
Support rarely if ever gets any info about things like software releases up until they actually come out. Until LG actually makes a statement it is best to just be patient.
yankeesfan714 said:
The T-Mobile variant is on the July 1 security patch, as of the time of this post it is 84 days behind. Not looking good
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Even my G7+ (India Variant) is on june security patch. At least security updates have to be released if not OS updates. Every money transfer is don't online nowadays, LG should take it seriously. Also there is still no 4k 60 fps update that rest of the world got.
Android P on the G7? Don't hold your breath. At the earliest, I'd say March of 2019. More realistically is May/June however. LG is quite terrible with Android updates.
8bitbang said:
This is why Apple products are expensive and maintain their value. Long term Seamless updates across all devices, regions and carriers. Android OEMs need to stop modifying Android and just use stock software route. No one wants bloat and gimmick features at the expense of slow updates that may never come. They pretty much do this to market new devices and screw us.
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Seamless? Hardly. They have had numerous issues with updates.
Apple products are expensive because people are fan boys and will pay a lot of money for questionable tech. They don't even include fast chargers. They are seperate and very expensive.
This computer repairman who has worked on Apple products for years should be required viewing before buying Apple products.
https://www.youtube.com/user/rossmanngroup
fernando sor said:
Seamless? Hardly. They have had numerous issues with updates.
Apple products are expensive because people are fan boys and will pay a lot of money for questionable tech. They don't even include fast chargers. They are seperate and very expensive.
This computer repairman who has worked on Apple products for years should be required viewing before buying Apple products.
https://www.youtube.com/user/rossmanngroup
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Pixel devices are the best representation of Android. They receive monthly updates, have no bloat and long term update support when compared to every other OEM. LG has always been behind updates and there's no excuse for that except they would rather sell you another device. We have let OEMs be ok with poor device support because we don't demand more. That's the definition of a fanboy, last time I checked we had to sue LG to get their **** done right
https://www.theverge.com/circuitbre...oop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5
Google even attempted to help some Nexus 6p users migrate to the Google pixel and that didn't require a lawsuit to make it happen
8bitbang said:
Pixel devices are the best representation of Android. They receive monthly updates, have no bloat and long term update support when compared to every other OEM. LG has always been behind updates and there's no excuse for that except they would rather sell you another device. We have let OEMs be ok with poor device support because we don't demand more. That's the definition of a fanboy, last time I checked we had to sue LG to get their **** done right
https://www.theverge.com/circuitbre...oop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5
Google even attempted to help some Nexus 6p users migrate to the Google pixel and that didn't require a lawsuit to make it happen
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Yeah unfortunately I was stuck with tmobile. I agree the pixel is the way to go.
The only issue I have with the Pixel is Google using it to push there cloud storage. That's why they won't put SD card slots on them. And I'm sorry but despite the fact it's 2018 we are still not a 100% connected world, not to mention at least in the US almost every carrier has data limits. Plus there are some that don't want to put everything they own up in the cloud. SD card storage is really the only reason I won't buy a Pixel.
And don't even mention USB-c adapters, I shouldn't have to carry around extra crap for more storage!
Void4ever
Apple have good products but not good for 1000 $ or more. They do update older models but we all know that they also made older phones go slower and there was problems with battery drain ect.
I am from Bosnia so here Iphones are really expensive and i mean it. Also Pixel is just a little bit cheaper.
I really like LG phones, after my HTC I had G4 G5 G6 and now G7. If I hadnt drop my G6 and brooke it I wouldnt even go to G7.
For the money you get good quality phone, nice specs and I dont mind ux cuz i am not fan of that rounded look on stock android.
I went and took Huawei p20 after my g6 and I had it for a day then returned it give more money and bought G7 cuz p20 is like toy compared to g7.
And even updates are not that big of a deal for me but what i mind is that they promised that big update center for faster updates and now not that we wont get android 9 for a while but as you guys said we are still on july patch.
I know that its better to wait for stable versions but they could be more efficiant with patches.
Sorry for the typos
sooner then u think
Take a look
J0SH1X said:
Take a look
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Man you have your phone number and the imei number visible in the screenshot. If I were you I would remove them.
And you're using a custom rom so that is not the official update.
LookedPath said:
Man you have your phone number and the imei number visible in the screenshot. If I were you I would remove them.
And you're using a custom rom so that is not the official update.
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thats obviously not my phone number , it somehow always fails to read it out and shows this number , no matter what sim card i put in the phone my real number ends on 59 , and woooahhh you got my imei and what r u gonna do with it i have the bill for the phone with imei my name etc so it gives you nothing
J0SH1X said:
thats obviously not my phone number , it somehow always fails to read it out and shows this number , no matter what sim card i put in the phone my real number ends on 59 , and woooahhh you got my imei and what r u gonna do with it i have the bill for the phone with imei my name etc so it gives you nothing
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If that's not your real phone number good for you. If you put your IMEI number on purpose and you know what the risks are, good for you. My message was to let you know in case you forgot about it.
LookedPath said:
If that's not your real phone number good for you. If you put your IMEI number on purpose and you know what the risks are, good for you. My message was to let you know in case you forgot about it.
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thx buddy
J0SH1X said:
Take a look
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Hi, how did u installed this custom rom?
Anyway, official Android Pie looks to be way forward from now. LG V40 was just released, with Android 8.1 .....
On the bright side, for those with smart watches using Google Wear so was Wear OS 2.0 just released and it is entirely based on 8.0 Oreo. I suppose handsets with Android 8.0 will have a more bug free experience using those watches.

Asus and Zenfone 6 commitment to future Android versions

I've read online that the Zenfone 6 will get Android Q and R. Can anyone point me at anything official from Asus to verify this?
fingery said:
I've read online that the Zenfone 6 will get Android Q and R. Can anyone point me at anything official from Asus to verify this?
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Watch the announcement event on YouTube. Should be in there. However it's not uncommon for promises of updates to be broken. Just saying since you seem to be looking for some kind of official confirmation instead of all the media coverage relaying what Asus has said on the matter.
fingery said:
I've read online that the Zenfone 6 will get Android Q and R. Can anyone point me at anything official from Asus to verify this?
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Here you go:
https://youtu.be/VBk8c1oHUcA?t=3468
Trixanity said:
However it's not uncommon for promises of updates to be broken.
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Quoting this for emphasis. Manufacturers have been lying about updates for years.
Any manufacturers promise of long-term support needs to be taken with a tablespoon of salt. They make money selling phones.....they get squat for pushing updates to those phones....In a while they'll get bankrupt unless they sell more. Simple market dynamics 101.
Quite frankly...I believe that the version of Android that was built into the phone is usually the best. Maybe not the best version of Android per-se...but the best for the hardware. So many times I read about people who beg for a new version for their phones only to complain later that the update sucks, and is full of bugs. So I can appreciate if they push Q but as for R...welllllll, that may be just a little too much.
jaseman said:
Quite frankly...I believe that the version of Android that was built into the phone is usually the best. Maybe not the best version of Android per-se...but the best for the hardware.
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That's very true for fat custom skins which deeply changes stock Android look and feel as well as adds new features. Like Samsung' former TouchWiz.
OT: I am using for nearly two years Xiaomi Mi A1 with Android One. It started with Android Nougat 7.1.2, then we were updated to Oreo 8.0, 8.1 and for half an year we have Pie 9. With every Android major version and with every monthly security update the phone is better and better, they steadily eliminate bugs and even add new features which were missing at start (like FM radio app, VoLTE support, etc). I am very happy with it. But despite this there are always users who are not satisfied for example because they have not done their homework about Mi A1 and they say that slim stock Android is worse for them than fat MIUI.

Xiaomi Mi A2 Lite is the Enterprise Recommended Device

Xiaomi Mi A2 Lite meets the Android Enterprise Recommended Device requirements.
https://androidenterprisepartners.withgoogle.com/device/#!/4812862572724224
This means Xiaomi should release the update within 90 days at the latest.
Example:
Android 10 v11.0.4 comes with March security update.
March 1 - April 1 / 1 month
April 1 - May 1 / 1 month
May 1 - June 1 / 1 month
Xiaomi cant release the new security update at June 2.
So they have left 13 days for the new update.
Learn more:
https://www.android.com/intl/en_us/enterprise/recommended/
Quote removed.
They don't really care about deadlines anymore as this phone will no longer get any system updates in 2 month as the 2 year support ends.
Think so as well, no more updates for this device. Will be left with a buggy Android 10 experience.
vinylmeister said:
Think so as well, no more updates for this device. Will be left with a buggy Android 10 experience.
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I didn't say that we not getting updates anymore ,it's just they don't care about deadlines ... We probably get 1 or 2 system updates as they fixed the buggy Android 10 on mi a3. On that phone they pulled the update like 4 times and managed to fix it on the 5th version....
We will get 3,4 update in our a.s from xiaomi. We get so many updates for oreo and pie and they fix nothing, only new problems with new updates or i say security patches. For me i dont care about new versions of android, any stable version is good, but xiaomi wont to fix anything. My wife use redmi 5 plus almost 2 year without any bug, any restart, lag,.... That phone is same like a2 lite (specification) only a2 lite is google phone and redmi 5 plus is miui. And every miui phones works like charm. So xioami dont give a f... about google phones.
It is clear that they have no interest in the "Android one" program, I dare say that they never miss an opportunity to "sabotage" it continuously with fallacious version advances and security patches that instead of solving the problems add others
That fact that this device meets the requirements for Android Enterprise means nothing for us, customers, since that service is made specifically for companies and not individuals, so don't confuse the terms Android One and Android Enterprise. Don't read whatever makes you feel comfortable and try to post it as a fact. The following statements are made not to argue with the fact that Xiaomi/Google/Qualcomm doesn't give a damn about this device and the latest updates were horrendous, it is to fix the false information posted about this device. I want to make this statement at the beginning of my argument because I am not in any way protecting Xiaomi, but I can't stand false information based on reading 3 words and not understanding them properly.
Android Enterprise is and I quote "Android Enterprise Recommended rugged devices are designed to perform in harsh working conditions and stay up to date over long deployments. ... These devices can be used by a single employee or shared between employees."
To translate that to you folks, this doesn't apply to any of you, or us. This is directed towards the enterprise businesses which can control the devices of a company, like deploying apps, collecting data and so on. Just like some companies still use handheld devices on the field running some enterprise windows mobile/ce custom version for their company, they have a special set of features over those devices which normal customers don't have. Now do you understand the difference between customer and employee? When you buy a device that you fully own, you are a customer and you fully own the device and it's capabilities, when you are an employee and the company gives you this device you don't own it, an the company reserves the right to modify the device content and behavior based on their needs. Also the enterprise version only imply ONE version upgrade from factory version and 5 years of max 90 days security updates, which is different from what was stated in the leaflet that came with the phone.
Now for customers and not enterprise/employees there is the standard Android One program. A stock android experience, forbid to major skinning/customization with 2 year OS updates (which implies 2 versions of Android from stock/out of the box since Android is launched once a year) and three years android security updates and bugfixes. I would also go a step further to note that this is a minimum time obligation, no one is forcing them not to release a 3rd or a 4th major update for the device, but that would be contrary of the saying "you won't buy something new unless the old one is obsolete". Now back to the track, so you get 2 year os updates, which is a fancy way to say that you'll get 2 android version updates and bonus you get one more year of security updates for the last version you got. You don't add up 2+3 and for sure the 3rd year is still enforced by google!
Now, I'll tell you why the information stated in OP is false. As we established, Enterprise must be updated at least once per 90 days... Good, that's correct and fair... But, the Android One program is enforced to MONTHLY updates, not 3 months updates. And my source is and I quote directly from the android security directive website "We have an established monthly update cycle for Pixel devices, as well as those under the Android One program." and to enforce the enterprise I also quote "In addition, Android Enterprise Recommended devices are updated at least every 90 days."
So, as you can see, Xiaomi is way over their heads with this specific device. This specific device was not once, but twice way behind schedule and the penalties from Google may start to show up soon, but it may be us, the end users, the customers who'll feel the full force of those penalties. Even if the .04 version fixed the bricking problem, it's still miles away from being a good and functional build, many of the basic functions to work you have to give up on other functions, and sometimes, even some 3rd party apps can mess up the inner workings of the system. This is just wrong and I totally hope to see some improvements, hell, just make one good build and abandon it for god's sake, but don't make us experience new bugs with every update... We... and also I craved the 10 update because of many reasons... but for me, this specific version of 10 that we got, it's just a broken pie with gestures and dark mode... this isn't what google promised when developing 10, and this is not what Xiaomi promised when they enrolled in the Android One program.
But hell, again, maybe OP is right, maybe the Android Enterprise program is giving them an escape window to delay the Android updates for ~3 months... but we will see... I was eagerly waiting for an update on Monday... that day passed, the next day passed... and we're on to the end of the month... when we're going to get probably another half-assed update, with the April or May security patch... and maybe a few bugfixes that would only make us wait eagerly for the next update as well.
Honestly I miss the days when devices were built with one thing in mind, customer satisfaction. When the devices were built to simply work, and when updates, as rare as they were were actually improving your device experience, not crippling it. Now they have to find problems to fix just to release a monthly update, because updates are cool aren't they? No, they are not... The full functionality of the device is cool...
I hope I made my point, and I hope I don't upset anyone with stating my opinion based on facts. I was contradicted many times on this forum, and maybe my approach on the subject was wrong, but when you judge something, you have to always be objective, and always state the facts over feelings. I know most of us are upset and angry with the state of our devices, which is understandable and well based, but yelling our frustrations without understanding how things work isn't going to cut it.

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