[Q] Device Not Charging - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

Hi Guys,
I have a tablet that my boss gave me today to 'fix'. The problem that it is having is that it isn't turning on, nor does it appear to be even charging. He said he used it until it was dead, then plugged it in overnight to charge, but when he tried it this morning, it wouldn't turn back on. I've had it for about two hours now, plugged into an outlet (the plug is a bulky black 2pronged adapter with samsung written on the side and I have a usb 3.0 plug). I tested the charger out on my Galaxy S5 and it started charging without any problems, so that tells me that the charger is working.
After 2 hours of supposedly charging, when I press power nothing happens. When I press the home button, nothing happens. I read on here that some were having really slow charging times, but I figured after two hours, there should be at least enough power to show the little batter logo on the screen during charging. Now, though, since that indicator doesn't even show up, I'm starting to think maybe I should just take it back to VZW. I was looking at the back of the device to see if it had a removable back cover and maybe resetting the battery would fix it, but I didn't see an indention where you can pull the cover off at (like on the note or my s5).
Any suggestions?

2 hour are not so much, if you used not the original charger. Let it on the charger for around 12 hour and try again - disconnect charger, reconnect again if you can see something...

Plug it in, keep the power button pressed for at least 30 seconds. See if that starts it up.

Hi.
You might try getting an usb volt- & ampere-meter off ebay. They're about 10 bucks or so.
It'll tell you if the tablet is drawing power at all.
Regards
Elo
Sent from my SM-N9005 using XDA Premium HD app

Related

TF700 won't start up, DOA? Please help.

So, received my TF700T in the post today. Got all excited, went to start it up, and nothing....
Has been on charge for 3 hours now, and I still get nothing when trying to start it up.
The orange light near the power button is on, indicating the battery is charging, but no matter what I do, whether I hold the volume down with power, hold both volume buttons and power, it won't start up / boot.
The strange thing is, when I first tried to start it up, it wouldn't load, so I plugged it into power, and I got the ASUS post screen, then it turned off almost immediately (I presume as it had insufficient power). Since then, I have not even been able to get the ASUS post screen. If I hold the power button for 10 seconds, it will vibrate after 10 seconds, then nothing happens.
I have tried all the volume + power buttons described above, as well as trying to reset button.
Is the tablet DOA? Any suggestions for ways I might be able to get it started?
Try putting a pin in the pin hole above the HDMI.
crystalstylez said:
Try putting a pin in the pin hole above the HDMI.
Click to expand...
Click to collapse
Tried this already, and just tried again now. Nothing!
Its weird that if I hold the power button in for at least 10 seconds, at about the 10 second mark, the tablet vibrates, but nothing happens.
The charger light is now green on the tablet, and still nothing. Has been on charge for 5.5 hours now.
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
xRevilatioNx said:
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
Click to expand...
Click to collapse
This...
Exchange it.
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
Return it!
I had exactly the same: on first boot it turned off after splash logo and I needed to use reset button to restart again.
long pressing just makes it vibrate but nothing more
And when it started, it crashed and rebooted all the time. Sometimes it went black and I had to reset it again
My replacement works perfectly, so yes it's a semy-DOA
mdemons12 said:
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
Click to expand...
Click to collapse
JB have the Infinity in stock now, so you can use your JB voucher towards that if you wanted
Thanks for the replies all, I'll send it off this morning and update once I hear back from the seller (the joys of international dealings).
Mine bricked with the same exact symptoms after a week. Worked flawlessly up to that point. Waiting on the replacement to ship...
Sent from my PG86100 using Tapatalk 2
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
Click to expand...
Click to collapse
The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
eckka said:
The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
Click to expand...
Click to collapse
then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
bezendra said:
then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
Click to expand...
Click to collapse
It's not a big deal. It charges to full within 2 to 3 hours. Put the darn usb and adapter in your bag pack along with your tablet. It's not like it's a size of a water bottle or something. Charging through the usb is not ideal since it trickle charges and will take forever. Charge it through normal means first and see if it can hold a charge through your everyday use. If it does then your good to go. Then try charging again through pc. Honestly with the tablet keyboard combo you won't have to worry about not having enough battery life to last you the whole day regardless of what you use it for.
Brought to you by Samsung Galaxy S3
Did you get it to work?
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
Click to expand...
Click to collapse
Hi Bezendra, did you get it to work? I have the same problem. I'm in Vietnam, and whilst the tablet charges just fine, the dock seems totally Dead on Arrival and doesn't charge (no light, nothing). Warranty isn't really an option here so I need to troubleshoot this exhaustively before giving up. Did you discover the problem?
Speculation: I remember a friend who visited here once, and their externally powered USB hard drive didn't work in certain houses. I think it depended on the type of voltage regulator in the house. Did you discover anything similar?

Moto G doesn't charge or power up

I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.
if you press power + vol down does the phone goes to recovery? i figured out that even if the phone does not boot you can go to recovery (or is it bootloader?) and than go to barcodes and press vol up. some codes will show up. after a min or so it will turn off. repeat this until the phone wont even boot to recovery. now plug it in the charger and hold power button for 2-3min and than leave it charging for an hour and than try to power it up. if it will not work try to unplug it and plug it in again after a minute and than hold the power button again for 2-3min and leave it charging for an hour again. i got my moto g booted after few tryes.
it seems that moto g wont charge until the battery is completely drained.
I'm sorry but the phone won't boot into bootloader mode neither. Are there any other recommendations? Thanks for your reply.
EDIT: I'll see if I can record a video of the phone's behavior. Maybe it could help.
How to resolve this dead battery issue...
rodrigojfuentes said:
I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.
Click to expand...
Click to collapse
Answer.....I have exact similar problem for last one week and i figured it out how to recover..u have to leave the phone for 24 hours to discharge and then open the battery...See youtube tutorial how to open it....
then go to any local mobile repairing shop and ask him to charge or boost your battery..they have some kind of boost machine..ask them to do it for 10 min the put on the battery and hold the power button led will blink 3 times put the phone in charge i guarantee you u ll get ur moto g back....i have also sucessfully removed the outer glass from digitizer,,...but that another story...hope i helped you...
I recently ran into this... I let my XT1032 battery deplete to 0% and then had a difficult time getting it to recharge.
When the phone was plugged in to any of these:
- my desktop PC
- powered USB hub
- game console USB port
it powered on briefly and showed the white screen with 0% battery indicator. The screen would then go blank and then after a few minutes the phone would boot successfully to my lock screen. However, it seemed to stop taking charge at this point and after a few minutes would shut itself down again. And the cycle would repeat.
I was able to get it to boot to the bootloader through normal means (Vol. Down + Power). But it behaved similarly in that it seemed to stop taking a charge and so after a few minutes it would power down as the battery ran out. And the cycle would repeat.
What finally worked for me was to use a different charger (and cable). I ended up using the charger that came with my tablet (Nexus 7) and the phone charged up the battery without issue -- I'm not sure whether the charging cable made a difference.
There's some discussion here:
http://androidforums.com/threads/moto-g-died-and-now-wont-charge.837568/
that suggests that when the phone hits 0% battery, it becomes fussy about the charger and that a high charging current is required or else the charging circuit shuts down.
My experience would support that theory. Seems a rather dumb design on Motorola's part...
Lesson here is to not let your device run down to 0%!

[Q] GT-P5100 Still dead with new battery

I have been unable to find my exact problem in forums so hope this isn't a repeat.
My Samsung Tab 2 10.1 was working fine, except for short battery life. I put it on charger overnight, charge was about 60%, and next morning the tablet was dead. No battery icon to show charging, would not turn on, nothing. The back did feel much warmer than normal.
I did all the steps I found on the internet, including:
1. Holding power button 30 seconds
2. Combination of power and volume buttons
3. Removed the back and looked for loose cables
4. Unplugged the battery
5. Used a different charger
6. Tried USB on computer for "trickle" charging
7. Used car charger
No results at all with any of these so I bought a new battery and still dead. Nothing at all happens when charging or attempting to power on.
Any ideas of anything else I can try?
Thanks in advance.
tlynoc74 said:
I have been unable to find my exact problem in forums so hope this isn't a repeat.
My Samsung Tab 2 10.1 was working fine, except for short battery life. I put it on charger overnight, charge was about 60%, and next morning the tablet was dead. No battery icon to show charging, would not turn on, nothing. The back did feel much warmer than normal.
I did all the steps I found on the internet, including:
1. Holding power button 30 seconds
2. Combination of power and volume buttons
3. Removed the back and looked for loose cables
4. Unplugged the battery
5. Used a different charger
6. Tried USB on computer for "trickle" charging
7. Used car charger
No results at all with any of these so I bought a new battery and still dead. Nothing at all happens when charging or attempting to power on.
Any ideas of anything else I can try?
Thanks in advance.
Click to expand...
Click to collapse
I have 2 tabs, one of them did what you described. I wound up just putting it in the closet, thinking that it was bricked or bad battery. I even thought about ordering a new one. After a couple of weeks, I got it out and tried to power it on. Nothing. Nada. Zip. So I plugged it in on wall charger. I left it on for 2 or three days. I even forgot about it. But i tried to power it up and it powered up. Maybe I was lucky. Worth a try. Hope this helps, hp.
I will certainly try that. Thanks for replying.
Tablet coma.
Hhmmm. :what:
Pp.
PanchoPlanet said:
Tablet coma.
Hhmmm. :what:
Pp.
Click to expand...
Click to collapse
Exactly.

oneplusone phone dead

So I had a extreme low battery alert, where it said cannot boot until more charge.
Stuck the charger in.
Battery wasnt going up.
Now it wont turn on at all with charger in or out.
So looks like either the battery is dead (non swappable) or the usb port is broke so isnt accepting charge.
Wow the phone is only 2 months old.
any ideas? or has to be returned for repair/exchange?
luckily was only using this phone for testing roms and stuff, not daily driver.
chrcol said:
So I had a extreme low battery alert, where it said cannot boot until more charge.
Stuck the charger in.
Battery wasnt going up.
Now it wont turn on at all with charger in or out.
So looks like either the battery is dead (non swappable) or the usb port is broke so isnt accepting charge.
Wow the phone is only 2 months old.
any ideas? or has to be returned for repair/exchange?
luckily was only using this phone for testing roms and stuff, not daily driver.
Click to expand...
Click to collapse
Try plugging into charge on a low power source via USB like a PC or laptop. Anything that isn't direct to a mains socket. It can help slowly replenish the battery, just leave it be for a while.
I just had a similar experience where my phone died overnight. Plugged it into my non OPO charger that I used with my older blackberries.
It wouldn't even turn on after 20 minutes of being plugged in. I decided to use a charger that outputted more energy and it immediately turned the phone on.
My advice, try using different charging sources.
Sent from my A0001 using XDA Free mobile app
I recently had this problem. Solved it with a simple google search which brought up O+'s own help page. Press the power button for 20 seconds 5 times in succession. This simulates a battery pull (there will be a vibration) . Now plug the phone into the original charger and leave it for a couple hours at the least.
You could also try to disconnect and connect the battery. For this you have to open the phone. Here is a little tutorial https://youtu.be/xLB4fhOyvuA
Hope this will fix the problem.
Same thing happened to my sons 1+, This is the reply form CS
Regarding your issue, please try with below steps:
1) Keep the phone for 12 hours without touching and charging...
2) Charge with official charger and usb for 6 hours(after the above mentioned steps) and then
3) Pull off the usb and put back again ... and you may get a LOW battery screen again staying for 4 / 5 mins...
4) Now don't try to boot or anything.. let it charge for 1 hour or more.
5) Now finally boot your device by pressing power button for few seconds
6) Phone should boot normally...
Trying it now

Pixel 2 says it is always charging / will not charge

Recently got a Pixel 2 and it sometimes has this problem:
* Battery icon indicates that it is charging, even when it is not plugged into anything.
* When it's doing this, if I plug it in, it will not charge (but still indicates that it is charging)
* If I notice this and restart the phone, it resumes working normally.
Anyone else experience this?
Any ideas on a fix?
My Pixel 2 will get stuck at 100% after being charged overnight, under the battery settings it states that the battery information is not available. So far a reboot will fix the problem, I haven't allowed the phone to stay in the 100% state for long without a reboot. Today I'm going to leave it at 100% to see if the phone corrects the issue eventually during the day...report pending.
same. i noticed it today for the first time today. plugged it in (not the charger that came with the phone, one used for my s7 with a usb-c cord) 20 minutes later noticed it hadn't charged any even though it said it was charging, and the level had actually went down. power cycled it, now it's charging again.
I just had that same problem on my pixel 2. A single reboot didn't help, but a second reboot fixed it. Weird....
Same issue. Plugged into car, says charging, levels dropping, even after reboot. Tried different cables and charger, no difference. Wife just walked in and said her Nexus 5 is doing the same thing! HEY GOOGLE, what did you send out to cause this?
This happened to me today too, right before I was going to update to 8.1. Phone said it was charging all day, even though it wasn't plugged in. A reboot didn't fix it. Then tried Turn Off, and it rebooted and now seems fine.
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Ves said:
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Click to expand...
Click to collapse
Happens occasionally to me as well. I often disconnect charger from the power rather than pull the charging cable out of the phone first. I wonder if the relatively slow fall in charging voltage when I remove power from the charger makes the problem more likely.
For those who have this problem:
Are you using original charger and cable?
Are you terminating charging by disconnecting power from the charger first, or pulling the cable out the phone whilst power is still on?
Is the phone screen on when you do it?
Anyway, I find a "hold the power key on the phone down for many seconds until it turns off" reboot fixes it until the next time...
1. I was actually using the portable charger that came with my 6P. The Pixel 2 isn't available in the Netherlands as it came with a UK plug.
2. Both methods had the same behaviour. Normally I pull the plug from the socket first before going unplugging it from the phone.
3. 20% of the time the screen is on and the phone unlocked. Most of the times it's just active display.
The phone eventually died despite being plugged in. I started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
Ves said:
started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
Click to expand...
Click to collapse
Was this without rebooting the phone? I.e. you fixed the problem just by temporarily plugging in a 'regular' charger?
The phone was dead so I'd consider it a reboot. I left it on the charger to get a full battery again. The problem was gone as I did a check 45 Mon after plugging it in.

Categories

Resources