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My phone turned off by itself today while it was in my pocket, here are some information. The phone is also not rooted, no launchers have been used, and is currently using TouchWiz.
Purchased from AT&T Premier website on August 27th 2010
Delivered to me September 1st 2010
Manufacturing Date - August 2nd 2010
Battery Manufacturing Date - Not checked
Apps installed before shutoff experience:
Dictionary.com
Fandango Movies
The Moron Test Lite
WordUp
Google Voice
Speedtest.net
Barcode Scanner
Ninja Kaka - Fruit Dojo
Drop Block DEMO
Hella Umbrella Beta
PapiJump
Jewels
Unblock Me FREE
Smooth Calendar
GPS Test
1 Day/Night before I experienced the shutoff, the following were installed:
- Used my own wallpaper jpeg instead of one from the Captivate's stock wallpaper folder
- Beautiful Widgets
- AppBrain App Market
- Fast Web Installer
- Angry Birds Lite Beta (APK FILE, USED ANDROID CENTRAL'S SIDELOADER MACHINE)
- Paper Toss
I've had my phone for exactly 1 week, and after reading all the horror stories of people experiencing the random shut offs, I thought I was lucky up until now. I love this phone a lot despite the obvious GPS issues. Does anyone have any idea on what may be causing this? Hardware or Software issue?
I would hate to exchange it for another with AT&T since I've become so attached to it.
My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?
kevrocks said:
My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?
Click to expand...
Click to collapse
thanks kevrocks, how long have you had your captivate btw?
There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.
mike_terror said:
thanks kevrocks, how long have you had your captivate btw?
Click to expand...
Click to collapse
It's been 1.5 weeks so far.
Mine did this also, when i called Samsung they explained to me that they don't know what the problem is that is causing this issue and that some users are experiecning it. They told me that I would need to send the phone in with Phone, Bat, and Bat Charger for a complete diagnostic overview. Unwilling to do this I just returned the phone for a different one. I'm thinking that if it happens it hardware and you are best off getting a replacement rather then messing with it.
RexEscape said:
There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.
Click to expand...
Click to collapse
Funny you mention location. I flashed jh2, latest sre, and tats lag fix yesterday. I was actually turning on my locations and my phone shutdown. I figured it was the oc kernel.
Had other random reboots/shutdowns after. Could have been the flash. Just fyi'ing.
Sent from my SAMSUNG-SGH-I897 using XDA App
mine shut off for the first time yesterday, this is my second, first returned for a loose battery cover and speaker issue. I'm hoping the phone doesnt continue to shut off. Ive spoken to ATT, and i'm kinda screwed right now if it ends up being a hardware issue with the phone. i'm past my 30 days.
Oh, I also performed a factory data reset, and I haven't gotten any random shutdowns ever since.
I also spoke with Samsung technical support, and the rep suggested to do a soft reset. This is where you remove the battery, clean the gold contacts on the phone and battery, and then reinsert the battery.
I've had mine since the first Thursday it was out. For the first week or two, it shut down about once a day. After that, I've never had a random shut down. Don't know why, I've played around with settings and apps since day one back and forth, so I don't believe its any certain setting or app. Maybe a part of the phone or build getting adjusted?
I remember read somewhere that this is actually a hardware flaw: the battery barely touches the PINs. So if there is any free play in the battery compartment, your phone will randomly loss contact with battery and hence shutdown. Exchange the phone seems to be the only solution. Or you can insert some paper on the other end of the battery to make sure it tightly presses against the PINs.
Mine never encounters this problem regardless how I mess with my phones (flashed firmware couple times and rooted, updated many many times).
It definitely reacts as if the power was removed from the phone. There is no power down screen or indication of rebooting. I have looked at the contacts on the battery, but my last phone made a perfect connection as far as I could tell.
If it is a hardware issue, then I'm perfectly okay with that. I could wire the battery directly to the phone and problem solved. I've also heard of people having a lot of luck buying the cheap chinese batteries for the phone off of ebay to correct their shut down issues. Maybe their connectors are pushed more toward the surface than the Samsung battery.
I have not been having these ramdump.log (essentially random rebooting) for some time, and whilst i've noticed that some apps seem to cause this process, I have not installed anything new for a while, other than updates to existing apps.
I have once again started to get these upto 3 times per night when the device is in deep sleep. Interestingly, each morning when I turn on the device, wireless internet is switched off (option unchecked), and I have to go into the settings and re-enable it.
Someone previously suggested that maybe it's faulty RAM in my TF? But how would I know that is not just a random guess? Also, my partner also has a TF, hers is the B70 (one of the lucky ones that are able to be rooted), and she gets ramdump.log on the same ROM (Prime with stock kerne), so it's perhaps less unlikely that both tablets have bad RAM? My TF is a B50.
Appreciate if anyone can help identify the issue from these 2 ramdump.log (I had 3 during the night!)
Thanks!
http://db.tt/0PB5lILB
http://db.tt/DDBzVKO9
I've been having the same problem for the longest time, and it always comes and goes at random. It seems to be a common problem that gets resolved with an RMA, but given the inconsistency of the problem between ROM updates, and the fact that I seldom see RAM go bad I refuse to mail it in before doing a proper memtest (which for now I am not sure if there is an option for that).
It seems to me that the transformer just has a very picky kernel.
Currently on Prime 2.0.7, been having this issue since I first started using it at 1.9.1. Wipes temporarily alleviated the problem, except for one time that I used the wrong kernel.
I'm the same... Some days nothing, then others 3 within an hour! I found an application for stress testing, and I'm running it overnight.
http://www.appbrain.com/app/com.into.stability
Been going for an hour now with no issues with cores or memory, so maybe it's just some kernels don't like some devices? It's really annoying.
Hello everyone! after many headaches, 3 times P907A replace my device, do everything I found on the forums, I've finally been able to solve the problem of blue screen of death.
5 days have passed without any reboot, it is too early to draw definitive conclusions, but at least is a significant advance, previously had reboots 5 or more times a day.
Well, what I did was this:
1- Rooted my device using Towel Root
2-System Tuner Pro installed on my device
3- On the main page of System Tuner in the upper left corner, go to Options, Advanced Settings, then Boot Configuration.
Then in the Edit CPU options, there you will see the processor 1,2 & 3 offline, you just have to put them online.
And that's it. I think there is a bug in the OS, I'm supposed to be work according to the requirements, but it is likely that this will not automatically and only one processor working the number 0, is receiving full workload, for this reason the system is rebooted. They are now working 4 processor simultaneously.
The battery consumption? who gives a damn, when working well your dispositive.
Sorry for my bad English, but I am using San Google translator.
I hope work for you as well as me is working.
Sorry if it is not the appropriate place to write this post, I'm just trying to help.
:laugh: Greetings from Mexico
Still no BSODS?
Issued BSoD
Hi Drew489! !
Unfortunately the problems returned. Not with the same intensity, I mean, once every week or 15 days. So I decided to send my tablet to Samsung warranty.
It was not reliable for me. Samsung replacement motherboard and ready ... the problems are over.
If your gonna do as I do, I advise you to take a photo when this blue screen and send to Samsung.
to that facilitating and Samsung will replace the entire motherboard to just a few components. Sorry but true. Greetings and if you need a picture with blue screen, just tell me and I'll send it
Thank you. I'm on my second one as well. Really annoying but I guess if that's my biggest problem, life is pretty good.
so my galaxy s7 phone did it recently
exactly after one year warranty just expired the phone became painfully slow
it was a brand new phone sent from samsung as a replacement for my broken phone replaced under warranty
had zero problems for a whole year and i mean zero like no issues with speed or freezing at all
never dropped or dipped in the water to test the water resistance
always in a case since day one. no crazy apps. actually same exact apps that i have on all my phones.
no new apps were installed before slowdown
i already deleted some apps. cleaned up app cache individually and reset cache from boot screen
tested in safe mode and still slow
im not sure if the update was installed recently or not but the slowdown happened about 2 months ago. was there a tmobile update at that time?
im not really sure.
but this is the third phone that did this.
galaxy s5 that i also bought brand new for a year was well maintained and had no problems
that phone actually started lagging really bad and shutting down multiple times a week or restarting....
before that galaxy s3 did same thing. after exactly a year it became ridiculously slow for absolutely no reason
i install all the apps i use right out of the box. change all the settings to what i want and dont really make any changes after and it usually very stable for about a year
is there an app that i can use to troubleshoot?
or an app that will show me what component is slowing down the system in real time?
obviously something is slowing down the OS, theres gotta be an app that can trace the faulty app or file or component
i cant be the only one who noticed that
is there really no way to pinpoint what is slowing down the phone?
why do i have to reset everything every time it gets slow
isnt there an app that can diagnose what is loading up the system?
this phone is painfully slow suddenly with no apparent reason
Have you been able to view the CPU activity and the RAM allocation?
I am not sure how to do this, but if possible, it might reveal what is happening.
I would try disabling some of the applications one by one. First suspects would be:
1. Facebook
2. Google Play Store.
3. Youtube.
Disable one, then try the phone. If still the same, disable second and try etc.
Jim.
How is your device storage. Once you use more then 50% device storage android starts to lag. It's an issue with the OS.
device storage has always been about the same since brand new. which is about 80% on average.
doesnt safe mode disable all non stock apps? i tried safe mode with same result
windows has a resource monitor that helps alot but i dont know if android has any monitoring app that could help troubleshoot this
Samsung devices are known for getting laggy over time, try a different phone next time, in the meantime, do a factory reset and start fresh.
fuzzysig said:
device storage .......................... about 80% on average.
............................................
Click to expand...
Click to collapse
This is very suspect to me, but I am only a beginner.
Given zelendel's post about (re 50%), I would investigate further. Did you note his credentials?
What does all that data consist of?
What is the total storage capacity of the phone?
Perhaps some of that storage capacity is used as "swap" memory? Just guessing...........I am extrapolating Linux terminology here.
about 10-15 gigs of that is music/videos for airplane or when i have no internet. its been there since i got the phone
other things come and go like downloads documents videos images
im surprised theres no apps to troubleshoot the phone lagging when theres so many people having that problem and the best solution is to just reset the phone. which should be the last resort
if resetting the phone works most of the time then there should be an app that could look for conflicts as it runs in the background.
fuzzysig said:
about 10-15 gigs of that is music/videos for airplane or when i have no internet. its been there since i got the phone
other things come and go like downloads documents videos images
im surprised theres no apps to troubleshoot the phone lagging when theres so many people having that problem and the best solution is to just reset the phone. which should be the last resort
if resetting the phone works most of the time then there should be an app that could look for conflicts as it runs in the background.
Click to expand...
Click to collapse
Depending on the amount of storage in your device that could be a lot.
Resetting the device wipes things. You really can't find an issue if the only issue is storage space. So here is a test. Remove stuff from your device. Give yourself a clean start and then go from there. Adding stuff slowly until it slows down.
I have had dozens of devices and the only time they ever got slow was due to getting low on phone storage.
This even encludes a 5 year old Samsung that I have that is as fast as the day I got it. Mind you there is nothing on it but some games for a kid. I even disabled all of Samsungs crap they install that slows a device down.
Could also be stuff acting up in the background
Run a log cat and see if anything is hanging.
cool thanks ill try that
got my internal memory to under 50%
reset cache again
deleted few apps and moved alot of them to SD card and cleared cache for those too
heres exactly whats happening
theres a delay for every action
2 wifi seems to drop in and out now since it got slow
3 facebook and browser wouldnt load anything on wifi
but as soon as i switch to data it works
i have to restart the phone alot now and close all apps multiple times a day to get them to work
also running safe mode had no effect on speed
i dont know when the last update was from tmobile but it might have been due to crappy update im not sure at this point
i got the phone last end of summer and it worked flawlessly every single day up until last 2 months exactly when warranty expired
how does samsung find faulty hardware when i send it in for service?
do they use an app?
ok this is getting ridiculous.
the phone wen to complete ****
facebook doesnt load posts unless i restert it by closing the app
phone just feels very slow overall.
constantly lags hangs. and in general just completely crappy performance slowly degrading.
i dont know why suddenly it started happening just like my last 3 phones
after about a year theres always a sudden decrease in performance and things start bugging and lagging etc
so theres no way to figure out why its slow?
isnt there some hardware tests or system scan or something that can help point to the problem?
Sorry to read that you are still having this problem Fuzzysig.
Did you try any of the suggestions in my post #4 and/or in Zelendel's post #10?
If so, which ones did you try and what resulted from those changes?
fuzzysig said:
so theres no way to figure out why its slow?
isnt there some hardware tests or system scan or something that can help point to the problem?
Click to expand...
Click to collapse
Hi, I was a Samsung user too and faced the same problem.
I went through various threads which gave me multiple solutions: rooting, removing bloatware, cpu monitoring and many more.
None of that worked. The phone was so slow that it was not usable.
Ultimately I had to throw it and buy another phone.
Then I noticed this is not just me, all Samsung users face the same problem even the flagship users.
I swear I'll never buy a Samsung phone and never let anyone buy one.
I know there are memory management issues with this phone; what I'm not sure though is if the behavior I'm experiencing is just a manifestation of this well-known problem or another issue.
Since I got the phone a month ago, after some period of use after rebooting, simple actions like switching between two apps can cause the phone to hang for a long time - usually 20 or 30 seconds. The phone isn't completely hung - I can still go back to the home screen, and do some things, but whatever app I tried to switch to will be non-responsive for this whole time. Eventually, it will just start working again.
Other times, typing using the google keyboard will get stuck - that is, I can still type, but nothing shows up in the field where the text should appear. After a while it will suddenly "catch up" and everything I typed appears.
These two issues both seem to start happening around the same time, so it seems memory use related, but the amount of time involved seems very excessive for swapping.
I can fix this just by rebooting, but it always comes back after a while. I suspect it's related to how many different apps I've loaded and not just time of use, though, since sometimes it won't happen for a day or two, but it always happens again at some point.
I removed a bunch of apps that were migrated from my old phone (a Motorola Z Force), too, to try to eliminate a badly-behaving app, but I never had any issues like this on that phone, and it didn't make any difference.
Is anyone else experiencing this? Or does it sound like a possible hardware problem? I don't want to swap the phone unless it's clear this is abnormal behavior. Thanks.
It's abnormal behavior. My first thought is it might be related to a balky network or intermittent connection. Just a wild guess. Do you see the same issue in airplane mode? Also, if you check battery or cpu usage is anything hogging resources?
samnada said:
It's abnormal behavior. My first thought is it might be related to a balky network or intermittent connection. Just a wild guess. Do you see the same issue in airplane mode? Also, if you check battery or cpu usage is anything hogging resources?
Click to expand...
Click to collapse
I've used the phone in exactly the same circumstances as my prior phone (and other devices) so I don't think it has to do with network connectivity; but next time it happens I'll try switching to airplane mode just to be sure. There's no visual indication of a network drop (e.g. wifi status icon). I haven't checked for anything hogging resources during these events, and generally I'm not having any battery life or performance problems. It's just switching apps that brings everything to a standstill for a while, and then it works fine again.
jamtre said:
I've used the phone in exactly the same circumstances as my prior phone (and other devices) so I don't think it has to do with network connectivity; but next time it happens I'll try switching to airplane mode just to be sure. There's no visual indication of a network drop (e.g. wifi status icon). I haven't checked for anything hogging resources during these events, and generally I'm not having any battery life or performance problems. It's just switching apps that brings everything to a standstill for a while, and then it works fine again.
Click to expand...
Click to collapse
Maybe check the temp when it's stalling. This app might show something: https://play.google.com/store/apps/details?id=com.glgjing.stark&hl=en_US
I have the exact same issue as OP describes.
Had a 64gb Pixel 3 when it was first released and it manifested the issue with the random hangs and freezes. I decided it was too buggy and returned it.
A month later got a 128gb Pixel 3 on the gift card promo and it is exhibiting the same issue as the OP and my original 64gb unit.
Doubtful it is a hardware issue since this is my second one with the same issue.
I have tried factory reset and removing any un-necessary programs on both, but the condition still persists.
Both phones were on Fi.
If the January patch does not fix the issue it will be time to switch back to iPhone.
mrchuckfl said:
I have the exact same issue as OP describes.
Had a 64gb Pixel 3 when it was first released and it manifested the issue with the random hangs and freezes. I decided it was too buggy and returned it.
A month later got a 128gb Pixel 3 on the gift card promo and it is exhibiting the same issue as the OP and my original 64gb unit.
Doubtful it is a hardware issue since this is my second one with the same issue.
I have tried factory reset and removing any un-necessary programs on both, but the condition still persists.
Both phones were on Fi.
If the January patch does not fix the issue it will be time to switch back to iPhone.
Click to expand...
Click to collapse
Mine's 128gb (Verizon). The January patch looks trivial so not expecting any change here...
Not going to switch to iPhone but troubling that you have had this with two different phones. At the same time, pp seemed to think this is not typical behavior, and if it's a common OS issue then wouldn't a lot of people be talking about it? I'm not a crazy power user or anything, I never play games, pretty much use Waze, whatsapp, camera, facebook (lite), spotify, etc... really pretty standard apps.
I wonder if there's something unique to us that could be involved here? I'm not using any apps I wasn't using on my old phone, but I also had Oreo before and not Pie, so not a direct comparison. When I first set up my phone, though, all my old apps were migrated, including some Verizon bloatware I couldn't delete from the old phone. Is it possible that apps that were automatically migrated (but later deleted) could have left something behind that's causing issues with PIe?
jamtre said:
Mine's 128gb (Verizon). The January patch looks trivial so not expecting any change here...
Not going to switch to iPhone but troubling that you have had this with two different phones. At the same time, pp seemed to think this is not typical behavior, and if it's a common OS issue then wouldn't a lot of people be talking about it? I'm not a crazy power user or anything, I never play games, pretty much use Waze, whatsapp, camera, facebook (lite), spotify, etc... really pretty standard apps.
I wonder if there's something unique to us that could be involved here? I'm not using any apps I wasn't using on my old phone, but I also had Oreo before and not Pie, so not a direct comparison. When I first set up my phone, though, all my old apps were migrated, including some Verizon bloatware I couldn't delete from the old phone. Is it possible that apps that were automatically migrated (but later deleted) could have left something behind that's causing issues with PIe?
Click to expand...
Click to collapse
I have have been on Google phones since Nexus 4 and upgrading like a good consumer every year.
Like yourself I am not doing anything crazy and have the run of the mill stuff like FB, Snap, kik, Whatsapp and IG. The only thing out of the ordinary I have on the phone is Cerberus and BlackBerry email.
Apps don't get migrated so that is not the issue. When you setup a new phone or transfer, some of the data is moved, but the app is re-downloaded from the app store.
mrchuckfl said:
I have the exact same issue as OP describes.
Apps don't get migrated so that is not the issue. When you setup a new phone or transfer, some of the data is moved, but the app is re-downloaded from the app store.
Click to expand...
Click to collapse
Right - but it installed -everything- I had on my old phone including some Motorola & Verizon apps, which I then uninstalled (but maybe even missed some). Just thinking it might be possible that something hardware-specific to my old phone got installed on the pixel. In theory shouldn't matter but there seem to be so many nuances to Android, particularly across major releases, that I wondered if this could have been involved in the problem.
Anecdotally, it seems like it's been happening less often over time. I haven't had it happen in a few days, though I installed the update yesterday so I'm within 24 hrs of a clean boot now.
jamtre said:
Right - but it installed -everything- I had on my old phone including some Motorola & Verizon apps, which I then uninstalled (but maybe even missed some). Just thinking it might be possible that something hardware-specific to my old phone got installed on the pixel. In theory shouldn't matter but there seem to be so many nuances to Android, particularly across major releases, that I wondered if this could have been involved in the problem.
Anecdotally, it seems like it's been happening less often over time. I haven't had it happen in a few days, though I installed the update yesterday so I'm within 24 hrs of a clean boot now.
Click to expand...
Click to collapse
I've been having exactly the same issues for the last couple of days. Have just done a factory reset but the problem persists. The biggest issue is that when the phone is locked it seems to freeze as well and takes about 15-20 secs to unlock. Also if you phone it while its locked (and frozen) the incoming call isn't acknowledged (no ringing !) until after its unfrozen. Looks like I may have to return it and get a different phone !
Mike
More than a few people have been having issues with their Pixel 3, but I've yet to experience a single issue with memory management or slowdowns. In fact, I've found the Pixel 3 to be a far smoother UI than the iPhone X on the newest versions of iOS. Maybe I got lucky, but I'm more inclined to think it's about use. Just like my desktop operating system, I start from scratch every time I do a reformat, reset, or upgrade of a device. I can see there being issues with migrating old data. I'm also a fairly light app user; I've got around 100 apps in my drawer, most of which are Google apps or banking apps. Are the people experiencing these slowdowns installing a lot of things or running more resource intensive apps like Facebook? Not to say you shouldn't be able to do that with your phone, but I'm curious how behavior differs in our situations.
Feb update?
OP here, so more than a week since the February update landed and I have not had this happen since then. I'm kind of shocked, honestly, and keep waiting for the other shoe to drop, but so far it looks like something they did fixed this.
The only other significant change I made was to uninstall the Facebook Lite app, a few days ago, but I've used that long before I had a Pixel 3 so doubt it's related. So... :fingers-crossed:!!
jamtre said:
OP here, so more than a week since the February update landed and I have not had this happen since then. I'm kind of shocked, honestly, and keep waiting for the other shoe to drop, but so far it looks like something they did fixed this.
The only other significant change I made was to uninstall the Facebook Lite app, a few days ago, but I've used that long before I had a Pixel 3 so doubt it's related. So... :fingers-crossed:!!
Click to expand...
Click to collapse
Maybe I should give Pixel 3 a try. Tried P3 twice since October and it was a phenomenal laggy mess specially under load ... My Pixel 2 had its ups and downs, specially with the Pie release. Took them 3-4 months to 'get it right' so I'd expect Pixel 3 to be no different.
I was experiencing some lag and short freeze (2 to 7/8 seconds) with my pixel after the latest update.
I tried a factory reset with little hope but it seems it did the trick for me. No issues ever since.