I purchased a T-mobile Note 4 via OfferUp and I didn't check phone properly. Purchasing in a parking lot, I made sure it powered up and checked to make sure it was a Note 4, but guy looked honorable. I KNOW BIG MISTAKE. Got home and found a lens on back camera cracked. And, didn't know to put my T-mobile SIM card in to check before purchasing. Called to change my T-mobile to put on my account and the IMEI# was bad & T-mobile had it locked, T-mobile said that the phone was never paid for and therefor locked. Ordered a Net10 SIM and a months service. When I got Net10 SIM, went to my account to activate. Wouldn't work! Took to a boost store and guy checked and said it wouldn't unlock. Do I have any options or do I loose my $300 and call it a monster learning experience. Its running on 5.0.1 Lollipop!
Any help would be greatly appreciated.
Thanks,
John
[email protected]
johnwnusz said:
I purchased a T-mobile Note 4 via OfferUp and I didn't check phone properly. Purchasing in a parking lot, I made sure it powered up and checked to make sure it was a Note 4, but guy looked honorable. I KNOW BIG MISTAKE. Got home and found a lens on back camera cracked. And, didn't know to put my T-mobile SIM card in to check before purchasing. Called to change my T-mobile to put on my account and the IMEI# was bad & T-mobile had it locked, T-mobile said that the phone was never paid for and therefor locked. Ordered a Net10 SIM and a months service. When I got Net10 SIM, went to my account to activate. Wouldn't work! Took to a boost store and guy checked and said it wouldn't unlock. Do I have any options or do I loose my $300 and call it a monster learning experience. Its running on 5.0.1 Lollipop!
Any help would be greatly appreciated.
Thanks,
John
[email protected]
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Hi and thank you for using XDA Assist
Unfortunally i really don't know if there is a different solution in these situations, when a phone is locked by the carrier in most of cases there isn't much to do... I don't say it's impossible but yeah you need an expert here.
Maybe you can find a better help here on the general forum of the note 4 > T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting
Good luck!
I have a problem with my phone samsung galaxy s6 edge. Ten days ago I bought it from a guy who came from England and who showed me the invoice and receipt.Now it appeared a message like: This phone has been disabled by EE and I can not use.I contacted Samsung Romania and they said that the message is from mobile operator. What is the problem?
Excuse me if I have not written correctly but did not know English very well.
IMEI code of the phone Mod Edit: imei removed
Hi,
Unfortunately no one here can help you with that. Your phones imei has been blacklisted. Means the previous owner did not pay his bill, or its stolen. You're out of luck. Try to return it to seller is my best advice.
Good luck!
I don't know where to put this but i have a samsung galaxy note 4 sm n910v but i have it activated on at&t go phone services but whenever i try to use at&t billing it says "Your account isn't eligible for mobile payment service. Call your mobile operator." I put my sim card in a at&t phone too but it did the same thing is billing not available on go phone or does my account have a lock or something from using it to buy apps I've look all over but couldn't find anyone with this problem
Ajcobb99 said:
I don't know where to put this but i have a samsung galaxy note 4 sm n910v but i have it activated on at&t go phone services but whenever i try to use at&t billing it says "Your account isn't eligible for mobile payment service. Call your mobile operator." I put my sim card in a at&t phone too but it did the same thing is billing not available on go phone or does my account have a lock or something from using it to buy apps I've look all over but couldn't find anyone with this problem
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Not trying to be a jerk here but...have you tried turning it off and then back on...? I keed, I keed!!:silly:
How come you haven't contacted the good people at evil AT&T with this concern? just asking
M_T_M said:
Not trying to be a jerk here but...have you tried turning it off and then back on...? I keed, I keed!!:silly:
How come you haven't contacted the good people at evil AT&T with this concern? just asking
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Click to collapse
yes and i haven't contacted at&t because they have bad customer service
Phone is completely stock, no root no knox trip (not a restore it's my stock daily driver).
Sprint customer service rep at the store switched my number and upon trying to switch the Galaxy S6 to sprint to take the new number he informed me he was unable to. He found out Sprint no longer accepts BYOD Galaxy S6s after speaking to a corporate rep (Rep showed me this site as proof that S6 isn't eligible for BYOD/).
He was as surprised as I was as we both thought it wouldn't be an issue at all. Now I'm left with a secondary phone on Sprint that is being used to hold my number and the Galaxy S6 with no service. Does anyone know if they were simply mistaken and there is something I can do to activate the S6 with them? I'm really disappointed because the representative deactivated my S6 from Ting and made it useless to me.
Phone's timeline
Bought unlocked on Ringplus to work on Sprint network
transferred to Ting when Ringplus shut down (a few days ago)
transferred number to loaner phone on sprint
sprint store representative deactivated my account with Ting and the representative was then unable to activate the phone with sprint
now left with loaner phone and serviceless S6
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Are you sure you used the device for 60 days?
Rtiberius said:
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
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Click to collapse
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
dadmi said:
Are you sure you used the device for 60 days?
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
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Click to collapse
Thanks for your reply.
Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.
I asked them if they are able to call or text despite the SIM card message and they said no.
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
cam30era said:
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
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Click to collapse
I'm so confused, Verizon says devices are automatically unlocked in their policies listed here: https://www.verizon.com/support/device-unlocking-policy/
I'm going to call Verizon, and see if there's anything they can do.
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Rtiberius said:
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
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Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.
Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.
damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.
what's in your pocket now?
It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.
It also possible the buyer is lying to you. Either way it looks like the deal is going tits up for you. Perhaps next time check with a T-Mobile SIM before selling it or sell it as verizon locked. Feel for you.
Hello, i know this is a old thread but did you find the solution? i bought a verizon note 20 ultra and it doesnt work on any carrier, just work for a minute and it stops.
You guys found a way to unlock this? I just got the same phone and its a very expensive paperweight atm