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Need help from Verizon employee

So i am dropping 4g a lot and i am pretty sure it is my sim. It happened to me once before i started rooting so i went to a Verizon store, they inspected my phone for about an hour and then swapped my sim.
I am not home right now but once i get back to Madison i am going to flash to stock and go to a store. Basically i want to know how to get an employee there that knows what he is doing because i know they exist. most of them follow instructions from a computer and try to get you to buy an accessory. I would prefer to be in and out in 10 mins because it is a simple sim swap.
Sent from my SCH-I510 using XDA App

You could just go buy a sim and leave. Or buy online. Ive noticed some spotty data now and then around Milwaukee....however.... with the lack of snow I have spent a lot of time on wifi sitting on my ass at home.
Sent from my mobile office.

mkarps said:
You could just go buy a sim and leave. Or buy online. Ive noticed some spotty data now and then around Milwaukee....however.... with the lack of snow I have spent a lot of time on wifi sitting on my ass at home.
Sent from my mobile office.
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Yeah I'm in milwaukee right now and the 4g is crap. Way better in Madison.
Sent from my SCH-I510 using XDA App

You shouldn't have to buy a new SIM, if it is causing issues, VZW should swap it out free of charge.

imnuts said:
You shouldn't have to buy a new SIM, if it is causing issues, VZW should swap it out free of charge.
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I know that. I an just looking for something like "can i talk to someone that knows what they're talking about?" so i can get in and out quickly.
Sent from my SCH-I510 using XDA App

When your dealing with customer service/tech support it's kind of random to find someone who knows what they are doing. However, if you complain enough and know exactly what you want from them going in, you can probably get them to do what you want with patience and persistence.
Sent from my Nexus S 4G

I agree, it's completely random. I got laid off with all the techs, but people all over nyc and new jersey on the vzw side would call me for any major issues instead of tech support(not to toot my horn, but it goes to show you how random it is...even when you had direct lines to knowledge people who have access to stuff you need normally 9/10 times would fall back on pre generated info). Honestly I would keep trying till you get what you like , our get a sim swapped and you can get a free sim swap from any store our they can mail out from tech support, though the store is faster. Also if someone else has vzw service and 4g check there service they should have around the same service, I.e. 1 bar to your 3 or similar.
4G LTE Tapatalked

Those with signal issues

I was having signal issues in areas with less then 3 bars for the most part. Sometimes I would randomly lose service for a few seconds here and there. My calls where dropped or the caller would cut in and out during the conversation. If your having similar issues then your phone is most likely defective.
I just got a refurbished SGS3 from Verizon and the radio works flawless compared to my VRALF2 purchased in July. I would suggest calling Verizon and complaining if your having similar problems because my phone was defective.

Software problems

Not sure how you can conclude it was your phone. Unless you tried the new radio on your old phone before swapping. Otherwise you are comparing apples to oranges.
Sent from my SCH-I535 using xda app-developers app

No actually Hardware problem, most likely the radio itself.

xceebeex said:
Not sure how you can conclude it was your phone. Unless you tried the new radio on your old phone before swapping. Otherwise you are comparing apples to oranges.
Sent from my SCH-I535 using xda app-developers app
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Ive been around the block here at xda so i know phone software and flashing. Software wise I tried it all.

I'm glad these radio issues haven't plagued the vzw sgs3 like they have the vzw gnex. Getting my S3 tomorrow. Hoping I get a good one, but my chances are way better with this phone than doing the refurb constant receive and send back like my g/f's Gnex. She went through 3 with radio issues before we got a good one.

got556 said:
I'm glad these radio issues haven't plagued the vzw sgs3 like they have the vzw gnex. Getting my S3 tomorrow. Hoping I get a good one, but my chances are way better with this phone than doing the refurb constant receive and send back like my g/f's Gnex. She went through 3 with radio issues before we got a good one.
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I'm guessing it just a quality control issue. My girlfriend has the Moto Razor which has an great radio in it and she never had signal issues. I was beginning to think that the radio in the GS3 was just terrible. After some time with this new phone its right on par with the razor as far as call quality. Her razor still has the slight edge when it comes to signal strength.

Moto will always have the edge for the forseeable future on radio quality/reception. (notwithstanding the bionic....lol (but that was software IMHO)).
My razr's always had a better signal than any Sammy phone I've had. My HTC radios have always been pretty good also. Lets face it, Samsung's radios are their weakest link IMHO.

got556 said:
Moto will always have the edge for the forseeable future on radio quality/reception. (notwithstanding the bionic....lol (but that was software IMHO)).
My razr's always had a better signal than any Sammy phone I've had. My HTC radios have always been pretty good also. Lets face it, Samsung's radios are their weakest link IMHO.
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100% agree.
Sent from my SCH-I535 using xda app-developers app

I'm new here, so first of all: Hi Guys!!!
I got some Issues with the radio, too. So I tried some different baseband versions with nearly no result
I currently use the LH1 baseband. Since some days I own 2 SIM's from 2 different Providers (Vodafone & T-Mobile).
Unfortunatly I only have an old Nokia N97 for Comparsion, but that doesnt matter atm.
What I've tried to figure out was, whats the source for this Issue - the phone, the provider or the baseband.
Well, I tried both SIM's in both devices and tried a few basebands for the SGS3, with the result that I got a little better Signal with Vodafone SIM and LH1-basband, than with the same baseband and T-Mobile SIM.
T-Mobile: about -105dBm
Vodafone: about -95dBm
The Signal-Strengh on the N97 is nearly identic with both SIM's.
So my final result is:
Baseband on the SGS3 sucks but can be changed to may get some better signal strengh specific for each provider!
Lets wait what official JB will change.

I just got my galaxy and where i live its a really hard to get signal area, but i have own the rezound , regular razr n maxx , galaxy nexus , and the lg and all get good service just tried this galaxy where i live at and lost 2 drop calls and text messages come as errors and thats in stock within. The first 30 minutes owning the phone like wtf
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aalopez10 said:
I just got my galaxy and where i live its a really hard to get signal area, but i have own the rezound , regular razr n maxx , galaxy nexus , and the lg and all get good service just tried this galaxy where i live at and lost 2 drop calls and text messages come as errors and thats in stock within. The first 30 minutes owning the phone like wtf
Sent from my SCH-I535 using Tapatalk 2
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Its probably a little early to tell. I had my phone for 30 days before i ruled out everything but the phone itself. But I had those exact problems with mine as well.
Things that i checked for right away.
Network/Tower issue
4G Sim card
Different modem software ( I tried all 3)
Factory Reset
Different Kernels

toy028 said:
I was having signal issues in areas with less then 3 bars for the most part. Sometimes I would randomly lose service for a few seconds here and there. My calls where dropped or the caller would cut in and out during the conversation. If your having similar issues then your phone is most likely defective.
I just got a refurbished SGS3 from Verizon and the radio works flawless compared to my VRALF2 purchased in July. I would suggest calling Verizon and complaining if your having similar problems because my phone was defective.
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I am on my forth Galaxy S3 for call and data dropping. I use my phone mostly at the same 2 locations, work and home and my data drops constantly on all 4 phones. I have had the sim replaced twice. I have 4 lines on my account one of which is a Droid Razr which was handed down to my girlfriend. I can't recall ever having a dropped call or data with that phone. We were in the Vons grocery store Sunday and we both wanted to d/l the Vons app. It took her less than a minutes on the Razr. It took me almost 19 min and the app is less than 2mb. My phone is still stock. Its a beautiful phone but I'm really starting to hate it.

Maybe I spoke too soon about radios not plaguing this phone. LOL.
Get mine today. I'll have an iphone 4s and gnex to compare dBm and asu numbers. (Scratch that....can't find that info on the iphone (g/f's phone)) (found how to do it....not messing with it while she's using it)
Right now my Gnex is at -87 dBm and 53 asu and I am in a very strong 4G area.

Yeah im having dropped call issues then the phone says lost service and then no sim card detected then new sim card detected and then it gets signal back. The messages the phone displays are not exactly what i stated but similar. I talked to some vzw rep on the phone and she said that i am on the edge of the 4g service area. And that 4g is fairly new where I live. Should that affect my calls though?
Btw i had a htc incredible 1 and it never gave me those issues...i feel as though the speakers were better on the incredible too.
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equisbox said:
Yeah im having dropped call issues then the phone says lost service and then no sim card detected then new sim card detected and then it gets signal back. The messages the phone displays are not exactly what i stated but similar. I talked to some vzw rep on the phone and she said that i am on the edge of the 4g service area. And that 4g is fairly new where I live. Should that affect my calls though?
Btw i had a htc incredible 1 and it never gave me those issues...i feel as though the speakers were better on the incredible too.
Sent from my SCH-I535 using xda app-developers app
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Just keep calling back. Tell them you stayed at a friends house that has great 4G service for a few days or something similar. They gave me the same excuses. What helped me is that there are two other people in the house on the same plan that have 4G phones and they haven't dropped any calls. You have to be persistent and almost demand what you want sometimes but do it as nice and respectful as possible.

well i'll post the other side of this....I had horrible signal issues, tried replacing SIM, no luck. got new phone sent out, same problem. Coming form galaxy nexus with no probs. Calls drop, drop only parts of audio then come back etc. I am in the same places I have been for the past 6 or so years and never had problems until this phone. Can't get signal in my basement or my office, neither of which haev been a problem in the past. so if a new phone fixed it for you, consider yourself lucky.
btw what is a good signal in terms of dbm? in between work/home mine stays in between -90 to -120

I have had my SGIII for a few weeks now and also notice a lack of 4G strength, and I am in NYC. I am coming from the Droid Charge. I am holding off on doing anything until the JB update, if it comes within a reasonable amount of time...i.e. within the next month or so.

Basically, ALL Saumsung radios suck.
My old Rezound has a MUCH MUCH better radio than either my G3 or my Wife's Droid Charge.
I am talking about actual use, not how many signal bars are showing etc....

jmorton10 said:
Basically, ALL Saumsung radios suck.
My old Rezound has a MUCH MUCH better radio than either my G3 or my Wife's Droid Charge.
I am talking about actual use, not how many signal bars are showing etc....
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hmmm...my issue with the Charge was not so much the 'top-end speed' of the radio, which was really good when in a good area, but rather the 'glitchiness or bugginess' when switching network areas, or with certain applications. For instance, I commute on the train to NYC every day from a dominant 3G area. When the train would switch into the 4G covered area, the radio would not automatically switch over to 4G until I would either do the airplane mode trick (which worked most of the time), or I would outright have to reboot. For the rare times it WOULD switch over automatically, the speed would be terrible until I airplaned or rebooted it as above...I am sure as hell hoping I don't have these issues with the SGIII...

4G not working

So i recently moved and my phone only gets 2 bars of 3g at home. Even when i move into a 4g area, i get no internet connection. Even getting a 3g connection is rare. Is there a way i can fix this?
SENT FROM MY SAMSUNG DROID CHARGE

Make sure you're on the latest fp5 update. Also make sure you have LTE turned on in the wireless menu (as opposed to just CDMA).
If you've done that and there's no difference, try a reboot. If still no difference, you may want to ask Verizon for a replacement. Personally, however, I would demand it
Sent from my SCH-I510 using xda app-developers app

If you check the "IM PISSED" thread, I had the same problem. I got sick of it and called Verizon to have a replacement. We'll see how it goes.

Chocoburger said:
If you check the "IM PISSED" thread, I had the same problem. I got sick of it and called Verizon to have a replacement. We'll see how it goes.
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What were your results after the complaint, if you don't mind me asking?

rice923 said:
What were your results after the complaint, if you don't mind me asking?
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If you mean how did they react to my complaints? Check the thread.
I got my second replacement phone in the mail today, hopefully it can pick up a 4G signal (or even a solid 3G signal would be nice unlike my current phone).

Interesting enough, I've had the opportunity to deal with 5 Charges thus far (not all mine, mind you). To date, none of them had a problem with picking up a decent 4G signal.

I'm still on my first charge. Have never had an issue that wasn't easily explained, while on GB. Froyo was a bit more erratic though.
Sent from my SCH-I510 using xda premium

Exchange/Replacement Signal issues...

Hey guys.
So I came to VZW after being on Sprint for like 10 years. Signal is way better in my area on Verizon. Except on this GS3 - can't send texts, breaking up calls, dropped calls... you know of it on these boards. Sprint was better by 100%. I've always had HTC's and knew Samsungs have the weakest radios but wow! anyway... I read some other sites and threads here - seems I need a new phone, and it MAY fix it if I get a good one...
I may be able to get an exchange even though I'm out of the 15 days because I used to work at a phone store - I'm good with the managers. But lets say that doesn't work. Should I quick add insurance to make a claim, or go the manufacture warranty route? Or what is the best way to get a replacement? I don't keep up on much on Verizon and Samsung - have there been any statements about this issue, or any fixes you guys have come up with?
Thanks!

ReFLeX135 said:
Hey guys.
So I came to VZW after being on Sprint for like 10 years. Signal is way better in my area on Verizon. Except on this GS3 - can't send texts, breaking up calls, dropped calls... you know of it on these boards. Sprint was better by 100%. I've always had HTC's and knew Samsungs have the weakest radios but wow! anyway... I read some other sites and threads here - seems I need a new phone, and it MAY fix it if I get a good one...
I may be able to get an exchange even though I'm out of the 15 days because I used to work at a phone store - I'm good with the managers. But lets say that doesn't work. Should I quick add insurance to make a claim, or go the manufacture warranty route? Or what is the best way to get a replacement? I don't keep up on much on Verizon and Samsung - have there been any statements about this issue, or any fixes you guys have come up with?
Thanks!
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There's no need to go either route. Verizon will replace a defective phone for one year, provided you purchased it from them. Many stores don't do instant swaps, but call Verizon Tech Support, and most of the time, you'll have a refurb next day. They won't replace banged up or wet phones, though. I just went through 4 GNexs and have a S3 waiting for me when I'm home from business, now.

ssignature said:
There's no need to go either route. Verizon will replace a defective phone for one year, provided you purchased it from them. Many stores don't do instant swaps, but call Verizon Tech Support, and most of the time, you'll have a refurb next day. They won't replace banged up or wet phones, though. I just went through 4 GNexs and have a S3 waiting for me when I'm home from business, now.
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I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?

ReFLeX135 said:
I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?
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The signal isn't that great, but if it's a no SIM problem I think that's a firmware/software thing Samsung or Verizon needs to handle. It's not an uncommon issue, and it's sometimes maddening.

ReFLeX135 said:
I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?
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It won't matter if its from Walmart. I bought mine from best buy and got it replaced with a refurbished that was actually brand new. You might not get as lucky as me but a used working phone is still better then what you got.Your looking at either a hardware or sim issue. Mine was hardware.
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toy028 said:
It won't matter if its from Walmart. I bought mine from best buy and got it replaced with a refurbished that was actually brand new. You might not get as lucky as me but a used working phone is still better then what you got.Your looking at either a hardware or sim issue. Mine was hardware.
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Thanks that helps to know that! Has anyone sucessfully corrected the problem with SIM replacement?

I'm 3 Sims and 3 phones in and still get no sim when calling/texting in downtown Nashville. I'd like to know a resolution myself.
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nadcicle said:
I'm 3 Sims and 3 phones in and still get no sim when calling/texting in downtown Nashville. I'd like to know a resolution myself.
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Ah mine doesn't say no SIM but rather just drops service completely, just breaks up in conversation, loses data in good 3g and 4g, and won't pick up 4g sometimes. I even called my wife 1 foot away and the first call dropped before she could answer and the second worked for 20 seconds, then she couldn't hear me, and it droppped a few seconds later. She talks for hours in this spot on a Reality.

S3 Hardware issue regarding reception.

So after talking to Verizon multiple times about reception on s3 talked to a tier2 last night said a statement from Samsung was released last Friday about a hardware defect that affects the antennas to operate poorly and they have a fix for it so vzw is sending me a replacement which is supposed to have the hardware fix in all replacement phones as of now. How true this is I don't know vzw could be blowing smoke. I questioned him to why the tier1 doesn't have this information he claimed it will get to them so we will see. Just about done with this phone and its terrible reception signal my HTC devices run circles around my s3's . If I can't get signal no point in keeping it, almost tempted to go back to my battery draining rezound. Or leave vzw all together. Since they have agreed to waive my etfs
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sm973 said:
So after talking to Verizon multiple times about reception on s3 talked to a tier2 last night said a statement from Samsung was released last Friday about a hardware defect that affects the antennas to operate poorly and they have a fix for it so vzw is sending me a replacement which is supposed to have the hardware fix in all replacement phones as of now. How true this is I don't know vzw could be blowing smoke. I questioned him to why the tier1 doesn't have this information he claimed it will get to them so we will see. Just about done with this phone and its terrible reception signal my HTC devices run circles around my s3's . If I can't get signal no point in keeping it, almost tempted to go back to my battery draining rezound. Or leave vzw all together. Since they have agreed to waive my etfs
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Latest radio leak gets me just as good LTE and 3G coverage as I had on my rezound.
Your story seems fishy, but if its true I might get mine swapped out just for even better signal possibilities.
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Yeah not sure what to tell you about signal but my S3 has perfect signal the same as any Moto phone or HTC my friends have in my area.

I have an issue where mine randomly drops signal for long periods of time. Got Samsung to repair it and it was fixed for like 2 days, but started happening again.

Off topic, I'll trade you a rezound+accessories for it. If you hate it that bad.

Might have to look into this next week.

Amphibliam said:
I have an issue where mine randomly drops signal for long periods of time. Got Samsung to repair it and it was fixed for like 2 days, but started happening again.
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Why would you send it to samsung... Tier 2 is so gullible just tell them some bs and they'll overnight you a CLN s3 that won't have those issues.

My call reception seems to work really well, never had a dropped call. I have been experiencing lackluster wifi performance though.