Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance
captiv123 said:
Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance
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Click to collapse
I have the same low earpiece volume problem.
So i use my phone a lot for voice calls and here's what I've found:
1) Prior to the android update (in stock 4.4.0) the earpiece in-call volume was ok. However the microphone was bad. Meaning other people always complained that i sound very far off and they couldn't hear me clearly. But I could still make calls without using a headset.
2) After 4.4.2 update, the microphone issue seems to be resolved. People tell me that they can hear me better. However the earpiece in-call volume is much lower than before. I can only hear people if I am in a very quiet room and even then I have to strain.
The only way to use the phone for calls is to use a headset (both wired and bluetooth work). The other day I was using my old Samsung Galaxy S3 for a phone call. The difference in clarity for phone calls is night and day. I had to actually lower the volume of the S3 because it was so loud and clear.
At this point, I am not sure whether it's my Nexus phone and a hardware defect. Could it be something that google did in the 4.4.2 update (meaning fixed the microphone, but lowered the in ear volume). Furthermore using a headset at max volume sometimes distorts the audio.
The funny thing is that with the 4.4.2 update the phone speaker is better and louder. However the earpiece for making calls is just plain lousy. I can't take calls unless I am carrying a headset with me.
Hi,
I recently switched from a Samsung S4 and was surprised that the call quality on Z3 is subjectively very poor.
My complaints:
1) I feel that it is sometimes too loud even on the lowest volume
2) There is considerable noise whenever the person on the other end speaks - it seems to be at almost a constant volume, so turning volume up helps, but then it is too loud for me - this is a major issue to me, it is so bad
3) I tried various settings for call audio and I don't feel they make any difference (compares to a touchwiz ROM options - you could really hear a difference there between Smooth and Clear (or whatever they were called).
4) I tried some sound mods hoping they would do something, but they didn't - I am on a mostly stock ROM and I had problem with the call quality since the beginning - before I even rooted the device.
Does anybody have the same problems as me, or is something amiss with my Z3?
Thanks for your opinion
Zviratko said:
Hi,
I recently switched from a Samsung S4 and was surprised that the call quality on Z3 is subjectively very poor.
My complaints:
1) I feel that it is sometimes too loud even on the lowest volume
2) There is considerable noise whenever the person on the other end speaks - it seems to be at almost a constant volume, so turning volume up helps, but then it is too loud for me - this is a major issue to me, it is so bad
3) I tried various settings for call audio and I don't feel they make any difference (compares to a touchwiz ROM options - you could really hear a difference there between Smooth and Clear (or whatever they were called).
4) I tried some sound mods hoping they would do something, but they didn't - I am on a mostly stock ROM and I had problem with the call quality since the beginning - before I even rooted the device.
Does anybody have the same problems as me, or is something amiss with my Z3?
Thanks for your opinion
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Click to collapse
Hi, I would include model number and service provider. These are issues that may affect voice quality, if I'm not incorrect to say so.
I have a D6616 on T-mobile in the US, most of my callers are on Tmo (family plan) and quality when in network is far better than Iphone 4 or 5 on big red (VZW), HD calling is very clear, makes it not sound like a phone at all, weird mind game it plays... Loudness is something that because of my job is very appreciated, and microphone is very sensitive, better than my previous LG G2... had to scream into that slab to be heard... people thought i was Les Grossman
Came from a Sprint LG G2 here, I would say the Z3 is as good if not better in terms of call quality. Just my opinion though. It is loud but, not too much as to hurt my ears though. Almost don't need speakerphone mode lol.
Hello
I've got a problem with the mic on my s7, the one on the bottom of the phone. Few days ago everything was normal, i had good voice quality while talking but now nobody can hear me because the sound is really quiet. When i open up sound recording I hear some stuttering and white noise and I have to talk directly to the mic to hear my voice. The top speaker works perfectly fine btw. I tried to flash different roms and the problem is still there, but now it's quite better than it was before.
Did anybody have similar problem and knows the way to fix it? Or is it possible to turn the top mic as the main one?
I don't want to send it to the service bc I don't have warranty and they can break the screen and then it is expensive to repair.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Moto G5 Plus's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
As for me noise cancellation works correctly, sound is clear enough
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
Sent from my Moto G (5) Plus using Tapatalk
Better than my previous phone.... Its as clear as it can be
I hear a lot of reviewers and users complaining of low call volume. Personally I don't what they're talking about, all calls I've made and received have been clear plenty loud enough to hear over any background noise. Excellent call quality and reception, better signal strength than my wife's S8+.
Sent from my Moto G (5) Plus using Tapatalk
For me there is this call quality issue too. It is worst when putting the phone between head and shoulder. It is no issue using the speaker.
Another related issue might be, when I try to use the Google Assistant while driving. I was using e.g. "Ok Google, what is my next turn". This only works with my G5+ having the engine switched off. As soon as there is background noise the voice commands get not detected.
My guess is a quite bad microphone.
Sent from my Nexus 5 using Tapatalk
There are issues with call quality, even after the software patch. My call recipients have been very frequently complaining about the terrible audio quality(a faulty noise cancellation system/ mediocre mic).
If this issue doesn't go away with next update, its definitely a hardware problem. I'll hold my decision till then :|
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
n7slc said:
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
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Return the device, lenovo does not have not have fix for the low volume bug.
Sent from my Moto G (5) Plus using Tapatalk
Does anyone know how to increase speaker volume? I already used and changed the mixer_paths.xml but it did not increase anything ... Where can I be wrong?
ROM stock
sigulda1 said:
It is worst when putting the phone between head and shoulder.
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This right here, I always do this and as soon as I do it people tell me they can barely hear me. I did try HD voice for the first time the other day since I switched to Verizon and that sounded like perfection though.
Don't know if you're still soliciting comments on call quality - but I have an interesting perspective. I've had the G5 plus since May of 2017. It's been great. Call quality was clear in both directions, in speakerphone or regular mode. Speaker volume for media (YT, Pandora, etc) was more than adequate. Then, about a week ago, it thought it was hooked up to charger when it wasn't, and wouldn't charge properly. I did an advanced warranty exchange through Moto, and the new one arrived on Monday.
The original phone never went above -35 firmware. This new one arrived with -83. The new one is still plenty loud with media content - but horrendous with in-call volumes. The speakerphone is barely louder than on regular mode. And that's with the volume turned up all the way. I'm calling Moto tomorrow to get this exchanged.
FWIW, both phones were rooted day one - using the same approach. I will relock and flash and unrooted stock image back to the phone tomorrow to verify that this isn't a kernel issue - and I suspect it isn't.
TL;DR - there may be legitimate hardware differences between the same model G5 Plus (RETUS) phones. That may account for why some complain about the issue and others have never seen a problem.
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Well, several hours later, after rolling back to 35 and bone stock, I had FULL volume on this new replacement phone. I've rooted it, and added my apps, and the volume has remained full, both speakerphone and earpiece. So I don't think it's hardware.
I'm downloading -83 and will apply that tomorrow to see if that's where the problem returns. Will post results here.
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
erkme73 said:
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
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Nice too see someone doing some correct diagnosis, sadly the chances of Motorola reading this are zero.
Just to add, my uk G5plus has also never had volume issues, but then we seem to be the last place to get any updates, only had august update a month.
matrixzone said:
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
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Click to collapse
Will u tell pls, Where from j bought the phone & what's ur exact model no XT-16xx?
Its a real dealbreaker that with so many awesome PIE custom ROMs around with their awesome kernels with all the goodness of Gcam ports and awesome battery lives, the only bummer seems to be the in-call volume in the custom ROMs. Also, any MP3 played in any music player just is not loud enough as stock. Just because of this reason, I have decided to go Stock until that issue is resolved in the custom ROMs. All the developers "claim" that their ROMs have the Oreo firmware. My question is that is not the sound part of the firmware? How can they screw up that basic function when upgrading all the other cosmetics with kernels and all? A terrible workaround for this issue in the custom ROMs that I have heard is to "use Viper4android" or some other stuff to correct the audio.
Call quality is very poor on AT&T, mostly because of AT&T's lack of support for this device. Thing is, I bought this device for it's advanced features, which I have not been able to take advantage of to this day. I've been trying since day one of buying this device to get them to support wifi calling, HD voice, and VOLTE features on this device. The VOLTE is the worst, because when I'm on a phone call, it automatically downgrades my internet and/or mobile hotspot to HSPA+.
Sadly, AT&T only seems to care about supporting devices that are purchased directly through ATT these days. It is disappointing since when I first purchased this device, I was using a Tmobile Pre-paid SIM card and those features worked fine on there. Truth is, that is why I'm on XDA forums being active again, hoping to maybe find a solution to my problem here since AT&T support can't help me at all.
I've used Moto g 2013 and 2nd gen before. The call quality on those were excellent especially in the 2nd gen. I can't say the same about g5 plus tho. On a quiet place, the call quality is okay but it becomes hard to understand what's being said from the other side even in a mildly crowded place.
Does anyone have call issues ?
During a standard voice call, i can hear the opposite side crystal clear, but the people i call are constantly complaining, that they can't hear me. I switched phone with some people, and when they speak from my S22Ultra (Exynos EU model) there is lot of silence gaps, and the voice sounds robotic and disrupted. Even under full GSM sognal coverage.
April update installed, disabling VOLTE make it better but still messy, WiFi call disabled, Factory reset di not helped, new sim card installed without success, Provider check pointing on Device problem...
What can i do further except throwing the phone against the wall ?
I have the same issue... Gets worst on loud speaker.
Same issue here.i read it in samsung member forum someone talked to samsung about it and they aware of the issue they also planning fix it within the next update which is due next week (he claimed)..
The same thing happens to me, I also lose coverage completely and mobile data. Samsung has disappointed me.
I attach some photos with the coverage problems. Without moving from the same place it changes a lot.
Got the same problem. Reception is worse than before and having silences awhile during the conversations. I can hear the other side but they can't hear me.
LuisCunha said:
I have the same issue... Gets worst on loud speaker.
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I've had a lot of delayed echoing when on speaker phone, makes it hard to use where voice is so delayed after I say something. Been dropping calls a bit more than usual too.