[Q] Android 5.01 - Verification Failed - Nexus 5 Q&A, Help & Troubleshooting

Okay so I've just received a refurbished Nexus 5 from Google as my old one had a hardware power button fail. Anyway I've decided this time round I'm not going to root and wanted the phone completely stock so thought I would do all the OTA updates it gives me before I start messing around with it but have a slight problem.
The phone came installed with 4.4.2 and did an over the air update to 4.4.4 it now wants to upgrade to 5.0.1 however whenever I download the update which is 479.5MB it downloads it and tries to 'verify' install and then I get a 'verification failed' every time and it doesn't install, anyone know what's going on? (may I add I have literally not touched the phone it's come straight from Google, the only thing I've done is logged into my Google account and updated whatever stock apps needed updating in the play store)

AdamF77 said:
Okay so I've just received a refurbished Nexus 5 from Google as my old one had a hardware power button fail. Anyway I've decided this time round I'm not going to root and wanted the phone completely stock so thought I would do all the OTA updates it gives me before I start messing around with it but have a slight problem.
The phone came installed with 4.4.2 and did an over the air update to 4.4.4 it now wants to upgrade to 5.0.1 however whenever I download the update which is 479.5MB it downloads it and tries to 'verify' install and then I get a 'verification failed' every time and it doesn't install, anyone know what's going on? (may I add I have literally not touched the phone it's come straight from Google, the only thing I've done is logged into my Google account and updated whatever stock apps needed updating in the play store)
Click to expand...
Click to collapse
Looks like you have a bad download of the ota. By formating the cache partition you delete the downloaded ota and they you can try to download again.

AdamF77 said:
Okay so I've just received a refurbished Nexus 5 from Google as my old one had a hardware power button fail. Anyway I've decided this time round I'm not going to root and wanted the phone completely stock so thought I would do all the OTA updates it gives me before I start messing around with it but have a slight problem.
The phone came installed with 4.4.2 and did an over the air update to 4.4.4 it now wants to upgrade to 5.0.1 however whenever I download the update which is 479.5MB it downloads it and tries to 'verify' install and then I get a 'verification failed' every time and it doesn't install, anyone know what's going on? (may I add I have literally not touched the phone it's come straight from Google, the only thing I've done is logged into my Google account and updated whatever stock apps needed updating in the play store)
Click to expand...
Click to collapse
Hi Adam,
I have the same problem. Did you solve it?

Just fastboot the new system img
Sent from my Nexus 5 using Tapatalk

Related

[Q] Anyone know what the new AT&T LG G2 update is?

Got a notification this morning that there was a new update available for KitKat. I do not know what the update is as I postponed it. I am currently running KitKat 4.4.2 Kernel version 3.4.0. The build is D80020c. I am rooted. I have no other information except that it shows that an update is pending but it will not tell me what the update is and I do not know where to find out what it is.
Anyone have any ideas as to what this is? I am concerned because the last time an update rolled out, it soft bricked my rooted phone.
I spoke with tech support at AT&T and they claim that they do not know what it is and suggested that I call LG for an answer.....
NevetsDrassel said:
Got a notification this morning that there was a new update available for KitKat. I do not know what the update is as I postponed it. I am currently running KitKat 4.4.2 Kernel version 3.4.0. The build is D80020c. I am rooted. I have no other information except that it shows that an update is pending but it will not tell me what the update is and I do not know where to find out what it is.
Anyone have any ideas as to what this is? I am concerned because the last time an update rolled out, it soft bricked my rooted phone.
I spoke with tech support at AT&T and they claim that they do not know what it is and suggested that I call LG for an answer.....
Click to expand...
Click to collapse
Don't install it, it jacked up my phone. I was running the rooted mixed partition D80020c and I can't boot or get into download mode now. All I get it a constant reboot back to recovery. Cannot install another ROM, cannot restore a backup. My daughter was playing with my phone and pushed to continue with the install and now I'm trying to unscrew it.
Jank4AU said:
Don't install it, it jacked up my phone. I was running the rooted mixed partition D80020c and I can't boot or get into download mode now. All I get it a constant reboot back to recovery. Cannot install another ROM, cannot restore a backup. My daughter was playing with my phone and pushed to continue with the install and now I'm trying to unscrew it.
Click to expand...
Click to collapse
Is there any way to force a not install or deny it? The only option I have is to postpone the install and after 4 hours, it will run again and continue to run every 4 hours unless I find a way to break the cycle. How do I force a no install option?
That is what happened to me last time with the "q" update. I postponed the install (no option to not take it) and it installed itself after 4 hours when I left my phone on one night. I woke up to a bricked phone.....
NevetsDrassel said:
Is there any way to force a not install or deny it? The only option I have is to postpone the install and after 4 hours, it will run again and continue to run every 4 hours unless I find a way to break the cycle. How do I force a no install option?
That is what happened to me last time with the "q" update. I postponed the install (no option to not take it) and it installed itself after 4 hours when I left my phone on one night. I woke up to a bricked phone.....
Click to expand...
Click to collapse
I don't know how to permanently disable the update, but I'm sure there's a way. As info, I was able to easily fix my phone with the help of this thread posted by @thecubed: http://forum.xda-developers.com/showthread.php?t=2451696. I didn't read it all, but this might be what disables the update.
I'm not rooted. I took the latest update and all is fine. It's google+ fixes and Google wallet support. It actually let me set up tap & pay! I'll have to go somewhere to try it out.
Sent from my LG-D800 using Tapatalk
I got the notification too but figured that it would probably screw things up since I'm rooted and running TWRP so I did a little searching and came across this, http://forum.xda-developers.com/showpost.php?p=50454408&postcount=3 . It's been a few hours since I changed the setting and haven't seen the update notification again although AT&T pushed the update into CACHE/FOTA sometime this morning.
Well scratch that, the notification just came back. I'll try freezing it now.
Well if rooted just use TB to freeze software update. I am also running a mixed partition D80020c. I am on Straight Talk AT&T. Before rooting I tried taking the official OTA of KitKat but for some reason you can't enter an APN type so I couldn't get or send MMS. So I flashed back to the D firmware,rooted,added custom recovery,entered the APN type and then flashed the modified C firmware. You could also use Root Freezer instead of Titanium Backup to freeze

[Q] Last Resort... Need Help.

Phone: Motorola Moto G XT1032
OS: Android 4.4.4
Let me start by saying that I am new here, and I am not sure if this is the correct place to ask for help, but here I go anyway...
I am in desperate need of assistance. Against all better judgment, I rooted my phone a few months ago and now I am in a "pickle" so to speak. I recently recieved the Android 5.0.2 OTA Update notification. I have attempted multiple times to install this update but each and every time I do so, it returns me (after rebooting) a message along the lines of "software update was unsuccessful". I have sifted through some posts online with no avail. I am not the best person when it comes to my phone, however I do know how to get around on a computer.
I guess I should also add that I read somewhere that the phone must be un-rooted before attempting to upgrade, however, I have alrady attempted to do so with the "Full Unroot" option in SuperSu, but the only thing that seemed to have happened is the app is now deleted.
Another thing, I only rooted my phone and did not install any of the recovery programs like CWM or TWRP. This is stock android and no Custom ROM.
Any help would be greatly appreciated, as I have been waiting for Andoid L for a very long time and am very upset that I am having all these issues trying to use it.
Thank you for listening and look forward to seeing if anyone can help me.
DubstepCanada.
What you may try to want to do is to find the factory stock image online for which ever version you have and run it then upgrade to each new version till you get to lollipop update. Yes you will lose all of your data but if lollipop is what you want that is probably what your gonna have to do. Every time a factory update is available on Motorola before it does the update it will check for every app and checks file system and recovery. Anything out of the ordinary and it will usually not upgrade it. So if I was you look for the stock factory image of 4.4.4 and update to lollipop 5.0.2.
Alternatively flash a custom recovery, TWRP or Philz Touch, and then do a factory reset and flash one of the zips in this collection:
http://forum.xda-developers.com/moto-g/development/rom-stock-motorola-lollipop-rom-t3017510​
Less risk and you keep your photos etc.

Android/Stock firmware 5.1.1 system update

Hi everyone!
I've just received and successfully installed a system update for Android 5.1.1 and it says exactly zero about itself. Even Android's version hasn't changed.
Does anyone have any idea what it fixes? I surmise it fixes two recent holes but 10MB sounds a little too much for that.
I also got but nothing happened
Sent from my Nexus 5
I got it, I'm updating manually since for some reason my phone never wants to update the regular way.
It addresses the Stagefright vulnerability
How can I apply this update manually?
It doesn't apply automatically - there are no errors, nothing. I've rebooted my phone three times already and it wants to install it again.
ApTeM said:
How can I apply this update manually?
It doesn't apply automatically - there are no errors, nothing. I've rebooted my phone three times already and it wants to install it again.
Click to expand...
Click to collapse
flash it through ADB
I use this thread as reference just to make sure I don't miss any step but there are a few others threads like this. http://forum.xda-developers.com/google-nexus-5/general/guide-update-rooted-device-to-5-1-lmy47d-t3050789
OTA install error
I got the OTA notification to download & install the Stagefright patch. Every time I try to install it, it says "error!" shortly after it starts to install and shows the android with a red exclamation point.
My nexus 5 is stock & unrooted.
Any idea what's causing this and how to force the install? If not, I can sideload OTA with ADB later tonight.
Thanks!
I think the build number should have changed to LMY48I.
vagosto said:
flash it through ADB
Click to expand...
Click to collapse
adb fastboot
I've had my first freeze and first complete blackout since this small update
This should be the monthly update mentioned on main page
This update is worthless: http://www.theregister.co.uk/2015/0...efright_fix_wont_be_resolved_until_september/
I will skip it.

How do I figure out what is using up all my data?

I typically only use between 1GB and 2GB per month of data. However, this month I was notified that I had exceeded my 4GB limit. I increased the limit to 7GB and within 4 days that was exceeded. I've now shut off all cellular data. When I look in Settings > Data Usage > Cellular Data Usage it shows 7.25GB of data used by Android OS. If I tap on Android OS it lists a bunch of apps like com.qti.service.colorservice and com.quicinc.cne.CNEService.CNEServiceApp. I don't know if this list is sorted by which service/app used the most data and there's no more detail I can attain by tapping on the apps listed under Android OS.
Since I have dates and times for some of the largest downloads (868MB on March 27, 12:57AM for example), is there somewhere in the file system where I can see a list of IP addresses connected to and their timestamps to perhaps narrow down who/what is sucking up all my data?
Is there a more thorough way of wiping the phone than a factory reset?
Anybody seen this before and have any suggestions?
Did you root or mod it and are missing an uldate? Even with check for updates turned off people are reporting the same thing.
TonikJDK said:
Did you root or mod it and are missing an uldate? Even with check for updates turned off people are reporting the same thing.
Click to expand...
Click to collapse
I did root it. Then I found out I couldn't get OTA updates anymore. I side loaded the 7.1.1 Sailfish update, build NOF26W. I'm not sure if a new update has since released. After side loading the update I lost root and was unable to get it back.
Months ago, when I first rooted the phone I had the same problem where the OS would continually download the OTA update, fail installation and re-download it. At the time I stopped it through rooting and disabling the update service directly. When I lost root after sideloading the OTA update I figured it wasn't a big deal since I could turn off updates in the Developer Options.
So you're saying the turn off updates option doesn't work?
VonMoltke said:
I did root it. Then I found out I couldn't get OTA updates anymore. I side loaded the 7.1.1 Sailfish update, build NOF26W. I'm not sure if a new update has since released. After side loading the update I lost root and was unable to get it back.
Months ago, when I first rooted the phone I had the same problem where the OS would continually download the OTA update, fail installation and re-download it. At the time I stopped it through rooting and disabling the update service directly. When I lost root after sideloading the OTA update I figured it wasn't a big deal since I could turn off updates in the Developer Options.
So you're saying the turn off updates option doesn't work?
Click to expand...
Click to collapse
It does not work for everyone. Seen it a fair amount, you are the second one today. The other is over in the XL forum.
There is a new update every month. First Monday of the month is when they are released. You are one behind and a new one will be out in two days.
TonikJDK said:
It does not work for everyone. Seen it a fair amount, you are the second one today. The other is over in the XL forum.
There is a new update every month. First Monday of the month is when they are released. You are one behind and a new one will be out in two days.
Click to expand...
Click to collapse
Google wants me to RMA the phone. Not sure how that's going to help though since it's a software problem.
I'm having the same issue. But I have one month 80 gig download this month I'm already at 35 gigs. I was rooted at one point wanted my updates so I updated root is gone but everything works fine but ever since then I have been getting these massive download constantly either on Wi-Fi or cellular I turned off so many things that is not funny backup everything and it's still happening hits exactly the same as the person that first created this thread.
darhoade said:
I'm having the same issue. But I have one month 80 gig download this month I'm already at 35 gigs. I was rooted at one point wanted my updates so I updated root is gone but everything works fine but ever since then I have been getting these massive download constantly either on Wi-Fi or cellular I turned off so many things that is not funny backup everything and it's still happening hits exactly the same as the person that first created this thread.
Click to expand...
Click to collapse
If you're seeing gigs of data usage attributed to Android OS then it's likely repeatedly downloading OS updates that are failing installation. That's what happened to me.
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
darhoade said:
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
Click to expand...
Click to collapse
Removing root isn't enough. I couldn't get updates to work until I installed a factory stock image and relocked the bootloader.
As far as I know there are 3 options.
1.) Root, block updates and never update
2.) Root, block updates, side load your updates and re-root each time to re-block updates
3.) Run stock, unrooted with locked bootloader and take automatic updates
darhoade said:
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
Click to expand...
Click to collapse
You modded something while rooted​ that it doesnt like, or root is not completely removed. You need to flash the update yourself.
VonMoltke said:
Removing root isn't enough. I couldn't get updates to work until I installed a factory stock image and relocked the bootloader.
As far as I know there are 3 options.
1.) Root, block updates and never update
2.) Root, block updates, side load your updates and re-root each time to re-block updates
3.) Run stock, unrooted with locked bootloader and take automatic updates
Click to expand...
Click to collapse
im unlocked, no root, no twrp (verizon edition)
and i take OTA all the time...
I think root and twrp kills ota, not bootloader unlocking......
just an fyi
I think root does also because it's worked fine when I first unlocked bootloader. Also I reinstalled stock room and still can't get it's it has to be what root does to phone
Did you try disable the Automatic System Updates from the Developer Options?
High Data Use by com.quicinc.cne.CNEService.CNEServiceApp
I ran into this issue too after traveling (driving) several days on a rooted Pixel XL (with TWRP and a custom kernel), which at the time was a month behind (running NKG47L, the June OTA for "T-Mobile, Fi carriers, and Rogers").
When I got back from the trip I noticed the phone had used much more data than expected, something along the lines of 75MB per hour (almost a GB a day) -- when all that had been done with the phone (that would use data) was use navigation. Further digging showed the data use was attributed to a process named com.quicinc.cne.CNEService.CNEServiceApp, and some Googling turned up threads that mentioned QualComm and/or T-Mobile and/or Google FI cellular service, but not many examples of how people actually fixed it.
In my case it was fixed (without losing data/apps), by manually updating to the latest OTA (with this approach), and then re-rooting. But I should also mention I switched from the "T-Mobile, Fi carriers, and Rogers" series (which for July would be NKG47M), to the generic Pixel XL series (NJH47D for July).
My suspicion is the phone was downloading the July OTA with cellular data, then tried to apply it (which failed either because the phone was rooted, or had TWRP, and/or had a custom kernel), and was then repeating that sequence every hour.
So, at least in my case, the moral of the story seems to be... If you're rooted and/or running a custom recovery/kernel, make sure you're on the current OTA before spending a lot of time away from recognized WiFi until Google fixes this! Or, as mentioned in an earlier post, have "Automatic system updates" disabled in Developer Options.
com.quicinc.cne.CNEService.CNEServiceApp and com.qti.service.colorservice are backdoor trojans (they have a few other names but all belong to the same group) to access and monitor your device. You need to check to see if it establishes any strange background connections. Please don't ask me how I know but I feel that I have the responsibility to warn everyone.

Not receiving Google Security Updates

I have a Pixel 2 with the bluetooth connection issues. When I go look for the Google Security Updates, it says that I am up-to-date. I did a factory reset and tried to get the update afterwards, but it has the same issue where it is not finding the update.
Has anyone successfully been able to find a way to get the phone to find the updates, or should I get a hold of Google to return the phone?
Thanks,
Mark
I have also not received the November security update, every time I check it says it is up to date. I bought the unlocked version from the Google Store and am using Verizon.
This reddit thread shows a way to potentially force it, i have not tried it yet -- https://www.reddit.com/r/GooglePixe..._on_september_security_patch_regular_pixel_2/
UPDATE: I have tried it, and it did not work
I also tried it and it didn't work. I would be more patient, but the Bluetooth issue is quite frustrating. I'll give it a few more days then will contact Google again for a replacement device.
Despite they say that the check for updates button now always bring the latest update. There's a lot of people that doesn't get it when pressed and have to wait a few days or weeks to get them like always.
Things that could affect the check for update button:
- Not being 100% stock un-rooted
- Being subscribed to the Android Beta
- and sometimes if you start executing an OTA update and it fails you might need to wait a few days for a second chance.
None of these reasons apply to you obviously but just giving my experience.
The best 100% official workaround to get now the update is to install the update manually using the stock recovery:
https://developers.google.com/android/ota
Sent from my Pixel 2
thesebastian said:
Despite they say that the check for updates button now always bring the latest update. There's a lot of people that doesn't get it when pressed and have to wait a few days or weeks to get them like always.
Things that could affect the check for update button:
- Not being 100% stock un-rooted
- Being subscribed to the Android Beta
- and sometimes if you start executing an OTA update and it fails you might need to wait a few days for a second chance.
None of these reasons apply to you obviously but just giving my experience.
The best 100% official workaround to get now the update is to install the update manually using the stock recovery:
https://developers.google.com/android/ota
Sent from my Pixel 2
Click to expand...
Click to collapse
Are the ones marked Verizon for the Verizon version, or also for people who bought the unlocked version and are using Verizon? My current version is OPD1.170816.010, which is not a Verizon version, so I guess I would want OPD1.170816.025 since the version I currently have is not the Verizon version? Still find it crazy that an update would come this late, never got them this late on my 5X. I never understood the point of if I manually check I cant just auto get the OTA (I know there was that article somewhat recently that they are moving to that though).
I got 023 over the air automatically on my Pixel 2. Haven't downloaded the OTA from the developer site some I got this phone.
OPD3.170816.023, Nov 2017, Verizon
I too bought unlocked from Google but using on Verizon. I was on .10 and waited weeks after release for a push, but it never came. So I manually flashed the .25 update. No issues, working perfectly, with the Nov security update.
I am still on september security update. Got a Pixel 2 (Verizon). Hope they hurry up. Its almost december
Sorry to bring up an old thread, but I have the same problem ever since I cleared the Google Play Services' data through the app's interface. The OTAs just stopped coming. I have been flashing full OTA images since August, but it is getting really annoying. I still didn't get the November's patch, nor the December's one. It always says my system is up to date. I didn't try clearing the Play Services Framework's data, as it isn't effective and only causes trouble. I tried clearing the Play Services' data though many times, but it doesn't help.
I am rooted with Magisk. Everything else is fully stock (rom, kernel, recovery) and I do pass the Safety Net test.
If anyone has a solution to this problem, please share it with the world. I don't believe that I am the only one with this problem.
Same here, rooted pixel 2, currently away from pc so would love to update from phone
Sent from my Pixel 2 using Tapatalk
I've had the same problem with my P2XL for the last couple of month. I have just been downloading the full updated firmware and flashing from my computer, but it would be nice to be able to update while travelling with no computer.
Details:
-Magisk rooted, everything else stock, including recovery.
-Google edition - I used to get updates, not sure what changed.
-Not on beta. I even tried signing up and then unsubscribing. No help.
-"Check for update" button does nothing.
-Clearing data on Google Services Framework doesn't help.
-I'm in Mexico on Telcel, but updates have worked in the past.
Haven't been receiving OTA updates since flashing the Pie factory image in August.
Device is stock apart from being rooted with Magisk.
Update button always says system is up to date, so I eventually sideloaded the latest OTA image at the end of November but still didn't receive any update notification in December.
I'm starting to suspect the update manager in Pie is detecting root or something, because I used to receive updates just fine on Oreo, and everyone else who has this problem also seems to be rooted.

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