I recently dropped my phone, causing the screen to break and not turn on. The touch isn't receptive anymore either so I cannot unlock the phone. I want to back up the content using Kies but I need to have the phone unlocked first. Is there any solution to this? There are definitely pictures, videos, and contacts that I want to save from my dying phone.
Thanks for the help ahead of time!
Hi, thank you for using XDA Assist. You never mentioned what device you have. But if you don't have a custom recovery you're not going to be able to recover any files. Kies won't do it without unlocking your phone first.
Thread closed.
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Running Zeus.
I'm having trouble with my phone tried to upgrade to Nokia GPS per a tutorial and now my phone locks up at the unlock screen. I can to the three finger reboot, but am unable to gain connectivity to a computer. I can also get to download mode from recovery, but again I cant seem to connect. I get a windows message saying the device is malfunctioning.
Nevermind, I was able to locate zeus and reinstall it from the phone. Thanks for the forums everyone!
Please change title to solved.
Next time please post questions in the q&a forum.
sent from outer space.
I have a Samsung Note Edge. I was having problems with my phone constantly searching for GPS after the lolipop update. I read online where someone suggested to use *#9090# menu. So dumb me did. I selected option 1 and it caused me to lose service and send my phone into a boot loop. At first I would be able to access the phone for about 20 seconds before the reboot. So I performed the master reset. Now it is still in a constant boot loop as it is trying to analyze the apps. I cannot do anything to the phone. I have att. Please help! I don't know what to do.
hoyrolland said:
I have a Samsung Note Edge. I was having problems with my phone constantly searching for GPS after the lolipop update. I read online where someone suggested to use *#9090# menu. So dumb me did. I selected option 1 and it caused me to lose service and send my phone into a boot loop. At first I would be able to access the phone for about 20 seconds before the reboot. So I performed the master reset. Now it is still in a constant boot loop as it is trying to analyze the apps. I cannot do anything to the phone. I have att. Please help! I don't know what to do.
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Hello! I recommend you post your question in the dedicated help forum for your device, which is here: http://forum.xda-developers.com/note-edge/help There are other people with similar problems there, so you should get plenty of help.
Good luck!
Thank you!
Ok, so I had this problem lately, I accidentally deleted some apps including Telephony Service and Setup Manager of my rooted ASUS Zenfone 5.
I resorted to factory resetting my phone.
After a while, things are getting better BUT some minutes later Setup Manager stopped, making me unable to setup my phone, even my home screen.
My stupidity told me to restart my phone (and I did.)
But it won't start up.
I really need your help.
NOTE: My phone is rooted, I have backup-ed my data to my PC, bootloader is locked.
Hi, thank you for using XDA Assist. You need to flash the stock firmware. See if this helps, http://forum.xda-developers.com/android/help/asus-zenfone-5-zenfone-6-to-t2839984. If you have further questions you can ask in that thread.
Hi, I put my phone on the airplane mode and when I tried to open it a few hours later, it just start opening and opening again. I see the google sign than the coloured X and it starts to the google again and it never stops. I did a reset of the phone but it didn't change anything. I tried to look into forums to find a way to fix it but I am very bad in informatics and I could not go trough wit the process. Can someone help me please ? Thank you
Hi, thank you for using XDA Assist. Could you let us know what specific device you have. That'll allow us to point you in the right direction. But I'd try returning the device to stock using the stock firmware. How you do that will depend on what device you have.
I have a i9063t and apparently it's hard bricked. I won this a couple months ago and it had a problem very annoying of reseting alone all the time, mostly when I was in the middle of something important. I tried to put it back to factory but it didn't fix the problem. So I tried to fix it thinking "This may be a software problem, since it has no official update, I'll put a custom rom in it!" ... Installed Odin, Kies, wiped to factory, put it download mode, connected and chose a rom that apparently worked for this device. Then something happened. Odin just crashed, and my phone it's stuck in the samsung logo. It doesn't go to download mode anymore neither recovery mode! When I turn it on it goes to the logo or the charging animation if it's plugged. Odin doesn't recognize it anymore since it doesn't go to download mode. I'm really desperate for this, is my only phone and I have no money for a new one or technical assistance (will cost me almost a new one) and I really need it (and feel pretty stupid that I've bricked it). I've tried a lot of tutorials but all of them requires download mode. I've also read somewhere that all the bricks may have a solution, some are simple, but some are funky. I really really need help here. This ! is always on top. Anything you may know is helpful, please.
Hi,
Thanks for using XDA assist.
Unfortunately, when your device can not access the recovery or download mode, your phone may not be able to be repaired by the user. You may be able to use the Emergency Firmware recovery in Kies to restore your phone to stock firmware, that's only if it can detect your device. Maybe a mobile service center can restore it back to life, but they do charge quite a bit depending on where you live.
Alternatively, you can register a XDA account and post in the Android Q&A, Help & Troubleshooting forum so that someone else may be able to help you out.
Good Luck! - gsstudios