So tomorrow I'm returning my Sony Ericsson Xperia X10.
I'll be returning it to the official AT&T retailer from where I purchased it.
For the sole reason of getting an HTC Inspire 4G instead.
Now..
I called the rep who sold me the phone.
He said I can return it, he'll waive the restocking fee and when asked if I have to reinstall the stock rom and fully restore it to factory condition he simply said "Bro, you don't have to. I don't give a f*ck what you have on the phone"
But i'm not sure if this guy is legit or simply doesn't know sh*t.
This phone is rooted, updated, and nearly all the AT&T bloatware removed.
Is there anyway I can be charged with some sort of penalty later on even though the rep said it's ok for me to return the phone in this condition?
Thrashavich said:
But i'm not sure if this guy is legit or simply doesn't know sh*t.
Click to expand...
Click to collapse
lol .. prolly the latter ...
if you have the free time on your hands id do it in your place
If I were you I'd flash a stock ROM before returning it to AT&T.
yah i think it 's better if you return it to the same state when you receive it.. flash it with x10's stock rom ... before you return it ... but i dont think they will charge you with the phone being modified
Might as well do it, it's not exactly going to take you that long, then there's virtually no chance of being screwed later.
You should definitely do that. Also, there is a chance that he doesn't care but if the phone gets sent somewhere to be restores and they haave your name on file with he phone and stiff, it might void the return and they could charge you for it and ship the phone back.
I'm thinking of returning the Atrix but I only rooted it so you can't really tell something is done. I'm going back to stock anyway though.
Sent from my Nexus One using XDA Premium App
Hi, i took my htc evo to my sprint repair store because it wouldnt charge. I totally forgot it was rooted. They said they couldnt do anything because i dont have insurance and it voided my warranty.FML! Is there anyway to check if they posted that my phone was rooted and to reject reapair claims?? If i unroot can my warranty be unvoided?? I dont want to contact sprint and ask because if they didnt post that im rooted then there going to realize they need to...HELP!
josh536 said:
Hi, i took my htc evo to my sprint repair store because it wouldnt charge. I totally forgot it was rooted. They said they couldnt do anything because i dont have insurance and it voided my warranty.FML! Is there anyway to check if they posted that my phone was rooted and to reject reapair claims?? If i unroot can my warranty be unvoided?? I dont want to contact sprint and ask because if they didnt post that im rooted then there going to realize they need to...HELP!
Click to expand...
Click to collapse
Without hacking their customer support system i doubt there is a way to see if they registered your phone to reject it.
Warranty can't be unvoided... once warranty is gone, its gone. They could give you new warranty, but the term unvoiding warranty doesn't exist .
Just unroot your phone and revert any other custom changes you made and try again. They cant determine if it has been rooted before and if they didn't register your phone they won't know that your warranty has been voided...
I find stupid to refuse repairing a charge problem because of a rooted device. Thats not related.
Its like saying sorry we won't repair your cars engine because you plugged an mp3 player into the radio...
Hello everyone
I rooted using a one click root
http://forum.xda-developers.com/showthread.php?t=1534475
I was able to install CWM, so I am assuming that the bootloader was unlocked.
Now I have flashed the stock rom from asus, and I am unrooted etc. My question is, does my warranty still work, or did unlocking the bootloader permenantly void it?
Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.
b1lk1 said:
Your warranty was voided the instant you flashed it. Flashing it back may or may not fool them if you send it for service, but you legally voided the warranty already.
Click to expand...
Click to collapse
Do you know if they can find out?
I would call it a 50/50 shot. Depends on the service technician and the amount of poking around they do to figure out what went wrong if you send it in for RMA. While I would guess that if you properly unrooted it that it is most likely undetectable, there is just no way to guarantee it. Even if they do find it worst case they send it back to you unrepaired so it's not like you'll completely lose it. But I can't see how anyone can guarantee that a tablet that was rooted then unrooted can be made undetectable.
On paper, rooting voids warranty.
In real life, not so much.
Asus doesn't care enough to check each sent in device for root. The contracted service centers get paid for each repair they do so they don't care.
I've called Asus to arrange for RMA and they never asked about root. Even if they do ask, a simple No will suffice. They won't sue you over it.
Flashing back to stock makes your root undetectable.
Your in-store warranty, from Bestbuy or whatever, won't be voided because of root. It broke? Just take it back. The nerds at Bestbuy or Walmart won't check your device for root. They aren't trained to do so and they aren't even supposed to do things like that. Some highschool dropout working at Walmart isn't allowed to check your device for root and deny you return/exchange because of it.
I heard one story that a guy sent his transformer in for rma because the screen had stopped working with a fully themed rom installed and got it back with screen repaired and the rom still installed
So i think you are fine if you are on stock without root
Its not like they have a flash counter like the new samsung devices
Has anyone ever been "caught" and denied a warranty return after s-off and\or root? You hear all of these horror stories of you warranty being void but I personally have never had a problem.
I rooted my original Incredible and got two warranty replacements in the first year. One was for a blown speaker and the other was because I bricked it. When I bricked it I called Verizon and played dumb and said 'I don't know what is going on with my phone but it won't boot up'. They asked me a few questions and then said something like 'wow, I have never seen that before we will send you a new one.'
On my Incredible 4G, I rooted and s-offed (via HTC DEV before they removed it from the list) and got a warranty replacement (I don't remember what the problem was that caused me to exchange it). In fact, when I got the replacement it was obviously s-on and no longer unlockable via HTC Dev so I called Verizon to complain (told them something about being a software developer so I needed a phone I could ROM and develop on) hoping they would give me a HTC One (M7). Of course they did not but my point is no one seems to care about s-off or root.
Each time I have done a warranty exchange I have done it via phone not in the store. They ship me a new phone next day and I send my old one back. I would find it hard to believe that they have someone sitting there opening returned phones, checking for root or s-off, comparing them to the call that originated the return and then following up. Instead, I am sure the process is more like: Get the returned phone, note the RMA and note on the account that the old phone was returned, check for physical damage, throw it in a pile with all of the other returned phones to be formatted, re-flashed, tested and sold as refurbished phones.
I exchanged my weaksauce rooted M8 to the store last Friday due to frequent reboots. The sales guy turned on the screen, set it down, and rang me up a new one. He didn't boot into HBoot to look for s-off, and didn't look for any root checker or rooting application.
My experience is that the 'you will void your warranty' line is a scare tactic and it doesn't worry me one bit. While I am sure s-off and rooting can cause physical harm to a phone (maybe by doing something like overclocking) but I do not believe that the big cell phone companies like Verizon have any process in place to catch this. They do thousands of returns a day and don't care to slow down their return exchange process to check for the 1 out of 1000 rooted\s-off phones they come through.
This is my opinion and experience I would be interested in yours.
dneiding said:
Has anyone ever been "caught" and denied a warranty return after s-off and\or root? You hear all of these horror stories of you warranty being void but I personally have never had a problem.
I rooted my original Incredible and got two warranty replacements in the first year. One was for a blown speaker and the other was because I bricked it. When I bricked it I called Verizon and played dumb and said 'I don't know what is going on with my phone but it won't boot up'. They asked me a few questions and then said something like 'wow, I have never seen that before we will send you a new one.'
I rooted and s-offed (via HTC DEV before they removed it from the list) and got a warranty replacement (I don't remember what the problem was that caused me to exchange it). In fact, when I got the replacement it was obviously s-on and no longer unlockable via HTC Dev so I called Verizon to complain (told them something about being a software developer so I needed a phone I could ROM and develop on) hoping they would give me a HTC One (M7). Of course they did not but my point is no one seems to care about s-off or root.
Each time I have done a warranty exchange I have done it via phone not in the store. They ship me a new phone next day and I send my old one back. I would find it hard to believe that they have someone sitting there opening returned phones, checking for root or s-off, comparing them to the call that originated the return and then following up. Instead, I am sure the process is more like: Get the returned phone, note the RMA and note on the account that the old phone was returned, check for physical damage, throw it in a pile with all of the other returned phones to be formatted, re-flashed, tested and sold as refurbished phones.
I exchanged my weaksauce rooted M8 to the store last Friday due to frequent reboots. The sales guy turned on the screen, set it down, and rang me up a new one. He didn't boot into HBoot to look for s-off, and didn't look for any root checker or rooting application.
My experience is that the 'you will void your warranty' line is a scare tactic and it doesn't worry me one bit. While I am sure s-off and rooting can cause physical harm to a phone (maybe by doing something like overclocking) but I do not believe that the big cell phone companies like Verizon have any process in place to catch this. They do thousands of returns a day and don't care to slow down their return exchange process to check for the 1 out of 1000 rooted\s-off phones they come through.
This is my opinion and experience I would be interested in yours.
Click to expand...
Click to collapse
There is always a risk, although I personally will send in phones S-OFF even, and never had an issue. (I don't suggest this)
From my understanding, they get so many devices to repair, really all they look at is for water damage and things of that nature.
It would take too long to go through every device they get returned for whatever reason to see if it has been rooted at on point.
I also am yet to know of anyone to get caught and having to pay for the device due to rooting.
I've destroyed one phone (older Samsung 4G) by accidentally installing inappropriate software. It was about 3 days old, bricked it completely. Even the service guys couldn't reflash it. The folks at the store really didn't check anything or ask any questions, They just threw it in the return barrel and gave me a new one. Wouldn't worry too much, unless you return frequently, they shouldn't give you a hard time. After all, what do they care?
This made me think of a question. With this phone being an all-in-one construction, how would they tell if it has water damage?
sitlet said:
This made me think of a question. With this phone being an all-in-one construction, how would they tell if it has water damage?
Click to expand...
Click to collapse
I'm guessing they're not too worried about water damage with these phones...
They do pay attention in the retail stores though. My account was once flagged for having a rooted phone, galaxy nexus, when I took it in for some issue, I don't remember why. Yes, first mistake was allowing them to have my phone, lesson learned. Luckily I know people who work for Verizon and they had to go in and remove the note which stated my phone was rooted and warrantee was voided.
Sent from my HTC6525LVW using xda app-developers app
I went in to return my M8 due to battery issues and the Verizon guy who had to call tech support stated that when they send the phones in if they've been rooted in the past that even if you unroot it and turn S-On they can tell that it's been rooted and that S was indeed On and turned Off. He stated they can tell how many times you do it and boom you get a $400 charge on your account for the price of the phone they gave you and you had a voided warranty.
As hard as that is to believe, I feel like there may be such a thing where they Devs can tell if the phone was rooted, when, and how many times... But i'm no Dev. Someone working for Verizon care to chime in?
kj13569 said:
I went in to return my M8 due to battery issues and the Verizon guy who had to call tech support stated that when they send the phones in if they've been rooted in the past that even if you unroot it and turn S-On they can tell that it's been rooted and that S was indeed On and turned Off. He stated they can tell how many times you do it and boom you get a $400 charge on your account for the price of the phone they gave you and you had a voided warranty.
As hard as that is to believe, I feel like there may be such a thing where they Devs can tell if the phone was rooted, when, and how many times... But i'm no Dev. Someone working for Verizon care to chime in?
Click to expand...
Click to collapse
Maybe they can tell but do they even look or care? My experience is that they don't care. In my case, three times, I have returned a s-off and rooted phone (not to the store, via mail). I didn't bother to try to go back to s-on or un-root. They wouldn't need black magic to tell my phones were tampered with - just turn it on. My point is they don't care and they don't look (at least when you deal with Verizon via phone).
I stand by my claim that it is a scare tactic and they don't even look.
dneiding said:
Maybe they can tell but do they even look or care? My experience is that they don't care. In my case, three times, I have returned a s-off and rooted phone (not to the store, via mail). I didn't bother to try to go back to s-on or un-root. They wouldn't need black magic to tell my phones were tampered with - just turn it on. My point is they don't care and they don't look (at least when you deal with Verizon via phone).
I stand by my claim that it is a scare tactic and they don't even look.
Click to expand...
Click to collapse
i tried to take a phone in recently for a warranty return. the sales guy at the corporate store takes my phone to the back to test it and comes back a few minutes later to tell me my phone was rooted and the warranty was void. he was nice enough to tell me his manager told him to flag my account, but he didn't. he just said to undo the process and bring it back in.
Abe21599 said:
i tried to take a phone in recently for a warranty return. the sales guy at the corporate store takes my phone to the back to test it and comes back a few minutes later to tell me my phone was rooted and the warranty was void. he was nice enough to tell me his manager told him to flag my account, but he didn't. he just said to undo the process and bring it back in.
Click to expand...
Click to collapse
That's why I say deal with 1-800 Verizon not a store. You get a replacement the next day so long as you can be without the replacement for a day that is the way to go.
Edited.
dneiding said:
That's why I say deal with 1-800 Verizon not a store. You get a replacement the next day so long as you can be without the replacement for a day that is the way to go.
Click to expand...
Click to collapse
i wish i would have known that before bothering going into the store. would have saved me an hour. good to know.
Yeah I never go to a store. Complain on the phone then have them ship me a new one. Swap and done.
Sent from my Nexus 7 using Tapatalk
blestsol said:
Yeah I never go to a store. Complain on the phone then have them ship me a new one. Swap and done.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I'm assuming you guys all have insurance then right? Otherwise why are your carriers to easily swapping you new phones?
rudyolph said:
I'm assuming you guys all have insurance then right? Otherwise why are your carriers to easily swapping you new phones?
Click to expand...
Click to collapse
Warranty claims they will easily swap. I called about a Rezound that would get incredibly hot while charging. They sent me a new phone that arrived the next day. I sent back the old phone with S-Off, rooted, and a custom rom installed. From what I've read all they check is that the phone will power on.
I'll find out soon. Enough just sent an M8 back to BIG RED Monday. I'll update when it shows received and there are no extra charges added to my account.
I have a replacement on the way myself. Hopefully we have no issues. The phone aesthetically is in perfect condition.
I claimed my warranty the other week from a cracked screen and I just flashed a modified hboot before sending it off so that it said locked and s-on
Upgrading my phone at Verizon took me hours to do. While the time passed I talked to the Verizon associate about how I've rooted every smart phone I've ever owned and he didn't seem to mind a bit that those were all their phones, and actually seemed quite intrigued about doing so himself. Anyway my microphone piece won't work during calls, so I'm going to replace mine through Verizon's warrantee claims phone number. I'll post with results.
Unlocked, s-off, rooted with modified hboot that shows status locked and s-on.
Just an update. All seems good no extra charges or calls asking WTF?? Just a message saying thanks for returning the phone and my next bill came. Which is normal.