Hey all,
Recently I'm having some troubles with my touchscreen. I've had this problem a few times now, and it seems to act up more often now. Sometimes the screen doesn't register my finger. After I reboot, it works fine again. I believe it's always on the same place. Take a look at the screenshots that I've added.
Is this software related or hardware related? I'm in doubt if I should send it back for repair. I'm afraid that i'll lose my nillkin tempered glass screen protector
greets,
swa100
Suddenly the problem occurred twice today. It's ok after reboot. Who knows what's going on?
4 hours ago I decided to do a factory reset. About half an hour ago this happened: see screenshot.
I totally have the same problem. But I am sure that the spot, where the recognition does not work, is changing.
Do you have any tips to solve the problem? Or are you sure, that it is a hardware related issue?
Same problem
After looking it up it seems we are the only ones to voice this issue which led me to believe this is hardware. I did a warranty swap and now I've never been happier spending 600 bucks on this. That's the short of it.
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
Would be too great if this is the solution!
Dosi_ said:
Would be too great if this is the solution!
Click to expand...
Click to collapse
Seems to have worked for me but i will monitor over the next few days
-JFK- said:
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
Click to expand...
Click to collapse
This does not work on my Verizon S6. I only get a Verizon recording stating the call cannot be completed as dialed.
Sent from my S6 using Tapatalk
Related
Flickering finally fixed. hardware wise
Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. no flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller that did not help.
so its the battery casing
pushing the Lcd cable connection to the motherboard that was causing the flickering I concluded.
after I read somewhere that samsung had replaced battery unit as a fix for flickering lcd.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
http://youtube.com/watch?v=CvxbVft69Kg
I uploaded an instruction.
peterjo78 said:
Flickering finally fixed. hardware wise
Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. no flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller that did not help.
so its the battery casing
pushing the Lcd cable connection to the motherboard that was causing the flickering I concluded.
after I read somewhere that samsung had replaced battery unit as a fix for flickering lcd.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
I uploaded an instruction.
Click to expand...
Click to collapse
Is this fix working?? Are you still experiencing any flickering?
Eliospeed said:
Is this fix working?? Are you still experiencing any flickering?
Click to expand...
Click to collapse
This is working for me 100%.
I havent had other people reporting its working yet.
I had undone the fix the other day for making video and
It flickered badly. After i carefully place the fix later
It worked... 0 issue for a full day
Peter, can you redo your video using your phone in landscape mode instead of portrait mode? This is one of the first take apart videos for the 12.2 and we need to be able to see it full screen not a little window that has black bars that cut off most of the show. Much thanks for the info.
treetopsranch said:
Peter, can you redo your video using your phone in landscape mode instead of portrait mode? This is one of the first take apart videos for the 12.2 and we need to be able to see it full screen not a little window that has black bars that cut off most of the show. Much thanks for the info.
Click to expand...
Click to collapse
Yes i will try it maybe this weekend or early next week.
Sorry just have no down time this week
peterjo78 said:
This is working for me 100%.
I havent had other people reporting its working yet.
I had undone the fix the other day for making video and
It flickered badly. After i carefully place the fix later
It worked... 0 issue for a full day
Click to expand...
Click to collapse
I will give it a try this week since you didn't rereport any issue after a week. Thanks :good:
I cant see your video, it says is not available
I have my device unlocked, not coded - european version. It was all good no problems with anything.
Just last night i went to sleep and when I woke up in the morning I noticed this error on my S6:
"An error has occurred with the fingerprint sensor. if this message appears repeatedly, restart your device."
Clearing cache did not help. Nor dit the factory reset...
Tried running fingerprint test by typing *#0*# on the phone app but it stopped with no result so I guess there must be something wrong with the fingerpring scanner.
Honestly I am very dissapointed and must admit that i would not expect one of the major funcionalities to stop working after less than 48 hours from buying.
Anyone else having this?
Nahemahe said:
I have my device unlocked, not coded - european version. It was all good no problems with anything.
Just last night i went to sleep and when I woke up in the morning I noticed this error on my S6:
"An error has occurred with the fingerprint sensor. if this message appears repeatedly, restart your device."
Clearing cache did not help. Nor dit the factory reset...
Tried running fingerprint test by typing *#0*# on the phone app but it stopped with no result so I guess there must be something wrong with the fingerpring scanner.
Honestly I am very dissapointed and must admit that i would not expect one of the major funcionalities to stop working after less than 48 hours from buying.
Anyone else having this?
Click to expand...
Click to collapse
I've just started getting this too. Mine is 11 days old. Did you figure out if it is a hardware or software problem?
MrPez said:
I've just started getting this too. Mine is 11 days old. Did you figure out if it is a hardware or software problem?
Click to expand...
Click to collapse
Kind of.
Apparently some of the SGS6 units are faulty and have loose home button or not well clipped or anyhow you describe it.
So its a hardware problem. They should repair it by replacing the front screen, glass and home button or just give you another phone.
Give it to the warranty.
Today I am very dissapointed in SGS6, would not buy it another time. It is not that spectacular at all.
Better wait for Note 5 or choose another brand.
Cheerz
Nahemahe said:
Kind of.
Apparently some of the SGS6 units are faulty and have loose home button or not well clipped or anyhow you describe it.
So its a hardware problem. They should repair it by replacing the front screen, glass and home button or just give you another phone.
Give it to the warranty.
Today I am very dissapointed in SGS6, would not buy it another time. It is not that spectacular at all.
Better wait for Note 5 or choose another brand.
Cheerz
Click to expand...
Click to collapse
Thanks for the info. Must say, I share your view. The phone looks nice but thats about the best thing I can say about it at the minute!
I'll speak to Samsung in the morning and see what they say.
Sometimes it happens to me too but its very rare and I just have to unlock the phone via password and then the sensor restarts working. I dont think (hope) its a hardware issue.
Well mine is not working for a month now. Not a single time. So its hardware believe me.
I will give it to warranty when possible.
Yours apparently is software issue, or even hardware but not that serious.
I spoke with samsung and was told it is a known issue that they can deal with under warranty. Fortunately mine presented quick enough that I'm getting a replacement from EE.
I had the same issue of sporadically not working. Replaced the phone (warranty). Have the exact same issue on the new phone. Guess I'll exchange yet again. Very frustrating.
The last nights I recognized a strange problem that happened several times now where the clock won't turn off again when putting down my hand. But just let me explain it step by step...
The last nights every time I go to bed I leave the watch on my wrist, but I shut down Bluetooth and WiFi, as well as activating Do-Not-Disturb-Mode and activating Power-Saving Mode. After changing back everything the next morning I recognized, that the watch would turn on, when lifting my hand to look at it, but it won't turn off again when lowering it again. The screen will turn off after timeout.
The problem persists until I change the setting for auto-wake off and on again. After that procedure the clock works again as wished.
The next days I will try to encounter which of my good-night-steps will cause the problem.
Anyone that encountered the same behaviour?
I use the Gear S2 Sport RM-720.
just see this issue. I have the watch since 3 days.
Seem that Samsung keep his old issue indefinitely
Did you let your s2 contact with water, i have the same problem and i sent to samsung warranty and they said mine have water inside. sorry for bad english
Longvt25111997 said:
Did you let your s2 contact with water, i have the same problem and i sent to samsung warranty and they said mine have water inside. sorry for bad english
Click to expand...
Click to collapse
Similar problem here + always on seems to stop working (till I turn its setting off and on again) automatically.
Seems more to be a software issue though. This started happening only after the latest update. Maybe I should try a full factory reset.
Samsung has known to act evil and give the water damage issue to a lot of people regarding many random issues.
I wouldn't trust them with this.
CravingMender9 said:
Seems more to be a software issue though. This started happening only after the latest update. Maybe I should try a full factory reset.
Click to expand...
Click to collapse
I have mine since 4 days, so it start from full reset when I received it (second hand) firmware is up to date.
Has anyone else here experienced this? I found a few people on the subreddit about Moto G so I am not the only one, but I wonder how many people it affects. I updated my phone to marshmallow and the next day the problem began - I can't normally scroll facebook or any other tab without opening random links and tabs. It's like the phone is registering touches when I am scrolling. It is really annoying after the 20th photo you accidentally liked. Or when checking out the settings you click on every single tab when trying to scroll down. I did a factory reset but it was normal for maybe less than a day (I might have not noticed since I was busy that day and didn't use the phone as much).
Do I wait for next update? It could be months and this is unbearable.
same problem after update, really annoing
Same issue here. It's driving me nuts. I contacted Motorola by email and they told me to factory reset or send it in for a hardware repair! It's obviously a software issue.
Same problem with me but after removing tampered glass my touch problem was solved.
nikhilpal2705 said:
Same problem with me but after removing tampered glass my touch problem was solved.
Click to expand...
Click to collapse
exactly the same solution!
Forever Alone said:
exactly the same solution!
Click to expand...
Click to collapse
Same... removing my tempered glass screen protector was the solution, and then I put one back on that was thinner than my original one and the problem returned but with much less severity. It is livable now, but still annoying once in a while.
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
leginag said:
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
Click to expand...
Click to collapse
Phone model and current software build.
Are you rooted? Any root based mods, kernel, room, etc.
Hi
Thanks
U12+ running 1.21.454.3
Totally stock. Only got the phone on Saturday.
Did one hard reset and issue still there.
In usage since my last update, it is 100% related to the Smart Display. Absolutely no issues when it is turned off. When I enable Smart Display, then it starts freezing again on unlock.
Hi,
I'm having the same problem too..
I got my set on the 15/09/18, Hong Kong Set.
Mine is currently on 1.25.708.3. But prior to the update, I am already having the same problem described by leginag.
I even tried to do a factory reset but the problem still surface. It will become unresponsive after waking up after a period of screen off (not sure how many minutes).
After turning off Smart Display ( thanks leginag!) , I'm able to use it flawlessly. I was about to unlock the bootloader and flash a custom rom though..
I think this problem is quite disruptive, especially when a call comes in, or when launching the camera app through the edge sense. I can only snap using the squeeze.
Nonetheless, I hope there are other alternatives to Smart Display though..
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
شیرخدا said:
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
Click to expand...
Click to collapse
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
leginag said:
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
Click to expand...
Click to collapse
I have contacted HTC and am awaiting a reply. My current software version is 1.25.708.3
Thanks.
Hoping this issue is software related. So far, only people with Asia models have reported it (only 3, but at least I'm not going crazy by myself!)
ASIA HK - x2
ASIA JP - x1
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Today, I got information about that this issue will be solve by software update.
Moreover, it is arranged on around middle of October.
Click to expand...
Click to collapse
leginag said:
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Click to expand...
Click to collapse
Thank you for this. I just got my u12+ and thought it was faulty.
Turned off smart display.
I'm having this problem as well, Asia HK.
Curious, is anyone also having problems with TWRP? I almost always get a nonresponsive screen when fastboot booting.
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
raymondlo88 said:
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
Click to expand...
Click to collapse
Asia TW and Asia JP have already received the 1.30 update (I had to manually check for it though). Hopefully HK will be soon!
leginag said:
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Click to expand...
Click to collapse
I've had this issue twice, once on 1.25 and once on 1.30 so I do not think it is fixed yet but it has been very rare for me. Only twice since the phone launched but it is very inconvenient when it happens. I could only fix mine with a reboot.
Removing my original reply as I don't believe it relates to this bug after all!
(A Factory Reset sorted out my device, incidentally)