OK Google Only Works In App - Galaxy S6 Q&A, Help & Troubleshooting

Just started having this issue today. Previously I was able to say OK Google anytime the device was on. Now it seems that I have to actually open up the Google app to get OK Google to work. Anyone else have this issue? Resolutions?

Same issue
ChristianBale said:
Just started having this issue today. Previously I was able to say OK Google anytime the device was on. Now it seems that I have to actually open up the Google app to get OK Google to work. Anyone else have this issue? Resolutions?
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I can't use OK Google, and OTA doesn't work because the OTA process detects that I'm rooted, and tells it tells me No Update for you. Why does Samsung always have to make things more difficult than they should be?

ChristianBale said:
Just started having this issue today. Previously I was able to say OK Google anytime the device was on. Now it seems that I have to actually open up the Google app to get OK Google to work. Anyone else have this issue? Resolutions?
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The same thing happened to me. Though my situation was a bit weirder. I got it to work this morning (about an hour ago), then 5 minutes later, it wouldn't and the setting to use it from any screen disappeared.

I'm having the same issue.
My "OK Google" detection from any screen option disappeared.

same here
option is gone
only work if i have the widget on home screen

Weird, I keep seeing this issue pop up in several threads. Mine works just fine. For what it's worth, I'm on the latest OTA and rooted, using Nova Launcher.

Same here. I have even tried it the first time with the lock screen, but now I can only use it with the screen on. Options for screen off have dissapeared

I just updated my google play services to this one
http://www.talkandroid.com/245692-go...d/#more-245692
installed the apk, now my google detection from any screen is gone now to , might have to do with this version of the play services.

Japultra said:
The same thing happened to me. Though my situation was a bit weirder. I got it to work this morning (about an hour ago), then 5 minutes later, it wouldn't and the setting to use it from any screen disappeared.
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Same here. Working before class, option missing after class

Related

[Q] News and weather app (GenieWidget) stopped working?

Has this app stopped working for anyone else here? I tried force closing, and clearing data. Also tried uninstalling and re installing the .apk.
Every time I try to launch it, I get a message that says "Unfortunately, News and Weather has stopped."
Haven't changed anything on the phone. It was working this morning, but when I tried it this afternoon, kept getting the error.
Thanks!
yeah, i think we are having the same problem here
News and Weather stops during startup
mofunzone said:
yeah, i think we are having the same problem here
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Likewise here in New Zealand on a Note 3. Fine last night, no good today. Have uninstalled, rebooted, tried several different apks now out there (1.3.11 being the newest) - all the same result. I sincerely hope this is a temporary thing, I depend on that app and really dislike the less flexible and more data-hungry alternatives like NewsHog.
same here
exact same thing here. only "new" thing i could remember was a chrome update last night (could definitely be another thing.. jus sayin). now the news and weather app doesn't work just as you guys described. no amount of data clearing and reinstallation works on my ics. - vancouver
f308gt4 said:
Has this app stopped working for anyone else here? I tried force closing, and clearing data. Also tried uninstalling and re installing the .apk.
Every time I try to launch it, I get a message that says "Unfortunately, News and Weather has stopped."
Haven't changed anything on the phone. It was working this morning, but when I tried it this afternoon, kept getting the error.
Thanks!
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Having same difficulty here with an HTC One, Android version 4.3, HTC Sense 5.0, Software number 3.24.531.3, HTC SDK API level 5.45. Likewise, have tried Force Close, clearing Data, clearing Cache. Seems to work once phone is rebooted; text and the local wx/temp shows up. However, when I click on the Genie widget, I (1) first see a progress bar at the bottom of a plain black field, then (2) get the popup, "Unfortunately, News & Weather has stopped. (OK)."
Agreed, it's an invaluable app which came installed on my One. Please fix if possible. Thanks!
PtelMeas said:
Having same difficulty here with an HTC One, Android version 4.3, HTC Sense 5.0, Software number 3.24.531.3, HTC SDK API level 5.45. Likewise, have tried Force Close, clearing Data, clearing Cache. Seems to work once phone is rebooted; text and the local wx/temp shows up. However, when I click on the Genie widget, I (1) first see a progress bar at the bottom of a plain black field, then (2) get the popup, "Unfortunately, News & Weather has stopped. (OK)."
Agreed, it's an invaluable app which came installed on my One. Please fix if possible. Thanks!
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i think it has been fixed, at least on my nexus 4
mofunzone said:
i think it has been fixed, at least on my nexus 4
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Not for me. Seems like Chrome update last night broke something.
All good now
A4ko said:
Not for me. Seems like Chrome update last night broke something.
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Fixed here also now.
I had no Chrome update yesterday that I recall, and updated nothing today except for reinstalls of this app. If you think Chrome was the issue, maybe try winding its version back in app manager?
But I'm guessing it was unrelated, and therefore hopefully your app will come right also in the near future.
mofunzone said:
i think it has been fixed, at least on my nexus 4
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Yes, it's working fine as of this morning's reboot. Temporary glitch, apparently. Maybe related to "Google's server down" issue? Whatever it was...it's good to go now. Thanks!
Mine is working again today... Thanks!

Keep Awake - Google Search

My n5 seems to have the GoogleSearch keep awake for 20hours+. is it normal? being in EST, I was not using device for atleast 10 hours from 10pm yesterday until now.
Attached screenshot. Any one else facing same issue?
real painful bug. I've gotten it once on my n5, twice on my n7 v2, once on my n7 v1 and twice on my n4. ONly my n5 and n7 v2 are on kit kat. the other 2 are on 4.3. Just no rhyme or reason thus far as to why it happens but BBS says it's cacheupdate service or entries refresh wake lock. Only thing to stop it is to restart the device. At first i thought it was a kitkat thing but it's rearing it's ugly head on my n4 and n7 v1.
ive been having the same issue. a temporary fix on my n5 was to force stop google search, but it would inevitably return 3-4 hours later. putting it in airplane mode solved the issue...but obviously i couldn't always keep my n5 in airplane mode.
i literally just reset my phone to see if that helps solve the wake issue with google search. i even tried contacting google nexus support, but they haven't been much help at this time. ill let you know if factory resetting my device has helped at all
So, I am not alone with this problem. Its occurred a couple of days ago, went away, and came back.
monilchheda said:
So, I am not alone with this problem. Its occurred a couple of days ago, went away, and came back.
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No u r not alone. I have it every now and then. I installed Cpu spy so I can see if my phone is sleeping or not. If I have the wake lock it stays on 300mhz when screen is off when it should be sleeping.
Sent from my SPH-L900 using xda premium
Stock krt16s on nexus 4. The problem started with the official factory image (didn't had it with slimkat) and since my device never slept again.... Heeelp
Envoyé de mon Nexus 4 en utilisant Tapatalk
The only consistent way i've seen to clear the entries refresh wakelock is to uninstall the updates from within the Google Search App.
This completely clears the issue rather than a restart which works temporarily so Google has messed up with the last Google Search update (the one that brings extra funcionality to Google Now.
I had the same problem, turned off location reporting in Google Settings and it's gone..
V.Dragos said:
I had the same problem, turned off location reporting in Google Settings and it's gone..
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Turning off location reporting never cleared it for me i still needed to uninstall the latest search update.
I had the same issue, so disabling Google now (opening Google now, settings, toggle it off) has stopped this wakelock for me!
Sucks a bit to turn it off, but I'd rather not have the wakelock than have good now info, I'll just wait for an update/fix.
YoHoJo said:
I had the same issue, so disabling Google now (opening Google now, settings, toggle it off) has stopped this wakelock for me!
Sucks a bit to turn it off, but I'd rather not have the wakelock than have good now info, I'll just wait for an update/fix.
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this just happened to me, out of no where. kept my device awake the whole time i was in the shower. i will be testing by disabling google now. i agree, it just isn't worth it to deal with these bugs, i can get weather notifications elsewhere
Just got my N5 yesterday and this is going on, Google search using 45% of my battery by the end of the day. Will try turning it off :-/
Sent from my Nexus 5 using Tapatalk
same here
I too have the same problem and only restarting the phone fixes it and it just happened to me again an hour back.
I have noticed that sometimes when I remove the charger from the socket after the full charge, the problem comes only after that time....so after charging the phone almost every time I check my battery stats for few seconds and if it persist then I restart the phone and yea it get solved but a temporary solution and its really annoying .......hope google fixes it soon
http://forum.xda-developers.com/showthread.php?p=49389752#post49389752

Talkback notification won't go away

For some reason, the talkback service has decided to tell me it is activated even though it is not. I have a persistent notification that won't go away. Since it's a system service, there is no way to just hide the notification. Any ideas?
Clearing the cache and rebooting didn't help either.
Did you ever figure this out I have the same problem on sprint. You can't even disable the Talkback app.
Nope. I did a factory/hard reset last night. Still the same issue.
I haven't installed any apps I didn't have on my GS5, so it can't be an app's fault. Going to do an exchange at the AT&T store in the next day or two. I'm not getting stuck with something like this.
natefish said:
Nope. I did a factory/hard reset last night. Still the same issue.
I haven't installed any apps I didn't have on my GS5, so it can't be an app's fault. Going to do an exchange at the AT&T store in the next day or two. I'm not getting stuck with something like this.
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This would be a workaround (if it does work), but try tapping and holding on the notification, and then click on the "i" icon to see which app is displaying the notification. If it's a stand-alone app (i.e. not the Android system), then you should be able to block notifications for that app.
MrKhozam said:
This would be a workaround (if it does work), but try tapping and holding on the notification, and then click on the "i" icon to see which app is displaying the notification. If it's a stand-alone app (i.e. not the Android system), then you should be able to block notifications for that app.
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Thank you, but it is the system app doing it. I'm just going to swap for a different S6 at the store tomorrow. Got my app data backed up to the cloud thanks to Helium.
The messed up part is it literally happened right when I got my phone. I'm gonna try a factory reset then if not try to get it swapped out
@dizzymatt Still have it? It mysteriously disappeared for me today. I was literally going to go to the store this afternoon to exchange this thing. Maybe I got lucky or sensed I was coming!
Afterward, though, the oddest thing happened. I was looking through the store for a different Google product and came across this one called Google talkback. I thought that was very weird to find right after I had had this issue. When I clicked on it, it allowed me to uninstall it. Never saw it in my apps list or the application manager, but there it was. Again, this is after the notification went away from me so I have no idea if this is related.
Here is the link. Maybe uninstalling it will help you.
https://play.google.com/store/apps/details?id=com.google.android.marvin.talkback
Seen what you said and I didn't have the app installed but it just disappeared for me too after I rebooted my phone I wonder what it was.
Diizzymatt said:
Seen what you said and I didn't have the app installed but it just disappeared for me too after I rebooted my phone I wonder what it was.
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Now I'm wondering if it was related to Google Now since the notification and the ability to say "Ok, Google from any screen went away about the same time.
Disabling Talk back
I got stuck on a 15 minute hell ride when I accidentally turned on my Talkback feature on my new S6. I couldn't turn it off even after toggling the stupid settings. I finally was able to turn it off by tapping the home screen button three times.. apparently that is the On/Off switch for the accessibility features. After it finally stopped talking back to me I went in to manually toggle the off button on that ridiculous feature.
Same problem / solved ?
I had same problem with notification
Decided I would try enable, so that I could then disable
Seems to have done the job

[Q] Ok Google From Any Screen- Dissapeard

It was working for a week and just noticed it stopped.. when i went to the settings, there isnt the option anymore..
anyhow its happening to alot of peeps...
https://productforums.google.com/forum/#!topic/websearch/xGiV6D4PMS8[26-50]
anyone here experiencing the same or find a solution?
My buddy is also experiencing this. None of the potential fixes he found worked. Reverting to old versions, clearing data, or enabling "Enhanced" voice support didn't fix it.
I've seen some people mention Google disabled the feature due to the phone picking up excess background noise and interpreting it as "Ok Google."
Gone for me too.
Weirder still (and completely infuriating), that option is gone, but I now have "trusted voice" under smart lock, but of course no ability to use it.
Yeah.. why wouldn't google or samsung communicate what they did and what they will do about it... hmmmm
Ok Google missing
I wonder if it has anything to do with Samsung's S-voice being able to open the phone from a "screen off" position?
Maybe Samsung and Google fighting it out?
Just resurrecting this to see if anybody knows of any updated info on this?? I really miss this.
It is now fixed!!!!! simply go to the play store, or your application manager, uninstall updates and reinstall.
I can confirm it is back up and running look likes it was a conflict with Samsung voice...
My google now from any screen no longer works as well
jonasmckee said:
It was working for a week and just noticed it stopped.. when i went to the settings, there isnt the option anymore..
anyhow its happening to alot of peeps...
https://productforums.google.com/forum/#!topic/websearch/xGiV6D4PMS8[26-50]
anyone here experiencing the same or find a solution?
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Click to collapse
trackwhore06 said:
My google now from any screen no longer works as well
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Mine just showed back up in the settings, but if it's not showing up simply go uninstall the updates then update them manually from the store... [emoji106]

Can't get "Ok Google" to turn on...

Trying to turn on the "Ok Google" voice activation option... but I can't get it to work.
I've attached a couple screen shots. I hit the agree button on that first screen and it takes me to the second and just stays there. Nothing ever happens.
Any ideas?
I ended up force stopping the Google app and then doing the retraining. Works fine now.
Sent from my Pixel 3 using Tapatalk
Yep. That fixed mine. Thanks!
Kusanagi Fire said:
I ended up force stopping the Google app and then doing the retraining. Works fine now.
Sent from my Pixel 3 using Tapatalk
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Kusanagi Fire said:
I ended up force stopping the Google app and then doing the retraining. Works fine now.
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I had to do something similar, but I think I disabled the Google app, then re-enabled it. (Which also would have stopped and started it, I guess.) I think it happened because the first time through setup I canceled the voice training without finishing it (was in a noisy environment). When I went back to it later, it froze on that screen.
yup... y'all are correct. i stopped google and i actually cleared the data (not sure that was necessary). worked just fine after. thanks!

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