oneplusone phone dead - ONE Q&A, Help & Troubleshooting

So I had a extreme low battery alert, where it said cannot boot until more charge.
Stuck the charger in.
Battery wasnt going up.
Now it wont turn on at all with charger in or out.
So looks like either the battery is dead (non swappable) or the usb port is broke so isnt accepting charge.
Wow the phone is only 2 months old.
any ideas? or has to be returned for repair/exchange?
luckily was only using this phone for testing roms and stuff, not daily driver.

chrcol said:
So I had a extreme low battery alert, where it said cannot boot until more charge.
Stuck the charger in.
Battery wasnt going up.
Now it wont turn on at all with charger in or out.
So looks like either the battery is dead (non swappable) or the usb port is broke so isnt accepting charge.
Wow the phone is only 2 months old.
any ideas? or has to be returned for repair/exchange?
luckily was only using this phone for testing roms and stuff, not daily driver.
Click to expand...
Click to collapse
Try plugging into charge on a low power source via USB like a PC or laptop. Anything that isn't direct to a mains socket. It can help slowly replenish the battery, just leave it be for a while.

I just had a similar experience where my phone died overnight. Plugged it into my non OPO charger that I used with my older blackberries.
It wouldn't even turn on after 20 minutes of being plugged in. I decided to use a charger that outputted more energy and it immediately turned the phone on.
My advice, try using different charging sources.
Sent from my A0001 using XDA Free mobile app

I recently had this problem. Solved it with a simple google search which brought up O+'s own help page. Press the power button for 20 seconds 5 times in succession. This simulates a battery pull (there will be a vibration) . Now plug the phone into the original charger and leave it for a couple hours at the least.

You could also try to disconnect and connect the battery. For this you have to open the phone. Here is a little tutorial https://youtu.be/xLB4fhOyvuA
Hope this will fix the problem.

Same thing happened to my sons 1+, This is the reply form CS
Regarding your issue, please try with below steps:
1) Keep the phone for 12 hours without touching and charging...
2) Charge with official charger and usb for 6 hours(after the above mentioned steps) and then
3) Pull off the usb and put back again ... and you may get a LOW battery screen again staying for 4 / 5 mins...
4) Now don't try to boot or anything.. let it charge for 1 hour or more.
5) Now finally boot your device by pressing power button for few seconds
6) Phone should boot normally...
Trying it now

Related

[Q] Infuse won't charge.

Got an Infuse 4G from my neighbor ( He switched from ATT to Verizon knew I needed a phone so he was kind enough to give it to me) and now the phone doesn't charge. What can I do?
Chances are, you have a bad charger or a bad battery.
Either that or a broken usb port. You could be surprise on how many galaxy phones get no charge because of the usb charging port. Its very sensitive and it can be broken quite easily. But if you give more details maybe we can help. Does it responds when you connect it or it wont do anything at all?
champ0497 said:
Got an Infuse 4G from my neighbor ( He switched from ATT to Verizon knew I needed a phone so he was kind enough to give it to me) and now the phone doesn't charge. What can I do?
Click to expand...
Click to collapse
can you plug into the computer and it stays connected with no issues or problems...if yes, then your port on the phone should be good
batteries do have a life span...and they are cheap on ebay...I got 2 2000 with charge for less than $20 bucks...great deal
prob is your battery if you wanna stay oem battery same thing you can get them at good prices on eBay and Amazon
champ0497 said:
Got an Infuse 4G from my neighbor ( He switched from ATT to Verizon knew I needed a phone so he was kind enough to give it to me) and now the phone doesn't charge. What can I do?[/QUOTE
What happens when you plug your device into the ac wall charger and when you plug it into the usb cord on the computer?
Click to expand...
Click to collapse
Infuse Wont stay on or charge
Hello, maybe someone can help me here. My infuse suddenly won't charge or turn on at all. When I plug in the USB cable from my computer or the wall the battery icon comes on with the animated loading circle thing then goes off after about a second of doing that. When I do a hard reset with or without the battery in it and with or without the charger plugged in, the same thing happens.
Its been several days since this has been happening and after trying again today, it actually turned on and booted to the OS and was charging for about 5 mins before it stopped recognizing the charger. I pulled the battery and it since will not turn on. The battery has some charge on it but will not turn the phone on, just does the weird battery thing as described above.
I have tried several different charging cables, but have no other battery to try. Any suggestions?
Hello i had the same problem awhile back. When my phone was not rooted(Infuse) i had to go to recovery mode and wipe cache after that the charger recognized right away on the phone.
Another time After i rooted i flashed a bad rom and i could not get my phone to charge while it was off. It could only charge with the phone on....SO maybe try flashing a newer better ROM i recommend CM10.
Another thing i had to do was switch this old charger i had it would recognize for 5 min then Stop. It was just a bad wire connection.
Rawlster93 said:
Hello i had the same problem awhile back. When my phone was not rooted(Infuse) i had to go to recovery mode and wipe cache after that the charger recognized right away on the phone.
Another time After i rooted i flashed a bad rom and i could not get my phone to charge while it was off. It could only charge with the phone on....SO maybe try flashing a newer better ROM i recommend CM10.
Another thing i had to do was switch this old charger i had it would recognize for 5 min then Stop. It was just a bad wire connection.
Click to expand...
Click to collapse
The problem is I cannot get it to turn on at all. I was running CM10 and have tried 4 different charger/usb cables.
Sadly, the connection of this device is a known weak spot.. if its not doing anything when connected to some form of current.. all signs point to a dead port..
Hopefully that isn't the case..
Sent from my SAMSUNG-SGH-I717 using xda premium
I also went through this issue and i discovered that it will keep going through a battery icon and then off loop so the way to deal with this is as soon as you see the battery picture just hold the power button for like 2 or 3 seconds and then you should see the battery green indicator with the botton dots animation and it will Charge.
I am having the same issue as xtz as well. I cant get it to turn on. I flashed the Paranoid Android rom and it all went downhill from there. I flashed it and it had 10% battery left, by the end of the night it was at 1%. I went to bed and woke up with it only at 5%. I went back to stock then re-rooted it. I installed CWM but it wouldn't let me go into CWM recovery, only the Android recovery. Now the phone won't turn on at all, I have swapped batteries and USB cords with no luck. This is a brand new unit less than a week old, the battery is also less than 2 weeks old. Any help here? It won't turn on at all It does the same little ritual that xtz's does.
LumberJackBrah said:
I am having the same issue as xtz as well. I cant get it to turn on. I flashed the Paranoid Android rom and it all went downhill from there. I flashed it and it had 10% battery left, by the end of the night it was at 1%. I went to bed and woke up with it only at 5%. I went back to stock then re-rooted it. I installed CWM but it wouldn't let me go into CWM recovery, only the Android recovery. Now the phone won't turn on at all, I have swapped batteries and USB cords with no luck. This is a brand new unit less than a week old, the battery is also less than 2 weeks old. Any help here? It won't turn on at all It does the same little ritual that xtz's does.
Click to expand...
Click to collapse
I had the same thing with mine when I first got it (used), I plugged it into the wall with a 2amp charger, left it overnight, and in the morning it was on and charged.
mr.jaguar said:
I had the same thing with mine when I first got it (used), I plugged it into the wall with a 2amp charger, left it overnight, and in the morning it was on and charged.
Click to expand...
Click to collapse
I already tried that and it seems to have messed up one of the batteries. The little loading circle will come on for a split second then it will go away, come back a few seconds later and it just loops. I plugged in the USB while holding the volume keys to try and get it into download mode but I'll get a warning message saying something about installing a different OS being dangerous, again, for a split second, and shuts off. It seems like the phone can't have any power go through it for more than a split second.
I'm having a similar issue with the phone not charging. But the phone won't PC or wall charger. But check this out I have a jigg for putting device in download mode when I connect it to phone. The phones goes in to download now when powered on. So what do guys think is wrong?
ringtailbob said:
So what do guys think?
Click to expand...
Click to collapse
From the info you provided: the phone is not charging but the jig works.
Do I need a new battery or does it sound like the USB port shot?
Same thing happened to my daughters galaxy s2. Usb port is shot. I got her a battery wall charger and a couple spare batteries. Charged the battery, popped it in and turned right on.
Sent from my SGH-I997 using Tapatalk 2
skyliner33v said:
Same thing happened to my daughters galaxy s2. Usb port is shot. I got her a battery wall charger and a couple spare batteries. Charged the battery, popped it in and turned right on.
Sent from my SGH-I997 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the helpful information.

[Q] Inspire not powering on

couldn't find any info so i'll see if i can hopefully get some answers
been running my inspire using Existz's ICS rom via the ace hack kit. no problems. i went and picked up an infuse 4g and decided to use it. so had that rooted and running. yesterday backed up everything on the inspire and removed the sim and sd card started using them in the infuse. was still playing games and such on the inspire. here's were things started to act weird. plugged in both phone on the wall charger and powered off the inspire. well it kept rebooting in recovery. i'd go down to power off and it'd come back on. did this maybe 3 times and then finally stayed off. today went to show a friend that was interested in it and it would not power on. no led light, nothing. plugged it in and still nothing. put in the spare battery and no led light or anything. tried to put it into recovery, nadda. put the sim and sd card in thinking it may make a difference, nope. so i'm not getting any power.
any help is appreciated.
BLU CIVIC said:
couldn't find any info so i'll see if i can hopefully get some answers
been running my inspire using Existz's ICS rom via the ace hack kit. no problems. i went and picked up an infuse 4g and decided to use it. so had that rooted and running. yesterday backed up everything on the inspire and removed the sim and sd card started using them in the infuse. was still playing games and such on the inspire. here's were things started to act weird. plugged in both phone on the wall charger and powered off the inspire. well it kept rebooting in recovery. i'd go down to power off and it'd come back on. did this maybe 3 times and then finally stayed off. today went to show a friend that was interested in it and it would power on. no led light, nothing. plugged it in and still nothing. put in the spare battery and no led light or anything. tried to put it into recovery, nadda. put the sim and sd card in thinking it may make a difference, nope. so i'm not getting any power.
any help is appreciated.
Click to expand...
Click to collapse
If the phone is not booting at all and even trying a spare battery is not showing signal of life, then take it to a service centre. When the phone is plugged is showing the led light?
No, no led light anymore. Unsure of how whatever happened happened.
Sent from my SGH-I997 using xda app-developers app
BLU CIVIC said:
No, no led light anymore. Unsure of how whatever happened happened.
Sent from my SGH-I997 using xda app-developers app
Click to expand...
Click to collapse
Try another cable, maybe is failing and the battery just discharge 100%. Have you tried plugging it to the PC?
glevitan said:
Try another cable, maybe is failing and the battery just discharge 100%. Have you tried plugging it to the PC?
Click to expand...
Click to collapse
plugged it into the computer and the pc "device connected" sound came on and installing driver pop up window came up, but nothing from the screen or led
BLU CIVIC said:
plugged it into the computer and the pc "device connected" sound came on and installing driver pop up window came up, but nothing from the screen or led
Click to expand...
Click to collapse
maybe the screen has issues. Are the capacitive buttons doing anything when you touch them?
No, buttons aren't lighting up either. Going to try some more different cords and try plugging it into my wife's mac book and see if that does anything.
Sent from my SGH-I997 using xda app-developers app
well still nothing. any recommendations on where i can take or send my phone to get repaired?
BLU CIVIC said:
well still nothing. any recommendations on where i can take or send my phone to get repaired?
Click to expand...
Click to collapse
I have no idea about that...but send an email to HTC to see what they tell you...
Try letting it sit and charge for a while second try to boot into hboot. I'm assuming that you rooted your phone so going through HTC for repair is not an option. I had a similar issue I ended up booting into hboot and then flashing a stock rooted img and starting all over with my phone.
Since your computer recognizes the device, did you try to send it a reboot command via adb?
Sent from my Inspire 4G running AOSPX-BR7
No I did not. Not sure how to to do it that way, but I'm sure I can find out how.
After reading a couple threads where people have had the same issue, I left the battery in it and placed it on the nightstand. It started to vibrate a few times and when I hit power I get a solid red led. Will have to search and see what that means.
Sent from my SGH-I997 using xda app-developers app
It sounds like it could be a bad battery. Given the red light, what has me wondering in the vibration prior to you pushing the power button. It almost sounds like the phone shutting down from low battery, but you said it wasn't on.
Sent from my Inspire 4G running AOSPX-BR7
Just a little note on Android phones. If you let them die completely they will not charge the battery from a PC or computer of any kind. The ports on a PC only provide 500ma max and it require at least 1 amp to charge a dead battery. That can only be accomplished by the wall charger that was supplied with the phone. If you are using another charger make sure it says on it that is can supply at least 1 amp or 1000ma any thing less will not charge a dead battery. Also note if the battery is completely dead, then the phone will not charge any way. The phone has to be able to power up and load the OS in order to charge. Androids use a software based charger that does not know how to charge unless the phone can boot and preload the the boot part of the OS. You may need an external charger the battery alone can be placed in or buy a new battery as they will usually have enough of a charge to get you going.
As the previous poster said, it sounds like you have a bad cable from the beginning and all you did is discharged it completely. Get a new cable and try the wall charger. If that does not work then spend 20 bucks and get a new battery.
jrloper said:
It sounds like it could be a bad battery. Given the red light, what has me wondering in the vibration prior to you pushing the power button. It almost sounds like the phone shutting down from low battery, but you said it wasn't on.
Sent from my Inspire 4G running AOSPX-BR7
Click to expand...
Click to collapse
vibrated a couple times when i was in bed. got up and hit the power button and just the red light would come on, nothing else. generally when i had a low battery the phone would boot up, then shut off. not in this case
Solarenemy68 said:
Just a little note on Android phones. If you let them die completely they will not charge the battery from a PC or computer of any kind. The ports on a PC only provide 500ma max and it require at least 1 amp to charge a dead battery. That can only be accomplished by the wall charger that was supplied with the phone. If you are using another charger make sure it says on it that is can supply at least 1 amp or 1000ma any thing less will not charge a dead battery. Also note if the battery is completely dead, then the phone will not charge any way. The phone has to be able to power up and load the OS in order to charge. Androids use a software based charger that does not know how to charge unless the phone can boot and preload the the boot part of the OS. You may need an external charger the battery alone can be placed in or buy a new battery as they will usually have enough of a charge to get you going.
As the previous poster said, it sounds like you have a bad cable from the beginning and all you did is discharged it completely. Get a new cable and try the wall charger. If that does not work then spend 20 bucks and get a new battery.
Click to expand...
Click to collapse
well i have 2 batteries, 2 different plug adapters, 3 different cords and a car charger. tried six different ways charging from a wall adapter and flip flopped batteries as i changed cords and plugging it into the car charger. each cord and the car charger works with my infuse and worked with the inspire that day. battery was at 3/4 when i plugged it in. i guess could try a new batter, but i'm doubtful.

[Q] Device Not Charging

Hi Guys,
I have a tablet that my boss gave me today to 'fix'. The problem that it is having is that it isn't turning on, nor does it appear to be even charging. He said he used it until it was dead, then plugged it in overnight to charge, but when he tried it this morning, it wouldn't turn back on. I've had it for about two hours now, plugged into an outlet (the plug is a bulky black 2pronged adapter with samsung written on the side and I have a usb 3.0 plug). I tested the charger out on my Galaxy S5 and it started charging without any problems, so that tells me that the charger is working.
After 2 hours of supposedly charging, when I press power nothing happens. When I press the home button, nothing happens. I read on here that some were having really slow charging times, but I figured after two hours, there should be at least enough power to show the little batter logo on the screen during charging. Now, though, since that indicator doesn't even show up, I'm starting to think maybe I should just take it back to VZW. I was looking at the back of the device to see if it had a removable back cover and maybe resetting the battery would fix it, but I didn't see an indention where you can pull the cover off at (like on the note or my s5).
Any suggestions?
2 hour are not so much, if you used not the original charger. Let it on the charger for around 12 hour and try again - disconnect charger, reconnect again if you can see something...
Plug it in, keep the power button pressed for at least 30 seconds. See if that starts it up.
Hi.
You might try getting an usb volt- & ampere-meter off ebay. They're about 10 bucks or so.
It'll tell you if the tablet is drawing power at all.
Regards
Elo
Sent from my SM-N9005 using XDA Premium HD app

[Q] Nexus 5 - Phone Will Not Turn On & No Response When Charging

I need your help guys!
I charged my Nexus overnight and in the morning wanted to put a new rom before going to work. I downloaded and flashed [ROM][Kernel][5.0.2][LRX22G] Lollipop Dream [Linaro][Build 10][20150106] ROM via TWRP and installed GAPPS.
I setup the phone with my google account and the phone began downloading previous app purchases. Last time I checked the phone on my way to work the phone was still downloading apps. However when I got to work (15 minutes later) I noticed the phone was powered off. I tried turning the phone on, or turning the phone to recovery but I got not response. Even when I plugged the phone in to the original charger I got no visual response that the phone was being charged.
What can I do to bring the phone back?
Appreciate your help.
Do you get red flashing light when you plug it in? I'm at this situation right now but on stock. Managed to boot the phone by disconnecting the battery and booting it on power supply (plug in battery when you see google) and when it boots up, the battery isn't charging at all.
Just got it into recovery and am wiping the data but been on there for 10 mins so far.
wolverine_2k said:
Do you get red flashing light when you plug it in? I'm at this situation right now but on stock. Managed to boot the phone by disconnecting the battery and booting it on power supply (plug in battery when you see google) and when it boots up, the battery isn't charging at all.
Just got it into recovery and am wiping the data but been on there for 10 mins so far.
Click to expand...
Click to collapse
Hi Wolverine,
No I don't get the red flashing light when I plug it in....no visual response at all. I'll try removing the battery, but I found it difficult removing some of the screws (they were pretty tightly installed).
I had that happening yesterday, but I did manage to power it up by connecting the charger and booting with both volume buttons and power. After that it behaved like it should.
No battery charging - did you try to measure it with a multimeter? I'm curious if the charging circuit failed or the battery protection. Either way, good luck with your rma.
Oh btw, how old was your nexus?
Sent from my Nexus 5 using XDA Free mobile app
Niflheimer said:
I had that happening yesterday, but I did manage to power it up by connecting the charger and booting with both volume buttons and power. After that it behaved like it should.
No battery charging - did you try to measure it with a multimeter? I'm curious if the charging circuit failed or the battery protection. Either way, good luck with your rma.
Oh btw, how old was your nexus?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
How long did you have to connect the charger for?
I didn't try measuring with a multimeter. I purchased this phone about two months ago through a Canadian Carrier (Koodo) and not through Google.
Mine was a present last March so not sure if I can get an RMA from Google! Never dropped the phone, never tampered with it and suddenly it has just refused to charge. Replaced the battery and no difference.
SOLVED!!!!
Yes, so this morning what I did was hit on the back of the phone lightly while pressing the vol+- and power button and to my surprise it turned on. Immediately I restored the 4.4.4 Nexus ROM that was backed up. I think it was a loose battery but don't want to test that rom again.
I held the power button down for maybe a minute ( to trigger a hard power off) . With volume and power it went up in a couple of seconds.

Pixel 2 says it is always charging / will not charge

Recently got a Pixel 2 and it sometimes has this problem:
* Battery icon indicates that it is charging, even when it is not plugged into anything.
* When it's doing this, if I plug it in, it will not charge (but still indicates that it is charging)
* If I notice this and restart the phone, it resumes working normally.
Anyone else experience this?
Any ideas on a fix?
My Pixel 2 will get stuck at 100% after being charged overnight, under the battery settings it states that the battery information is not available. So far a reboot will fix the problem, I haven't allowed the phone to stay in the 100% state for long without a reboot. Today I'm going to leave it at 100% to see if the phone corrects the issue eventually during the day...report pending.
same. i noticed it today for the first time today. plugged it in (not the charger that came with the phone, one used for my s7 with a usb-c cord) 20 minutes later noticed it hadn't charged any even though it said it was charging, and the level had actually went down. power cycled it, now it's charging again.
I just had that same problem on my pixel 2. A single reboot didn't help, but a second reboot fixed it. Weird....
Same issue. Plugged into car, says charging, levels dropping, even after reboot. Tried different cables and charger, no difference. Wife just walked in and said her Nexus 5 is doing the same thing! HEY GOOGLE, what did you send out to cause this?
This happened to me today too, right before I was going to update to 8.1. Phone said it was charging all day, even though it wasn't plugged in. A reboot didn't fix it. Then tried Turn Off, and it rebooted and now seems fine.
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Ves said:
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Click to expand...
Click to collapse
Happens occasionally to me as well. I often disconnect charger from the power rather than pull the charging cable out of the phone first. I wonder if the relatively slow fall in charging voltage when I remove power from the charger makes the problem more likely.
For those who have this problem:
Are you using original charger and cable?
Are you terminating charging by disconnecting power from the charger first, or pulling the cable out the phone whilst power is still on?
Is the phone screen on when you do it?
Anyway, I find a "hold the power key on the phone down for many seconds until it turns off" reboot fixes it until the next time...
1. I was actually using the portable charger that came with my 6P. The Pixel 2 isn't available in the Netherlands as it came with a UK plug.
2. Both methods had the same behaviour. Normally I pull the plug from the socket first before going unplugging it from the phone.
3. 20% of the time the screen is on and the phone unlocked. Most of the times it's just active display.
The phone eventually died despite being plugged in. I started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
Ves said:
started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
Click to expand...
Click to collapse
Was this without rebooting the phone? I.e. you fixed the problem just by temporarily plugging in a 'regular' charger?
The phone was dead so I'd consider it a reboot. I left it on the charger to get a full battery again. The problem was gone as I did a check 45 Mon after plugging it in.

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