[Q] Hardware or Software issue? - ONE Q&A, Help & Troubleshooting

Hey guys,
my friend recently updated her phone to Cyanogen 12 and now the phone keeps restarting by itself all the time and the display has grafic issues like the one he screencapped on the picture. Is this a hard or software issue? He got his phone a few days befoefore and used Cg11 for 1day only. Thanks in advance!

Why isn't your friend posting?
Transmitted via Bacon

Updated to CM12s OTA myself mid week and mine restarted itself today too. Been on stock 11s for 6 months wanting to experience the stock upgrade. I rebooted a few times before this to minimise errors due to that.
Another thing I've noticed is that with the official flip case... Opening the case doesn't now turn on the screen consistently as it used to with 11s.
I'm going to have to factory reset to see if that's the problem. Certainly no hardware issues here.

timmaaa said:
Why isn't your friend posting?
Transmitted via Bacon
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He asked me for advice and since im visiting xda quite often i thougt that you guys may be able to help us.

opoflow said:
He asked me for advice and since im visiting xda quite often i thougt that you guys may be able to help us.
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It'd be much better for him to come and post himself. If he isn't willing to make the effort to come and make the process easier then why would anyone here take the time out of their day either? The whole process is much smoother without having to go through a third party.

fr0d0#2 said:
Updated to CM12s OTA myself mid week and mine restarted itself today too. Been on stock 11s for 6 months wanting to experience the stock upgrade. I rebooted a few times before this to minimise errors due to that.
Another thing I've noticed is that with the official flip case... Opening the case doesn't now turn on the screen consistently as it used to with 11s.
I'm going to have to factory reset to see if that's the problem. Certainly no hardware issues here.
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So do you think that the failed graphics on thr top of the screen is a hard or software issue?

timmaaa said:
It'd be much better for him to come and post himself. If he isn't willing to make the effort to come and make the process easier then why would anyone here take the time out of their day either? The whole process is much smoother without having to go through a third party.
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Since his technological knowledge equals zero and he is not speaking english very well i think its ok to see me as his representative. Honestly i dont quite get your problem.

opoflow said:
Since his technological knowledge equals zero and he is not speaking english very well i think its ok to see me as his representative. Honestly i dont quite get your problem.
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If his tech knowledge equals zero then that's all the more reason for him to come here himself, to learn and expand his knowledge. There are a great deal of members on XDA who don't speak English very well, but Google translate is quite effective at overcoming that problem.

opoflow said:
Since his technological knowledge equals zero and he is not speaking english very well i think its ok to see me as his representative. Honestly i dont quite get your problem.
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It's software related.

timmaaa said:
If his tech knowledge equals zero then that's all the more reason for him to come here himself, to learn and expand his knowledge. There are a great deal of members on XDA who don't speak English very well, but Google translate is quite effective at overcoming that problem.
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While I totally agree with your point we also have to accept his behaviour to let me do the research. In contrast to me he hasnt got much time since he is very busy working - unlike me. So please let us focus on the original question.
You already mentioned that its software related. Thanks for your help! Is there any way to fix the issue? I havent found another one having this screen grafic lags and the issue thst the phone is restarting by itself all the time.
Note: The phone is not rooted or changed like that in any other way.

opoflow said:
While I totally agree with your point we also have to accept his behaviour to let me do the research. In contrast to me he hasnt got much time since he is very busy working - unlike me. So please let us focus on the original question.
You already mentioned that its software related. Thanks for your help! Is there any way to fix the issue? I havent found another one having this screen grafic lags and the issue thst the phone is restarting by itself all the time.
Note: The phone is not rooted or changed like that in any other way.
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Click to collapse
I can only suggest a full wipe off the device and then flashing the stock images with fastboot.

Related

Glad our Captivates were not designed like this...

http://getandroidstuff.com/t-mobiles-g2-jailbreak-restriction/
this would be heartbreaking if our cappys were made this way!!
jgc121 said:
http://getandroidstuff.com/t-mobiles-g2-jailbreak-restriction/
this would be heartbreaking if our cappys were made this way!!
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That will result in fewer sales on a small percentage of users! Probably enough to make even DEV's not want to even jack with it.
Who wrote that article? Reads like it was translated from Chinese.
Miami_Son said:
Who wrote that article? Reads like it was translated from Chinese.
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Funny cause its true
Sent from my SAMSUNG-SGH-I897 using XDA App
connexion2005 said:
That will result in fewer sales on a small percentage of users! Probably enough to make even DEV's not want to even jack with it.
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They did jack with it and it's now permanent rootable along with the mt4g. People like to be challenged.
From a phone
It will eventually come to all but the nexus series of phones and the geeksphone, and the XDA community will find a way to disable that chip in time.
Why post an article that holds no weight to our phone? And that phone is rooted already.
This is my Captivate. There are many like it, but this one is mine.
If the phone reverts to the original software, how are they ever going to do updates?
I have a feeling that there is a way to make permanent changes. It will just take time for someone to figure it how their updates work.
DiGi760 said:
If the phone reverts to the original software, how are they ever going to do updates?
I have a feeling that there is a way to make permanent changes. It will just take time for someone to figure it how their updates work.
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that story is literally months old. they have it rooted and working custom roms already.....why is this even being posted here? OLD NEWS!
Pirateghost said:
that story is literally months old. they have it rooted and working custom roms already.....why is this even being posted here? OLD NEWS!
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+1
OP must be living under a rock.

Skype 2 video available

The latest Skype update for Android is available to everyone, but it only enables video chat on four specific handsets. Fortunately, impatient modders have gone some way to correcting this profound injustice, by creating APKs that activate video calling on other handsets too. So far we've heard of successful ports on the Samsung Galaxy S II and the HTC Sensation, Thunderbolt and EVO 4G. If you've got some other handset with Android 2.3, a little experimentation with the APK might also be worth your while. However, we just tried it on an Xperia Arc and didn't get very far: the app ran, but efforts to communicate with an Xperia Neo resulted in one-way video, a locked landscape mode and plenty of awkwardness. Let us know if you fare better -- you'll find a Thunderbolt-specific download at the DroidLife source link, and a more general APK at TechPetals.
http://blogs.skype.com/en/2011/06/smile_skype_for_android_with_v.html
Figured I would drop this in here if anyone has some know how and wants to look into it to see if there is anyway for us to have this on our phone. Doubt it though considering it requires 2.3 which seems to be the standard for google video chat and stuff, but hey, its worth a shot!!!
Found some more info. Tested and still didn't work but apparently on our device but confirmed on the SGS2. Here is the link for the guy who got it working.
http://www.villainrom.co.uk/forum/showthread.php/4849-Skype-with-Video-Support-for-Various-Devices...?p=42265#post42265
Im not familiar with knowing the ins and outs of editing an apk but this might be a start for someone who does
Probably requires GB.... I would think
yep. the official requires gb and in the list of device check. with device check removed, almost all with gingerbread can use it.
man, so much we can't do without gb. This phone should have launched with it.
skillz9669 said:
man, so much we can't do without gb. This phone should have launched with it.
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I know. WTF on that?
the only true gripe I have with android is its similarity with linux, fragmented operating system. I mean we buy these $500+ phones and a week later I find some inferior phone doing more than we are, it blows my mind sometimes!!!
skillz9669 said:
the only true gripe I have with android is its similarity with linux, fragmented operating system. I mean we buy these $500+ phones and a week later I find some inferior phone doing more than we are, it blows my mind sometimes!!!
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Yeah, one of Google's big thing at IO was that they wanted to eliminate the fragmentation, yet I haven't seen anything to indicate they're taking steps to achieve this.
Unfortunately it's one big advantage Apple has... they take a hard line position that the carrier doesn't touch the OS software, nor prevent the deployment of the updates. Not sure why Google is such a wuss when it comes to holding the carriers accountable for the timely delivery of their updates. AT&T says it's because they have to ensure a quality user experience, but comon, what AT&T customer actually believes that crap? LOL
bella92108 said:
Yeah, one of Google's big thing at IO was that they wanted to eliminate the fragmentation, yet I haven't seen anything to indicate they're taking steps to achieve this.
Unfortunately it's one big advantage Apple has... they take a hard line position that the carrier doesn't touch the OS software, nor prevent the deployment of the updates. Not sure why Google is such a wuss when it comes to holding the carriers accountable for the timely delivery of their updates. AT&T says it's because they have to ensure a quality user experience, but comon, what AT&T customer actually believes that crap? LOL
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I work for AT&T and I can tell you that we (the pions in the store) think its crap too. The lockdowns, the non-market app bs, etc. I do hope google puts its BIG foot down one day and steps up to plate on this issue.
skillz9669 said:
I work for AT&T and I can tell you that we (the pions in the store) think its crap too. The lockdowns, the non-market app bs, etc. I do hope google puts its BIG foot down one day and steps up to plate on this issue.
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I think it'll come and come soon. Now that android is becoming the mainstream people will catch on and support the carrier who is on top of it
bella92108 said:
I think it'll come and come soon. Now that android is becoming the mainstream people will catch on and support the carrier who is on top of it
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hey, this is gonna sound like a really dumb question and way off topic but can you tell me how your notified when someone posts. I have always been one to read through forums daily but have never gotten too good at participating, as you might tell as I have been a member for 3 years and have very little posts. I personally have to try and remember the threads I participated in and see if someone replied. This seems very redundant but I don't see a better way to be notified. Thanks in advance
Is anyone's phone dying quickly after installing this. I even tried signing out and closing the app but my phone legit drains 10% an hour on standby. So I deleted the app. Now my wifi is turning on and off and can't keep a constant connection. Help?
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
cmjkxa said:
Is anyone's phone dying quickly after installing this. I even tried signing out and closing the app but my phone legit drains 10% an hour on standby. So I deleted the app. Now my wifi is turning on and off and can't keep a constant connection. Help?
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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I personally have seen no change since installing it, as for the wifi thing are you rooted and running any rom of sort of just stock? I have seen some wifi issues with the roms. Don't know if maybe the app sparked the problem or what but maybe you can backup your apps and reinstall. Good luck
bella92108 said:
Yeah, one of Google's big thing at IO was that they wanted to eliminate the fragmentation, yet I haven't seen anything to indicate they're taking steps to achieve this.
Unfortunately it's one big advantage Apple has... they take a hard line position that the carrier doesn't touch the OS software, nor prevent the deployment of the updates. Not sure why Google is such a wuss when it comes to holding the carriers accountable for the timely delivery of their updates. AT&T says it's because they have to ensure a quality user experience, but comon, what AT&T customer actually believes that crap? LOL
Click to expand...
Click to collapse
The only true advantage that Apple has over Android is that they only more or less support one device. Android is spread amongst how many different devices? It's easy to put out lackluster updates to a single device, but putting out updates to 20+ different devices isn't so easy.
how are you guys even getting it to install? is it actually working?
yes please, can any one confirm that the video call on Skype is working on the infuse?
regards
no it is not working. installing the custom apk does give you the video call option, but if you press it, it goes into landscape to prepare for video call and then it does nothing. gingerbread is needed since it uses the frontfacing camera api.
cmjkxa said:
Is anyone's phone dying quickly after installing this. I even tried signing out and closing the app but my phone legit drains 10% an hour on standby. So I deleted the app. Now my wifi is turning on and off and can't keep a constant connection. Help?
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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Click to collapse
Yes, my phone's battery started draining in about two hours after installing Skype, so I uninstalled and things are better again now.
Even if Skype supports video on the Infuse, I don't think I will start using it unless they address the battery usage.
skillz9669 said:
hey, this is gonna sound like a really dumb question and way off topic but can you tell me how your notified when someone posts. I have always been one to read through forums daily but have never gotten too good at participating, as you might tell as I have been a member for 3 years and have very little posts. I personally have to try and remember the threads I participated in and see if someone replied. This seems very redundant but I don't see a better way to be notified. Thanks in advance
Click to expand...
Click to collapse
Click "Thread Tools" at the top of the thread. Choose subscribe thread. Choose your poison.
That should set you up so you get notified.
Snehanshu said:
Yes, my phone's battery started draining in about two hours after installing Skype, so I uninstalled and things are better again now.
Even if Skype supports video on the Infuse, I don't think I will start using it unless they address the battery usage.
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Click to collapse
Have you tried Stop Skype from Market?
http://forum.xda-developers.com/showthread.php?t=1153285
apparently theres been some success with modding skype for froyo. anybody want to try out some of these builds?

Has anyone ever paid Samsung to repair a Hard Bricked Infuse?

If so, do you have any idea how much it will cost? The phone was rooted so I'm fairly certain it's not covered by any warranty.
before you do anything of that nature, what is going on, please explain what happened in as much detail as possible, screenshots would be very helpful. i have"bricked" my infuse countless times, and i've still got it running and working great right now, never had to pay for anyone to fix it or anything, as far as i can tell the infuse is pretty much unbrickable.. so if you would like i would like to try and help you out so you may not have to pay to fix something that may not be broke
deathblade said:
before you do anything of that nature, what is going on, please explain what happened in as much detail as possible, screenshots would be very helpful. i have"bricked" my infuse countless times, and i've still got it running and working great right now, never had to pay for anyone to fix it or anything, as far as i can tell the infuse is pretty much unbrickable.. so if you would like i would like to try and help you out so you may not have to pay to fix something that may not be broke
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Just wanted to update everyone here. I was very honest and upfront with the woman I started my trouble ticket with and told her right from the start that I had rooted my phone and caused my own problems. Well I got an email today from Samsung stating that my phone had been re-flashed and was being shipped back to me today by UPS. All I paid for this service was $2.46 for a box and shipping materials at my local UPS outlet. There was no charge for re-flash or shipping! I will always buy Samsung!!!!! :good:
Now to decide what to do since I now have two working Samsung phones on Straight Talk. LOL! Should I reactivate the infuse with it's currently inactive Straight Talk sim card or just use it for my Google Voice phone number and keep my new phone for network calls...
thats great, really surprised samsung didnt make you pay...
I'm surprised also... quite a deal.
How long from when you sent it out until when you got it back? (just curious).
electricpete1 said:
I'm surprised also... quite a deal.
How long from when you sent it out until when you got it back? (just curious).
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I haven't actually gotten it back yet. I shipped it out on Monday, They got it on Wednesday and Thursday I got the email saying it was shipped back in my direction. I expect it by Saturday at this rate! Also, I called Straight Talk and apparently I can reactivate my Straight Talk SIM card in it with no extra charge since activated a replacement phone before sending it off and I pay for the unlimited plan. All I'll need is a new number for it since the replacement phone has my existing number and I'll have two working Samsung phones for the price of one phone plan. (I still think the Straight Talk representative was full of caca in that regards. LOL! I'll believe it when I see it!) :silly: Life can NOT be that good or I've just entered the Twilight Zone!
Congratulations man.
Btw it's almost impossible to hard brick lol.
I saw your picture of it and it wasn't hard bricked. Either way it's good their fixing it. Consider yourself very lucky. They usually won't fix that.
You take responsibility when you flash.
Sent from my SGH-I997 using Tapatalk 2
deathblade said:
thats great, really surprised samsung didnt make you pay...
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Honesty pays?!?
eZdubzitmk4 said:
Congratulations man.
Btw it's almost impossible to hard brick lol.
I saw your picture of it and it wasn't hard bricked. Either way it's good their fixing it. Consider yourself very lucky. They usually won't fix that.
You take responsibility when you flash.
Sent from my SGH-I997 using Tapatalk 2
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Yeah well I wasn't able to figure it out and I felt safer sending it to someone who knew what they were doing. My grasp of tech these days is somewhat impaired by meds that keep me from thinking as clearly as I used to. :silly:
SteveCampsOut said:
Yeah well I wasn't able to figure it out and I felt safer sending it to someone who knew what they were doing. My grasp of tech these days is somewhat impaired by meds that keep me from thinking as clearly as I used to. :silly:
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Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
elbscorp said:
Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
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Never said I wasn't willing to try! I said I didn't feel up to the challenge. There's a big difference there. I don't however have any plans to re-root it for now. Maybe if, or when my brain isn't so scrambled by my current medical situation..... Sometimes, the smartest thing a person can do is recognize their own limitations.
SteveCampsOut said:
Never said I wasn't willing to try! I said I didn't feel up to the challenge. There's a big difference there. I don't however have any plans to re-root it for now. Maybe if, or when my brain isn't so scrambled by my current medical situation..... Sometimes, the smartest thing a person can do is recognize their own limitations.
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Very true words
Thanks to op. As a result of this thread, we all learned another option for recovering from inevitable (if you flash) soft brick. It's probably not the first option for most, but it certainly may be helpful to know there's a backup plan if you just can't get your computer to cooperate with heimdal/odin
Sent from my SAMSUNG-SGH-I997 using Tapatalk 2
electricpete1 said:
Thanks to op. As a result of this thread, we all learned another option for recovering from inevitable (if you flash) soft brick. It's probably not the first option for most, but it certainly may be helpful to know there's a backup plan if you just can't get your computer to cooperate with heimdal/odin
Sent from my SAMSUNG-SGH-I997 using Tapatalk 2
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Glad I could help! :silly: And really upfront honesty when talking to the person who's creating your trouble ticket with humility and self effacing deprecation is recommended! I was a twat for breaking my warranty and I admitted it and they fixed it. Even if I had had to pay a little for the repairs, it would have been worth it! I have my better camera (With an actual Flash) and GPS device back now! FYI - In case anyone is wondering about the Straight Talk Samsung Galaxy Centura camera, it is only 3 Mega Pixels and has no flash!
elbscorp said:
Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
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I would like to apologize for that response. There are many more people on here more deserving of that type pop off if one must have them.
If you were having a good day I would highly recommend Zen's [GBRUCLB3] []>>>>> r.e.v.e.n.a.n.t <<<<< First Edition - 2013.04.30OM][
The only thing required to flash it would be to flash one of Zen's rooted kernel with cwm red recovery using either Odin or One of Qkster's Heimdall one clicks http://forum.xda-developers.com/showpost.php?p=23118162&postcount=3

BUY or NO BUY?

i'm realy in a need to have a new phone.
oneplus one is still the best price for a new phone.
but like i see every where. BAD GROUNDING issue when its in a car stand or table so u cant use more than 2fingers. and ghost touches.
i dont want that.
cause i write very fast smses. so if the touchscreen is not folowing me im gonna go mad.
and that grounding would be anoying also cause i always internet in my bed. so.
help IS THIS A PROBLEM WITH ALL PHONES? i cant seem to find a awnser any where
Bad grounding? No idea.
Ghost touches? Fixed as of yesterday. Was a problem with the drivers which is up to Synpatics to resolve, not Cyanogen/OnePlus.
zephiK said:
Bad grounding? No idea.
Ghost touches? Fixed as of yesterday. Was a problem with the drivers which is up to Synpatics to resolve, not Cyanogen/OnePlus.
Click to expand...
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if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
reggiexp said:
if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
Click to expand...
Click to collapse
It's hard to comprehend what you are saying, I've had my phone for a few days now and it is great. Coming from a Nexus 5 it seems like it is a good update and for the price I think it would be worth getting this over a LG G2.
reggiexp said:
if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
Click to expand...
Click to collapse
I have heard absolutely nothing about grounding problems. As far as the touch problems, they weren't that bad and have been resolved as of yesterday.
I can tell you for sure that you won't be disappointed with the device. If you have a invite, buy the phone. I'm typing on my phone right now and am typing as fast as I can and have problems. Although you will need to flash a custom kernel to get the newest fix until the Ota is released but it should be very soon.
Sent from my A0001 using Tapatalk
zephiK said:
I have heard absolutely nothing about grounding problems. As far as the touch problems, they weren't that bad and have been resolved as of yesterday.
I can tell you for sure that you won't be disappointed with the device. If you have a invite, buy the phone. I'm typing on my phone right now and am typing as fast as I can and have problems. Although you will need to flash a custom kernel to get the newest fix until the Ota is released but it should be very soon.
Sent from my A0001 using Tapatalk
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so u have problems with typing fast or u just missed word "not"???
gerciolisz said:
so u have problems with typing fast or u just missed word "not"???
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Click to collapse
I have no problems with the newest firmware that was released yesterday
zephiK said:
I have no problems with the newest firmware that was released yesterday
Click to expand...
Click to collapse
OK thanks. i wasnt sure because u said:
zephiK said:
I'm typing on my phone right now and am typing as fast as I can and have problems
Click to expand...
Click to collapse
THX. See people he has no more problems! :highfive:
okay yeah sorry i write fast on pc always. and never read back what i write.
will see than. invite shouldnt be that hard. got invite like 20 times kept saying no for all that problems.
but thanks. if realy the touchscreen is fixed, its worth the shot. (now that i learned that the lg g2 isnt 299€ like i tought... stupid import tax 20%more on the buy price, not cool) i acualy dont want to spent more than, 300€ on a phone. so yeah.
The grounding issue you speak of is the exact issue i had. If the device was lying flat on a pillow for instance not plugged in the screen wouldn't register more than two fingers simultaneously. This has by a large degree been fixed with the latest available update 33R. Now there is already a new firmware on its way,think around next week, that is going to completely fix the issue and @zephiK just mentioned in another thread that there was another update added just over an hour ago so this issue seems to be well on its way to be done and dusted.
zephiK said:
I have no problems with the newest firmware that was released yesterday
Click to expand...
Click to collapse
can you tell your update build number ?
avetny said:
can you tell your update build number ?
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Its based on the newest kernel, build number has nothing to do with it.
The commits for the touchware firmware update is not in the latest OTA just yet.
zephiK said:
Its based on the newest kernel, build number has nothing to do with it.
The commits for the touchware firmware update is not in the latest OTA just yet.
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Click to collapse
What.. People on the thread keep saying fixed with the new firmware.. WHERE. I haven't gotten anything yet and the ghost touching is driving me crazy- along with not being able to type quickly..
You_got_owned123 said:
What.. People on the thread keep saying fixed with the new firmware.. WHERE. I haven't gotten anything yet and the ghost touching is driving me crazy- along with not being able to type quickly..
Click to expand...
Click to collapse
Its in the kernel, you need to flash Franco r17. Otherwise, you'll have to wait for the official OTA to be released with the new kernel which contains the new firmware. All firmware/drivers are in the kernel.
hum, still not sure.
i don't want a phone that anoyes me....
Don't buy it then. But you need to realise that only a small percentage of these phones actually have any problems. The vast majority of these phones are perfectly fine. Don't just listen to the loud people complaining, they're always the most vocal.
Transmitted via Bacon
zephiK said:
Its in the kernel, you need to flash Franco r17. Otherwise, you'll have to wait for the official OTA to be released with the new kernel which contains the new firmware. All firmware/drivers are in the kernel.
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Click to collapse
Thank you so much
You_got_owned123 said:
Thank you so much
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Click to collapse
r18 is out if you didn't see it includes the one that was released today on top of yesterdays.
timmaaa said:
Don't buy it then. But you need to realise that only a small percentage of these phones actually have any problems. The vast majority of these phones are perfectly fine. Don't just listen to the loud people complaining, they're always the most vocal.
Transmitted via Bacon
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ah finaly some sort of awnser.
look that helps me a little bit. i tought every oneplus had this anoying problem.
than i will maybe start looking around again on the forum for the phone. and cross my fingers that i will get a good one.
To make it short, buy it and ignore those people digging everywhere just to find a hair in the soup.
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My last Google Phone - Customer Service is Terrible

I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset
kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
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Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
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Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
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Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...
nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
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Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.
kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.
nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
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Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
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Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
Click to expand...
Click to collapse
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
Click to expand...
Click to collapse
Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
Click to expand...
Click to collapse
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
Click to expand...
Click to collapse
I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
Click to expand...
Click to collapse
It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Click to expand...
Click to collapse
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
Click to expand...
Click to collapse
Yeah, it is like they work for Google.
drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
Click to expand...
Click to collapse
If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.
kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
Click to expand...
Click to collapse
Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
Click to expand...
Click to collapse
Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).

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