Related
Hi - I just got my Sensation a few days ago and I love it. But I have now found an annoying bug (?). When I take a picture and it involves the flash going off, 8 times out of ten the phone will just go dead immediately - screen off, no response. Sometimes a battery pull required to get it to reboot. Anyone experienced this?
Seems to happen indoors when the subject is fairly close, darker conditions.
Not sure if this is a hardware or software problem - I really don't want to return it
Try turning off geotagging.
Thanks, I tried that, then turning off gps, then turning off location, same problem every time.
I find that turning off mobile data, and even leaving all of the above on, stops the problem. Or, leaving data on but turning off the flash. Data + flash = crash...!
Still not sure if this is software related? I guess so?
dazz29 said:
Thanks, I tried that, then turning off gps, then turning off location, same problem every time.
I find that turning off mobile data, and even leaving all of the above on, stops the problem. Or, leaving data on but turning off the flash. Data + flash = crash...!
Still not sure if this is software related? I guess so?
Click to expand...
Click to collapse
Hmm. Since it's correlated with the flash, and few if any others have complained about this I'd guess HW, but who knows. I'd probably do a factory reset, and if that didn't fix it get a replacement.
Has anyone found a solution to this problem? Same thing happens to my phone.
This was posted when the phone first came out. Probably in the early threads. That was one of the first things I checked when I got my Sensation. I don't know if there was a solution other than swapping - but do a search in the forum because it was covered. Hope there was a solution for you.
Same thing happens here, Revo HD.
MEETOO
At first I just waited and it would restart THEN...
Had to pull battery and it would restart THEN...
When it restarted only a speckled screen followed by home screen THEN...
Only speckled screen THEN...
Nothing but the vibration when trying to restart THEN...
A replacement is being shipped after a trip to the T-Mobile store.
Initially I called T-Mobile and they told me the UPDATE would solve my problem but as the day progressed it was all down hill.
During the course of the sales person ordering me a new phone they automatically added a protection plan without my knowledge.
YIPPEE HUH?
the touchscreen of my samsung galaxy SL i9003 stops responding about 5 seconds after i unlock the screen.
I have done factory reset but problem still persists. Please help.
PTMensah said:
the touchscreen of my samsung galaxy SL i9003 stops responding about 5 seconds after i unlock the screen.
I have done factory reset but problem still persists. Please help.
Click to expand...
Click to collapse
Is your phone in warranty?
can you give us some basic information? such like rom & kernel version, wether you rooted and ade using cputuningtools or something like that.
if you are under stock rom(original samsung & all further updates over kies) and u have done nothing unnormally so far i would recommend use the warranty too; )
Sent from my GT-I9003 using XDA
thanks guys
i have not rooted or changed the stock rom
i only factory reset it when the problem started
i just discovered that when i plug in the charger the touch screen works normally but does not respond to touch when not charging
PTMensah said:
thanks guys
i have not rooted or changed the stock rom
i only factory reset it when the problem started
i just discovered that when i plug in the charger the touch screen works normally but does not respond to touch when not charging
Click to expand...
Click to collapse
I had the same issue. I got my touch panel replaced by the Samsung guys. That's why I was asking whether your phone is under warranty or not.
Sent from my SIII looking SL
....
...
I'm more on XDA than FB...
Here we go, this proves this has nothing to with CM9, this guy is on stock.
Many people are blaming CM9 for this and claiming it caused the problem.
It's a hardware defect.
Skander1998 said:
Here we go, this proves this has nothing to with CM9, this guy is on stock.
Many people are blaming CM9 for this and claiming it caused the problem.
It's a hardware defect.
Click to expand...
Click to collapse
Agree. :good:
I'll wait for a few weeks or till the phone is usable for the kernel 3.0. :fingers-crossed:
If not then no other option but create a Rs.5000 hole in my pocket. :crying:
Same case with me... Bought the i9003 March 2011.
I'm on DDKP3 and around the same time as the OP, my touchscreen started to act strange... responsive only when charger is plugged in. Tried factory reset, but problem came back after some hours!
If this is a product-wide issue, then I guess sammy should replace it for free, even if it's out of warranty... too busy to go to the nearest service cenrter, will check later.
Till then, please keep me updated how it goes for you.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Just wondering, if a reflash of DDKP3 via ODIN or any custom ROM would solve the issue... please suggest.
I guess the sensitivity settings (or something like that) has changed without you knowing. Don't know if it is the same as s2 but in s2, sensitivity of the phone not plugged in the charger and plugged in has different settings. So maybe the settings for it in your case (unplugged) has changed but not on the plugged in settings. It's all in the kernel btw.
Sent from my GT-I9100 using xda premium
^^^ So what do you suggest?
agnivo007 said:
^^^ So what do you suggest?
Click to expand...
Click to collapse
Maybe asking a kernel dev if the values changed or what not. If i'm correct then it's a software problem, if not then maybe a hardware problem.
Sent from my GT-I9100 using xda premium
Same problem!!!
It happened last week when my phone surprisingly started showing this problem. After unlocking the phone the screen becomes unresponsive. In my case it is just 1-2 secs after unlocking the phone.
It lasted for a day, I tried flashing different ROMs. I was on XXKPE when it happened. And than suddenly my phone started working fine until yesterday when this thing again happened and the problem still persists (I am still on KPE). I dont know what to do.
I think it can be some software problem as the screen and touch keys do work for some time before becoming unresponsive and even the logcat shows no problems for the touch screen. I am going to try more ROMs now. Will keep you posted.
Possible solution !!!
Friends, I think I found a possible solution for this issue. Though it seems to work for me... I have to keep the phone under observation for some days until I can say it's the final solution.
A similar thread: http://forum.xda-developers.com/showthread.php?t=1695149
The possible cause for the touch screen going unresponsive seems not to be a hardware/software glitch; but environmental issue! And it doesn't depend on the ROM your'e running.
I noticed that most people from India having this issue say that this problem started in June, when the rainy season starts and it gets humid and damp.
In fact my phone showed this issue when it had rained for the last 2 days and it was very damp and humid inside the house.
You can do the following:
1. Take out the back cover, memory card, SIM and battery.
2. Place the backside of the phone near a hot air source (on top of a running CRT TV/monitor, hairdryer, laptop fan vent) for sometime.
3. Reassemble and check if the problem has gone away.
Do not panic if the handset gets a bit hot in the process!
In my case, I left it on the top grille of a CRT TV for a day which ran for 8hrs.
Do let me know if this works for you...
Flashing the ROM does not solve the problem
neetinnagap said:
It happened last week when my phone surprisingly started showing this problem. After unlocking the phone the screen becomes unresponsive. In my case it is just 1-2 secs after unlocking the phone.
It lasted for a day, I tried flashing different ROMs. I was on XXKPE when it happened. And than suddenly my phone started working fine until yesterday when this thing again happened and the problem still persists (I am still on KPE). I dont know what to do.
I think it can be some software problem as the screen and touch keys do work for some time before becoming unresponsive and even the logcat shows no problems for the touch screen. I am going to try more ROMs now. Will keep you posted.
Click to expand...
Click to collapse
I've sent the phone to the samsung guys who have flashed the phone twice but the problem still persists.
PLs keep us updated
agnivo007 said:
Friends, I think I found a possible solution for this issue. Though it seems to work for me... I have to keep the phone under observation for some days until I can say it's the final solution.
A similar thread: http://forum.xda-developers.com/showthread.php?t=1695149
The possible cause for the touch screen going unresponsive seems not to be a hardware/software glitch; but environmental issue! And it doesn't depend on the ROM your'e running.
I noticed that most people from India having this issue say that this problem started in June, when the rainy season starts and it gets humid and damp.
In fact my phone showed this issue when it had rained for the last 2 days and it was very damp and humid inside the house.
You can do the following:
1. Take out the back cover, memory card, SIM and battery.
2. Place the backside of the phone near a hot air source (on top of a running CRT TV/monitor, hairdryer, laptop fan vent) for sometime.
3. Reassemble and check if the problem has gone away.
Do not panic if the handset gets a bit hot in the process!
In my case, I left it on the top grille of a CRT TV for a day which ran for 8hrs.
Do let me know if this works for you...
Click to expand...
Click to collapse
Thanks.
Pls keep us updated
Problem Solved!!
Thanks to agnivo007.
I guess the climate is the only reason. I used his method to heat up my phone a little bit by charging it enough. Than it started working fine. No problems since then. Lets see.
ephraim033 said:
I guess the sensitivity settings (or something like that) has changed without you knowing. Don't know if it is the same as s2 but in s2, sensitivity of the phone not plugged in the charger and plugged in has different settings. So maybe the settings for it in your case (unplugged) has changed but not on the plugged in settings. It's all in the kernel btw.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
But changing the panel solves the issue..
The kernel won't reset itself if you change the screen.
Skander1998 said:
But changing the panel solves the issue..
The kernel won't reset itself if you change the screen.
Click to expand...
Click to collapse
ephraim033 said:
Maybe asking a kernel dev if the values changed or what not. If i'm correct then it's a software problem, if not then maybe a hardware problem.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Sent from my GT-I9100 using xda premium
Touch Screen non-responsive Problem
I had the same issue and when i dismantlement the thing, came across a small batter. could this be the reason? Cos while charging this battery is not used but when running with battery, this small dry typed batter can be in use.
Found Any Solution
Could any 1 find a solution for this matter?
If so pls. update. Mine is still there.
I can't get rid of it.
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Power it down completely then plug in the charger.
If nothing shows on the screen it sounds like you lost some significant hardware... maybe just a connector.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
Same happened to my SM-N9860 unit when I woke up today. I about to unlock and the display suddenly went black screen. Did everything but no luck. I am also sure it's the display that's f***d up. The phone is still working - I can still access it in Dex and Link to Windows. This is my second Samsung phone with f**d up display for unknown reason. This is crap Samsung. Not expecting for this from an expensive flagship smartphone. I swear this is the last.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
tribalfs said:
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
Click to expand...
Click to collapse
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
blackhawk said:
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
Click to expand...
Click to collapse
Yeah. Very disappointing.
I can't believe it but my screen unexpectedly revives itself after a day.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
blackhawk said:
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
Click to expand...
Click to collapse
Agree. But I am happy that it's working fine now and I hope it will not recur.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
hi im facing exact same thing in my N986 B Galaxy Note 20 Ultra. I had 10 percent battery left. i had put phone on charge and saw after 20 minutes and tghe screen was black.
Now its blackscreen can connect with tv via hdmi dex mode
but phone restarts after 10 minutes.
the touch seems fine as mouse function works phone is on but no display
can you tell exactly what you did when your phone revieved after one day
did u keep it on. charge all tiime tried reset or removed charging
or nothing and tried after 1 day
Edit After 24 hours of tapping slappingrebooting installing stock firmware. my display came back alive.
last thing was i was using phone in dex mode and trying to open close camera app rapidly by direct touch on screen. i dont know what worked but it saved my 300 dollars of screen replacement
I have exactly the same issue.
I was typing on whatsapp when suddenly screen get black. It was on friday morning. Notifications were ok, voice commands too. Touchscreen ok, I could use it normally when using my TV as screen with HDMI cable or with my notebook, when connected to windows or even Dex.
One day earlier I had an issue with the new magisk update. I freeze magisk manager wich was force closing but later, I managed to reinstall with dex and was working fine. Not sure if it's related.
I already flashed fresh stock Android R rom, wich I thought would solve any issues related to magisk or any other software issue.
24h after flash stock rom and keep force rebooting and taping, and my display is still dead.
Tried to tap, slap, shake (I can her some noise next to camera module when shaking, is it normal? I took off S-pen and microsd tray to see if it was the cause, but the noise still persists). No damage, water, or anything else. Only 2 months of use.
Display is still dead.
I'm draining battery now with some apps that also vibrate phone, to see what happens when full drained.
I live in Manaus/Brazil and repair centers are not working until March 23 because of Sars-CoV2. And my knox is tripped. It would cost a lot If I have to replace display or even the phone, since they probably will say it's no longer covered by warranty.
Any tips are welcome.
Thanks in advance.
Hope I have that lucky as well.
It happened to me again today. Surprisingly, a strong knock at center of the screen revived it again.
tribalfs said:
It happened to me again today. Surprisingly, a strong knock at center of the screen revives it again.
Click to expand...
Click to collapse
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
blackhawk said:
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
Click to expand...
Click to collapse
Yes, obviously. Samsung already replacing displays of those who are having this issue.
tribalfs said:
Yes, obviously. Samsung already replacing displays of those who are having this issue.
Click to expand...
Click to collapse
Not good if there's a recall... crap QC is getting to be a bad Samsung habit.
Those of you with BSOD issues: Did you have intermittent wifi connectivity issues as well? My N20U had the 'connected to wifi AP but no internet' for the last month. Then today after unplugging the OEM charger, checking charge level, never picking the phone up from the desk, and returning to it 30 minutes later the BSOD had hit. No amount of hard restarts or waiting fixed it and it had to get shipped back. Just wondering if there is any correlation between the wifi issue and the screen going out, and if people should start sending their note in ASAP if the wifi problem occurs before the screen goes?
hello
i had the same problem (didn't have any Wifi issues before)
and after the screen went black for 2 day , it came back and worked for a few hours.. then went off again and Never came back
i tried everything, resets , cables , connecting to Dex or Hdmi , updating.. but Never worked
i went to Samsung and they said screen must be replaced ( will pay for it as i am out of warranty)
can you tell me what have you done or if anything worked for you?
My screen went black after a screen replacement. Only the front glass was broken not the digitizer or actual screen. From what I can tell it's not just the screen that's dead, it's the digitizer too. The S-Pen board underneath it all isn't even registering. When I plug it in the computer doesn't see it so Dex won't connect and there is no signal for HDMI to work. Had the USB port replaced just to be sure it wasn't a bad port.
It's like some one took the graphics card out of a computer and took the touch screen monitor. The phone still gets signal. It connected to my smart Fossil watch and I could answer calls and texts.
But the phone is 9 months old. And from what I've heard from parts distributors it's not the screen that's the issue. So now I have a new motherboard. Now I have to figure out how to program it....
Before the latest watch update it would lock while on my wrist very seldom (2-3 times a day).
After the update i find it locked 100% of the times looking at it - even when it is very snug on my wrist.
Anyone else experiencing the same problem?
Is there any way to mitigate it?
(I have to keep the lock feature on in order to use google pay)
Nope.
1) Clean the sensors on the back of the watch.
2) Wear it snug.
3) Wear it snugger.
There is no way to "mitigate it", its security requirement to use Google Pay, to stop anyone from tearing it off your wrist and going on a shopping spree...no one is even looking at "mitigating it" so forget that as an option
This has been covered a millionty times between here and reddit
I maybe have to unlock once a day if i have rolled over in the night and its temporarily lost contact
Samsung didnt release the update just to make your watch lock more.
73sydney said:
Samsung didnt release the update just to make your watch lock more.
Click to expand...
Click to collapse
Shure but Samsung could make a mistake. Not the first and not the last.
I agree with topic author. Something went wrong with unlocking after last update. I also started to encounter problems but not so frequent as author.
pabgar said:
Shure but Samsung could make a mistake. Not the first and not the last.
I agree with topic author. Something went wrong with unlocking after last update. I also started to encounter problems but not so frequent as author.
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I use Google Pay several times a day, every day, 7 days a week
No change to my experience post update, and in fact my watch is probably less snug now using a metal band, than when i used the original band it came with...
How often do you clean the back of your watch, i do mine a couple of times a day, usually when i take it off to take a shower....i suppose if your overly hairy that might be a thing....
Trust me, i'd be the 1st (and most vocal) person complaining in if i had to enter the code every x hours...
73sydney said:
How often do you clean the back of your watch,
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Never did that
I have some idea: restart the watch and see if situation is getting better after
I realised it helps me. After I leave the watch ( turned on ) on the charger for the night, then next hours I have it on hand - problem occurs. After restart problem vanishes.
pabgar said:
Never did that
I have some idea: restart the watch and see if situation is getting better after
I realised it helps me. After I leave the watch ( turned on ) on the charger for the night, then next hours I have it on hand - problem occurs. After restart problem vanishes.
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Click to collapse
This is EXACTLY what happens to me every day now too! And only started recently as well.
Charge overnight (with watch on), put it on the wrist in the morning, unlock it, let it dim the screen (I have the always on display turned on). Instead of going to the always on mode, it turns off the screen, then asks for pwd again if I try to use it.
Restarting the device fixes the issue, i.e. always on works again and don't need to enter password several times, just once.
To be clear, this was my daily routine since the watch was launched many months ago, and only recently this became an issue.
As guys has asked to try to clean the watch sensors and wear it snugly etc. I have tried all solutions for my Watch 4, and a few more and now it is working perfectly without locking itself. But not sure what which method has fixed it.
I also have problem when I update this last firmware, now when I flip my wrist it won't turn on and the sensor light is on continuously, I'm looking for the old firmware to reload can anyone help I'm not? My watch code is SM-R895U. Thank you very much everyone.
Mine works perfectly. I do not think it was the firmware that caused your issue (but I could be wrong). Another user found out his watch sensor was bad and had his watch repaired. The previous poster to you cleaned his sensor and refit hos watch band. You may need to reset your watch if something did not load correctly.
I have not looked, but in recovery, if you have the selections like the phone, clear the system cache and repair your apps.