[Q] [solved] Replacement NFC board not working - Nexus 5 Q&A, Help & Troubleshooting

I bought a new NFC board to replace my existing one which has a broken contact.
The original has the part number EAX65371601_1.1
The replacement part has EAX65371601_E (I think it's an E)
Whenever I connect the replacement part, NFC refuses to turn on. It will slide over to on, grey out for about 10 seconds, then slide back to off.
Putting the original back in, NFC enables as expected.
I tried a factory reset to stock, but the problem persists with the new board.
Does anyone have any experience with this?
Update: Now resolved, NFC working again​
efpob said:
I originally bough it from Replacebase via eBay; I asked them to make sure it had the exact part-number that my old one did. :good:
So far there are 3 different versions of the NFC board
EAX65371601_1.1
EAX65371601_1.0
EAX65371601_E (possibly an E, hard to tell)
Click to expand...
Click to collapse

I've got the same issue mate, exact same part number too. I bought a replacement from replacebase (can't remember model number) that didn't work and sent it back.
Let me know if you find a fix.

live_0978 said:
I've got the same issue mate, exact same part number too. I bought a replacement from replacebase (can't remember model number) that didn't work and sent it back.
Let me know if you find a fix.
Click to expand...
Click to collapse
I got mine from ReplaceBase too, and just received another version. This one was EAX65371601_1.0 instead of my original EAX65371601_1.1
It didn't work either I guess there's no point asking for an exact match then, if even that didn't work for you. Wonder why it's not accepting the new board. I can't see anything obvious in the logcat.

I emailed them, apparently they've never heard of this issue before and just said if there is an issue with the part to replace it for a refund.

I have two PCBs and both end with 1.1, Possibly you require the correct part no for the PCB.
Ask if they have any NFC boards that end with 1.1, like your original.

JonesL said:
I have two PCBs and both end with 1.1, Possibly you require the correct part no for the PCB.
Ask if they have any NFC boards that end with 1.1, like your original.
Click to expand...
Click to collapse
Asked them that already:
Hi
So I bought one of these NFC logic boards off you a little while ago on eBay but it didn't work in my phone, it's exactly as described by this guy:
http://forum.xda-developers.com/goo...wQFjAA&usg=AFQjCNEy_7pMVBmb07sUY9kZLeLOU8NGkQ
It would appear they're paired to the phone somehow and I'm thinking if I try the specific part number:
EAX65371601_1.1
there's more chance of it working. Last time you seemed to reckon the part was universal but seeing another guy with the exact same issue I'm not so sure.
Regards,
[live_0978]
HI [live_0978]
Thank you for getting in touch
We are not aware of that at all, we have never had this issue before, if this part is not working for you then you could send this back for a full refund
Kind Regards,
Kelly- Customer Service Advisor
The Replace Base Ltd - www.replacebase.co.uk

I had a look through the service manual for the Nexus 5, but didn't see anything specific for replacing the NFC board. I was hoping there was some note about different firmwares or some magic command. Maybe it's a NFC security key thing, something to do with the HCE that the Nexus uses.
I've asked if they have the exact part number, but I reckon I'll just be offered a refund.
I also sent an email to LG support, though I don't hold much hope for an answer...

efpob said:
I had a look through the service manual for the Nexus 5, but didn't see anything specific for replacing the NFC board. I was hoping there was some note about different firmwares or some magic command. Maybe it's a NFC security key thing, something to do with the HCE that the Nexus uses.
I've asked if they have the exact part number, but I reckon I'll just be offered a refund.
I also sent an email to LG support, though I don't hold much hope for an answer...
Click to expand...
Click to collapse
A security key thing... that actually makes sense, if that's the key (pun intended), look forward to an update on the issue then :good:

so much trouble for so easy repairable one broken contact ...

3rd relacement on the way, with the same model/revision number - I'll let you know how that goes
RolF2 said:
so much trouble for so easy repairable one broken contact ...
Click to expand...
Click to collapse
Feel free to give a quick guide on how to easily repair it! Hopefully it doesn't involve soldering tiny contacts....

any electronics repair shop with minimal soldering skills will do that easily ...

RolF2 said:
any electronics repair shop with minimal soldering skills will do that easily ...
Click to expand...
Click to collapse
Well if this next NFC part does not work, it will be the only option left! You don't happen to know the part number/name for that little contact?

you can always use ReplaceBase NFC board as donor for parts

live_0978 said:
A security key thing... that actually makes sense, if that's the key (pun intended), look forward to an update on the issue then :good:
Click to expand...
Click to collapse
Well the new part fixed it!
It had the same number as my original, EAX65371601_1.1 (though it had a -99 and the new had -36)
Seems the Nexus 5 is very fussy about replacing the NFC board, I wonder what the differences are.
No response from LG, no surprise there.....

efpob said:
Well the new part fixed it!
It had the same number as my original, EAX65371601_1.1 (though it had a -99 and the new had -36)
Seems the Nexus 5 is very fussy about replacing the NFC board, I wonder what the differences are.
No response from LG, no surprise there.....
Click to expand...
Click to collapse
That's great news! so tell me where u got the part from please.

live_0978 said:
That's great news! so tell me where u got the part from please.
Click to expand...
Click to collapse
I originally bough it from Replacebase via eBay; I asked them to make sure it had the exact part-number that my old one did. :good:
So far there are 3 different versions of the NFC board
EAX65371601_1.1
EAX65371601_1.0
EAX65371601_E (possibly an E, hard to tell)

efpob said:
I originally bough it from Replacebase via eBay; I asked them to make sure it had the exact part-number that my old one did. :good:
So far there are 3 different versions of the NFC board
EAX65371601_1.1
EAX65371601_1.0
EAX65371601_E (possibly an E, hard to tell)
Click to expand...
Click to collapse
Oh, right..in his email to me he said he's never come across this issue before and mine was an isolated case. He's such a liar, ha ha

Related

Going to buy second-hand N5. What should I look out for?

I'm going to buy a N5 soon from someone, since all the retailers are either out of stock or very overpriced. Although I have bought other phones from him, I like to be super-safe.
So, are there any issues specific to the N5 that I should check for before I buy it? How do I check the life-timer? Can that timer be reset w/o unlocking the bootloader?
What's a life timer?
Sent from my SGH-I317 using xda app-developers app
life-timer = how much time the device has spent turned on
Geo2160 said:
life-timer = how much time the device has spent turned on
Click to expand...
Click to collapse
Not sure newer devices have them, or I have just not noticed/found it. Check the usual stuff, sensors, buttons, physical state, charge port etc. Tbh should be OK if you have bought from the same guy previously.
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
radicalisto said:
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
Click to expand...
Click to collapse
That's going to be a problem. I'm partially colorblind and I have issues with yellow/red. On the upside, it's not going to bother me, even if it's there xD
Geo2160 said:
life-timer = how much time the device has spent turned on
Click to expand...
Click to collapse
Well as soon as you reboot your phone it starts back at zero... I wouldn't use that as a reason to buy or not to buy a phone.
Sent from my SGH-I317 using xda app-developers app
radicalisto said:
Not sure newer devices have them, or I have just not noticed/found it. Check the usual stuff, sensors, buttons, physical state, charge port etc. Tbh should be OK if you have bought from the same guy previously.
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
Click to expand...
Click to collapse
Kreateablaze said:
Well as soon as you reboot your phone it starts back at zero... I wouldn't use that as a reason to buy or not to buy a phone.
Sent from my SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Some phones have a separate counter for the whole life-timer.
Geo2160 said:
I'm going to buy a N5 soon from someone, since all the retailers are either out of stock or very overpriced. Although I have bought other phones from him, I like to be super-safe.
So, are there any issues specific to the N5 that I should check for before I buy it? How do I check the life-timer? Can that timer be reset w/o unlocking the bootloader?
Click to expand...
Click to collapse
Can't you get a new one from Google, or, a used one on Swappa? Either would be infinitely better than buying one from some guy.
PhilipTD said:
Can't you get a new one from Google, or, a used one on Swappa? Either would be infinitely better than buying one from some guy.
Click to expand...
Click to collapse
Neither of those services are available in my country.
Hello,
1. Make sure the device isn't cracked, scratched.
2. Check for Loose buttons.
3. Check whether the GPS is getting locked or not.
4. Make sure there is no bleeding on the screen
5. Ask for the original receipt/bill and see whether the phone has warranty in your country or not.
By taking a look at the bill date you can get to know the date of purchase and can get a rough idea about the life timer or whatever it's called.
If you have all the above points covered, I guess you are good to go!?
Also, make a phone call with it to make sure the other party can hear you ( very important )

BUY or NO BUY?

i'm realy in a need to have a new phone.
oneplus one is still the best price for a new phone.
but like i see every where. BAD GROUNDING issue when its in a car stand or table so u cant use more than 2fingers. and ghost touches.
i dont want that.
cause i write very fast smses. so if the touchscreen is not folowing me im gonna go mad.
and that grounding would be anoying also cause i always internet in my bed. so.
help IS THIS A PROBLEM WITH ALL PHONES? i cant seem to find a awnser any where
Bad grounding? No idea.
Ghost touches? Fixed as of yesterday. Was a problem with the drivers which is up to Synpatics to resolve, not Cyanogen/OnePlus.
zephiK said:
Bad grounding? No idea.
Ghost touches? Fixed as of yesterday. Was a problem with the drivers which is up to Synpatics to resolve, not Cyanogen/OnePlus.
Click to expand...
Click to collapse
if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
reggiexp said:
if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
Click to expand...
Click to collapse
It's hard to comprehend what you are saying, I've had my phone for a few days now and it is great. Coming from a Nexus 5 it seems like it is a good update and for the price I think it would be worth getting this over a LG G2.
reggiexp said:
if readed that if you put it on a pillow the phone wont work (touchscreen) something with the bad grounding. don't know if its the right word
atleast last month like july some where. i asked a XDA developer "carburano" ex developer from my LG O2X
he got the phone in july and didnt recomand me it and that he won't use it and give it to his dad. but now 2 months later i wanna know if there are things fixed
cause 300€can't find a other goood phone. lg g2 is 300€ from ebay new. but without douane TAX.. so i need to add 20% to the price. and that doesnt make me happy.
this what he said. to me in august
"It is a great device but with an awful touchscreen... It has a bad grounding issue (hardware) that cannot allow more than 2 touches when you will use your phone in car stand or on a table... Also it has a bad software bug regarding touch driver"
Click to expand...
Click to collapse
I have heard absolutely nothing about grounding problems. As far as the touch problems, they weren't that bad and have been resolved as of yesterday.
I can tell you for sure that you won't be disappointed with the device. If you have a invite, buy the phone. I'm typing on my phone right now and am typing as fast as I can and have problems. Although you will need to flash a custom kernel to get the newest fix until the Ota is released but it should be very soon.
Sent from my A0001 using Tapatalk
zephiK said:
I have heard absolutely nothing about grounding problems. As far as the touch problems, they weren't that bad and have been resolved as of yesterday.
I can tell you for sure that you won't be disappointed with the device. If you have a invite, buy the phone. I'm typing on my phone right now and am typing as fast as I can and have problems. Although you will need to flash a custom kernel to get the newest fix until the Ota is released but it should be very soon.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
so u have problems with typing fast or u just missed word "not"???
gerciolisz said:
so u have problems with typing fast or u just missed word "not"???
Click to expand...
Click to collapse
I have no problems with the newest firmware that was released yesterday
zephiK said:
I have no problems with the newest firmware that was released yesterday
Click to expand...
Click to collapse
OK thanks. i wasnt sure because u said:
zephiK said:
I'm typing on my phone right now and am typing as fast as I can and have problems
Click to expand...
Click to collapse
THX. See people he has no more problems! :highfive:
okay yeah sorry i write fast on pc always. and never read back what i write.
will see than. invite shouldnt be that hard. got invite like 20 times kept saying no for all that problems.
but thanks. if realy the touchscreen is fixed, its worth the shot. (now that i learned that the lg g2 isnt 299€ like i tought... stupid import tax 20%more on the buy price, not cool) i acualy dont want to spent more than, 300€ on a phone. so yeah.
The grounding issue you speak of is the exact issue i had. If the device was lying flat on a pillow for instance not plugged in the screen wouldn't register more than two fingers simultaneously. This has by a large degree been fixed with the latest available update 33R. Now there is already a new firmware on its way,think around next week, that is going to completely fix the issue and @zephiK just mentioned in another thread that there was another update added just over an hour ago so this issue seems to be well on its way to be done and dusted.
zephiK said:
I have no problems with the newest firmware that was released yesterday
Click to expand...
Click to collapse
can you tell your update build number ?
avetny said:
can you tell your update build number ?
Click to expand...
Click to collapse
Its based on the newest kernel, build number has nothing to do with it.
The commits for the touchware firmware update is not in the latest OTA just yet.
zephiK said:
Its based on the newest kernel, build number has nothing to do with it.
The commits for the touchware firmware update is not in the latest OTA just yet.
Click to expand...
Click to collapse
What.. People on the thread keep saying fixed with the new firmware.. WHERE. I haven't gotten anything yet and the ghost touching is driving me crazy- along with not being able to type quickly..
You_got_owned123 said:
What.. People on the thread keep saying fixed with the new firmware.. WHERE. I haven't gotten anything yet and the ghost touching is driving me crazy- along with not being able to type quickly..
Click to expand...
Click to collapse
Its in the kernel, you need to flash Franco r17. Otherwise, you'll have to wait for the official OTA to be released with the new kernel which contains the new firmware. All firmware/drivers are in the kernel.
hum, still not sure.
i don't want a phone that anoyes me....
Don't buy it then. But you need to realise that only a small percentage of these phones actually have any problems. The vast majority of these phones are perfectly fine. Don't just listen to the loud people complaining, they're always the most vocal.
Transmitted via Bacon
zephiK said:
Its in the kernel, you need to flash Franco r17. Otherwise, you'll have to wait for the official OTA to be released with the new kernel which contains the new firmware. All firmware/drivers are in the kernel.
Click to expand...
Click to collapse
Thank you so much
You_got_owned123 said:
Thank you so much
Click to expand...
Click to collapse
r18 is out if you didn't see it includes the one that was released today on top of yesterdays.
timmaaa said:
Don't buy it then. But you need to realise that only a small percentage of these phones actually have any problems. The vast majority of these phones are perfectly fine. Don't just listen to the loud people complaining, they're always the most vocal.
Transmitted via Bacon
Click to expand...
Click to collapse
ah finaly some sort of awnser.
look that helps me a little bit. i tought every oneplus had this anoying problem.
than i will maybe start looking around again on the forum for the phone. and cross my fingers that i will get a good one.
To make it short, buy it and ignore those people digging everywhere just to find a hair in the soup.
Send from OnePlus One using Tapatalk

Cheap broken OPO - Help me decide

So there's someone near me that is selling a OPO with a broken screen for about $100. My question is, should I buy it? I have a nexus 4 right now that works perfectly, but I've been interested in the OPO since it was officially announced. Is it worth spiting out the $100 and then another $118-130 for a replacement screen? That's not even including the cost of labor, that's just eBay prices
Buy it.
Sent from my One A0001
Yes. Then fix it yourself. It's quite a lot of fun actually.
Yuvin said:
Yes. Then fix it yourself. It's quite a lot of fun actually.
Click to expand...
Click to collapse
Have you replaced the screen on your OPO? If so how was it, and how difficult was it?
vincentallen2 said:
Have you replaced the screen on your OPO? If so how was it, and how difficult was it?
Click to expand...
Click to collapse
I haven't on the OPO specifically but I have on many other phones. It's as easy as building with Legos as long as you have the right tool set. Without the correct tool set, it'll be quite a bit more difficult. If you're confident with getting involved with working on technology, this would be a great place to start and you might learn something. If you aren't comfortable with that you could take it to a cellphone store
Is the screen the only part damaged? How's the motherboard etc?
Sent from my Nexus 5
Thanks guys, but I went to buy it and the guy said that he had just sold it. My soul and my mojo were crushed. Thanks for your help.
Mods can close this thread now.

My last Google Phone - Customer Service is Terrible

I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset
kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
Click to expand...
Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
Click to expand...
Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...
nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
Click to expand...
Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.
kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.
nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Click to expand...
Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
Click to expand...
Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
Click to expand...
Click to collapse
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
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Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
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Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
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I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
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It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
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I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
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Yeah, it is like they work for Google.
drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
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If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.
kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
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Click to collapse
Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
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Click to collapse
Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).

Galaxy s8+ showing lines on the top part of the display. I really need help

I have had my s8+ for 2 weeks now and i just found out recently that sometimes, it shows some white lines ( i think there were some pink and green ones aswell ) on the top part of the screen. They used to show up while watching movies/Youtube videos and last night i saw them on the home screen and in the settings ( this time they were black ). I googled the problem and there was no one complaining about it. I just hope its a software problem as i do not have waranty nor money to get another phone.
What could be the problem? Thank you in advance.
What ROM are you using?
codabrink said:
What ROM are you using?
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Running stock. No root, no nothing
Why would you not have a warranty? They are covered for one year for defects.
mjones73 said:
Why would you not have a warranty? They are covered for one year for defects.
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The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
Contact Samsung. As long as it's not user inflicted, those kind of defects are factory covered.
Regardless of where you bought it.
alexandruandreipetrea said:
The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
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Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
mjones73 said:
Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
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It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
alexandruandreipetrea said:
It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
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You should contact Samsung customer support.
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
lynxblaine said:
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
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Well...i am not from UK. There are no stores in here that will just take my phone and fix it. All i wanted to know is if anyone had this problem and if its a software problem or the display itself...
sounds like a display issue, usually bad connection or faulty display driver (hardware driver), only fix is new screen
Where are you from?
lynxblaine said:
Where are you from?
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I am from Romania
alexandruandreipetrea said:
I am from Romania
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Click to collapse
Your device very likely has a hardware problem. This won't get better, and may deteriorate. With that said, it's also very likely that Samsung will repair it for you at no cost. But you'll likely be without a phone for two to four weeks. I'd suggest contacting Samsung, then making arrangements to get by while your phone is gone. Pick up a used device somewhere?
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
lynxblaine said:
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
Click to expand...
Click to collapse
The phone was not stolen for sure and i did not say i cannot contact Samsung. Il try my luck. Thanks for the tips.

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